Welcome Teacher's Book: English for the Travel and Tourism Industry 2nd Revised edition [Minkštas viršelis]

  • Formatas: Paperback / softback, 108 pages, aukštis x plotis x storis: 275x217x8 mm, weight: 333 g, Illustrations
  • Serija: Welcome
  • Išleidimo metai: 24-Mar-2005
  • Leidėjas: Cambridge University Press
  • ISBN-10: 0521606608
  • ISBN-13: 9780521606608
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 108 pages, aukštis x plotis x storis: 275x217x8 mm, weight: 333 g, Illustrations
  • Serija: Welcome
  • Išleidimo metai: 24-Mar-2005
  • Leidėjas: Cambridge University Press
  • ISBN-10: 0521606608
  • ISBN-13: 9780521606608
Kitos knygos pagal šią temą:
Welcome! is an intermediate level course for people who need to use or who are preparing to use English in their day-to-day work in the tourism, hospitality and travel industries.

Welcome! is an intermediate level course for people who need to use or who are preparing to use English in their day-to-day work in the tourism, hospitality and travel industries. Welcome! is for people working or planning to work in the tourism, hospitality and travel industries. The core language skills are developed through a wide range of work-related tasks. Particular emphasis is placed on realistic and integrated communication tasks which give students the opportunity to build confidence and improve fluency. The second edition includes updated content, extensive practice in writing emails and further communication activities aimed specifically at busy professionals.

Daugiau informacijos

Welcome! is an intermediate level course for people who need to use or who are preparing to use English in their day-to-day work in the tourism, hospitality and travel industries.
Introduction 5(9)
Different kinds of people
Working in travel and tourism
14(3)
Being friendly and helpful
17(2)
When in Rome . . .
19(1)
Dealing with enquiries
20(3)
International travel
Different ways of travelling
23(1)
Asking questions
24(2)
Taking a booking
26(1)
The best way to get there
27(2)
Around the world
29(1)
Organising a trip
30(2)
Phone calls
Using the phone
32(2)
How may I help you?
34(1)
Answering enquiries
35(2)
Taking messages
37(2)
Food and drink
Good morning!
39(1)
Explaining dishes
40(2)
May I take your order?
42(2)
Drinks, snacks and desserts
44(2)
Eating habits
46(1)
Welcome to our restaurant!
47(2)
Correspondence
Responding to enquiries
49(2)
Confirming reservations
51(2)
Avoiding mistakes
53(1)
We are very sorry . . .
54(3)
Accommodation
Reservations
57(2)
Checking in
59(2)
Facilities: Enjoy your stay!
61(2)
Giving information
63(2)
The best hotel for you . . .
65(1)
The perfect hotel . . .
66(2)
Money
How would you like to pay?
68(2)
Changing money
70(2)
Explaining the bill
72(1)
Is service included?
73(2)
Travelling around
To and from the airport
75(1)
Local knowledge
76(2)
Offering and requesting
78(1)
Car rental
79(2)
Motoring
81(2)
The best way to get there
83(2)
Problems
Is there anything I can do?
85(2)
Dealing with complaints
87(2)
Better safe than sorry
89(1)
Difficult customers?
90(3)
Attractions and activities
Seeing the sights
93(2)
Making suggestions and giving advice
95(1)
Sun, sea and sand?
96(2)
History and folklore
98(1)
A nice day out
99(2)
The future of tourism
101(2)
Vocabulary puzzles 103