| Introduction |
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xlviii | |
| Part 1: Core |
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1 | (504) |
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3 | (76) |
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"Do I Know This Already?" Quiz |
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3 | (4) |
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Install and Configure Laptop Hardware and Components |
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7 | (27) |
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8 | (2) |
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10 | (2) |
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12 | (3) |
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15 | (3) |
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18 | (1) |
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19 | (1) |
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20 | (1) |
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20 | (2) |
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22 | (1) |
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USB Travel Routers and Wireless WAN Cards |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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24 | (1) |
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25 | (2) |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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29 | (2) |
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31 | (3) |
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34 | (1) |
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Install Components Within the Display of a Laptop |
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34 | (5) |
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34 | (1) |
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34 | (1) |
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35 | (1) |
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36 | (1) |
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WiFi Antenna Connector/Placement |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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38 | (1) |
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39 | (1) |
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Use Appropriate Laptop Features |
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39 | (7) |
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39 | (2) |
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41 | (2) |
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43 | (1) |
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Physical Laptop and Cable Locks |
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43 | (1) |
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Rotating/Removable Screens |
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44 | (2) |
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Characteristics of Other Mobile Devices |
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46 | (2) |
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46 | (1) |
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46 | (1) |
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Wearable Technology Devices |
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47 | (1) |
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47 | (1) |
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48 | (1) |
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Accessories and Ports Used by Other Mobile Devices |
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48 | (5) |
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49 | (1) |
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Micro-USB/Mini-USB for Android and Windows |
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49 | (1) |
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49 | (1) |
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50 | (1) |
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Proprietary Vendor-Specific Ports (Communication/Power) |
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50 | (1) |
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Connection Types: Wireless |
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50 | (1) |
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50 | (1) |
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50 | (1) |
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51 | (1) |
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51 | (1) |
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51 | (1) |
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51 | (1) |
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51 | (1) |
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52 | (1) |
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Extra Battery Packs/Battery Chargers |
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52 | (1) |
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Protective Covers/Waterproofing |
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52 | (1) |
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53 | (1) |
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53 | (1) |
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Basic Mobile Device Network Connectivity and Application Support |
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53 | (14) |
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Wireless/Cellular Data Network Connectivity for Mobile Devices |
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54 | (1) |
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Enabling/Disabling Hotspots |
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54 | (3) |
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Enabling/Disabling Tethering |
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57 | (1) |
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Enabling/Disabling Airplane Mode |
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58 | (1) |
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59 | (1) |
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Steps to Configure a Bluetooth Headset on an Android-Based Device |
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60 | (2) |
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Steps to Configure a Bluetooth Headset on an iOS Device |
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62 | (1) |
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Corporate and ISP Email Configuration |
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63 | (1) |
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Connecting to IMAP or Exchange Servers |
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64 | (1) |
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Integrated Commercial Provider Email Configuration |
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65 | (1) |
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PRI Updates/PRL Updates/Baseband Updates |
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65 | (1) |
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66 | (1) |
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66 | (1) |
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67 | (1) |
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Methods to Perform Mobile Device Synchronization |
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67 | (4) |
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67 | (1) |
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Synchronizing to the Cloud and to the Desktop |
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67 | (1) |
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Synchronizing to the Automobile |
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68 | (1) |
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Types of Data to Synchronize |
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68 | (1) |
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69 | (1) |
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Cloud-Based Synchronization |
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69 | (1) |
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Desktop-Based Synchronization |
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70 | (1) |
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Automobile Synchronization |
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70 | (1) |
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71 | (1) |
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Software Requirements for Synchronization Software |
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71 | (1) |
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Connection Types for Synchronization Software |
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71 | (1) |
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Review All the Key Topics |
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71 | (2) |
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Complete the Tables and Lists from Memory |
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73 | (1) |
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73 | (6) |
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79 | (80) |
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"Do I Know This Already?" Quiz |
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79 | (5) |
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TCP and UDP Ports, Protocols, and Their Purposes |
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84 | (7) |
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84 | (1) |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (1) |
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88 | (1) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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90 | (1) |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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91 | (1) |
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Networking Hardware Devices |
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91 | (7) |
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91 | (2) |
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93 | (1) |
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94 | (1) |
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Cloud-based Network Controller |
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94 | (1) |
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94 | (1) |
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94 | (1) |
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94 | (1) |
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95 | (1) |
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DSL Modems: Dial-up, Cable, and DSL |
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96 | (1) |
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96 | (1) |
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96 | (1) |
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96 | (2) |
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98 | (1) |
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Install and Configure a Basic Wired/Wireless SOHO Network |
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98 | (11) |
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98 | (1) |
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99 | (1) |
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100 | (1) |
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Port Forwarding, Port Triggering, and DNAT |
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100 | (1) |
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101 | (1) |
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101 | (2) |
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103 | (1) |
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103 | (1) |
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103 | (1) |
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End-User Device Configuration |
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104 | (1) |
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Internet of Things (IoT) Device Configuration |
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105 | (1) |
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106 | (1) |
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107 | (1) |
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107 | (1) |
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107 | (1) |
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WEP (Wired Equivalent Privacy) |
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107 | (1) |
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WPA (WiFi Protected Access) |
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108 | (1) |
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WPA2 (WiFi Protected Access 2) |
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108 | (1) |
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WPS (WiFi Protected Setup) |
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108 | (1) |
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Compare and Contrast Wireless Networking Protocols |
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109 | (10) |
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109 | (2) |
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111 | (1) |
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112 | (1) |
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113 | (1) |
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Steps to Configure a Bluetooth Headset on an Android-Based Device |
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114 | (2) |
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Steps to Configure a Bluetooth Headset on an iOS Device |
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116 | (1) |
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117 | (1) |
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117 | (1) |
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118 | (1) |
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118 | (1) |
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Summarize the Properties and Purposes of Services Provided by Networked Hosts |
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119 | (4) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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120 | (1) |
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120 | (1) |
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120 | (1) |
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121 | (1) |
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121 | (1) |
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121 | (1) |
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121 | (1) |
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121 | (1) |
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122 | (1) |
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End-point Management Server |
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122 | (1) |
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Legacy and Embedded Systems |
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122 | (1) |
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Network Configuration Concepts |
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123 | (9) |
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123 | (1) |
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Dynamic vs. Static IP Addresses |
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124 | (1) |
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APIPA IP Addresses/Link Local Addresses |
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125 | (1) |
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126 | (1) |
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127 | (1) |
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127 | (2) |
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Viewing IP Address Information |
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129 | (2) |
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131 | (1) |
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131 | (1) |
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132 | (1) |
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Internet Connection Types, Network Types, and Their Features |
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132 | (11) |
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Internet Connection Types |
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132 | (1) |
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133 | (1) |
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133 | (2) |
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135 | (1) |
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136 | (1) |
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136 | (1) |
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137 | (1) |
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138 | (3) |
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141 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (1) |
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142 | (1) |
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142 | (1) |
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143 | (1) |
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143 | (6) |
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144 | (1) |
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144 | (1) |
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144 | (1) |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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147 | (1) |
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148 | (1) |
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148 | (1) |
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Review All the Key Topics |
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149 | (1) |
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Complete the Tables and Lists from Memory |
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149 | (1) |
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150 | (9) |
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159 | (228) |
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"Do I Know This Already?" Quiz |
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159 | (5) |
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164 | (29) |
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164 | (1) |
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164 | (4) |
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168 | (2) |
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170 | (3) |
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173 | (1) |
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174 | (1) |
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175 | (2) |
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177 | (1) |
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178 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (2) |
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182 | (6) |
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Peripheral Cables: Serial |
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188 | (1) |
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189 | (1) |
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189 | (1) |
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190 | (1) |
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190 | (1) |
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191 | (1) |
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191 | (1) |
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191 | (1) |
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191 | (2) |
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193 | (1) |
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194 | (12) |
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196 | (1) |
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197 | (1) |
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197 | (2) |
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DDR4 SDRAM: The Current Standard |
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199 | (1) |
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199 | (1) |
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199 | (1) |
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200 | (1) |
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200 | (1) |
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201 | (1) |
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Error Correction: ECC vs. non-ECC Memory |
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202 | (1) |
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202 | (1) |
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Preparations for Installing DI1VIM Memory |
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202 | (4) |
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Installing Storage Devices |
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206 | (22) |
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206 | (1) |
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207 | (1) |
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DVD Recordable and Rewritable Standards |
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207 | (1) |
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208 | (1) |
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208 | (1) |
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Recording Files to Optical Discs |
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209 | (1) |
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209 | (1) |
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209 | (6) |
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Magnetic Hard Disk Drives |
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215 | (1) |
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215 | (1) |
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216 | (1) |
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217 | (1) |
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217 | (3) |
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220 | (1) |
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Storage Device Configurations |
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221 | (1) |
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221 | (2) |
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Creating a SATA RAID Array |
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223 | (3) |
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226 | (2) |
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Installing Motherboards, CPUs, and Add-on Cards |
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228 | (68) |
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Motherboard Form Factor: ATX, ITX, and Smaller Sizes |
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228 | (1) |
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229 | (2) |
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231 | (2) |
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Comparing ATX, MicroATX, and Mini-ITX Motherboards |
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233 | (1) |
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233 | (1) |
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233 | (1) |
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234 | (1) |
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234 | (4) |
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238 | (1) |
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238 | (10) |
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248 | (2) |
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250 | (1) |
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251 | (1) |
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251 | (1) |
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Front and Top Panel Connectors |
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251 | (2) |
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253 | (1) |
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254 | (1) |
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254 | (1) |
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Accessing the BIOS Setup Program |
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255 | (1) |
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UEFI and Traditional BIOS |
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256 | (1) |
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257 | (3) |
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Boot Options: Settings and Boot Sequence |
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260 | (1) |
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261 | (3) |
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264 | (1) |
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265 | (3) |
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268 | (1) |
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CPU Cores: Single Core and Multicore |
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268 | (1) |
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269 | (1) |
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269 | (1) |
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269 | (2) |
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271 | (1) |
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Integrated Graphics Processing Unit (GPU) |
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272 | (2) |
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274 | (1) |
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275 | (1) |
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276 | (1) |
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Fanless/Passive Heat Sinks |
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276 | (1) |
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277 | (1) |
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Phase-Change Material/Thermal Paste |
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277 | (2) |
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279 | (1) |
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280 | (1) |
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280 | (6) |
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286 | (2) |
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External USB Audio Sound Cards |
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288 | (1) |
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289 | (1) |
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290 | (2) |
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292 | (4) |
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296 | (13) |
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296 | (1) |
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296 | (1) |
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297 | (1) |
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298 | (1) |
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298 | (1) |
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298 | (1) |
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299 | (1) |
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Pairing a Bluetooth Mouse (Windows) |
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299 | (2) |
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301 | (1) |
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302 | (1) |
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302 | (1) |
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302 | (1) |
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303 | (1) |
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304 | (1) |
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305 | (1) |
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306 | (1) |
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306 | (1) |
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307 | (1) |
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307 | (1) |
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307 | (1) |
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Magnetic Reader/Chip Reader |
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308 | (1) |
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308 | (1) |
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308 | (1) |
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309 | (10) |
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310 | (1) |
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115V vs. 220V Multivoltage Power Supplies |
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311 | (1) |
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Power Supply Form Factors and Connectors |
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312 | (7) |
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319 | (8) |
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Graphic/CAD/CAM Design Workstation |
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319 | (1) |
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Audio/Video Editing Workstation |
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320 | (2) |
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Virtualization Workstation |
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322 | (2) |
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324 | (2) |
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Network-Attached Storage Device |
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326 | (1) |
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Standard Thick Client/Thin Client |
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327 | (1) |
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327 | (5) |
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Desktop: Standard Thick Client/Thin Client Requirements |
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327 | (1) |
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327 | (1) |
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328 | (1) |
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Laptop/Common Mobile Devices |
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329 | (1) |
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329 | (1) |
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Touchscreen Configuration |
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330 | (1) |
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Application Installations/Configurations |
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331 | (1) |
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331 | (1) |
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Account Setup and Settings |
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332 | (1) |
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332 | (1) |
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SOHO Multifunction Devices |
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332 | (7) |
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Configuring a Printer or Multifunction Device |
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333 | (1) |
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333 | (1) |
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Integrated Ethernet Print/Multifunction Device Sharing |
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334 | (1) |
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Wireless Device Sharing Options |
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335 | (1) |
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Infrastructure vs. Ad Hoc |
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335 | (1) |
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Wireless Hosted Networking |
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336 | (1) |
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Cloud and Remote Printing |
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337 | (1) |
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Using Public and Shared Devices |
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337 | (1) |
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338 | (1) |
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338 | (1) |
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339 | (27) |
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339 | (1) |
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340 | (1) |
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340 | (4) |
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Color Laser Printing Differences |
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344 | (1) |
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344 | (1) |
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345 | (2) |
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347 | (1) |
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347 | (1) |
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348 | (2) |
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350 | (1) |
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350 | (4) |
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354 | (1) |
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Thermal Feed Assembly and Heating Element |
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354 | (1) |
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354 | (1) |
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355 | (1) |
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356 | (1) |
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356 | (1) |
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357 | (1) |
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Impact Components and Print Process |
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358 | (1) |
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359 | (1) |
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359 | (1) |
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Impact Printer Paper Types |
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360 | (1) |
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Impact Printer Maintenance |
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360 | (1) |
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361 | (1) |
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361 | (1) |
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362 | (1) |
|
|
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363 | (1) |
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|
|
363 | (2) |
|
|
|
365 | (1) |
|
Review All the Key Topics |
|
|
366 | (3) |
|
Complete the Tables and Lists from Memory |
|
|
369 | (1) |
|
|
|
369 | (18) |
|
Chapter 4 Virtualization and Cloud Computing |
|
|
387 | (22) |
|
"Do I Know This Already?" Quiz |
|
|
388 | (3) |
|
|
|
391 | (7) |
|
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391 | (1) |
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391 | (2) |
|
|
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393 | (1) |
|
Public vs. Private vs. Hybrid vs. Community |
|
|
393 | (1) |
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394 | (1) |
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394 | (1) |
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394 | (1) |
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395 | (1) |
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395 | (1) |
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395 | (1) |
|
|
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395 | (1) |
|
|
|
395 | (1) |
|
Off-site Email Applications |
|
|
395 | (1) |
|
Cloud File Storage Services |
|
|
396 | (1) |
|
Virtual Application Streaming/Cloud-Based Applications |
|
|
396 | (1) |
|
|
|
397 | (1) |
|
|
|
397 | (1) |
|
Client-Side Virtualization Overview |
|
|
398 | (6) |
|
Host/Guest Virtualization |
|
|
399 | (1) |
|
Purpose of Virtual Machines |
|
|
400 | (1) |
|
|
|
401 | (1) |
|
|
|
402 | (1) |
|
Checking for BIOS/UEFI and Processor Support for Virtualization |
|
|
402 | (1) |
|
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402 | (1) |
|
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403 | (1) |
|
|
|
403 | (1) |
|
Review All the Key Topics |
|
|
404 | (1) |
|
|
|
405 | (4) |
|
Chapter 5 Hardware and Network Troubleshooting |
|
|
409 | (96) |
|
"Do I Know This Already?" Quiz |
|
|
409 | (5) |
|
Troubleshooting Methodology |
|
|
414 | (1) |
|
Troubleshooting Motherboard, RAM, CPU, and Power Issues |
|
|
415 | (24) |
|
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415 | (1) |
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415 | (2) |
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417 | (2) |
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419 | (1) |
|
|
|
419 | (1) |
|
BIOS Time and Setting Resets |
|
|
420 | (1) |
|
Attempts to Boot to Incorrect Device |
|
|
421 | (1) |
|
|
|
422 | (1) |
|
|
|
423 | (1) |
|
|
|
423 | (1) |
|
Incorrect Front Panel Wiring Connections to the Motherboard |
|
|
423 | (1) |
|
Loose or Missing Power Leads from Power Supply |
|
|
423 | (1) |
|
Surge Suppressor or UPS Failure |
|
|
423 | (1) |
|
|
|
423 | (1) |
|
|
|
424 | (1) |
|
|
|
424 | (1) |
|
Inadequate Airflow Outside the System |
|
|
425 | (1) |
|
Inadequate Airflow Inside the System |
|
|
425 | (2) |
|
|
|
427 | (2) |
|
Installing/Replacing Case Fans |
|
|
429 | (1) |
|
|
|
429 | (1) |
|
Intermittent Device Failure |
|
|
429 | (1) |
|
Fans Spin-No Power to Other Devices |
|
|
430 | (1) |
|
|
|
430 | (1) |
|
|
|
431 | (1) |
|
Step-by-Step Power Supply Troubleshooting |
|
|
431 | (1) |
|
|
|
432 | (2) |
|
Proprietary Crash Screens (BSOD/Pin Wheel) |
|
|
434 | (1) |
|
Troubleshooting Windows STOP Errors (BSOD) |
|
|
434 | (1) |
|
|
|
435 | (1) |
|
Researching BSOD Causes and Solutions |
|
|
436 | (2) |
|
Log Entries and Error Messages |
|
|
438 | (1) |
|
|
|
439 | (6) |
|
|
|
439 | (4) |
|
|
|
443 | (2) |
|
Troubleshooting Hard Drives and RAID Arrays |
|
|
445 | (8) |
|
|
|
445 | (1) |
|
|
|
446 | (2) |
|
|
|
448 | (1) |
|
|
|
448 | (1) |
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|
|
449 | (1) |
|
|
|
450 | (1) |
|
|
|
451 | (1) |
|
|
|
451 | (1) |
|
Proprietary Crash Screens (BSOD/Pin Wheel) |
|
|
452 | (1) |
|
|
|
452 | (1) |
|
When Should You Check S.M.A.R.T. Attributes? |
|
|
452 | (1) |
|
Troubleshooting Video, Projector, and Display Issues |
|
|
453 | (9) |
|
|
|
453 | (1) |
|
|
|
453 | (1) |
|
Laptop/Tablet/Convertible 2-in-1 |
|
|
454 | (1) |
|
|
|
454 | (1) |
|
|
|
454 | (1) |
|
|
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454 | (1) |
|
|
|
455 | (1) |
|
|
|
455 | (1) |
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456 | (1) |
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|
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456 | (1) |
|
|
|
456 | (1) |
|
|
|
457 | (1) |
|
|
|
457 | (2) |
|
|
|
459 | (1) |
|
|
|
459 | (1) |
|
|
|
459 | (1) |
|
Oversized Images and Icons |
|
|
460 | (2) |
|
Mobile Device Troubleshooting |
|
|
462 | (12) |
|
|
|
462 | (1) |
|
|
|
463 | (1) |
|
|
|
463 | (1) |
|
|
|
464 | (1) |
|
|
|
464 | (1) |
|
|
|
465 | (1) |
|
Ghost Cursor/Pointer Drift |
|
|
466 | (1) |
|
|
|
466 | (1) |
|
Num Lock Indicator Lights |
|
|
467 | (1) |
|
|
|
467 | (1) |
|
No Bluetooth Connectivity |
|
|
467 | (1) |
|
Cannot Display to External Monitor |
|
|
468 | (1) |
|
Touchscreen Non-Responsive |
|
|
468 | (1) |
|
|
|
468 | (1) |
|
|
|
469 | (1) |
|
|
|
469 | (1) |
|
Extremely Short Battery Life |
|
|
469 | (1) |
|
|
|
470 | (1) |
|
|
|
470 | (1) |
|
|
|
470 | (1) |
|
|
|
471 | (1) |
|
|
|
471 | (1) |
|
Mobile Device Disassembly Process |
|
|
471 | (1) |
|
Document and Label Cable and Screw Locations |
|
|
471 | (1) |
|
|
|
472 | (1) |
|
Refer to Manufacturer Resources |
|
|
473 | (1) |
|
Use Appropriate Hand Tools |
|
|
473 | (1) |
|
|
|
474 | (13) |
|
|
|
474 | (1) |
|
|
|
475 | (1) |
|
|
|
475 | (1) |
|
|
|
475 | (1) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
477 | (1) |
|
|
|
477 | (1) |
|
Toner Not Fused to the Paper |
|
|
477 | (1) |
|
|
|
477 | (1) |
|
|
|
477 | (1) |
|
|
|
478 | (1) |
|
|
|
478 | (1) |
|
Paper Loading, Paper Type, and Media Thickness Issues |
|
|
478 | (1) |
|
Media Caught Inside the Printer |
|
|
478 | (1) |
|
|
|
479 | (1) |
|
Garbled Characters on Paper |
|
|
479 | (1) |
|
|
|
479 | (1) |
|
|
|
480 | (1) |
|
|
|
480 | (1) |
|
Clearing Select Print jobs or All Print Jobs in a Queue |
|
|
480 | (1) |
|
|
|
481 | (2) |
|
|
|
483 | (1) |
|
|
|
483 | (1) |
|
Color Prints in Wrong Print Color |
|
|
483 | (2) |
|
Unable to Install Printer |
|
|
485 | (1) |
|
|
|
485 | (1) |
|
|
|
485 | (1) |
|
No Image on Printer Display |
|
|
486 | (1) |
|
Failed Jobs in Print Logs |
|
|
486 | (1) |
|
|
|
487 | (5) |
|
|
|
488 | (1) |
|
|
|
488 | (2) |
|
Intermittent Connectivity |
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
491 | (1) |
|
|
|
491 | (1) |
|
Review All the Key Topics |
|
|
492 | (3) |
|
Complete the Tables and Lists from Memory |
|
|
495 | (1) |
|
|
|
495 | (10) |
| Part 2: Core 2 |
|
|
Chapter 6 Operating Systems |
|
|
505 | (180) |
|
"Do I Know This Already?" Quiz |
|
|
505 | (3) |
|
|
|
508 | (10) |
|
32-Bit vs. 64-Bit File Systems |
|
|
508 | (1) |
|
|
|
508 | (1) |
|
|
|
509 | (1) |
|
Workstation Operating Systems |
|
|
510 | (1) |
|
|
|
510 | (1) |
|
|
|
511 | (1) |
|
|
|
512 | (1) |
|
Cell Phone/Tablet Operating Systems |
|
|
513 | (1) |
|
|
|
513 | (1) |
|
|
|
513 | (3) |
|
|
|
516 | (1) |
|
|
|
517 | (1) |
|
Vendor-Specific Limitations/Compatibility Concerns |
|
|
517 | (1) |
|
Microsoft Windows Versions |
|
|
518 | (2) |
|
Comparing Microsoft Windows 7, 8/8.1, and 10 |
|
|
518 | (2) |
|
OS Installation and Upgrade Methods |
|
|
520 | (20) |
|
|
|
520 | (2) |
|
|
|
522 | (1) |
|
|
|
523 | (1) |
|
In-Place Upgrade Installation |
|
|
523 | (1) |
|
|
|
524 | (1) |
|
|
|
525 | (1) |
|
|
|
526 | (1) |
|
Remote Network Installation |
|
|
526 | (1) |
|
|
|
527 | (1) |
|
|
|
528 | (1) |
|
|
|
528 | (1) |
|
|
|
529 | (1) |
|
|
|
529 | (2) |
|
MBR vs. GPT Partition Types |
|
|
531 | (1) |
|
Disk Preparation Using MBR |
|
|
531 | (1) |
|
|
|
532 | (1) |
|
|
|
532 | (1) |
|
Creating Partitions During Windows 7/8/8.1/10 Installation |
|
|
532 | (1) |
|
File System Types/Formatting |
|
|
533 | (1) |
|
|
|
534 | (2) |
|
|
|
536 | (1) |
|
Quick Formatting vs. Full Formatting |
|
|
536 | (1) |
|
Configuring Windows During/After Installation |
|
|
536 | (1) |
|
Loading Alternative Drivers |
|
|
536 | (1) |
|
Workgroup vs. Domain Setup |
|
|
537 | (1) |
|
Time/Date/Language/Region Settings |
|
|
537 | (1) |
|
Installing Drivers, Software, and Updates |
|
|
537 | (1) |
|
Using the Factory Recovery Partition |
|
|
537 | (1) |
|
Properly Formatted Boot Drive with Correct Partition |
|
|
538 | (1) |
|
Hardware and Application Prerequisites and Compatibility |
|
|
538 | (2) |
|
|
|
540 | (12) |
|
Starting a Command Prompt Session with CMD.EXE |
|
|
540 | (3) |
|
Commands Available with Standard Privileges vs. Administrative Privileges |
|
|
543 | (1) |
|
|
|
543 | (2) |
|
|
|
545 | (2) |
|
|
|
547 | (1) |
|
|
|
547 | (1) |
|
|
|
548 | (1) |
|
|
|
549 | (1) |
|
|
|
550 | (1) |
|
|
|
550 | (1) |
|
|
|
551 | (1) |
|
|
|
552 | (1) |
|
Operating System Features and Tools |
|
|
552 | (49) |
|
Microsoft Administrative Tools |
|
|
552 | (1) |
|
Computer Management: Microsoft Management Console (MMC) |
|
|
553 | (1) |
|
|
|
554 | (1) |
|
|
|
554 | (2) |
|
|
|
556 | (1) |
|
System Configuration Utility |
|
|
557 | (1) |
|
|
|
557 | (2) |
|
|
|
559 | (1) |
|
|
|
559 | (1) |
|
|
|
559 | (1) |
|
Windows Memory Diagnostics |
|
|
560 | (1) |
|
|
|
561 | (1) |
|
|
|
561 | (1) |
|
|
|
562 | (5) |
|
|
|
567 | (2) |
|
|
|
569 | (5) |
|
|
|
574 | (1) |
|
|
|
574 | (1) |
|
|
|
575 | (2) |
|
|
|
577 | (1) |
|
Creating a New Simple Volume |
|
|
577 | (1) |
|
|
|
578 | (1) |
|
|
|
579 | (1) |
|
|
|
579 | (1) |
|
Assigning/Changing Drive Letters |
|
|
579 | (1) |
|
|
|
580 | (2) |
|
|
|
582 | (1) |
|
|
|
583 | (1) |
|
|
|
584 | (2) |
|
|
|
586 | (1) |
|
|
|
586 | (3) |
|
|
|
589 | (1) |
|
|
|
589 | (3) |
|
MSINF032 (System Information) |
|
|
592 | (2) |
|
DxDiag (DirectX Diagnostics) |
|
|
594 | (1) |
|
Disk Defragmenter/Optimize Drives |
|
|
594 | (1) |
|
|
|
595 | (3) |
|
|
|
598 | (3) |
|
|
|
601 | (14) |
|
|
|
601 | (1) |
|
Shortcuts to Control Panel Functions |
|
|
601 | (1) |
|
|
|
602 | (1) |
|
|
|
603 | (1) |
|
|
|
604 | (1) |
|
|
|
604 | (2) |
|
|
|
606 | (1) |
|
Performance (Virtual Memory) Settings |
|
|
607 | (2) |
|
Windows Firewall Settings |
|
|
609 | (2) |
|
|
|
611 | (1) |
|
|
|
611 | (1) |
|
|
|
612 | (2) |
|
|
|
614 | (1) |
|
Additional Control Panel Utilities |
|
|
614 | (1) |
|
Summary of Installation and Configuration Concepts |
|
|
615 | (1) |
|
Networking Microsoft Windows |
|
|
616 | (33) |
|
|
|
616 | (1) |
|
|
|
617 | (1) |
|
|
|
617 | (1) |
|
|
|
618 | (2) |
|
|
|
620 | (1) |
|
|
|
621 | (1) |
|
|
|
622 | (1) |
|
|
|
622 | (1) |
|
Joining a Homegroup and Custom File Sharing |
|
|
623 | (1) |
|
|
|
623 | (3) |
|
Printer Sharing vs. Network Printer Mapping |
|
|
626 | (1) |
|
Establish Networking Connections |
|
|
627 | (1) |
|
|
|
627 | (2) |
|
|
|
629 | (1) |
|
|
|
630 | (1) |
|
|
|
631 | (1) |
|
WWAN (Cellular) Connections |
|
|
632 | (1) |
|
|
|
632 | (1) |
|
Remote Desktop Connection and Remote Assistance |
|
|
633 | (2) |
|
Home vs. Work vs. Public Network Settings |
|
|
635 | (1) |
|
Windows 7 Network Locations |
|
|
636 | (1) |
|
Windows 8/8.1 Network Locations |
|
|
637 | (3) |
|
|
|
640 | (1) |
|
Exceptions and Configuration |
|
|
641 | (2) |
|
Configuring an Alternative IP Address in Windows |
|
|
643 | (1) |
|
|
|
644 | (1) |
|
Half Duplex/Full Duplex/Auto |
|
|
645 | (1) |
|
|
|
646 | (1) |
|
|
|
647 | (1) |
|
|
|
648 | (1) |
|
|
|
649 | (1) |
|
|
|
649 | (22) |
|
|
|
649 | (1) |
|
|
|
649 | (2) |
|
Scheduled Disk Maintenance |
|
|
651 | (1) |
|
|
|
651 | (1) |
|
|
|
652 | (1) |
|
|
|
652 | (1) |
|
Antivirus/Anti-malware Updates |
|
|
652 | (1) |
|
|
|
653 | (1) |
|
|
|
653 | (3) |
|
|
|
656 | (1) |
|
|
|
657 | (1) |
|
Disk Maintenance Utilities |
|
|
658 | (1) |
|
|
|
658 | (1) |
|
|
|
659 | (1) |
|
|
|
660 | (1) |
|
|
|
660 | (1) |
|
Multiple Desktops/Mission Control |
|
|
660 | (1) |
|
|
|
661 | (1) |
|
|
|
662 | (1) |
|
|
|
662 | (1) |
|
|
|
662 | (1) |
|
|
|
663 | (1) |
|
|
|
663 | (1) |
|
|
|
664 | (1) |
|
|
|
664 | (1) |
|
|
|
664 | (1) |
|
|
|
665 | (1) |
|
|
|
665 | (1) |
|
|
|
666 | (1) |
|
|
|
666 | (1) |
|
|
|
667 | (1) |
|
|
|
667 | (1) |
|
|
|
667 | (1) |
|
|
|
668 | (1) |
|
|
|
668 | (1) |
|
|
|
668 | (1) |
|
|
|
668 | (1) |
|
|
|
669 | (1) |
|
|
|
669 | (1) |
|
|
|
669 | (1) |
|
|
|
670 | (1) |
|
|
|
670 | (1) |
|
|
|
670 | (1) |
|
Review All the Key Topics |
|
|
671 | (4) |
|
Complete the Tables and Lists from Memory |
|
|
675 | (1) |
|
|
|
675 | (10) |
|
|
|
685 | (74) |
|
"Do I Know This Already?" Quiz |
|
|
686 | (3) |
|
Physical Security Measures |
|
|
689 | (5) |
|
|
|
689 | (1) |
|
|
|
689 | (1) |
|
|
|
690 | (1) |
|
|
|
690 | (1) |
|
|
|
691 | (1) |
|
|
|
691 | (1) |
|
|
|
691 | (1) |
|
|
|
691 | (1) |
|
|
|
692 | (1) |
|
|
|
693 | (1) |
|
|
|
693 | (1) |
|
|
|
693 | (1) |
|
|
|
694 | (1) |
|
Logical Security Concepts |
|
|
694 | (7) |
|
|
|
694 | (1) |
|
|
|
695 | (1) |
|
|
|
695 | (1) |
|
|
|
695 | (1) |
|
|
|
696 | (1) |
|
|
|
696 | (1) |
|
|
|
697 | (1) |
|
|
|
698 | (1) |
|
User Authentication/Strong Passwords |
|
|
698 | (1) |
|
Multifactor Authentication |
|
|
699 | (1) |
|
|
|
699 | (1) |
|
|
|
700 | (1) |
|
|
|
700 | (1) |
|
|
|
700 | (1) |
|
|
|
700 | (1) |
|
|
|
700 | (1) |
|
Trusted/Untrusted Software Sources |
|
|
701 | (1) |
|
Principle of Least Privilege |
|
|
701 | (1) |
|
Wireless Security Protocols and Authentication |
|
|
701 | (3) |
|
|
|
702 | (1) |
|
|
|
703 | (1) |
|
|
|
703 | (1) |
|
|
|
703 | (1) |
|
|
|
703 | (1) |
|
|
|
703 | (1) |
|
Malware Removal and Prevention |
|
|
704 | (10) |
|
|
|
704 | (1) |
|
|
|
704 | (1) |
|
|
|
704 | (1) |
|
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705 | (1) |
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705 | (1) |
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705 | (1) |
|
|
|
705 | (1) |
|
|
|
706 | (1) |
|
|
|
706 | (1) |
|
|
|
707 | (1) |
|
|
|
707 | (1) |
|
|
|
707 | (1) |
|
|
|
708 | (1) |
|
|
|
709 | (2) |
|
User Educatian/AUP (Acceptable Use Policy) |
|
|
711 | (1) |
|
|
|
712 | (1) |
|
|
|
713 | (1) |
|
Social Engineering Threats and Vulnerabilities |
|
|
714 | (5) |
|
|
|
714 | (1) |
|
|
|
714 | (1) |
|
|
|
715 | (1) |
|
|
|
716 | (1) |
|
|
|
716 | (1) |
|
|
|
716 | (1) |
|
|
|
716 | (1) |
|
|
|
717 | (1) |
|
|
|
717 | (1) |
|
|
|
717 | (1) |
|
|
|
717 | (1) |
|
|
|
717 | (1) |
|
|
|
718 | (1) |
|
|
|
718 | (1) |
|
|
|
718 | (1) |
|
|
|
718 | (1) |
|
|
|
718 | (1) |
|
Microsoft Windows OS Security Settings |
|
|
719 | (6) |
|
|
|
719 | (1) |
|
NTFS vs. Share Permissions |
|
|
720 | (1) |
|
|
|
720 | (1) |
|
Moving and Copying Folders and Files |
|
|
720 | (1) |
|
|
|
721 | (1) |
|
|
|
721 | (1) |
|
Administrative Shares vs. Local Shares |
|
|
721 | (1) |
|
Permission Inheritance and Propagation |
|
|
722 | (1) |
|
|
|
722 | (1) |
|
|
|
722 | (1) |
|
BitLocker and BitLocker To Go |
|
|
723 | (1) |
|
|
|
724 | (1) |
|
|
|
724 | (1) |
|
Security Best Practices to Secure a Workstation |
|
|
725 | (9) |
|
|
|
725 | (1) |
|
|
|
726 | (1) |
|
|
|
726 | (1) |
|
Screensaver Required Password |
|
|
726 | (1) |
|
|
|
726 | (1) |
|
|
|
726 | (2) |
|
|
|
728 | (1) |
|
Restricting User Permissions |
|
|
728 | (1) |
|
|
|
728 | (1) |
|
|
|
728 | (1) |
|
|
|
728 | (1) |
|
|
|
728 | (1) |
|
Changing Default Usernames and Passwords |
|
|
729 | (1) |
|
Basic Active Directory Functions |
|
|
729 | (2) |
|
Disabling Autorun/AutoPlay |
|
|
731 | (2) |
|
|
|
733 | (1) |
|
|
|
734 | (1) |
|
|
|
734 | (7) |
|
|
|
735 | (1) |
|
|
|
736 | (1) |
|
|
|
737 | (1) |
|
Remote Backup Applications |
|
|
737 | (1) |
|
Failed Login Attempts Restrictions |
|
|
738 | (1) |
|
|
|
738 | (1) |
|
|
|
738 | (1) |
|
|
|
739 | (1) |
|
|
|
739 | (1) |
|
Multifactor Authentication |
|
|
739 | (1) |
|
Authenticator Applications |
|
|
739 | (1) |
|
Trusted Sources vs. Untrusted Sources |
|
|
740 | (1) |
|
|
|
740 | (1) |
|
|
|
740 | (1) |
|
BYOD vs. Corporate-Owned Devices |
|
|
740 | (1) |
|
Profile Security Requirements |
|
|
740 | (1) |
|
Data Destruction and Disposal |
|
|
741 | (1) |
|
Physical Destruction Methods |
|
|
741 | (1) |
|
Recycling or Repurposing Best Practices |
|
|
742 | (1) |
|
Configuring Security on SOHO Networks |
|
|
742 | (9) |
|
Wireless-Specific Security |
|
|
743 | (1) |
|
|
|
743 | (1) |
|
|
|
744 | (1) |
|
|
|
744 | (1) |
|
Antenna and Access Point Placement |
|
|
745 | (1) |
|
|
|
745 | (1) |
|
WiFi Protected Setup (WPS) |
|
|
745 | (1) |
|
Change Default Usernames and Passwords |
|
|
746 | (1) |
|
|
|
746 | (1) |
|
Assign Static IP Addresses |
|
|
747 | (1) |
|
|
|
747 | (1) |
|
|
|
748 | (1) |
|
|
|
748 | (1) |
|
Content Filtering/Parental Controls |
|
|
748 | (2) |
|
|
|
750 | (1) |
|
|
|
750 | (1) |
|
Review All the Key Topics |
|
|
751 | (1) |
|
|
|
752 | (7) |
|
Chapter 8 Software Troubleshooting |
|
|
759 | (34) |
|
"Do I Know This Already?" Quiz |
|
|
759 | (3) |
|
Troubleshooting Microsoft Windows OS Problems |
|
|
762 | (8) |
|
|
|
762 | (1) |
|
Limited Connectivity/Local Connectivity |
|
|
763 | (1) |
|
|
|
764 | (1) |
|
|
|
764 | (2) |
|
|
|
766 | (2) |
|
|
|
768 | (1) |
|
Other Symptoms and Common Solutions. |
|
|
769 | (1) |
|
Troubleshooting PC Security Issues |
|
|
770 | (3) |
|
Common Symptoms of Malware Infections |
|
|
770 | (2) |
|
Tools for Preventing/Mitigating Malware |
|
|
772 | (1) |
|
Best Practice Procedure for Malware Removal |
|
|
773 | (1) |
|
Troubleshoot Mobile OS and Application Issues |
|
|
774 | (6) |
|
|
|
775 | (1) |
|
|
|
775 | (1) |
|
|
|
776 | (1) |
|
|
|
776 | (1) |
|
|
|
777 | (1) |
|
|
|
777 | (1) |
|
|
|
778 | (1) |
|
Adjust Configurations/Settings |
|
|
779 | (1) |
|
Troubleshoot Mobile OS and Application Security Issues |
|
|
780 | (6) |
|
|
|
780 | (1) |
|
|
|
781 | (1) |
|
|
|
781 | (1) |
|
Unintended WiFi Connection |
|
|
781 | (1) |
|
Unintended Bluetooth Pairing |
|
|
782 | (1) |
|
Leaked Personal Files/Data |
|
|
782 | (1) |
|
Data Transmission Over Limit |
|
|
782 | (1) |
|
Unauthorized Account Access |
|
|
783 | (1) |
|
|
|
783 | (1) |
|
Unauthorized Location Tracking |
|
|
783 | (1) |
|
Unauthorized Camera/Microphone Activation |
|
|
784 | (1) |
|
High Resource Utilization |
|
|
784 | (1) |
|
|
|
784 | (1) |
|
|
|
785 | (1) |
|
|
|
785 | (1) |
|
Factory Reset/Clean Install |
|
|
785 | (1) |
|
Review All the Key Topics |
|
|
786 | (1) |
|
Complete the Tables and Lists from Memory |
|
|
786 | (1) |
|
|
|
787 | (6) |
|
Chapter 9 Operational Procedures |
|
|
793 | (58) |
|
"Do I Know This Already?" Quiz |
|
|
793 | (5) |
|
Best Practices and Documentation |
|
|
798 | (3) |
|
Network Topology Diagrams |
|
|
798 | (1) |
|
Knowledge Base and Articles |
|
|
799 | (1) |
|
|
|
800 | (1) |
|
Regulatory and Compliance Policy |
|
|
800 | (1) |
|
|
|
800 | (1) |
|
|
|
801 | (1) |
|
|
|
801 | (1) |
|
|
|
801 | (3) |
|
Documented Business Processes and Practices |
|
|
802 | (1) |
|
|
|
802 | (1) |
|
|
|
802 | (1) |
|
|
|
802 | (1) |
|
|
|
803 | (1) |
|
|
|
803 | (1) |
|
|
|
803 | (1) |
|
|
|
803 | (1) |
|
|
|
804 | (1) |
|
Disaster Prevention and Recovery |
|
|
804 | (7) |
|
|
|
804 | (1) |
|
|
|
805 | (1) |
|
|
|
805 | (1) |
|
|
|
805 | (1) |
|
|
|
805 | (1) |
|
UPSs and Surge Protectors |
|
|
806 | (1) |
|
Local Storage vs. Cloud Storage Backups |
|
|
806 | (3) |
|
Cloud Storage and Local Backups |
|
|
809 | (1) |
|
|
|
810 | (1) |
|
Explain Common Safety Procedures |
|
|
811 | (12) |
|
|
|
811 | (2) |
|
Component Handling and Storage |
|
|
813 | (2) |
|
|
|
815 | (1) |
|
|
|
815 | (2) |
|
|
|
817 | (1) |
|
|
|
817 | (1) |
|
|
|
818 | (1) |
|
|
|
819 | (1) |
|
|
|
819 | (1) |
|
|
|
819 | (1) |
|
|
|
820 | (1) |
|
|
|
820 | (1) |
|
|
|
820 | (1) |
|
|
|
820 | (1) |
|
|
|
821 | (1) |
|
|
|
821 | (1) |
|
|
|
821 | (1) |
|
|
|
822 | (1) |
|
|
|
822 | (1) |
|
|
|
822 | (1) |
|
Compliance with Local Government Regulations |
|
|
823 | (1) |
|
Environmental Impacts and Appropriate Controls |
|
|
823 | (5) |
|
Material Safety Data Sheet (MSDS) |
|
|
824 | (1) |
|
Temperature, Humidity, and Air |
|
|
825 | (1) |
|
|
|
825 | (1) |
|
Compressed Air and Vacuum Systems |
|
|
826 | (1) |
|
Power Surges, Brownouts, and Blackouts |
|
|
826 | (1) |
|
Power Surges and Surge Suppressors |
|
|
826 | (1) |
|
Blackouts, Brownouts, and Battery Backup Units |
|
|
827 | (1) |
|
Compliance with Local Government Regulations |
|
|
828 | (1) |
|
Addressing Prohibited Content or Activity |
|
|
828 | (5) |
|
|
|
828 | (1) |
|
|
|
829 | (1) |
|
|
|
829 | (1) |
|
|
|
829 | (1) |
|
|
|
830 | (1) |
|
|
|
830 | (1) |
|
|
|
831 | (1) |
|
Understanding Open Source and Commercial Licenses |
|
|
831 | (1) |
|
Personal vs. Enterprise Licenses |
|
|
832 | (1) |
|
|
|
832 | (1) |
|
Communication Techniques and Professionalism |
|
|
833 | (3) |
|
|
|
833 | (1) |
|
Maintain a Positive Attitude/Project Confidence |
|
|
834 | (1) |
|
Actively Listen to the Customer |
|
|
834 | (1) |
|
|
|
834 | (1) |
|
|
|
834 | (1) |
|
|
|
834 | (1) |
|
Dealing with Difficult Customers or Situations |
|
|
835 | (1) |
|
Set and Meet Expectations/Timeline and Communicate Status with the Customer |
|
|
835 | (1) |
|
Dealing Appropriately with Customers' Confidential and Private Materials |
|
|
836 | (1) |
|
|
|
836 | (4) |
|
|
|
836 | (2) |
|
|
|
838 | (1) |
|
|
|
838 | (1) |
|
|
|
839 | (1) |
|
|
|
839 | (1) |
|
Remote Access Technologies |
|
|
840 | (3) |
|
|
|
840 | (1) |
|
|
|
841 | (1) |
|
|
|
841 | (1) |
|
|
|
842 | (1) |
|
|
|
842 | (1) |
|
Review All the Key Topics |
|
|
843 | (1) |
|
Complete the Tables and Lists from Memory |
|
|
843 | (1) |
|
|
|
844 | (7) |
| Part 3: Final Preparation |
|
|
Chapter 10 Final Preparation |
|
|
851 | (46) |
|
|
|
851 | (39) |
|
Core 1 (220-1001) Exam Domains and Objectives |
|
|
853 | (18) |
|
Core 2 (220-1002) Exam Domains and Objectives |
|
|
871 | (19) |
|
|
|
890 | (2) |
|
Tools for Final Preparation |
|
|
892 | (4) |
|
Pearson Cert Practice Test Engine and Questions on the Website |
|
|
892 | (1) |
|
Accessing the Pearson Test Prep Software Online |
|
|
892 | (1) |
|
Accessing the Pearson Test Prep Software Offline |
|
|
892 | (1) |
|
|
|
893 | (1) |
|
|
|
894 | (1) |
|
|
|
895 | (1) |
|
|
|
895 | (1) |
|
Chapter-Ending Review Tools |
|
|
896 | (1) |
|
Suggested Plan for Final Review/Study |
|
|
896 | (1) |
|
|
|
896 | (1) |
| Appendix A Answers to the "Do I Know This Already?" Quizzes and Review Question Sections |
|
897 | (26) |
| Appendix B CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Cert Guide Exam Updates |
|
923 | (2) |
| Index |
|
925 | |
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