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How to Manage People: Fast, Effective Management Skills that Really Get Results 5th Revised edition [Kietas viršelis]

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  • Formatas: Hardback, 232 pages, aukštis x plotis x storis: 223x145x22 mm, weight: 470 g
  • Serija: Creating Success
  • Išleidimo metai: 03-Jul-2022
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 1398605484
  • ISBN-13: 9781398605480
Kitos knygos pagal šią temą:
How to Manage People: Fast, Effective Management Skills that Really Get Results 5th Revised editionDidesnis paveikslėlis
  • Formatas: Hardback, 232 pages, aukštis x plotis x storis: 223x145x22 mm, weight: 470 g
  • Serija: Creating Success
  • Išleidimo metai: 03-Jul-2022
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 1398605484
  • ISBN-13: 9781398605480
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9781398605480.html
Raktažodžiai:
Gain essential skills for career development with practical advice on how to manage performance, deal with difficult people and inspire a successful team.

Bestselling author Michael Armstrong provides valuable insight into the skills required to be an effective manager, helping you get the best from your staff through motivation, reward and leadership.

This fully updated 5th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book.


The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Preface xi
Part 1 Managing people
1 What managers do
3(4)
2 Treating people right
7(8)
Treat people with respect
8(1)
Treat people fairly
8(1)
Create the right work environment
8(1)
Help people to develop their capabilities and skills
9(1)
Provide leadership
10(1)
Get to know team members
10(1)
Define expectations and ensure they are met
10(5)
Part 2 Leading, motivating and engaging people
3 Leadership
15(10)
What leaders do
15(2)
Leadership styles
17(1)
What makes a good leader?
18(7)
4 Motivating people
25(8)
Motivation defined
26(2)
Motivation theories
28(5)
5 Enhancing engagement
33(10)
Drivers of engagement
33(2)
What managers can do
35(8)
Part 3 Organizing people
6 The process of organizing
43(8)
The formal process
43(2)
Aim
45(1)
Organizational guidelines
46(5)
7 Defining roles
51(10)
Designing roles
51(3)
Developing role profiles
54(4)
Giving out work
58(3)
8 Team building
61(8)
What is a team?
61(1)
What are the factors that contribute to team effectiveness?
62(1)
How should team performance be assessed?
63(1)
How should team performance reviews be conducted?
63(6)
9 Managing remote workers
69(6)
Ten tips for managing remote workers
69(6)
Part 4 Managing performance
10 Performance leadership
75(4)
Introduction
75(1)
What is performance leadership?
76(3)
11 Performance leadership skills
79(8)
Defining objectives
79(1)
Feedback
80(7)
Part 5 Approaches to people management
12 Delegating
87(8)
What is delegation?
87(1)
Approaches to delegation
88(7)
13 Selection interviewing
95(10)
The purpose of a selection interview
95(1)
Preparing for the interview
96(2)
Conducting the interview
98(4)
Coming to a conclusion
102(3)
14 Developing people
105(8)
How learning happens in the workplace
105(1)
How managers help people to learn
106(7)
15 Rewarding people
113(6)
Reward systems
114(1)
Approaches to rewarding people
114(1)
Managing without a reward system
115(4)
16 Managing change
119(6)
The change process
119(1)
Resistance to change
120(5)
17 Managing conflict
125(8)
Handling inter-group conflict
126(1)
Handling interpersonal conflict
127(6)
Part 6 Handling people problems and issues
18 Approaches to handling people problems
133(6)
Principles
133(1)
Approach
134(5)
19 Dealing with disciplinary problems
139(6)
Taking disciplinary action
140(1)
Dismissing an employee
141(4)
20 Managing under-performers
145(6)
21 Dealing with negative behaviour
151(8)
Causes of negative behaviour
152(1)
Dealing with the problem
152(1)
Discussing the problem
153(1)
Establishing causes
154(1)
Taking remedial action
155(4)
22 Dealing with absenteeism and timekeeping issues
159(8)
Absenteeism
159(3)
Handling poor timekeeping
162(5)
23 Handling challenging conversations
167(4)
24 Giving bad news
171(4)
How to give bad news
172(3)
25 Managing bias
175(8)
Minimizing bias in organizations
176(1)
Minimizing bias at the individual level
177(6)
26 Dealing with bullying and harassment
183(4)
What the organization can do
183(1)
What actually happens
184(1)
What you can do about it
185(2)
Appendix: Notes on exercises 187
References 21
Michael Armstrong is a bestselling author and people management expert, based in London, UK. With over a million copies sold, his books have been translated into twenty four languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this, he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD). He is also the author of the bestselling How to Be an Even Better Manager, now in its 10th edition and also published by Kogan Page.