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El. knyga: How to Transform Workplace Bullies into Allies

  • Formatas: 257 pages
  • Serija: Ethics in Practice
  • Išleidimo metai: 01-Apr-2020
  • Leidėjas: Information Age Publishing
  • ISBN-13: 9781641139625
  • Formatas: 257 pages
  • Serija: Ethics in Practice
  • Išleidimo metai: 01-Apr-2020
  • Leidėjas: Information Age Publishing
  • ISBN-13: 9781641139625

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The rash of bullying incidents within schools, universities, and workplaces has prompted a public outcry and a call to action. To address the growing problem of interpersonal violence, schools have engaged in anti -bullying rallies, businesses have enacted civility policies, states have passed legislation, and efforts have been made to educate individuals on what constitutes good behavior. Increasingly, institutions are realizing from a cost/benefit perspective that a hurtful environment can negatively impact their bottom line. Correspondingly, the rising number of climate surveys to address bullying at work is a testament to the importance of this topic and its potential negative impact.

Colleges and universities confirm the need to create a more welcoming culture, as reflected in the current dialogue to promote civility. Publisher offerings in business ethics are inadequate to address this issue, as they focus on the importance of social responsibility and the fallout from moral turpitude. There is a pressing need for materials that will educate students on civil concepts and provide them with applied learning. Institutions of higher education would like to inform students about bullying, its ramifications, and how it can be avoided, but a compendium of related exercises is in most cases non-existent.

To solidify student learning about positive citizenship, an established author (and anti-bullying activist) has proposed How to Transform Workplace Bullies into Allies. This unique groundbreaking text will provide hands-on, experiential exercises that will engage students with the material, and create a multi-dimensional focus to enable concept retention. Considered a hallmark of applied education, learning by doing will be this books primary emphasis. Exercises are designed to sharpen critical thinking, immerse students in real world dilemmas, and provide them with tools for conflict resolution. The emotional intelligence promoted by working through in-text scenarios is a soughtafter employee traitone that is desired by classmates and career centers alike. Unfortunately, people skills at work have long been ignored in traditional college curricula. As a result, schools are creating graduates who possess technical know-how but not the skill set to effectively navigate personal encounters. The soft skills of people savvy, which have been deemed crucial to employee success, are in large part absent from college offerings.

By navigating carefully constructed scenarios, web quests, learning modules, and teachable moments, readers will develop a keen awareness of what it takes to be a respectful person. Moreover, they will gain expertise in what has been deemed a critical skill set by many organizations, including the Society for Human Resource Management. Exercises to strengthen incivility awareness are designed not only to prevent potential conflict, but to create change agents within the business arena. Completion of this workbook will provide people with a competitive advantageand their institution and workplace with a more courteous populace.
Foreword ix
Introduction: A New Organizational Mandate xiii
Acknowledgments xvii
SECTION I Overview of Bullying
1 Introduction to Bullying--Impact: Recognizing Our Part in Problem Creation
3(22)
2 Bullying Versus Misbehavior
25(30)
SECTION II What's Behind It?
3 Childhood Background
55(20)
4 Toxic Workplaces
75(26)
5 The Bystander Effect and Mobbing at Work
101(18)
6 The Importance of Effective Dialogue
119(24)
SECTION III How to Fix It? Communication
7 Bullying and Electronic Communication
143(20)
8 Multiculturalism and Diversity Awareness
163(20)
9 Conflict and Top Leadership Support
183(16)
10 Epilogue: Opportunities to Enact Change
199(10)
References 209(38)
Contributor Acknowledgments 247
Jacqueline A. Gilbert, Middle Tennessee State University