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Instant Manager: Dealing with Difficult People [Minkštas viršelis]

2.50/5 (4 ratings by Goodreads)
  • Formatas: Paperback / softback, 208 pages, aukštis x plotis x storis: 198x131x14 mm, weight: 200 g
  • Išleidimo metai: 28-Nov-2008
  • Leidėjas: John Murray Learning
  • ISBN-10: 0340946512
  • ISBN-13: 9780340946510
Kitos knygos pagal šią temą:
Instant Manager: Dealing with Difficult PeopleDidesnis paveikslėlis
  • Formatas: Paperback / softback, 208 pages, aukštis x plotis x storis: 198x131x14 mm, weight: 200 g
  • Išleidimo metai: 28-Nov-2008
  • Leidėjas: John Murray Learning
  • ISBN-10: 0340946512
  • ISBN-13: 9780340946510
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780340946510.html
Raktažodžiai:
Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book easily to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A handy tear out card covering the most salient points allows you to carry the expertise with you wherever you go. Dealing with difficult people is an unavoidable aspect of working life and can have a major impact on your career and wellbeing. This book, written by a leading expert with years of practical experience, will provide the tools to be able to deal with all types of working relationship. Areas covered include: - how to define a difficult person - how to read body language and other unspoken messages -how to deal with difficult employees, colleagues and bosses -how to understand yourself and deal with difficult aspects of your own personality.Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.
Preface xiii
What Do We Mean By a Difficult Person?
1(18)
The `One Universal Truth'
2(2)
Your role in the dynamic
4(1)
Different types of different behaviour
5(1)
Agressive people
6(1)
Know-it-alls
7(2)
Selfish people
9(1)
Negative people
10(2)
Passive people and passive-aggressives
12(1)
Overly accommodating people
13(2)
Insecure people
15(1)
High maintenance people
16(3)
Is There Any Way That I Can Read People?
19(18)
Our internal filters
20(1)
Visual `tells'
21(1)
Facially speaking
22(4)
Body giveaways
26(4)
Lies, damned lies and statistics
30(1)
Verbal `tells'
30(2)
Listening between the words
32(1)
Look and learn
33(1)
Adjusting your own approach to build positive relationships
34(1)
Conclusion
35(2)
Difficult Employees - How Do I Deal With Them
37(18)
Building the relationship right from the start
38(1)
Setting the `personality' of the team
39(2)
Ensuring the right fit of role to success
41(2)
Matching motivation
43(2)
Personality profiling
45(3)
Identifying personal influencers
48(4)
Conclusion
52(3)
Difficult Managers - How Do I Deal With Them?
55(18)
The manager/worker relationship
56(5)
The view from the top
61(4)
Internal politics
65(3)
Coping or escaping - what's it to be?
68(2)
Case study 1
70(1)
Case study 2
71(1)
Conclusion
71(2)
Difficult Colleagues - How Do I Deal With Them?
73(16)
Creating the right atmosphere at work
74(1)
Exploring your relationship
75(1)
Identifying what's in it for them
76(3)
Communication pressure points at your level
79(2)
Finding commonalities and links
81(2)
Being forgiving
83(2)
Case study 3
85(1)
Conclusion
86(3)
Difficult Customers - How Do I Deal With Them?
89(18)
Being prompt in identifying the real issues
91(5)
Is the problem situational or personal?
96(3)
Are there things you can put right?
99(2)
What are your grounds for negotiation?
101(3)
Case study 4
104(1)
Case study 5
104(1)
Conclusion
105(2)
Difficult Suppliers - How Should I Deal With Them?
107(16)
Getting it in perspective
108(4)
Looking at your previous relationship
112(2)
Are they right for your future?
114(3)
Building new supplier relationships that last
117(1)
Case study 6
118(1)
Case study 7
119(1)
Conclusion
120(3)
How Do I Deal With Difficult People From Other Cultures and Countries
123(12)
The role of diversity in society
124(2)
Stereotypes
126(2)
Difficult people or simply different cultures?
128(2)
Effective communication and understanding
130(1)
The international team
130(1)
Case study 8
131(1)
Case study 9
132(1)
Case study 10
133(1)
Conclusion
133(2)
How Do I Cope If I Am the One Being Difficult?
135(20)
Facing up to your prejudices and assumptions
136(3)
That critical millisecond called `choice'
139(1)
Practising positive intent and modelling behaviour
140(1)
Finding the right immediate response
141(1)
Gaining a greater understanding of yourself
142(7)
Encouraging open communication
149(2)
Case study 11
151(1)
Conclusion
152(3)
How Can I Manage Conflicting Team Members
155(16)
Keeping an eye on the balance
157(3)
Taking a meta or `helicopter' view
160(2)
Divorcing the situation from the emotion
162(2)
Identifying core team objectives
164(2)
Reinforcing the benefits of a positive outcome
166(1)
Case study 12
167(1)
Case study 13
167(1)
Case study 14
168(1)
Conclusion
168(3)
Your Twelve-Point Tool Box 171(4)
Case Study Suggestions 175(10)
Resources 185(2)
Index 187
Karen Mannering is a personal development specialist and psychotherapist with over 18 years in people development working with large organisations, universities and colleges. A speaker at a number of conferences, Karen also writes for magazines, journals, and websites. She has been quoted several times in The Times and The Guardian and has written several books.