Foreword |
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xiii | |
Preface |
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xv | |
Acknowledgments |
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xix | |
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The End of Performance Management as We Know It |
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1 | (12) |
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4 | (2) |
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The Customers of the Performance Management Process |
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6 | (2) |
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Performance Management Is a Core Business Process |
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8 | (1) |
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There Is No One-Size-Fits-All Answer |
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8 | (1) |
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All Aspects of Performance Matter |
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8 | (1) |
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Discretionary Effort Drives Success |
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9 | (1) |
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Effective Links with Rewards Get Important Message Across |
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9 | (1) |
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Ownership of the Process Is Key |
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9 | (1) |
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Performance Management Is About Relationships |
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10 | (1) |
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10 | (3) |
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The Changing Shape of Organizations |
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13 | (10) |
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The Functional Culture---Built to Last |
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17 | (1) |
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18 | (1) |
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18 | (5) |
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The ``How'' of Performance |
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23 | (14) |
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26 | (2) |
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28 | (3) |
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31 | (1) |
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32 | (1) |
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33 | (4) |
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Planning---Something to Depend On |
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37 | (16) |
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38 | (1) |
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Managing the ``Balanced Scorecard'' |
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39 | (2) |
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Planning from the Grass Roots Up |
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41 | (1) |
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Forging the Personal Connection |
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42 | (2) |
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44 | (1) |
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Competencies: The Fifth Dimension |
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45 | (2) |
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47 | (1) |
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48 | (1) |
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Coping with the ``What Ifs'' |
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49 | (4) |
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Coaching: Mastering Virtual Management |
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53 | (12) |
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55 | (2) |
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57 | (2) |
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59 | (1) |
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Understanding Performance Feedback |
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59 | (2) |
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61 | (1) |
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Coaching Employees with Performance Problems |
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62 | (1) |
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Building ``Star'' Performance |
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63 | (2) |
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Making Reviews Productive, Not Painful |
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65 | (14) |
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68 | (1) |
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``Total Quality'' Performance Management |
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69 | (1) |
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Key Questions to Answer in Designing the Appraisal Process |
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70 | (4) |
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74 | (5) |
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Rewards: The ``Why'' of Performance |
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79 | (22) |
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82 | (2) |
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84 | (2) |
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Performance-Related Pay: The Business Case |
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86 | (1) |
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Performance-Related Pay: The Paradox |
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87 | (1) |
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Integrating Competencies, Performance, and Pay |
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88 | (1) |
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Building on Skill-Based Pay |
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89 | (1) |
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90 | (1) |
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Overcoming the Pitfalls of the Mixed Model |
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91 | (3) |
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Merit Pay, The Conservative Option |
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94 | (1) |
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94 | (1) |
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95 | (2) |
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Managing Work Climate Through Rewarding Performance |
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97 | (4) |
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Culture: The Road to Results |
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101 | (18) |
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103 | (3) |
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The Functional Work Culture: A Quest for Reliability |
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106 | (2) |
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The Process Work Culture: All Eyes on the Customer |
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108 | (3) |
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Time-Based Work Culture: Go, Go, Grow |
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111 | (3) |
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Network Work Culture: Virtual Reality |
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114 | (1) |
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A Complete Picture of Performance |
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115 | (4) |
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Teams and Self-Management: Achieving a Balance |
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119 | (18) |
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121 | (2) |
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An Employee-Driven Process |
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123 | (1) |
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From Strategy to Competencies |
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124 | (1) |
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125 | (1) |
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By the People, For the Team |
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126 | (1) |
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127 | (1) |
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Implementation and Action |
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128 | (1) |
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Self-Directed Performance Reviews |
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129 | (1) |
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130 | (1) |
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Making Self-Management Work---The Critical Success Factors |
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131 | (2) |
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133 | (4) |
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137 | (24) |
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140 | (1) |
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If You Want to Lead Change, Change Your Approach to Leadership |
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141 | (2) |
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Codifying the Fundamentals of Superior Leadership |
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143 | (3) |
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The Importance of Climate |
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146 | (2) |
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Managerial Behaviors that Build Motivating Climates |
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148 | (1) |
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Is Climate Deteriorating? |
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149 | (2) |
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151 | (1) |
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152 | (6) |
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The Importance of Coaching |
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158 | (1) |
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Toward a Healthier Climate |
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159 | (2) |
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Hard-Wiring the Soft Objectives |
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161 | (16) |
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162 | (3) |
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Balancing Creativity and Discipline |
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165 | (3) |
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When the Model Is Incomplete |
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168 | (1) |
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Individual and Team Targets |
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169 | (1) |
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170 | (1) |
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170 | (1) |
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171 | (1) |
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172 | (2) |
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Assessing the Other Shortcuts |
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174 | (2) |
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176 | (1) |
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Aligning People Strategies for Fast Change that Lasts |
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177 | (14) |
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178 | (2) |
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180 | (1) |
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From Planning to Deployment |
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181 | (1) |
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182 | (1) |
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183 | (1) |
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184 | (1) |
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The Business Planning Process |
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185 | (1) |
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186 | (2) |
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188 | (1) |
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189 | (1) |
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189 | (1) |
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190 | (1) |
Epilogue: Performance Management 2000 |
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191 | (6) |
Appendix 1: Performance Management Diagnostic Based on Employee Attitudes |
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197 | (6) |
Appendix 2: General Process Audit |
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203 | (14) |
Index |
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217 | |