The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.
Section 1: Service and Innovation.- Servitization of Business: An
Exploratory Case Study of Customer Perspective.- A Service Field Concept for
Service Value Creation.- Development of future center: a case study.-
Co-creation value platform based on users behaviour to increase the user
engagement.- Inquest for Competitive Factors of Restaurant Information
Services.- Cocreation and Implementing ITIL Service Management in the Cloud:
A Case Study.- An Ontology-based Advisement Approach for SOA Design
Patterns.- Creating Collaborative Innovative Environment through Knowledge
Management in Pharmaceutical Industry.- Adoption Intention of Mobile Real
Time Location-Based Advertising Service for 3G Cell Phone Users in
Taiwan.-Section 2: Knowledge Management Practice and Case Study.- Students'
innovative thinking and their perceptions about the ideal learning
environment.- Sensor-data-driven knowledge-creation model: A Model and
Empirical Test.- A Structural Equation Model of Knowledge Management
Practices and Library Users Satisfaction at Malaysian University Libraries.-
A Bibliometric Study on the Mechanical Science and Engineering Researches in
Taiwan.- Comparing Knowledge Management application in Chile and other OECD
countries.- Electronic Portfolio as a Knowledge Management tool: A
comparative analysis.- Knowledge and Community Formation via Cascading Modes
of Communication with a Case Study and Research Design.- One-Size-Fits-All?
Towards a Taxonomoy of Knowledge Workers.- A Conceptual Model for Privacy
Preferences in Healthcare Environment.- Section 3: Information Technology and
Knowledge Management.- A Hybrid Patent Prior Art Retrieval Approach Using
Claim Structure and Description.- Improving near-duplicate detection in
multi-layered collaborative requirements engineering discussions through
discussion clustering.- Concepts Labeling of Document Clusters Using a
Hierarchical Agglomerative Clustering (HAC) Technique.- A Visualization
Approach toAutomatic Text Documents Categorization Based on HAC.- A
Literature Review and Discussion of Malay Rule-based Affix Elimination
Algorithms.- Ontology-based Query Expansion for Supporting Information
Retrieval in Agriculture.- Metafrastes: A News Ontology-Based Information
Querying Using Natural Language Processing.- An Application for Recommender
Systems in the Contents Industry.- Design and Development of a Location-based
Advertising and Recommending System.- Visualising Outliers in Nominal Data.-
Section 4: Knowledge Management & Social Network.- Knowledge management model
supported by social networks. Case: University-Enterprise.- Social-Technology
Fit: A Conceptual Model.- The Use of Blogs as Knowledge Sharing in MBA.-
Top-X Querying in Online Social Networks with MapReduce Solution.- SMEs -
Social Media Marketing Performance.- Section 5: Knowledge Management in
Business and Organization.- Knowledge Extraction of Consumers Attitude and
Behavior: A Case Study of Private Medical Insurance Policy in Japan.- Product
Information Retrieval on the Web: An Empirical Study.- Japanese Students
Perception of B2C.- Bank Stock Leading Indicators and Extraction of Trigger
Points.- Empowering Leadership in R&D Teams: A Closer Look at the process and
outcomes.- Distribution of roles in virtual organization of agents.-
Uncovering Hidden Characteristics of Your Business Leaders -Measuring the
Difference between the Ideal and the Real through Persona Design Method.-
Enterprise Knowledge Management under Cloud Computing Environment.- Knowledge
Management Strategy using Activity Theory for a Law Firm.- Towards New
Framework of the Change Management of Stakeholder Dilemma in it Systems
Implementation.- Section 6: Knowledge Transfer, Sharing and Creation.-
Knowledge sharing in international innovation course.- Effectiveness of
Information Systems Infrastructure and Team Learning in the Integration of
Knowledge Management and E- Learning Technologies.- DevelopingInnovative
training for business managers: I-SME project between Finland and
Vietnam.-The impact of knowledge sharing platforms in distributed
requirements engineering scenarios: A systematic review.- 48-59 Investigation
of Key Resistance Factors in Knowledge Sharing towards Information Security
Culture in Healthcare Organization.- Mainstreaming indigenous knowledge in
climate change response: traditional rainmaking in Kenya.- ICT as a means
of generating knowledge for Project Management.
