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Access Services in Libraries: New Solutions for Collection Management [Minkštas viršelis]

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This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It provides fresh thinking that re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques for increasing users’ access to library materials within constrained budgets. Access services librarians, circulation department librarians, and library managers, especially those who are considering a reorganization that will include access services, will benefit from the philosophical and theoretical articles as well as practical advice on the design, delivery, and evaluation of responsive library services. Chapters in this invaluable book fill the gap in the literature about access services including theoretical descriptions of access services, current developing trends in access services, the historical development of the access services concept, practical studies related to common access services issues, and projections of future challenges.



This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques.

Preface ix
Peter G. Watson-Boone
Foreword xiii
Access: The Key to Public Service
1(22)
W. Bede Mitchell
From Circulation to Access Services: The Shift in Academic Library Organization
23(14)
Deborah Carver
Management Challenges and Issues in Access Services Administration
37(26)
Karen S. Lange
Linda D. Tletjen
Quality Access Services: Maximizing and Managing
63(14)
Amy Chang
Information Delivery in the Evolving Electronic Library: Traditional Resources and Technological Access
77(16)
John B. Harer
Access to Library Materials in Remote Storage
93(12)
Claire Q. Bellanti
The Impact of Networked Information on Access Services
105(14)
Greg R. Notess
The Role of the Access Services Manager in Policy Formation
119(14)
Alberta S. Bailey
Lora L. Lennertz
Changing Circulation Policies at an ARL Library: The Impact of Peer Institution Survey Data on the Process
133(16)
Merri A. Hartse
Daniel R. Lee
Traditional Access to the Library via Telephone Service: A Case Study
149(18)
Tammy Nickelson Dearie
Alice J. Perez
Planning for Success: Documenting Workflow in the Circulation Department
167(10)
Brenda Cameron-Miller
A Library Shelver's Performance Evaluation as It Relates to Reshelving Accuracy
177(16)
S. Celine Sharp
Measuring and Managing Circulation Activity Using Circulation Rates
193(24)
Matthew S. Moore
Triage Assessment and Management Measures for Access Services
217(20)
Barry Brown
Access Services: The Development of a Holistic Approach to Convenience Information Services: An Editorial Essay on the Future of Access Services
237
Pat Weaver-Meyers
Virginia Steel