Preface |
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xiii | |
Acknowledgments |
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xvii | |
Introduction |
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xix | |
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1 Major Challenges Facing Marketers Today |
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1 | (6) |
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Living in the Age of the Algorithm |
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3 | (4) |
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2 Introductory Concepts for Artificial Intelligence and Machine Learning for Marketing |
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7 | (22) |
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Concept 1 Rule-based Systems |
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8 | (2) |
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Concept 2 Inference Engines |
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10 | (1) |
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11 | (1) |
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Concept 4 Hierarchical Learning |
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12 | (2) |
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14 | (2) |
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16 | (2) |
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18 | (1) |
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Concept 8 Filling Gaps in Data |
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19 | (1) |
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Concept 9 A Fast Snapshot of Machine Learning |
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19 | (3) |
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Areas of Opportunity for Machine Learning |
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22 | (7) |
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3 Predicting Using Big Data - Intuition Behind Neural Networks and Deep Learning |
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29 | (16) |
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Intuition Behind Neural Networks and Deep Learning Algorithms |
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29 | (8) |
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Let It Go: How Google Showed Us that Knowing How to Do It Is Easier Than Knowing How You Know It |
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37 | (8) |
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4 Segmenting Customers and Markets -- Intuition Behind Clustering Classification, and Language Analysis |
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45 | (32) |
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Intuition Behind Clustering and Classification Algorithms |
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45 | (9) |
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Intuition Behind Forecasting and Prediction Algorithms |
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54 | (7) |
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Intuition Behind Natural Language Processing Algorithms and Word2Vec |
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61 | (9) |
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Intuition Behind Data and Normalization Methods |
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70 | (7) |
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5 Identifying What Matters Most --- Intuition Behind Principal Components, Factors, and Optimization |
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77 | (22) |
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Principal Component Analysis and Its Applications |
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78 | (5) |
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Intuition Behind Rule-based and Fuzzy Inference Engines |
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83 | (4) |
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Intuition Behind Genetic Algorithms and Optimization |
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87 | (5) |
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Intuition Behind Programming Tools |
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92 | (7) |
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6 Core Algorithms of Artificial Intelligence and Machine Learning Relevant for Marketing |
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99 | (8) |
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100 | (2) |
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102 | (3) |
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105 | (2) |
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7 Marketing and Innovation Data Sources and Cleanup of Data |
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107 | (12) |
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108 | (4) |
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Workarounds to Get the Job Done |
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112 | (1) |
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Cleaning Up Missing or Dummy Data |
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113 | (6) |
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8 Applications for Product Innovation |
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119 | (12) |
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Inputs and Data for Product Innovation |
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120 | (2) |
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Analytical Tools for Product Innovation |
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122 | (1) |
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Step 1 Identify Metaphors -- The Language of the Non-conscious Mind |
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123 | (1) |
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Step 2 Separate Dominant, Emergent, Fading and Past Codes from Metaphors |
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124 | (1) |
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Step 3 Identify Product Contexts in the Non-conscious Mind |
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125 | (1) |
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Step 4 Algorithmically Parse Non-conscious Contexts to Extract Concepts |
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126 | (1) |
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Step 5 Generate Millions of Product Concept Ideas Based on Combinations |
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126 | (1) |
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Step 6 Validate and Prioritize Product Concepts Based on Conscious Consumer Data |
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127 | (1) |
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Step 7 Create Algorithmic Feature and Bundling Options |
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128 | (1) |
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Step 8 Category Extensions and Adjacency Expansion |
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129 | (1) |
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Step 9 Premiumize and Luxury Extension Identification |
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130 | (1) |
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3 Applications for Pricing Dynamics |
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131 | (8) |
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Key Inputs and Data for Machine-based Pricing Analysis |
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132 | (3) |
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A Control theoretic Approach to Dynamic Pricing |
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135 | (1) |
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Rule-based Heuristics Engine for Price Modifications |
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136 | (3) |
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10 Applications for Promotions and Offers |
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139 | (14) |
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141 | (2) |
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Templates of Promotion and Real Time Optimization |
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143 | (1) |
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Convert Free to Paying Upgrade, Upsell |
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144 | (1) |
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Language and Neurological Codes |
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145 | (2) |
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Promotions Driven by Loyalty Card Data |
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147 | (1) |
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Personality Extraction from Loyalty Data -- Expanded Use |
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148 | (1) |
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Charity and the Inverse Hierarchy of Needs from Loyalty Data |
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149 | (1) |
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Planogram and Store Brand, and Store-Within-a-Store Launch from Loyalty Data |
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150 | (1) |
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151 | (2) |
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11 Applications for Customer Segmentation |
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153 | (8) |
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Inputs and Data for Segmentation |
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154 | (2) |
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Analytical Tools for Segmentation |
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156 | (5) |
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12 Applications for Brand Development, Tracking, and Naming |
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161 | (16) |
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162 | (7) |
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Machine-based Brand Tracking and Correlation to Performance |
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169 | (1) |
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Machine-based Brand Leadership Assessment |
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170 | (1) |
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Machine-based Brand Celebrity Spokesperson Selection |
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171 | (1) |
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Machine-based Mergers and Acquisitions Portfolio Creation |
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172 | (1) |
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Machine-based Product Name Creation |
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173 | (4) |
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13 Applications for Creative Storytelling and Advertising |
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177 | (16) |
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Compression of Time -- The Real Budget Savings |
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178 | (5) |
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Weighing the Worth of Programmatic Buying |
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183 | (2) |
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Neuroscience Rule-based Expert Systems for Copy Testing |
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185 | (3) |
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Capitalizing on Fading Fads and Micro Trends That Appear and Then Disappear |
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188 | (1) |
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Capitalizing on Past Trends and Blasts from the Past |
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189 | (1) |
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RFP Response and B2B Blending News and Trends with Stories |
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189 | (1) |
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Sales and Relationship Management |
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190 | (1) |
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Programmatic Creative Storytelling |
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191 | (2) |
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14 The Future of AI-enabled Marketing and Planning for It |
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193 | (10) |
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What Does This Mean for Strategy? |
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194 | (1) |
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What to Do In-house and What to Outsource |
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195 | (1) |
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What Kind of Partnerships and the Shifting Landscapes |
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195 | (1) |
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What Are Implications for Hiring and Talent Retention, and HR? |
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196 | (3) |
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What Does Human Supervision Mean in the Age of the Algorithm and Machine Learning? |
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199 | (1) |
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How to Question the Algorithm and Know When to Pull the Plug |
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200 | (1) |
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Next Generation of Marketers - Who Are They, and How to Spot Them |
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201 | (1) |
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How Budgets and Planning Will Change |
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201 | (2) |
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15 Next-Generation Creative and Research Agency Models |
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203 | (22) |
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What Does an ML- and AI-enabled Market Research or Marketing Services Agency Look Like? |
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206 | (1) |
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What an ML- and AI-enabled Research Agency or Marketing Services Company Can Do That Traditional Agencies Cannot Do |
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207 | (1) |
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The New Nature of Partnership |
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208 | (1) |
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Is There a Role for a CES or Cannes-like Event for AI and ML Algorithms and Artificial Intelligence Programs? |
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209 | (1) |
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210 | (5) |
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215 | (1) |
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AI- and ML-powered Strategic Development |
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215 | (2) |
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217 | (1) |
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218 | (1) |
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Will Retail Be a Remnant? |
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219 | (1) |
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220 | (1) |
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It Begins -- and Ends -- with an "A" Word |
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221 | (4) |
About the Authors |
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225 | (4) |
Index |
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229 | |