When purchasing certain products, customers rely heavily on personal recommendations from friends and family, colleagues and peers - and sometimes even relative strangers. Yet most of today's marketing still focuses on how to use advertizing and other tools to influence each customer individually, ignoring the fact that buying these "conversation products" is a social process. The guide shows companies how to help customers influence each other through word-of-mouth, using case studies and concrete examples.
Emanuel Rosen holds an MBA from the University of San Francisco. He has worked as a senior copywriter at two of Israel's leading advertising agencies, on accounts such as Kodak and Peugeot, and won ten national awards and the Bronze Lion from the International Festival of Commercials in Cannes. Before beginning this project he was vice-president of Marketing at Niles Software, the company that launced EndNote, the software tool now used by most academics to manage their bibliographic references and which was promoted using the practices described in this book. He resides in Menlo Park, California with his wife and four children.
