Preface |
|
iv | |
Series |
|
v | |
Correlation Guide |
|
xi | |
Topic Guide |
|
xii | |
Internet References |
|
xiv | |
|
UNIT 1 Marketing in the 2000s and Beyond |
|
|
|
|
xvi | |
|
Part A Changing Perspectives |
|
|
|
1 Marketing in 2012: The End of the Middle? |
|
|
2 | (3) |
|
|
2 Hot Stuff: Make These Top Trends Part of Your Marketing Mix |
|
|
5 | (3) |
|
|
|
8 | (2) |
|
|
|
10 | (5) |
|
|
|
|
5 Six Strategies for Successful Niche Marketing |
|
|
15 | (4) |
|
|
|
|
6 The Branding Sweet Spot |
|
|
19 | (6) |
|
|
Frederick E. Webster, Jr. |
|
|
Part B The Marketing Concept |
|
|
|
7 Marketing Myopia (with Retrospective Commentary) |
|
|
25 | (11) |
|
|
8 Putting Customers First: Nine Surefire Ways to Increase Brand Loyalty |
|
|
36 | (3) |
|
|
9 Making the Most of Customer Complaints |
|
|
39 | (4) |
|
|
|
|
10 When Service Means Survival |
|
|
43 | (4) |
|
|
11 Become the Main Attraction |
|
|
47 | (3) |
|
|
Part C Services and Social Marketing |
|
|
|
12 How to Make Marketing Brilliance |
|
|
50 | (5) |
|
|
|
55 | (2) |
|
|
|
|
57 | (4) |
|
|
Part D Marketing Ethics and Social Responsibility |
|
|
|
|
61 | (4) |
|
|
|
65 | (5) |
|
|
|
UNIT 2 Research, Markets, and Consumer Behavior |
|
|
|
|
70 | (2) |
|
|
|
17 A Step-by-Step Guide to Smart Business Experiments |
|
|
72 | (6) |
|
|
|
18 Know What Your Customers Want before They Do |
|
|
78 | (5) |
|
|
|
|
Part B Markets and Demographics |
|
|
|
|
83 | (2) |
|
|
|
20 Marketing to Kids Gets More Savvy with New Technologies |
|
|
85 | (2) |
|
|
21 It's Cooler than Ever to Between |
|
|
87 | (3) |
|
|
22 Segmenting the Base of the Pyramid |
|
|
90 | (5) |
|
|
|
|
|
|
23 Can More Information Be a Bad Thing? |
|
|
95 | (4) |
|
|
24 The Tyranny of Choice: You Choose, The Economist, December 18, 2010 |
|
|
99 | (4) |
|
|
103 | (3) |
|
|
UNIT 3 Developing and Implementing Marketing Strategies |
|
|
|
|
106 | (3) |
|
26 The CMO and the Future of Marketing |
|
|
109 | (5) |
|
|
|
|
|
|
114 | (5) |
|
|
|
|
119 | (2) |
|
|
|
29 Brand Apathy Calls for New Methods: Turn Customer Preference from "No Brand" to "Some Brand" |
|
|
121 | (2) |
|
|
|
123 | (5) |
|
|
|
128 | (2) |
|
|
|
|
32 Competing against Free |
|
|
130 | (6) |
|
|
|
|
|
136 | (3) |
|
|
|
|
34 The Devolution of Marketing: Is America's Marketing Model Fighting Hard Enough to Keep Up? |
|
|
139 | (3) |
|
|
|
35 In Lean Times, Retailers Shop for Survival Strategies |
|
|
142 | (4) |
|
|
|
146 | (3) |
|
|
|
|
37 Marketing Communication in a Digital Era: Marketers Should Focus Efforts on Emerging Social, Mobile and Local Trends |
|
|
149 | (5) |
|
|
|
|
154 | (4) |
|
|
39 What's Your Social Media Strategy? |
|
|
158 | (3) |
|
|
40 Advertising's New Campaign |
|
|
161 | (3) |
|
|
|
|
|
164 | (2) |
|
|
166 | (3) |
|
|
|
|
42 KFC's Radical Approach to China: To Succeed, the Fast-Food Giant Had to Throw Out Its United States Business Model |
|
|
169 | (5) |
|
|
|
43 Retail Doesn't Cross Borders |
|
|
174 | (6) |
|
|
Glossary |
|
180 | (5) |
Test-Your-Knowledge Form |
|
185 | |