About the Authors |
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xxi | |
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xxiii | |
Introduction: An Overview of International Arbitration |
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1 | (6) |
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PART I SOCIAL SCIENCE AND PERSUASION |
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1 Persuasion in International Arbitration |
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7 | (16) |
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Understanding Arbitrators and the Arbitral Process |
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7 | (1) |
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7 | (3) |
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10 | (5) |
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Classical Persuasion: The Art of Rhetoric |
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15 | (3) |
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The Beginnings of Modern Thought |
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18 | (1) |
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The Scientific Study of Persuasion |
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18 | (2) |
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20 | (1) |
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21 | (2) |
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2 The Key to Persuasion: Arbitrator Attitudes and Beliefs |
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23 | (18) |
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23 | (4) |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (2) |
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33 | (1) |
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Attitude-Behaviour Inconsistencies |
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33 | (1) |
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34 | (1) |
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35 | (1) |
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Complex Attitude Clusters and Arbitrator Decision-making |
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36 | (3) |
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39 | (2) |
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3 Communication and Techniques of Persuasion |
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41 | (24) |
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42 | (1) |
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43 | (5) |
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48 | (2) |
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50 | (2) |
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Strategies to Enhance Credibility |
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52 | (4) |
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56 | (1) |
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The Strategic Use of Emotional Messages |
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57 | (2) |
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59 | (1) |
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60 | (1) |
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Strategy in Organizing the Content of a Communication |
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61 | (3) |
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64 | (1) |
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4 How Arbitrators See and Hear: The Importance of Perception |
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65 | (20) |
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Psychology of Sense Perception |
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65 | (2) |
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Arbitrator Perceptual Tendencies |
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67 | (4) |
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71 | (2) |
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73 | (1) |
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Internal Sets and Distractions |
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74 | (2) |
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Signal Detection and Adaptation Level in the Oral Hearing |
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76 | (2) |
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78 | (1) |
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Commanding and Maintaining Attention |
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79 | (1) |
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Making the Communication `Stick' |
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79 | (2) |
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81 | (2) |
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83 | (2) |
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5 Learning and the Attribution of Innocence or Blame |
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85 | (30) |
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Two Types of Learning: Voluntary and Involuntary |
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88 | (1) |
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Voluntary Learning: Some Reinforcement Techniques |
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89 | (2) |
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Participation in the Learning Process |
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91 | (1) |
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91 | (3) |
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94 | (2) |
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Causal Schema and Common-sense Explanation |
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96 | (2) |
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98 | (2) |
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100 | (3) |
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Persuading People Who Are Not Like Us |
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103 | (1) |
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Fundamental Attribution Error |
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104 | (1) |
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105 | (1) |
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`Compliance-with-Standards' Defence: An Application of Attribution Theory |
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105 | (2) |
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107 | (2) |
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Strategies of Enhancement and Denial |
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109 | (1) |
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110 | (5) |
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PART II THE ARBITRATION PROCESS AND PERSUASION STRATEGIES |
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6 Tribunal Formation Strategy |
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115 | (18) |
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Arbitrator Selection: The Primary Approach |
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117 | (3) |
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120 | (1) |
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Freud's Psychoanalytic Theory of Motivation |
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121 | (2) |
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Neo-psychoanalytic Approaches |
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123 | (1) |
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Motivations Found Among Arbitrators |
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124 | (1) |
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125 | (2) |
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The Tribunal as a Social Group |
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127 | (1) |
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128 | (1) |
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129 | (2) |
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131 | (2) |
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7 Encounters with the Arbitrators |
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133 | (18) |
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133 | (2) |
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First Conference with the Tribunal |
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135 | (3) |
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The Written Phase of the Arbitration |
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138 | (3) |
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The First Written Documents: The Memorials |
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141 | (4) |
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Document Production Requests |
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145 | (1) |
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146 | (3) |
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149 | (2) |
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151 | (14) |
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The Psychology of the Opening Statement |
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151 | (1) |
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152 | (1) |
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Opening Statement Strategy |
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153 | (4) |
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157 | (1) |
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What Anchors Do for Arbitrators: Overcoming Cognitive Dissonance |
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158 | (1) |
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159 | (2) |
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Structuring the Opening Statement |
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161 | (3) |
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164 | (1) |
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9 Cross-examination and Closing Arguments |
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165 | (12) |
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Which Witnesses to Call for Cross-examination |
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165 | (1) |
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Strategies for Cross-examination |
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166 | (6) |
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172 | (1) |
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173 | (1) |
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Post-hearing Submissions and Oral Closings |
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174 | (2) |
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176 | (1) |
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177 | (24) |
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The Communication Process |
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177 | (1) |
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178 | (5) |
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183 | (3) |
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186 | (6) |
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Design Rules and Common Mistakes |
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192 | (3) |
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195 | (1) |
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Interpersonal Communication |
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196 | (3) |
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199 | (2) |
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11 Behavioural Research for Arbitration |
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201 | (18) |
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201 | (1) |
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202 | (1) |
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203 | (1) |
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Use of Behavioural Research by Lawyers |
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204 | (1) |
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Research for Persuasion Strategies |
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205 | (3) |
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Areas of Inquiry for Jurors |
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208 | (1) |
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Research Methods for Arbitration |
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209 | (1) |
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210 | (4) |
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Techniques and Procedures |
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214 | (1) |
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Arbitration Research Panels |
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215 | (1) |
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Consultants and Research Experts |
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216 | (1) |
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216 | (3) |
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Contributor's Index |
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219 | (2) |
Subject Index |
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221 | |