Introduction |
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1 | (4) |
Part One Fundamentals of learning and development |
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5 | (102) |
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1 The basis of learning and development |
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7 | (21) |
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7 | (1) |
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Learning and development defined |
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7 | (2) |
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Learning and development: A brief history |
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9 | (1) |
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The elements of learning and development |
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10 | (1) |
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The components of learning and development |
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10 | (2) |
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Relationships between L&D and other people management activities |
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12 | (9) |
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21 | (1) |
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22 | (4) |
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26 | (2) |
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2 The context of learning and development |
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28 | (8) |
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28 | (1) |
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28 | (1) |
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29 | (1) |
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29 | (1) |
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What's happening to work? |
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30 | (1) |
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Impact of emerging technologies |
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31 | (1) |
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32 | (1) |
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Government support and interventions |
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33 | (2) |
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35 | (1) |
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36 | (7) |
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36 | (1) |
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Characteristics of a learning culture |
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36 | (2) |
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Impact of a learning culture |
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38 | (1) |
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Developing a learning culture |
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38 | (3) |
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41 | (2) |
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4 Organizational learning and the learning organization |
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43 | (12) |
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43 | (1) |
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43 | (5) |
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The learning organization |
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48 | (3) |
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Comparison of the organizational learning and learning organization concepts |
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51 | (2) |
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53 | (2) |
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55 | (10) |
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55 | (1) |
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The characteristics of individual learning |
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55 | (1) |
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56 | (3) |
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Self-directed learning and the L&D function |
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59 | (1) |
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Personal development planning |
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60 | (1) |
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61 | (1) |
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62 | (1) |
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Continuing professional development |
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62 | (2) |
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64 | (1) |
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6 Learning and development strategy |
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65 | (18) |
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65 | (1) |
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Strategic learning and development |
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65 | (1) |
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Learning and development strategy |
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66 | (1) |
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The nature of L&D strategy |
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67 | (4) |
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71 | (5) |
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Setting out the L&D strategy |
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76 | (1) |
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Implementing L&D strategy |
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77 | (4) |
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81 | (2) |
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7 The contribution of learning and development to organizational performance |
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83 | (15) |
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83 | (1) |
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84 | (1) |
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How L&D impacts on performance |
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85 | (2) |
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Evidence from research on the link |
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87 | (2) |
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Measuring the L&D contribution |
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89 | (6) |
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95 | (3) |
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98 | (9) |
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98 | (1) |
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The role and purpose of learning analytics |
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98 | (1) |
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How learning analytics works |
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99 | (1) |
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Levels of learning analytics |
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100 | (3) |
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103 | (1) |
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The scope of learning analytics |
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103 | (2) |
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105 | (2) |
Part Two The responsibility for learning and development |
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107 | (20) |
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9 The role of the learning and development function |
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109 | (12) |
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109 | (1) |
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The L&D function: activities and purpose |
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109 | (2) |
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Organization of the L&D function |
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111 | (1) |
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Evaluation of the function |
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112 | (1) |
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The role of the L&D professional |
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112 | (5) |
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117 | (3) |
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120 | (1) |
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10 The role of the line manager |
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121 | (6) |
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121 | (1) |
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The vital role of line managers in L&D |
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122 | (2) |
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124 | (1) |
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125 | (2) |
Part Three The process of learning |
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127 | (56) |
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11 The nature of learning |
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129 | (17) |
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129 | (1) |
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129 | (2) |
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What makes people want to learn? |
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131 | (2) |
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133 | (6) |
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Lessons from neuroscience |
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139 | (3) |
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Practical implications of learning theory |
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142 | (2) |
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144 | (2) |
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12 Approaches to learning and development |
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146 | (13) |
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146 | (1) |
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Formal and informal learning |
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147 | (2) |
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Learning in-the-flow of work |
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149 | (2) |
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151 | (1) |
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152 | (1) |
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152 | (1) |
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153 | (1) |
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153 | (1) |
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153 | (1) |
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154 | (1) |
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Learning and development through performance management |
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155 | (1) |
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Policy and practice implications |
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156 | (2) |
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158 | (1) |
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13 Learning and development techniques |
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159 | (24) |
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159 | (1) |
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159 | (4) |
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163 | (1) |
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164 | (2) |
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166 | (2) |
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168 | (1) |
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169 | (1) |
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170 | (1) |
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170 | (1) |
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171 | (1) |
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Learning event techniques |
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172 | (6) |
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178 | (1) |
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179 | (3) |
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182 | (1) |
Part Four Areas of learning |
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183 | (46) |
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185 | (9) |
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185 | (1) |
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The nature of workplace learning |
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185 | (2) |
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Approaches to workplace learning |
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187 | (3) |
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Making workplace learning effective |
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190 | (3) |
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193 | (1) |
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194 | (7) |
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194 | (1) |
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The nature of social learning |
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194 | (2) |
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196 | (1) |
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What can be done to encourage social learning |
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196 | (4) |
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200 | (1) |
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201 | (17) |
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201 | (1) |
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The nature of digital learning |
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201 | (2) |
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203 | (3) |
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206 | (4) |
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Virtual learning environment |
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210 | (1) |
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Smartphones and learning apps |
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211 | (1) |
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212 | (1) |
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Enterprise social networks |
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213 | (1) |
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213 | (1) |
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Virtual and augmented reality |
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214 | (1) |
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Artificial intelligence (AI) |
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214 | (1) |
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215 | (1) |
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216 | (2) |
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218 | (11) |
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218 | (1) |
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219 | (1) |
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Learning areas covered by training |
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220 | (1) |
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The justification for training |
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220 | (1) |
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Requirements for effective training |
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221 | (2) |
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Planning and delivering formal training |
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223 | (4) |
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227 | (2) |
Part Five Planning and delivering learning events |
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229 | (52) |
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18 Identifying learning needs |
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231 | (10) |
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231 | (1) |
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231 | (1) |
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The process of identifying learning needs |
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232 | (6) |
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238 | (1) |
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238 | (2) |
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240 | (1) |
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19 Planning learning events |
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241 | (10) |
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241 | (1) |
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242 | (1) |
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Criteria for a successful learning event |
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243 | (1) |
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243 | (1) |
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Deciding who runs the learning event |
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244 | (1) |
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Creating content for face-to-face learning events |
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244 | (1) |
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245 | (2) |
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247 | (1) |
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Selecting and briefing trainers and speakers |
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248 | (1) |
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249 | (1) |
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249 | (1) |
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250 | (1) |
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20 Managing learning events |
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251 | (6) |
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251 | (1) |
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Effective learning events |
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251 | (1) |
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252 | (1) |
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253 | (1) |
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254 | (1) |
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254 | (2) |
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256 | (1) |
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257 | (11) |
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257 | (1) |
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The nature of the learning transfer process |
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257 | (1) |
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258 | (1) |
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Factors affecting learning transfer |
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258 | (2) |
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Analysing the transfer problem |
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260 | (1) |
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What can be done about the transfer problem? |
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261 | (2) |
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A learning transfer model |
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263 | (1) |
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264 | (2) |
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266 | (2) |
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22 Evaluating learning events |
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268 | (13) |
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268 | (1) |
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The nature of the evaluation of learning events |
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268 | (1) |
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269 | (5) |
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274 | (2) |
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Conducting learning evaluations |
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276 | (2) |
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278 | (3) |
Part Six Aspects of learning and development |
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281 | (32) |
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23 Leadership and management development |
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283 | (18) |
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283 | (1) |
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The basis of leadership and management development |
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283 | (1) |
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The nature of leadership and management |
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284 | (2) |
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Leadership and management development compared |
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286 | (1) |
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286 | (4) |
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290 | (1) |
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Formal approaches to management development |
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291 | (1) |
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Semi-formal approaches to management development |
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292 | (3) |
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Informal approaches to management development |
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295 | (1) |
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The role of the organization |
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296 | (1) |
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The role of the individual |
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297 | (1) |
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The role of learning and development professionals |
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298 | (1) |
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299 | (2) |
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301 | (5) |
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301 | (1) |
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The content of sales training |
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301 | (2) |
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Methods of sales training |
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303 | (2) |
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305 | (1) |
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306 | (7) |
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306 | (1) |
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306 | (1) |
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How apprenticeships function |
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307 | (3) |
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Reform of the apprenticeship system |
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310 | (1) |
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311 | (2) |
Part Seven Conclusion |
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313 | (5) |
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26 Learning and development trends and issues |
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315 | (3) |
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315 | (1) |
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316 | (1) |
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317 | (1) |
Author index |
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318 | (3) |
Subject index |
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321 | |