BTEC Level 2 First Business: Answer Guide provides comprehensive and detailed answers to all the questions and exercises in BTEC Level 2 First Business (9780340991909). Printed in a user friendly form it is designed to be easily photocopied for distribution within your institution. The units have been organised to correspond with those in the student textbook for instant cross-referencing, and include all the questions from the student book. This will help you in delivering the course by enabling you to apply the same standards consistently across your department and save you time in researching answers yourself, as well as giving you plenty of ideas to support students.
Business purposes 1 The purpose and ownership of usiness 2
The business context in which organisations operate Business organisations
3 Setting business aims and objectives 4 The main functional areas
in business organisations Financial forecasting for business 5 Costs,
revenue and profit in a business 6 Break-even analysis 7 Cash
flow forecast People in organisations 8 Job roles and functions in
organisations 9 Documentation for specific job roles 10 Preparing
for employment and planning career development Verbal and non-verbal
communication in business contexts 11 Using non-verbal communication
skills 12 The purpose of verbal communication in business 13
Using verbal communications in business contexts Business communication
through documentation 14 Purpose of written communication in business
contexts 15 Completing and using business documents 16 The
importance of different methods of communication for different audiences
Training and employment in business 17 The rights and responsibilities
of the employer and the employee 18 Motivating employees 19 The
importance of training and review Personal selling in business 20
Understand the role of sales staff 21 Demonstrate personal selling
skills and processes Customer relations in business 22 Customer
service provided in business 23 Developing skills in customer service
24 Providing consistent and reliable customer service to create customer
satisfaction 25 Monitoring and evaluating customer service Business
online 26 Understanding online business activities 27 Issues
related to business online 28 Creating a web presence for a stated
business need 29 Understanding the impact of an online presence
Exploring business enterprise 30 Preparing for business 31
Influences upon prepation 32 Starting a business The marketing plan
33 Marketing concepts used by business 34 Planning marketing and
promotion
Editor: Julie Coombes is lead verifier for a major awarding body, and an experienced, teacher, examiner and trainer. Dave Needham is Senior Lecturer at Nottingham Trent University and a highly experienced and respected author. Rob Dransfield is Senior Lecturer at Nottingham Trent University. He has written many successful and respected textbooks including BTEC National Business. John Goymer is an experienced teacher, external verifier and writer on business. Carol Sumner is Director of the Business and Enterprise Specialism at New Mills School Business and Enterprise College and teaches Business Studies, Economics and ICT.
