Introduction |
|
1 | (3) |
|
Chapter 1 An Increasingly Pressurized Environment |
|
|
4 | (8) |
|
Chapter 2 The Paradigm: Leadership Is a Choice, Not Just a Position |
|
|
12 | (30) |
|
|
12 | (2) |
|
Culture That Stays on Track |
|
|
14 | (3) |
|
A Culture That Is Derailed With Bad Leadership |
|
|
17 | (2) |
|
The Challenge of Human Capital |
|
|
19 | (7) |
|
Being Deliberate in Building Culture |
|
|
26 | (2) |
|
The People Behind the Activities |
|
|
28 | (6) |
|
How to Effectively Change Behaviors |
|
|
34 | (2) |
|
Five Key Practices to Success |
|
|
36 | (6) |
|
Chapter 3 The Need for Leaders at Every Level |
|
|
42 | (14) |
|
A Brief History of Leadership and Management |
|
|
43 | (6) |
|
|
49 | (7) |
|
Chapter 4 The Operating System That Builds Effective Leaders at Every Level |
|
|
56 | (41) |
|
The 7 Habits in Our Operating System |
|
|
56 | (8) |
|
Given a Choice, Would People Choose to Follow You? |
|
|
64 | (1) |
|
Habit 1 Be Proactive: Take Initiative and Responsibility for Results |
|
|
65 | (4) |
|
Habit 2 Begin With the End in Mind: Gain a Clear Sense of Mission |
|
|
69 | (5) |
|
Habit 3 Put First Things First: Focus on Getting the Right Things Done |
|
|
74 | (3) |
|
Habit 4 Think Win-Win: Provide Mutual Benefit by Respectfully Seeking to Benefit Others as Well as Yourself |
|
|
77 | (1) |
|
Habit 5 Seek First to Understand, Then to Be Understood: Empathize in Order to Understand People and Their Perspectives |
|
|
78 | (3) |
|
Habit 6 Synergize: Leverage the Gifts and Resources of Other People |
|
|
81 | (3) |
|
Habit 7 Sharpen the Saw: Keep Getting Better and More Capable; Never Stand Still |
|
|
84 | (2) |
|
Putting It All Together: Installing the 7 Habits as Your Personal Operating System |
|
|
86 | (3) |
|
The 7 Habits Operating System: Instructions for Downloading |
|
|
89 | (8) |
|
Chapter 5 Practice 1: Lead With Purpose |
|
|
97 | (20) |
|
Find the Voice of the Organization |
|
|
99 | (4) |
|
Designing an Engaging Mission |
|
|
103 | (6) |
|
Get Aligned to the Mission |
|
|
109 | (6) |
|
Leading With Purpose: Instructions for Downloading |
|
|
115 | (2) |
|
Chapter 6 Practice 2: Execute With Excellence |
|
|
117 | (35) |
|
The 4 Disciplines of Execution |
|
|
124 | (1) |
|
Discipline 1: Focus on the Wildly Important |
|
|
125 | (6) |
|
Discipline 2: Act on the Lead Measures |
|
|
131 | (1) |
|
Determining Lead Measures |
|
|
132 | (2) |
|
Discipline 3: Keep a Compelling Scoreboard |
|
|
134 | (7) |
|
|
141 | (2) |
|
Discipline 4: Create a Cadence of Accountability |
|
|
143 | (4) |
|
The 4 Disciplines and Team Engagement |
|
|
147 | (1) |
|
The 4 Disciplines Takes Flight With the U.S. Navy |
|
|
148 | (4) |
|
Chapter 7 Practice 3: Unleash Productivity |
|
|
152 | (38) |
|
Unleashing the Power of People |
|
|
159 | (5) |
|
Twenty-First-Century Productivity Barriers |
|
|
164 | (1) |
|
|
164 | (2) |
|
|
166 | (1) |
|
|
167 | (10) |
|
|
177 | (4) |
|
Unleashing Productivity: Instructions for Downloading |
|
|
181 | (9) |
|
Chapter 8 Practice 4: Inspire Trust |
|
|
190 | (21) |
|
Trust---A Performance Multiplier |
|
|
194 | (6) |
|
How to Build It: The 5 Waves of Trust |
|
|
200 | (1) |
|
Trust Starts With Who You Are |
|
|
201 | (4) |
|
Trust Is Strengthened by How You Act |
|
|
205 | (1) |
|
Building Trust at Frito-Lay |
|
|
206 | (3) |
|
Building Trust: Instructions for Downloading |
|
|
209 | (2) |
|
Chapter 9 Practice 5: Create Intense Loyalty |
|
|
211 | (18) |
|
"Satisfaction"---The Old Paradigm |
|
|
215 | (1) |
|
"Intense Loyalty"---The New Paradigm |
|
|
216 | (2) |
|
|
218 | (1) |
|
Powerful Lead Measures: Fascinated People |
|
|
219 | (3) |
|
A Loss of Productivity: Passionless People |
|
|
222 | (1) |
|
Employee Loyalty Leads to Customer Loyalty |
|
|
222 | (2) |
|
|
224 | (2) |
|
|
226 | (1) |
|
Creating Intense Loyalty: Instructions for Downloading |
|
|
226 | (3) |
Conclusion: The Job For You to Do Now Starts Today |
|
229 | (7) |
About the Authors |
|
236 | (2) |
Acknowledgments |
|
238 | |