|
Chapter 1 Ethics and Ethical Decision-Making |
|
|
1 | (16) |
|
1.1 A Personal Ethical Problem: "The Not-So-Great Gatsby" |
|
|
1 | (2) |
|
1.2 Ethics, Judgments, Principles, and Values |
|
|
3 | (1) |
|
1.3 An Ethical Point of View |
|
|
4 | (1) |
|
|
|
4 | (1) |
|
1.5 Ethical Justification |
|
|
5 | (1) |
|
1.6 Ethical Values: Justifiable Exceptions |
|
|
6 | (2) |
|
1.7 Why Should I Act Ethically? |
|
|
8 | (1) |
|
1.8 The Context of Ethical Decision-Making in Business: Elements of a Capitalist System |
|
|
9 | (6) |
|
|
|
15 | (1) |
|
|
|
15 | (2) |
|
Chapter 2 Ethical Principles |
|
|
17 | (21) |
|
2.1 The Importance of Ethical Principles |
|
|
17 | (1) |
|
2.2 Some Ethical Principles |
|
|
18 | (6) |
|
|
|
24 | (1) |
|
2.4 Some Important Ethical Rights |
|
|
25 | (4) |
|
2.5 Codes of Ethics and Professionalism |
|
|
29 | (2) |
|
|
|
31 | (2) |
|
|
|
33 | (1) |
|
2.8 Network of Ethical Value |
|
|
34 | (4) |
| Key Terms |
|
35 | (1) |
| Exercises |
|
36 | (13) |
|
Chapter 3 The Resolvedd Strategy of Making Ethical Decisions |
|
|
38 | (13) |
|
3.1 An Overview of the RESOLVEDD Strategy |
|
|
39 | (3) |
|
3.2 Applying the RESOLVEDD Strategy: A RESOLVEDD Analysis of the Case of "The Not-So-Great Gatsby" |
|
|
42 | (4) |
|
|
|
46 | (1) |
|
|
|
47 | (1) |
|
|
|
47 | (4) |
| Exercises |
|
49 | (17) |
|
Chapter 4 The Resolvedd Strategy in Depth |
|
|
51 | (17) |
|
4.1 When Is an Ethical Principle Upheld by a Given Solution? |
|
|
51 | (2) |
|
4.2 A Solution Can Uphold and Violate the Same Ethical Principle |
|
|
53 | (1) |
|
4.3 Whom Should I Consider When Doing the O and L Stages? |
|
|
54 | (2) |
|
4.4 Understanding Evaluation |
|
|
56 | (1) |
|
4.5 Avoiding Moral Arithmetic: Ethics Is Qualitative |
|
|
57 | (1) |
|
4.6 Moral and Other Ideals are Rarely Helpful |
|
|
58 | (2) |
|
4.7 Conscience and Intuitions |
|
|
60 | (1) |
|
4.8 Defending Your Decision Against Remaining Objections |
|
|
60 | (1) |
|
4.9 Evaluation Is Essential, with an Exercise |
|
|
61 | (3) |
|
4.10 Tips and Reminders for Writing a Case Analysis |
|
|
64 | (2) |
|
|
|
66 | (2) |
| Exercises |
|
66 | (11) |
|
Chapter 5 Two Analyses of Personal Ethical Problems |
|
|
68 | (11) |
|
5.1 Must a Reporter Be a Ghoul? |
|
|
68 | (2) |
|
5.2 Analysis of "Must a Reporter Be a Ghoul?" |
|
|
70 | (3) |
|
|
|
73 | (2) |
|
5.4 An Analysis of a "Sin of Omission" |
|
|
75 | (4) |
| Exercises |
|
77 | (2) |
|
Chapter 6 Personal Ethical Problems For Analysis |
|
|
79 | (1) |
|
6.1 Not Fired? No Benefits for You |
|
|
79 | (1) |
|
|
|
80 | (1) |
|
6.3 Reporting a Professional Irregularity |
|
|
81 | (2) |
|
6.4 Too Late to Transfer? |
|
|
83 | (2) |
|
6.5 Report Welfare Cheaters? |
|
|
85 | (1) |
|
6.6 Buying a Car for Less? |
|
|
86 | (1) |
|
|
|
87 | (2) |
|
6.8 Promote an Evil Employee? |
|
|
89 | (1) |
|
|
|
90 | (2) |
|
|
|
92 | (1) |
|
|
|
93 | (2) |
|
6.12 To Reward or Retire? |
|
|
95 | (2) |
|
|
|
97 | (2) |
|
6.14 Loyalty to the Company or the Claimants? |
|
|
99 | (2) |
|
|
|
101 | (1) |
|
6.16 Mega Bucks from Micromax |
|
|
102 | (1) |
|
6.17 Affirmative Action and Promotion Policies |
|
|
103 | (2) |
|
6.18 A Damaging Ad or an Effective Message? |
|
|
105 | (2) |
|
6.19 Is This Doctor Sick? |
|
|
107 | (2) |
|
|
|
109 | (3) |
|
|
|
112 | (3) |
|
6.22 Your Boss's Personal Expectations |
|
|
115 | (1) |
|
6.23 Profit and Pornography |
|
|
116 | (3) |
|
6.24 Employment at Will, Yes. But Is It Fair? |
|
|
119 | (2) |
|
|
|
121 | (2) |
|
6.26 Language Police in the Workplace? |
|
|
123 | (3) |
|
|
|
126 | (1) |
|
6.28 Blow the Whistle or Breathe Insulation? |
|
|
127 | (2) |
|
|
|
129 | (1) |
|
6.30 Piece Work or Peace? |
|
|
130 | (2) |
|
6.31 Personal Beliefs, Public Policy |
|
|
132 | (2) |
|
6.32 Vigilant or Vigilante? |
|
|
134 | (2) |
|
6.33 Coffee, Tea, or the Sale? |
|
|
136 | (2) |
|
|
|
138 | (3) |
|
6.35 You Tube, No Tube, or Me, Too? |
|
|
141 | (1) |
|
|
|
142 | (2) |
|
6.37 Drug Tests as Preventive Maintenance |
|
|
144 | (2) |
|
6.38 Buying Stock and Selling One's Soul |
|
|
146 | (3) |
|
|
|
149 | (2) |
|
6.40 Too Personal to Ask? |
|
|
151 | (2) |
|
6.41 Promote the Business or the Environment? |
|
|
153 | (2) |
|
|
|
155 | (1) |
|
6.43 Anti-nepotism Policies Abroad |
|
|
156 | (2) |
|
|
|
158 | (2) |
|
6.45 Friends, Family, or Profit? |
|
|
160 | |
|
|
|
|
Advertising, Marketing: 18, 21, 39, 44 |
|
|
|
|
|
|
Citizenship: 5, 6, 8, 13, 23, 24, 39, 44 |
|
|
|
Competition: 9, 23, 41, 44 |
|
|
|
Computer Use: 8, 9, 10, 21, 35 |
|
|
|
Corporate Responsibility: 1, 4, 5, 14, 17, 18, 19, 21, 23, 24, 35, 36, 41, 42 |
|
|
|
Discrimination: 12, 15, 17, 18, 21, 24, 26, 32, 33, 34, 42 |
|
|
|
Diversity, Relations with Other Cultures: 14, 18, 19, 24, 26, 32, 33, 43 |
|
|
|
Employee Rights: 1, 7, 8, 11, 12, 15, 19, 22, 24, 26, 27, 30, 31, 33, 34, 35, 37, 38, 40, 42, 43 |
|
|
|
Employer-Employee Relations: 7, 8, 12, 13, 15, 20, 22, 25, 26, 28, 29, 30, 31, 34, 40, 43 |
|
|
|
Environment and Pollution: 28, 41 |
|
|
|
|
|
|
Firing, Termination, or Downsizing: 1, 7, 8, 11, 12, 13, 15, 17, 24, 30 |
|
|
|
Government Regulation: 3, 4, 5, 19, 28, 29, 36, 38, 41 |
|
|
|
|
|
|
|
|
|
Information Access: 9, 10, 21, 34, 35, 37, 38, 40 |
|
|
|
Insider Information: 9, 10, 38 |
|
|
|
|
|
|
Laws: 1, 5, 13, 15, 17, 19, 20, 23, 25, 28, 31, 32, 36, 37, 38, 40, 41, 42 |
|
|
|
Obligations to Employees: 1, 7, 8, 9, 12, 17, 24, 26, 28, 30, 31, 34, 35, 42 |
|
|
|
Obligations to Employers: 2, 5, 7, 10, 13, 21, 25, 27, 28, 29, 31, 32, 40, 43 |
|
|
|
Policies of Companies: 4, 7, 12, 13, 17, 23, 24, 28, 31, 35, 37, 39, 40, 43, 44, 45 |
|
|
|
|
|
|
Privacy: 7, 9, 10, 19, 21, 27, 31, 34, 35, 37 |
|
|
|
Problems with Co-Workers: 8, 10, 11, 13, 20, 22, 25, 26, 27, 30, 31, 32, 34, 35, 43 |
|
|
|
|
|
|
Professional Ethics: 3, 4, 14, 15, 19, 21, 22, 36, 40 |
|
|
|
Promotion and Advancement: 8, 22 |
|
|
|
Relations with Customers and Clients: 4, 5, 6, 8, 14, 16, 25, 29, 33, 36, 39, 43, 45 |
|
|
|
Sales: 6, 16, 23, 25, 33, 43, 44, 45 |
|
|
|
|
|
|
|
|
|
|
|
|
Whistle-Blowing: 4, 10, 11, 13, 27, 32, 36 |
|
|
|
Working Conditions: 17, 22, 26, 27, 28, 35, 36, 37 |
|
|
|
PART 1 AN OVERVIEW OF BUSINESS ETHICS |
|
|
1 | (54) |
|
Chapter 1 The Importance of Business Ethics |
|
|
1 | (26) |
|
|
|
1 | (1) |
|
|
|
1 | (1) |
|
|
|
2 | (2) |
|
|
|
4 | (1) |
|
Why Study Business Ethics? |
|
|
5 | (4) |
|
A Crisis in Business Ethics |
|
|
5 | (2) |
|
|
|
7 | (1) |
|
The Reasons for Studying Business Ethics |
|
|
8 | (1) |
|
The Development of Business Ethics |
|
|
9 | (6) |
|
Before I960: Ethics in Business |
|
|
10 | (1) |
|
The 1960s: The Rise of Social Issues in Business |
|
|
10 | (1) |
|
The 1970s: Business Ethics as an Emerging Field |
|
|
11 | (1) |
|
The 1980s: Business Ethics Reaches Maturity |
|
|
11 | (1) |
|
The 1990s: Institutionalization of Business Ethics |
|
|
12 | (1) |
|
The Twenty-First Century of Business Ethics |
|
|
13 | (2) |
|
Developing Organizational and Global Ethical Cultures |
|
|
15 | (1) |
|
The Benefits of Business Ethics |
|
|
16 | (4) |
|
Ethics Contributes to Employee Commitment |
|
|
16 | (1) |
|
Ethics Contributes to Investor Loyalty |
|
|
17 | (1) |
|
Ethics Contributes to Customer Satisfaction |
|
|
18 | (1) |
|
Ethics Contributes to Profits |
|
|
19 | (1) |
|
Our Framework for Studying Business Ethics |
|
|
20 | (2) |
|
|
|
22 | (2) |
|
Important Terms for Review |
|
|
24 | (1) |
|
Resolving Ethical Business Challenges |
|
|
25 | (1) |
|
|
|
26 | (1) |
|
Chapter 2 Stakeholder Relationships, Social Responsibility, and Corporate Governance |
|
|
27 | (28) |
|
|
|
27 | (1) |
|
|
|
27 | (1) |
|
|
|
28 | (1) |
|
Stakeholders Define Ethical Issues in Business |
|
|
29 | (6) |
|
|
|
31 | (1) |
|
A Stakeholder Orientation |
|
|
32 | (3) |
|
Social Responsibility and Business Ethics |
|
|
35 | (2) |
|
Issues in Social Responsibility |
|
|
37 | (2) |
|
Social Responsibility and the Importance of a Stakeholder Orientation |
|
|
39 | (1) |
|
Corporate Governance Provides Formalized Responsibility to Stakeholders |
|
|
40 | (7) |
|
Views of Corporate Governance |
|
|
43 | (1) |
|
The Role of Boards of Directors |
|
|
44 | (1) |
|
Greater Demands for Accountability and Transparency |
|
|
45 | (1) |
|
|
|
46 | (1) |
|
Implementing a Stakeholder Perspective |
|
|
47 | (2) |
|
Step 1 Assessing the Corporate Culture |
|
|
47 | (1) |
|
Step 2 Identifying Stakeholder Groups |
|
|
47 | (1) |
|
Step 3 Identifying Stakeholder Issues |
|
|
48 | (1) |
|
Step 4 Assessing Organizational Commitment to Stakeholders and Social Responsibility |
|
|
48 | (1) |
|
Step 5 Identifying Resources and Determining Urgency |
|
|
49 | (1) |
|
Step 6 Gaining Stakeholder Feedback |
|
|
49 | (1) |
|
Contributions of a Stakeholder Perspective |
|
|
49 | (1) |
|
|
|
50 | (2) |
|
Important Terms For Review |
|
|
52 | (1) |
|
Resolving Ethical Business Challenges |
|
|
53 | (1) |
|
|
|
54 | (1) |
|
PART 2 ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS |
|
|
55 | (58) |
|
Chapter 3 Emerging Business Ethics Issues |
|
|
55 | (29) |
|
|
|
55 | (1) |
|
|
|
55 | (1) |
|
|
|
56 | (1) |
|
Recognizing an Ethical Issue (Ethical Awareness) |
|
|
57 | (1) |
|
Foundational Values for Identifying Ethical Issues |
|
|
58 | (3) |
|
|
|
59 | (1) |
|
|
|
59 | (1) |
|
|
|
60 | (1) |
|
Ethical Issues And Dilemmas In Business |
|
|
61 | (18) |
|
Misuse of Company Time and Resources |
|
|
61 | (1) |
|
Abusive or Intimidating Behavior |
|
|
62 | (2) |
|
|
|
64 | (1) |
|
|
|
65 | (1) |
|
|
|
65 | (1) |
|
|
|
66 | (1) |
|
|
|
67 | (2) |
|
|
|
69 | (2) |
|
|
|
71 | (3) |
|
|
|
74 | (1) |
|
|
|
75 | (1) |
|
|
|
76 | (1) |
|
Intellectual Property Rights |
|
|
77 | (1) |
|
|
|
77 | (2) |
|
The Challenge of Determining an Ethical Issue in Business |
|
|
79 | (1) |
|
|
|
79 | (1) |
|
Important Terms for Review |
|
|
80 | (2) |
|
Resolving Ethical Business Challenges |
|
|
82 | (1) |
|
|
|
83 | (1) |
|
Chapter 4 The Institutionalization of Business Ethics |
|
|
84 | (29) |
|
|
|
84 | (1) |
|
|
|
84 | (1) |
|
|
|
85 | (1) |
|
Managing Ethical Risk Through Mandated and Voluntary Programs |
|
|
86 | (2) |
|
Mandated Requirements for Legal Compliance |
|
|
88 | (8) |
|
Laws Regulating Competition |
|
|
89 | (2) |
|
Laws Protecting Consumers |
|
|
91 | (4) |
|
Laws Promoting Equity and Safety |
|
|
95 | (1) |
|
The Sarbanes--Oxley (SOX) Act |
|
|
96 | (3) |
|
Public Company Accounting Oversight Board |
|
|
97 | (1) |
|
Auditor and Analyst Independence |
|
|
98 | (1) |
|
Whistle-Blower Protection |
|
|
98 | (1) |
|
|
|
98 | (1) |
|
Dodd--Frank Wall Street Reform and Consumer Protection Act |
|
|
99 | (1) |
|
Financial Agencies Created by the Dodd--Frank Act |
|
|
99 | (1) |
|
Consumer Financial Protection Bureau |
|
|
99 | (1) |
|
"Whistle-Blower Bounty Program |
|
|
100 | (1) |
|
Laws that Encourage Ethical Conduct |
|
|
100 | (1) |
|
Federal Sentencing Guidelines for Organizations |
|
|
100 | (4) |
|
|
|
104 | (3) |
|
Voluntary Responsibilities |
|
|
105 | (1) |
|
|
|
105 | (1) |
|
|
|
106 | (1) |
|
|
|
106 | (1) |
|
The Importance of Institutionalization in Business Ethics |
|
|
107 | (1) |
|
|
|
108 | (2) |
|
Important Terms for Review |
|
|
110 | (1) |
|
Resolving Ethical Business Challenges |
|
|
111 | (1) |
|
|
|
112 | (1) |
|
PART 3 THE DECISION MAKING PROCESS |
|
|
113 | (79) |
|
Chapter 5 Ethical Decision Making |
|
|
113 | (23) |
|
|
|
113 | (1) |
|
|
|
113 | (1) |
|
|
|
114 | (1) |
|
A Framework for Ethical Decision Making in Business |
|
|
115 | (10) |
|
|
|
115 | (2) |
|
|
|
117 | (2) |
|
|
|
119 | (2) |
|
|
|
121 | (3) |
|
Business Ethics Intentions, Behavior, and Evaluations |
|
|
124 | (1) |
|
Using the Ethical Decision Making Model to Improve Ethical Decisions |
|
|
125 | (1) |
|
Normative Considerations in Ethical Decision Making |
|
|
126 | (5) |
|
Institutions as the Foundation for Normative Values |
|
|
127 | (2) |
|
Implementing Principles and Core Values in Ethical Business Decision Making |
|
|
129 | (2) |
|
Understanding Ethical Decision Making |
|
|
131 | (1) |
|
|
|
132 | (1) |
|
Important Terms for Review |
|
|
133 | (1) |
|
Resolving Ethical Business Challenges |
|
|
134 | (1) |
|
|
|
135 | (1) |
|
Chapter 6 Individual Factors: Moral Philosophies and Values |
|
|
136 | (27) |
|
|
|
136 | (1) |
|
|
|
136 | (1) |
|
|
|
137 | (1) |
|
|
|
138 | (2) |
|
|
|
140 | (10) |
|
Instrumental and Intrinsic Goodness |
|
|
140 | (2) |
|
|
|
142 | (2) |
|
|
|
144 | (2) |
|
|
|
146 | (1) |
|
|
|
147 | (2) |
|
|
|
149 | (1) |
|
Applying Moral Philosophy to Ethical Decision Making |
|
|
150 | (2) |
|
Cognitive Moral Development and Limitations |
|
|
152 | (2) |
|
|
|
154 | (3) |
|
Individual Factors in Business Ethics |
|
|
157 | (1) |
|
|
|
158 | (2) |
|
Important Terms for Review |
|
|
160 | (1) |
|
Resolving Ethical Business Challenges |
|
|
161 | (1) |
|
|
|
162 | (1) |
|
Chapter 7 Organizational Factors: The Role of Ethical Culture and Relationships |
|
|
163 | (29) |
|
|
|
163 | (1) |
|
|
|
163 | (1) |
|
|
|
164 | (1) |
|
Defining Corporate Culture |
|
|
165 | (2) |
|
The Role of Corporate Culture in Ethical Decision Making |
|
|
167 | (9) |
|
Ethical Frameworks and Evaluations of Corporate Culture |
|
|
169 | (1) |
|
Ethics as a Component of Corporate Culture |
|
|
170 | (2) |
|
Compliance Versus Values-Based Ethical Cultures |
|
|
172 | (1) |
|
|
|
173 | (1) |
|
|
|
173 | (3) |
|
Leaders Influence Corporate Culture |
|
|
176 | (6) |
|
Power Shapes Corporate Culture |
|
|
177 | (2) |
|
Motivating Ethical Behavior |
|
|
179 | (1) |
|
|
|
180 | (2) |
|
Group Dimensions of Corporate Structure and Culture |
|
|
182 | (3) |
|
|
|
182 | (2) |
|
|
|
184 | (1) |
|
Variation in Employee Conduct |
|
|
185 | (2) |
|
Can People Control their Actions within a Corporate Culture? |
|
|
187 | (1) |
|
|
|
188 | (1) |
|
Important Terms for Review |
|
|
189 | (1) |
|
Resolving Ethical Business Challenges |
|
|
190 | (1) |
|
|
|
191 | (1) |
|
PART 4 IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY |
|
|
192 | (150) |
|
Chapter 8 Developing an Effective Ethics Program |
|
|
192 | (22) |
|
|
|
192 | (1) |
|
|
|
192 | (1) |
|
|
|
193 | (1) |
|
The Responsibility of the Corporation to Stakeholders |
|
|
194 | (1) |
|
The Need for Organizational Ethics Programs |
|
|
195 | (3) |
|
An Effective Ethics Program |
|
|
198 | (3) |
|
An Ethics Program can Help Avoid Legal Problems |
|
|
198 | (3) |
|
Values Versus Compliance Programs |
|
|
201 | (1) |
|
|
|
201 | (3) |
|
|
|
204 | (1) |
|
Ethics Training and Communication |
|
|
205 | (2) |
|
Systems to Monitor and Enforce Ethical Standards |
|
|
207 | (3) |
|
Continuous Improvement of an Ethics Program |
|
|
209 | (1) |
|
Common Mistakes in Designing and Implementing an Ethics Program |
|
|
209 | (1) |
|
|
|
210 | (1) |
|
Important Terms for Review |
|
|
211 | (1) |
|
Resolving Ethical Business Challenges |
|
|
212 | (1) |
|
|
|
213 | (1) |
|
Chapter 9 Managing and Controlling Ethics Programs |
|
|
214 | (30) |
|
|
|
214 | (1) |
|
|
|
214 | (1) |
|
|
|
215 | (1) |
|
Implementing an Ethics Program |
|
|
216 | (2) |
|
|
|
218 | (1) |
|
Benefits of Ethics Auditing |
|
|
219 | (8) |
|
Ethical Crisis Management and Recovery |
|
|
222 | (1) |
|
Measuring Nonfinancial Ethical Performance |
|
|
223 | (3) |
|
Risks and Requirements in Ethics Auditing |
|
|
226 | (1) |
|
|
|
227 | (10) |
|
Secure Commitment of Top Managers and Board of Directors |
|
|
229 | (1) |
|
Establish a Committee to Oversee the Ethics Audit |
|
|
229 | (1) |
|
Define the Scope of the Audit Process |
|
|
230 | (1) |
|
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities |
|
|
231 | (1) |
|
Collect and Analyze Relevant Information |
|
|
232 | (3) |
|
|
|
235 | (1) |
|
|
|
236 | (1) |
|
The Strategic Importance of Ethics Auditing |
|
|
237 | (3) |
|
|
|
240 | (1) |
|
Important Terms for Review |
|
|
241 | (1) |
|
Resolving Ethical Business Challenges |
|
|
242 | (1) |
|
|
|
243 | (1) |
|
Chapter 10 Globalization of Ethical Decision Making |
|
|
244 | (34) |
|
|
|
244 | (1) |
|
|
|
244 | (1) |
|
|
|
245 | (1) |
|
Global Culture, Values, and Practices |
|
|
246 | (3) |
|
Economic Foundations of Business Ethics |
|
|
249 | (6) |
|
|
|
251 | (4) |
|
Multinational Corporations |
|
|
255 | (2) |
|
Global Cooperation to Support Responsible Business |
|
|
257 | (3) |
|
International Monetary Fund |
|
|
257 | (1) |
|
United Nations Global Compact |
|
|
258 | (1) |
|
|
|
259 | (1) |
|
|
|
260 | (12) |
|
|
|
260 | (1) |
|
|
|
261 | (2) |
|
|
|
263 | (2) |
|
Internet Security And Privacy |
|
|
265 | (1) |
|
|
|
266 | (1) |
|
|
|
267 | (1) |
|
|
|
268 | (1) |
|
|
|
269 | (1) |
|
|
|
270 | (2) |
|
The Importance of Ethical Decision Making in Global Business |
|
|
272 | (2) |
|
|
|
274 | (1) |
|
Important Terms for Review |
|
|
275 | (1) |
|
Resolving Ethical Business Challenges |
|
|
276 | (1) |
|
|
|
277 | (1) |
|
Chapter 11 Ethical Leadership |
|
|
278 | (31) |
|
|
|
278 | (1) |
|
|
|
278 | (1) |
|
|
|
279 | (1) |
|
Defining Ethical Leadership |
|
|
280 | (3) |
|
Requirements for Ethical Leadership |
|
|
283 | (2) |
|
Benefits of Ethical Leadership |
|
|
285 | (2) |
|
Ethical Leadership and Organizational Culture |
|
|
287 | (2) |
|
Managing Ethical Business Conflicts |
|
|
289 | (3) |
|
Conflict Management Styles |
|
|
289 | (3) |
|
Ethical Leaders Empower Employees |
|
|
292 | (1) |
|
Ethical Leadership Communication |
|
|
293 | (4) |
|
Ethical Leadership Communication Skills |
|
|
294 | (3) |
|
Leader-Follower Relationships |
|
|
297 | (2) |
|
Ethics Programs and Communication |
|
|
297 | (1) |
|
Power Differences and Workplace Politics |
|
|
298 | (1) |
|
|
|
299 | (1) |
|
Leadership Styles and Ethical Decisions |
|
|
299 | (3) |
|
|
|
302 | (3) |
|
|
|
305 | (1) |
|
Important Terms for Review |
|
|
306 | (1) |
|
Resolving Ethical Business Challenges |
|
|
307 | (1) |
|
|
|
308 | (1) |
|
Chapter 12 Sustainability: Ethical and Social Responsibility Dimensions |
|
|
309 | (33) |
|
|
|
309 | (1) |
|
|
|
309 | (1) |
|
|
|
310 | (1) |
|
|
|
311 | (1) |
|
How Sustainability Relates to Ethical Decision Making and Social Responsibility |
|
|
312 | (2) |
|
Global Environmental Issues |
|
|
314 | (8) |
|
|
|
314 | (3) |
|
|
|
317 | (2) |
|
|
|
319 | (3) |
|
Environmental Legislation |
|
|
322 | (6) |
|
Environmental Protection Agency (EPA) |
|
|
323 | (1) |
|
Environmental Regulations |
|
|
324 | (4) |
|
Alternative Energy Sources |
|
|
328 | (2) |
|
|
|
328 | (1) |
|
|
|
329 | (1) |
|
|
|
329 | (1) |
|
|
|
329 | (1) |
|
|
|
330 | (1) |
|
|
|
330 | (1) |
|
Business Response to Sustainability Issues |
|
|
330 | (4) |
|
|
|
332 | (1) |
|
|
|
333 | (1) |
|
Strategic Implementation of Environmental Responsibility |
|
|
334 | (4) |
|
|
|
334 | (1) |
|
|
|
335 | (1) |
|
|
|
336 | (1) |
|
The Strategic Environmental Audit |
|
|
337 | (1) |
|
|
|
338 | (1) |
|
Important Terms for Review |
|
|
339 | (1) |
|
Resolving Ethical Business Challenges |
|
|
340 | (1) |
|
|
|
341 | (1) |
|
|
|
342 | (2) |
|
Case 1 The Volkswagen Scandal: An Admission to Emission Fraud |
|
|
344 | (5) |
|
Case 2 Uber Hits a Bump in the Road |
|
|
349 | (12) |
|
Case 3 Wells Fargo: The Stage Coach Went Out of Control |
|
|
361 | (7) |
|
Case 4 POM Wonderful: Crazy Healthy! |
|
|
368 | (6) |
|
Case 5 Monsanto: A Growing Controversy |
|
|
374 | (13) |
|
Case 6 Starbucks Venti Social Responsibility and Brand Strategy |
|
|
387 | (11) |
|
Case 7 Walmart Juggles Risks and Rewards |
|
|
398 | (18) |
|
Case 8 New Belgium Brewing: Crafting a Fresh Social Responsibility and Sustainability Initiative |
|
|
416 | (10) |
|
Case 9 The NCAA Has Many Balls in the Air |
|
|
426 | (13) |
|
Case 10 Google: The Drive to Balance Privacy with Profit |
|
|
439 | (21) |
|
Case 11 Zappos: Taking Steps toward Maximizing Stakeholder Satisfaction |
|
|
460 | (13) |
|
Case 12 Lululemon: Turning Lemons into Lemonade |
|
|
473 | (9) |
|
Case 13 Insider Trading at the Galleon Group |
|
|
482 | (9) |
|
Case 14 Whole Foods: 365 Degrees of Commitment to Stakeholders |
|
|
491 | (15) |
|
Case 15 Apple Maintains Strong Ethical Roots |
|
|
506 | (15) |
|
Case 16 PepsiCo: Poised to Deal with the "Next Generation" |
|
|
521 | (15) |
|
Case 17 Fraud in Dixon, Illinois: All the Queen's Horses Could Not Save Her |
|
|
536 | (6) |
|
|
|
542 | (20) |
|
Case 19 CVS: "Fired Up" about Social Responsibility |
|
|
562 | (12) |
|
Case 20 Enron: Not Accounting for the Future |
|
|
574 | |
| Endnotes |
|
1 | (1) |
| Index |
|
1 | |
