Social Media for Strategic Communication: Creative Strategies and Research-Based Applications |
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xv | |
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xxi | |
Part I Foundation For Creating A Strategic Mindset |
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1 | (158) |
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Chapter 1 Introduction to Social Media: An Art and Science |
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3 | (30) |
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3 | (1) |
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3 | (4) |
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5 | (2) |
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How Do We Define Social Media? |
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7 | (5) |
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How Has Social Media Evolved? |
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12 | (6) |
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The Current State of Social Media |
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13 | (5) |
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18 | (1) |
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Using Social Media Strategically |
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18 | (5) |
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Which Social Media Platforms Should I Use? |
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19 | (4) |
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23 | (1) |
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Bridging the Science and Art of Social Media |
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23 | (6) |
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What Can Science Tell Us About Social Media? |
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23 | (1) |
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How Is Social Media Like an Art? |
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24 | (4) |
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How Can We Bridge Science and Art Effectively? |
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28 | (1) |
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29 | (1) |
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29 | (1) |
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29 | (1) |
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30 | (3) |
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Chapter 2 Ethical and Legal Fundamentals in Social Media |
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33 | (24) |
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33 | (1) |
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33 | (4) |
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35 | (2) |
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37 | (6) |
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Additional Ethical and Legal Consequences and Challenges |
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39 | (4) |
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43 | (8) |
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Employees and Personal Branding Mishaps |
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45 | (6) |
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Ethical and Legal Best Practices in Social Media |
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51 | (2) |
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53 | (1) |
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53 | (1) |
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54 | (1) |
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54 | (3) |
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Chapter 3 Personal and Professional Branding for Social Media |
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57 | (26) |
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57 | (1) |
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57 | (3) |
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58 | (2) |
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What Is a Personal Brand? |
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60 | (7) |
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What Are the Components of a Personal Brand? |
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65 | (1) |
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66 | (1) |
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Benefits and Challenges for Personal Brands |
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67 | (1) |
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How to Establish a Personal Brand |
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68 | (12) |
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Skills Needed to Showcase Personal Brand Effectively |
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73 | (7) |
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80 | (1) |
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80 | (1) |
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80 | (1) |
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81 | (2) |
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Chapter 4 Diversity, Equity, and Inclusion in Social Media |
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83 | (22) |
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83 | (1) |
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83 | (2) |
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84 | (1) |
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Current Standing Regarding Diversity, Equity, and Inclusion |
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85 | (2) |
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What Is Diversity, Equity, and Inclusion? |
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87 | (1) |
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What Diversity, Equity, and Inclusion Bring to Social Media |
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88 | (12) |
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Creating a Diversity, Equity, and Inclusion Program |
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89 | (5) |
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Challenges in Diversity, Equity, and Inclusion in Social Media |
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94 | (1) |
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Examples of Diversity, Equity, and Inclusion Efforts of Brands |
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95 | (5) |
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Best Practices in Diversity, Equity, and Inclusion Efforts in Social Media |
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100 | (2) |
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102 | (1) |
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103 | (1) |
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103 | (1) |
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103 | (2) |
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Chapter 5 Industry Qualifications and Roles in Social Media |
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105 | (28) |
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105 | (1) |
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105 | (4) |
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107 | (2) |
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Who Hires Social Media Professionals? |
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109 | (2) |
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Where to Work in Social Media |
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111 | (2) |
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Definition of Key Social Media Roles |
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113 | (14) |
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Social Media Community Manager Versus Social Media Manager |
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114 | (1) |
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114 | (2) |
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116 | (2) |
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118 | (1) |
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Creative Director (Multimedia, Video, and More) |
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118 | (7) |
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125 | (1) |
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Diversity and Inclusion Lead |
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125 | (1) |
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125 | (2) |
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How Much Do Social Media Professionals Get Paid? |
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127 | (5) |
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132 | (1) |
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132 | (1) |
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132 | (1) |
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132 | (1) |
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Chapter 6 Research in Social Media: Monitoring, Listening, and Analysis |
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133 | (26) |
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133 | (1) |
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133 | (3) |
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134 | (2) |
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Importance of Research for Social Media and Strategic Communication |
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136 | (3) |
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Why Do We Need Research in Social Media? |
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139 | (2) |
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What Are the Differences Between Monitoring and Listening in Social Media? |
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141 | (5) |
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Benefits of Monitoring and Listening |
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142 | (2) |
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144 | (1) |
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Implementing a Monitoring and Listening Plan |
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145 | (1) |
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Platform-Based Metrics, Tools and Services, and KPIs |
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146 | (1) |
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What Is the Bridge Between Monitoring and Listening? |
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147 | (1) |
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Tying Everything Together With Analysis |
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148 | (8) |
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Dos and Don'ts in Social Media Research and Analysis |
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156 | (1) |
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157 | (1) |
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157 | (1) |
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158 | (1) |
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158 | (1) |
Part II Understanding Social Media Strategy (Creative And Scientific Approaches) |
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159 | (188) |
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Chapter 7 Strategic Planning for Social Media |
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161 | (32) |
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161 | (1) |
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161 | (3) |
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162 | (2) |
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What Is a Strategic Plan? |
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164 | (1) |
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Components of a Strategic Plan |
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165 | (24) |
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166 | (1) |
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166 | (1) |
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Vision and Mission Statement |
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166 | (2) |
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Diversity, Equity, and Inclusion |
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168 | (1) |
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Environmental Scan Analysis |
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169 | (1) |
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Client or Company in Focus |
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170 | (4) |
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Social Media Communication Audit |
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174 | (6) |
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Situational Analysis and Insights |
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180 | (1) |
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181 | (2) |
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183 | (1) |
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183 | (2) |
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185 | (1) |
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186 | (1) |
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187 | (2) |
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189 | (1) |
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189 | (1) |
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Final Recommendations and Summary |
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189 | (1) |
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189 | (1) |
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190 | (1) |
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190 | (1) |
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191 | (2) |
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Chapter 8 Influencer Marketing |
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193 | (30) |
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193 | (1) |
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193 | (2) |
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194 | (1) |
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What Is Influencer Marketing? |
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195 | (22) |
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198 | (4) |
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Partnering With Influencers |
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202 | (2) |
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Examples of Partnering With Influencers |
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204 | (3) |
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Successes and Failures Using Influencers |
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207 | (3) |
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Steps in Creating and Launching an Influencer Campaign |
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210 | (5) |
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215 | (2) |
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Best Practices for Utilizing Influencers |
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217 | (1) |
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218 | (1) |
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218 | (1) |
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218 | (1) |
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219 | (4) |
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223 | (22) |
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223 | (1) |
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223 | (3) |
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224 | (2) |
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226 | (14) |
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Why Is Paid Media Essential in Social Media? |
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228 | (2) |
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Types of Paid Media Components on Social Media Platforms |
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230 | (1) |
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Platform Paid Ad Strategies and Features |
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231 | (9) |
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Best Practices of Paid Media |
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240 | (3) |
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243 | (1) |
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243 | (1) |
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243 | (1) |
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244 | (1) |
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Chapter 10 Strategic Writing for Social Media |
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245 | (26) |
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245 | (1) |
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245 | (3) |
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246 | (2) |
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Importance of Strategic Writing for Social Media |
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248 | (3) |
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Content Creation Versus Content Curation |
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251 | (2) |
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Understanding the Difference Between Tone and Voice |
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253 | (13) |
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How Do You Find Your Brand Voice in Your Writing Style? |
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254 | (2) |
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Social Media Writing Guide |
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256 | (4) |
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Types of Writing Styles for Social Media |
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260 | (5) |
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Common Writing Mistakes on Social Media |
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265 | (1) |
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Best Practices for Social Media Writing |
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266 | (3) |
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269 | (1) |
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269 | (1) |
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269 | (1) |
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270 | (1) |
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Chapter 11 Audience Segmentation and Analysis |
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271 | (24) |
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271 | (1) |
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271 | (2) |
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272 | (1) |
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What Is Audience Segmentation? |
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273 | (4) |
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277 | (1) |
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Communities, Influencers, and Creators |
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278 | (13) |
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279 | (5) |
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Audience Segmentation Tools to Find Influencers |
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284 | (2) |
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Identifying False Influencers |
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286 | (2) |
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288 | (2) |
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290 | (1) |
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Applying Audience Segmentation to Campaigns |
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291 | (1) |
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292 | (1) |
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293 | (1) |
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293 | (1) |
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293 | (2) |
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Chapter 12 Creating, Managing, and Curating Content (Strategies, Tactics, and Key Messages) |
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295 | (26) |
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295 | (1) |
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295 | (3) |
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296 | (2) |
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Overview of Content Marketing |
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298 | (11) |
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Definition of Content Marketing and Content Strategy |
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299 | (1) |
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300 | (9) |
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309 | (4) |
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313 | (2) |
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315 | (2) |
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317 | (1) |
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318 | (1) |
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318 | (1) |
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319 | (1) |
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319 | (2) |
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Chapter 13 Measurement, Evaluation, Budget, and Calendar Considerations for Social Media |
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321 | (26) |
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321 | (1) |
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321 | (4) |
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322 | (3) |
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Measurement and Evaluation |
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325 | (10) |
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Understanding the Social Media Measurement and Evaluation Framework |
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326 | (2) |
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Importance of Measurement and Evaluation in Social Media |
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328 | (1) |
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Importance of Having a Measurement Strategy |
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329 | (2) |
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331 | (4) |
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335 | (1) |
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336 | (7) |
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Areas to Invest in Your Budget |
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337 | (1) |
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Metrics to Consider for Budgets on Social Media |
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338 | (5) |
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Further Considerations for Measurement, Evaluation, and Budget |
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343 | (2) |
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345 | (1) |
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345 | (1) |
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346 | (1) |
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346 | (1) |
Part III Application And Future Considerations |
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347 | |
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Chapter 14 How Social Media Is Applied: Exploring Different Specializations + Case Studies I |
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349 | (28) |
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349 | (1) |
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349 | (3) |
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How Social Media Is Applied |
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349 | (8) |
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Humans of Social Media: Social Media and Entertainment |
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350 | (2) |
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Overview of Social Media and Entertainment |
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352 | (5) |
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Humans of Social Media: Memes |
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355 | (2) |
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Overview of Social Media and Memes |
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357 | (5) |
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Best Practices for Memes on Social Media |
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358 | (11) |
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Humans of Social Media: Social Media and Crisis Communication |
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360 | (2) |
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Overview of Social Media and Crisis Communication |
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362 | (7) |
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Humans of Social Media: Social Media and Journalism |
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367 | (2) |
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Overview of Social Media and Journalism |
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369 | (3) |
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Best Practices and Recommendations |
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371 | (1) |
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372 | (2) |
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374 | (1) |
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374 | (1) |
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375 | (2) |
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Chapter 15 How Social Media Is Applied: Exploring Different Specializations + Case Studies II |
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377 | (34) |
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377 | (1) |
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377 | (3) |
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Humans of Social Media: Social Media and Sports |
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378 | (2) |
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Overview of Social Media and Sports |
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380 | (5) |
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Humans of Social Media: Social Media and Social Care |
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384 | (1) |
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Overview of Social Media and Social Care |
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385 | (6) |
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Best Practices for Social Care |
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388 | (3) |
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Humans of Social Media: Social Media and Nonprofits |
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389 | (2) |
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Overview of Social Media and Nonprofits |
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391 | (5) |
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Best Practices for Nonprofits |
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394 | (2) |
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Humans of Social Media: Social Media and Health Care |
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395 | (1) |
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Overview of Social Media and Health Care |
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396 | (5) |
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Best Practices for Health Care Professionals |
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399 | (2) |
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Humans of Social Media: Social Media and International Campaigns |
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400 | (1) |
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Overview of Social Media and International Campaigns |
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401 | (5) |
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Best Practices for International Campaigns |
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405 | (1) |
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406 | (1) |
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407 | (1) |
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408 | (1) |
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408 | (3) |
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Chapter 16 What Does the Social Media World Have That Is New? |
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411 | (22) |
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411 | (1) |
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411 | (3) |
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412 | (2) |
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Current (So Far) State of Social Media |
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414 | (4) |
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Future Trends and Directions |
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418 | (9) |
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Strategies on Staying Relevant in the Future of Social Media |
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422 | (2) |
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Students to Students: Advice From the Social Media Classroom Seat |
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424 | (3) |
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Final Words of Wisdom and Recommendations |
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427 | (2) |
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429 | (1) |
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430 | (1) |
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430 | (1) |
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430 | (3) |
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433 | (8) |
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441 | |
Portfolio Building Activities in Social Media: Exercises in Strategic Communication |
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Part I Foundation For Creating A Strategic Mindset |
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1 | (46) |
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Chapter 1 Introduction to Social Media: An Art and Science |
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3 | (6) |
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Creative Exercise and Self-Awareness Assignments |
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3 | (6) |
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Individual Student Activities |
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3 | (2) |
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5 | (1) |
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6 | (3) |
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Chapter 2 Ethical and Legal Fundamentals of Social Media |
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9 | (4) |
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9 | (2) |
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Deadly Social Media Sins Assignment |
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9 | (1) |
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Social Media Code of Ethics Assignment |
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9 | (1) |
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Social Media Policy Assignment |
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10 | (1) |
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11 | (1) |
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11 | (1) |
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11 | (1) |
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12 | (1) |
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12 | (1) |
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How to Navigate Cancel Culture |
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12 | (1) |
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Chapter 3 Personal and Professional Branding for Social Media |
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13 | (14) |
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13 | (9) |
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Managing Online Reputation Assignment |
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13 | (1) |
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Personal Branding Media Kit |
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14 | (1) |
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Personal Branding and Networking Framework |
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15 | (4) |
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Personal Branding Photoshoot Assignment |
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19 | (1) |
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19 | (1) |
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Key Areas of Social Media Tree |
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20 | (2) |
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Workshop/Consulting Projects |
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22 | (5) |
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Social Media Coaching and Thought Leadership Report |
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22 | (2) |
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Social Media Certifications Audit Presentation |
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24 | (3) |
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Chapter 4 Diversity and Inclusion in Social Media |
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27 | (4) |
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27 | (1) |
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Analysis of DEI Initiatives on Social Media |
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27 | (1) |
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27 | (1) |
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28 | (1) |
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28 | (1) |
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Integrating Inclusive Strategies in Case Studies |
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28 | (1) |
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Workshop/Consulting Projects |
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29 | (2) |
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29 | (1) |
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DEI Audit of Social Media Efforts |
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30 | (1) |
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Chapter 5 Industry Qualifications and Roles in Social Media |
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31 | (6) |
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31 | (3) |
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Industry Position Analysis |
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31 | (1) |
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Identifying New Marketable Skills |
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32 | (1) |
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Networking and Outreach Assignment |
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32 | (2) |
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34 | (3) |
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Working in the Social Media |
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34 | (1) |
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Building Your "Dream" Social Media Team |
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35 | (2) |
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Chapter 6 Research in Social Media: Listening, Monitoring, and Analysis |
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37 | (10) |
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37 | (6) |
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Social Media Internal and External Audit Assignment |
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37 | (2) |
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Brand Social Media Template Analysis Assignment |
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39 | (1) |
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Social Media Platform Assessment Assignment |
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40 | (1) |
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Social Media Listening Assignment |
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41 | (2) |
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43 | (2) |
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Social Media "Riff-Off" Competition |
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43 | (1) |
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Unleash the Kraken (Listening and Monitoring) Report |
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44 | (1) |
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Workshop/Consulting Project |
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45 | (2) |
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Part II Understanding Social Media Strategy (Creative And Scientific Approaches) |
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47 | (72) |
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Chapter 7 Strategic Planning for Social Media |
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49 | (12) |
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49 | (4) |
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Crisis Communication Plan Assignment |
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49 | (1) |
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50 | (1) |
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51 | (2) |
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53 | (8) |
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Social Media Event Planning Content Game Plan Assignment |
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53 | (1) |
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Social Media Strategic Plan |
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54 | (7) |
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Chapter 8 Influencer Marketing |
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61 | (8) |
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61 | (3) |
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61 | (1) |
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Influencer for Campaign Memo Assignment |
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62 | (1) |
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63 | (1) |
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64 | (2) |
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Real Versus "Fake" Influencers Presentation |
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64 | (1) |
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Influencer Group Field Trip Assignment |
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65 | (1) |
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Workshop/Consulting Projects |
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66 | (3) |
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Creating an Influencer Program |
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66 | (2) |
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68 | (1) |
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69 | (8) |
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69 | (4) |
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69 | (1) |
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Identifying Paid Media in the PESO Model |
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70 | (1) |
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70 | (2) |
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Platform Ad Creation Assignment |
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72 | (1) |
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73 | (2) |
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Paid Media Versus Organic Media Debate Activity |
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73 | (1) |
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Paid Influencer(s) Brand Partnership Proposal |
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74 | (1) |
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Workshop/Consulting Projects |
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75 | (2) |
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Paid Media Campaign Proposal |
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75 | (2) |
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Chapter 10 Strategic Writing for Social Media |
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77 | (12) |
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77 | (7) |
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Creating Your Personal Social Media Writing and Style Guide Assignment |
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77 | (1) |
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77 | (3) |
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Community Copywriting Assignment |
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80 | (2) |
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82 | (2) |
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84 | (3) |
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Creating a Social Media Writing Guide |
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84 | (1) |
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84 | (2) |
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Organic Versus Third-Party Tool Exercise |
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86 | (1) |
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Workshop/Consulting Projects |
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87 | (2) |
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Chapter 11 Audience Segmentation and Analysis |
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89 | (10) |
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89 | (2) |
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Identifying Audience Segmentation Assignment |
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89 | (1) |
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Audience Segmentation Audit Assignment |
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90 | (1) |
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91 | (6) |
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Audience Analysis Worksheet Assignment |
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91 | (4) |
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95 | (1) |
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Audience Segmentation and Data Insights Project |
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96 | (1) |
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Workshop/Consulting Projects |
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97 | (2) |
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Chapter 12 Creating, Managing, and Curating Content: Strategies, Tactics, and Key Messages |
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99 | (12) |
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99 | (5) |
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99 | (1) |
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Create Your Own Meme Assignment |
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100 | (1) |
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Content Idea Proposal Assignment |
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100 | (2) |
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Content Creation Assignment: Images |
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102 | (1) |
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Content Creation and Curation Audit Exercise |
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102 | (2) |
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104 | (4) |
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Social Media Representation Audit for Content |
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104 | (2) |
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Social Media Content Marketing and Analytics Certification Report |
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106 | (1) |
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Visual Storyboard Assignment |
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106 | (2) |
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Workshops/Consulting Projects |
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108 | (3) |
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Social Media Content Workshop Assignment |
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108 | (3) |
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Chapter 13 Measurement, Evaluation, Budget, and Calendar Considerations for Social Media |
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111 | (8) |
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111 | (4) |
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Data Versus Insights Perspective |
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111 | (1) |
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AMEC Framework Case Study Assignment |
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111 | (1) |
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Paid Media Assignment and Measurement: Facebook and Instagram |
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112 | (1) |
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Social Media Budget Assignment |
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113 | (2) |
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115 | (1) |
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Content Creation Assignment: Evaluation |
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115 | (1) |
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Social Media Calendar and Budget for Mini Campaign |
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115 | (1) |
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Workshop/Consulting Projects |
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116 | (3) |
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Part III Application And Future Considerations |
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119 | |
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Chapter 14 How Social Media Is Applied: Exploring Different Specializations + Case Studies I |
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121 | (6) |
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121 | (2) |
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Entertainment Social Media Case Study |
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121 | (1) |
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122 | (1) |
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Memes and Brands Job Application |
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123 | (1) |
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123 | (2) |
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Social Media and Crisis Communication Message Mapping Assignment |
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123 | (1) |
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Social Media Newsroom Analysis |
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124 | (1) |
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Workshop/Consulting Projects |
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125 | (2) |
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125 | (1) |
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Social Media Crisis Communication Plan |
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125 | (2) |
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Chapter 15 How Social Media Is Applied: Exploring Different Specializations + Case Studies II |
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127 | (8) |
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127 | (4) |
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Personal Branding Audit of Athletes |
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127 | (1) |
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Sports Game Plan Assignment |
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128 | (1) |
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Social Media and Nonprofit Assignments and Exercises |
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129 | (1) |
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130 | (1) |
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131 | (4) |
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Generating Buzz for a Sports Event on Social Media |
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131 | (1) |
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Global Social Media Platform Presentations |
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131 | (1) |
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Social Media Country Landscape Group Presentation |
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132 | (3) |
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Chapter 16 What Does the Social Media World Have That Is New? |
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135 | |
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135 | (2) |
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Self-Reflection and Actualization Exercise |
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135 | (1) |
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Summarizing Social Media Experience in a Video Assignment |
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136 | (1) |
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Social Media Portfolio Assignment |
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136 | (1) |
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137 | (4) |
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Future Trends Pitch Assignment |
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137 | (1) |
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Social Media Checklist for Continued Education |
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138 | (3) |
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Workshop/Consulting Projects |
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141 | |
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Creative Innovation of Social Media Education: How to Continue Being a Lifelong Learner |
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141 | |