Atnaujinkite slapukų nuostatas

Business Ethics: Ethical Decision Making & Cases Australia New Zealand Edition [Minkštas viršelis]

(Naujas leidimas: 9781305500846)
3.42/5 (252 ratings by Goodreads)
(Auburn University), (Southern Illinois University at Carbondale), (Auburn University)
  • Formatas: Paperback / softback, 656 pages, aukštis x plotis x storis: 231x188x24 mm, weight: 966 g, illustrations
  • Išleidimo metai: 01-Jan-2014
  • Leidėjas: South-Western College Publishing
  • ISBN-10: 1285423712
  • ISBN-13: 9781285423715 (Naujas leidimas: 9781305500846)
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 656 pages, aukštis x plotis x storis: 231x188x24 mm, weight: 966 g, illustrations
  • Išleidimo metai: 01-Jan-2014
  • Leidėjas: South-Western College Publishing
  • ISBN-10: 1285423712
  • ISBN-13: 9781285423715 (Naujas leidimas: 9781305500846)
Kitos knygos pagal šią temą:
Packed with cases, exercises, simulations, and practice tests, the market-leading BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, Tenth Edition, thoroughly covers the complex environment in which managers confront ethical decision making. Using a proven managerial framework, this accessible, applied text addresses the overall concepts, processes, and best practices associated with successful business ethics programs--helping readers see how ethics can be integrated into key strategic business decisions. Thoroughly revised, the new tenth edition incorporates coverage of new legislation affecting business ethics, the most up-to-date examples, and the best practices of high-profile organizations. It also includes 20 all-new or updated original case studies.

Recenzijos

Part I: AN OVERVIEW OF BUSINESS ETHICS. 1. The Importance of Business Ethics. 2. Stakeholder Relationships, Social Responsibility, and Corporate Governance. Part II: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS. 3. Emerging Business Ethics Issues. 4. The Institutionalization of Business Ethics. Part III: THE DECISION-MAKING PROCESS. 5. Ethical Decision Making and Ethical Leadership. 6. Individual Factors: Moral Philosophies and Values. 7. Organizational Factors: The Role of Ethical Culture and Relationships. Part IV: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY. 8. Developing an Effective Ethics Program. 9. Managing and Controlling Ethics Programs. 10. Ethical Leadership. 11. Business Ethics in a Global Economy. 12. Sustainability: Ethical and Social Responsibility Dimensions Part V: CASES. CASE 1. Monsanto Attempts to Balance Stakeholder Interests. CASE 2. Starbucks' Mission: Social Responsibility and Brand Strength. CASE 3. Walmart Manages Ethical and Compliance Challenges. CASE 4. Managing Risks in the Oil Industry. CASE 5. New Belgium Brewing: Ethical and Environmental Responsibility. CASE 6. National Collegiate Athletic Association: Football Compliance. CASE 7. Google: The Quest to Balance Privacy with Profits. CASE 8. Zappos: Delivering Happiness to Stakeholders. CASE 9. Enron: Questionable Accounting Leads to Collapse. CASE 10. Home Depot Implements Stakeholder Orientation. CASE 11. Frauds of the Century. CASE 12. Insider Trading at the Galleon Group. CASE 13. Whole Foods Strives to Be an Ethical Corporate Citizen. CASE 14. Apple Inc.'s Ethical Successes and Challenges. CASE 15. PepsiCo's Journey Toward an Ethical and Socially Responsible Culture. CASE 16. Recreational Equipment Incorporated (REI): A Responsible Retail Cooperative. CASE 17. Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges. CASE 18. Managing the Risks of Bribery in Global Business. CASE 19. Mattel Responds to Ethical Challenges. CASE 20. Best Buy Fights Against Electronic Waste.

PART 1 AN OVERVIEW OF BUSINESS ETHICS
1(56)
Chapter 1 The Importance of Business Ethics
1(27)
Chapter Objectives
1(1)
Chapter Outline
1(1)
An Ethical Dilemma
2(26)
Business Ethics Defined
4(2)
Why Study Business Ethics?
6(1)
A Crisis in Business Ethics
6(1)
Specific Issues
7(1)
The Reasons for Studying Business Ethics
8(1)
The Development of Business Ethics
9(1)
Before 1960: Ethics in Business
9(1)
The 1960s: The Rise of Social Issues in Business
10(1)
The 1970s: Business Ethics as an Emerging Field
11(1)
The 1980s: Consolidation
11(1)
The 1990s: Institutionalization of Business Ethics
12(1)
The Twenty-First Century of Business Ethics
13(1)
Developing an Organizational and Global Ethical Culture
14(1)
The Benefits of Business Ethics
15(1)
Ethics Contributes to Employee Commitment
16(1)
Ethics Contributes to Investor Loyalty
17(1)
Ethics Contributes to Customer Satisfaction
17(2)
Ethics Contributes to Profits
19(1)
Our Framework for Studying Business Ethics
19(3)
Summary
22(1)
Important Terms for Review
23(1)
Resolving Ethical Business Challenges
24(1)
Check Your EQ
25(3)
Chapter 2 Stakeholder Relationships, Social Responsibility, and Corporate Governance
28(29)
Chapter Objectives
28(1)
Chapter Outline
28(1)
An Ethical Dilemma
29(2)
Stakeholders Define Ethical Issues in Business
31(1)
Identifying Stakeholders
32(1)
A Stakeholder Orientation
33(3)
Social Responsibility and Ethics
36(2)
Issues in Social Responsibility
38(2)
Social Responsibility and the Importance of a Stakeholder Orientation
40(1)
Corporate Governance Provides Formalized Responsibility to Stakeholders
41(4)
Views of Corporate Governance
45(1)
The Role of Boards of Directors
46(1)
Greater Demands for Accountability and Transparency
46(1)
Executive Compensation
47(1)
Implementing A Stakeholder Perspective
48(1)
Step 1 Assessing the Corporate Culture
49(1)
Step 2 Identifying Stakeholder Groups
49(1)
Step 3 Identifying Stakeholder Issues
49(1)
Step 4 Assessing Organizational Commitment to Social Responsibility
50(1)
Step 5 Identifying Resources and Determining Urgency
50(1)
Step 6 Gaining Stakeholder Feedback
50(1)
Contributions of a Stakeholder Perspective
51(1)
Summary
51(2)
Important Terms for Review
53(1)
Resolving Ethical Business Challenges
54(1)
Check Your EQ
55(2)
PART 2 ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS
57(68)
Chapter 3 Emerging Business Ethics Issues
59(33)
Chapter Objectives
59(1)
Chapter Outline
59(1)
An Ethical Dilemma
60(1)
Recognizing an Ethical Issue (Ethical Awareness)
61(2)
Foundational Values for Identifying Ethical Issues
63(1)
Integrity
63(1)
Honesty
63(1)
Fairness
64(1)
Ethical Issues and Dilemmas in Business
65(1)
Misuse of Company Time and Resources
66(1)
Abusive or Intimidating Behavior
66(3)
Lying
69(1)
Conflicts of Interest
70(1)
Bribery
70(1)
Corporate Intelligence
71(2)
Discrimination
73(2)
Sexual Harassment
75(1)
Fraud
76(3)
Consumer Fraud
79(1)
Financial Misconduct
80(1)
Insider Trading
81(1)
Intellectual Property Rights
82(1)
Privacy Issues
83(1)
The Challenge of Determining an Ethical Issue in Business
84(1)
Summary
85(1)
Important Terms for Review
86(1)
Resolving Ethical Business Challenges
87(1)
Check Your EQ
88(4)
Chapter 4 The Institutionalization of Business Ethics
92(33)
Chapter Objectives
92(1)
Chapter Outline
92(1)
An Ethical Dilemma
93(1)
Managing Ethical Risk Through Mandated and Voluntary Programs
94(2)
Mandated Requirements for Legal Compliance
96(1)
Laws Regulating Competition
97(4)
Laws Protecting Consumers
101(2)
Laws Promoting Equity and Safety
103(2)
Gatekeepers and Stakeholders
105(1)
Accountants
105(1)
Risk Assessment
106(1)
The Sarbanes-Oxley (Sox) Act
106(2)
Public Company Accounting Oversight Board
108(1)
Auditor and Analyst Independence
108(1)
Whistle-Blower Protection
108(1)
Cost of Compliance
109(1)
Dodd-Frank Wall Street Reform and Consumer Protection Act
109(1)
New Financial Agencies
109(1)
Consumer Financial Protection Bureau
110(1)
Whistle-Blower Bounty Program
110(1)
Laws That Encourage Ethical Conduct
111(1)
Federal Sentencing Guidelines for Organizations
112(3)
Highly Appropriate Core Practices
115(1)
Voluntary Responsibilities
116(1)
Cause-Related Marketing
116(1)
Strategic Philanthropy
117(1)
The Importance of Institutionalization in Business Ethics
118(1)
Summary
118(2)
Important Terms for Review
120(1)
Resolving Ethical Business Challenges
121(1)
Check Your EQ
122(3)
PART 3 THE DECISION-MAKING PROCESS
125(86)
Chapter 5 Ethical Decision Making
126(26)
Chapter Objectives
126(1)
Chapter Outline
126(1)
An Ethical Dilemma
127(1)
A Framework for Ethical Decision Making in Business
128(1)
Ethical Issue Intensity
128(3)
Individual Factors
131(1)
Organizational Factors
132(2)
Opportunity
134(3)
Business Ethics Intentions, Behavior, and Evaluations
137(1)
Using the Ethical Decision-Making Model to Improve Ethical Decisions
138(1)
Normative Considerations in Ethical Decision Making
139(1)
Institutions as the Foundation for Normative Values
140(2)
Implementing Principles and Core Values in Ethical Decision Making
142(2)
Understanding Ethical Decision Making
144(1)
Summary
145(1)
Important Terms for Review
146(1)
Resolving Ethical Business Challenges
147(1)
Check Your EQ
148(4)
Chapter 6 Individual Factors: Moral Philosophies and Values
152(29)
Chapter Objectives
152(1)
Chapter Outline
152(1)
An Ethical Dilemma
153(1)
Moral Philosophy Defined
154(2)
Moral Philosophies
156(1)
Instrumental and Intrinsic Goodness
157(1)
Teleology
158(3)
Deontology
161(1)
Relativist Perspective
162(2)
Virtue Ethics
164(2)
Justice
166(1)
Applying Moral Philosophy to Ethical Decision Making
167(1)
Cognitive Moral Development and Its Problems
168(3)
White-Collar Crime
171(3)
Individual Factors in Business Ethics
174(1)
Summary
175(1)
Important Terms for Review
176(1)
Resolving Ethical Business Challenges
177(1)
Check Your EQ
178(3)
Chapter 7 Organizational Factors: The Role of Ethical Culture and Relationships
181(30)
Chapter Objectives
181(1)
Chapter Outline
181(1)
An Ethical Dilemma
182(1)
Defining Corporate Culture
183(2)
The Role of Corporate Culture in Ethical Decision Making
185(1)
Ethical Frameworks and Evaluations of Corporate Culture
186(2)
Ethics as a Component of Corporate Culture
188(1)
Compliance versus Values-Based Ethical Cultures
189(2)
Differential Association
191(1)
Whistle-Blowing
192(4)
Leaders Influence Corporate Culture
196(1)
Power Shapes Corporate Culture
196(2)
Motivating Ethical Behavior
198(1)
Organizational Structure and Business Ethics
199(3)
Group Dimensions of Corporate Structure and Culture
202(1)
Types of Groups
202(2)
Group Norms
204(1)
Variation in Employee Conduct
205(1)
Can People Control Their Actions Within a Corporate Culture?
206(1)
Summary
207(1)
Important Terms for Review
208(1)
Resolving Ethical Business Challenges
209(1)
Check Your EQ
210(1)
PART 4 IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY
211(169)
Chapter 8 Developing an Effective Ethics Program
213(26)
Chapter Objectives
213(1)
Chapter Outline
213(1)
An Ethical Dilemma
214(1)
The Responsibility of the Corporation as a Moral Agent
215(2)
The Need for Organizational Ethics Programs
217(2)
An Effective Ethics Program
219(1)
An Ethics Program Can Help Avoid Legal Problems
220(2)
Values Versus Compliance Programs
222(1)
Codes of Conduct
223(3)
Ethics Officers
226(1)
Ethics Training and Communication
227(2)
Systems to Monitor and Enforce Ethical Standards
229(2)
Continuous Improvement of an Ethics Program
231(1)
Common Mistakes in Designing and Implementing an Ethics Program
232(1)
Summary
233(1)
Important Terms for Review
234(1)
Resolving Ethical Business Challenges
235(1)
Check Your EQ
236(3)
Chapter 9 Managing and Controlling Ethics Programs
239(33)
Chapter Objectives
239(1)
Chapter Outline
239(1)
An Ethical Dilemma
239(2)
Implementing Ethics Programs
241(2)
The Ethics Audit
243(1)
Benefits of Ethics Auditing
244(3)
Ethical Crisis Management and Recovery
247(1)
Measuring Nonfinancial Ethical Performance
248(3)
Risks and Requirements in Ethics Auditing
251(1)
The Auditing Process
252(2)
Secure Commitment of Top Managers and Board of Directors
254(1)
Establish a Committee to Oversee the Ethics Audit
255(1)
Define the Scope of the Audit Process
255(1)
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities
255(3)
Collect and Analyze Relevant Information
258(3)
Verify the Results
261(1)
Report the Findings
262(1)
The Strategic Importance Of Ethics Auditing
263(2)
Summary
265(2)
Important Terms for Review
267(1)
Resolving Ethical Business Challenges
268(1)
Check Your EQ
269(3)
Chapter 10 Globalization of Ethical Decision-Making
272(36)
Chapter Objectives
272(1)
Chapter Outline
272(1)
An Ethical Dilemma
273(1)
Global Culture, Values, and Practices
274(3)
Economic Foundations of Business Ethics
277(2)
Economic Systems
279(4)
Multinational Corporation
283(3)
Global Cooperation To Support Responsible Business
286(1)
International Monetary Fund
286(1)
United Nations Global Compact
286(1)
World Trade Organization (WTO)
287(1)
Global Ethics Issues
288(1)
Global Ethical Risks
288(1)
Bribery
289(3)
Antitrust Activity
292(1)
Internet Security and Privacy
292(2)
Human Rights
294(1)
Health Care
294(2)
Labor and the Right to Work
296(1)
Compensation
297(1)
Consumerism
298(1)
The Importance of Ethical Decision Making in Global Business
299(2)
Summary
301(1)
Important Terms For Review
302(1)
Resolving Ethical Business Challenges
303(1)
Check Your EQ
304(4)
Chapter 11 Ethical leadership
308(36)
Chapter Objectives
308(1)
Chapter Outline
308(1)
An Ethical Dilemma
309(2)
Defining Ethical Leadership
311(2)
Requirements for Ethical Leadership
313(2)
Benefits of Ethical Leadership
315(1)
Ethical Leadership and Organizational Culture
316(2)
Managing Ethical Conflicts
318(1)
Conflict Management Styles
319(2)
Ethical Leaders Empower Employees
321(1)
Ethical Leadership Communication
322(1)
Ethical Leadership Communication Skills
323(3)
Leader-Follower Relationships in Communication
326(1)
Ethics Programs and Communication
327(1)
Power Differences and Workplace Politics
328(1)
Feedback
329(1)
Leadership Styles Influence Ethical Decisions
329(3)
The Radar Model
332(3)
Summary
335(2)
Important Terms for Review
337(1)
Resolving ethical business challenges
338(1)
Check Your EQ
339(5)
Chapter 12 Sustainability: Ethical and Social Responsibility Dimensions
344(36)
Chapter Objectives
344(1)
Chapter Outline
344(1)
An Ethical Dilemma
345(2)
Defining Sustainability
347(1)
How Sustainability Relates to Ethical Decision Making and Social Responsibility
347(2)
Global Environmental Issues
349(1)
Atmospheric
350(2)
Water
352(2)
Land
354(4)
Environmental Legislation
358(1)
Environmental Protection Agency (EPA)
358(1)
Environmental Legislation
359(4)
Alternative Energy Sources
363(1)
Wind Power
364(1)
Geothermal Power
364(1)
Solar Power
364(1)
Nuclear Power
365(1)
Biofuels
365(1)
Hydropower
365(1)
Business Response to Sustainability Issues
366(2)
Green Marketing
368(1)
Greenwashing
368(1)
Strategic Implementation of Environmental Responsibility
369(1)
Recycling Initiatives
370(1)
Stakeholder Assessment
371(1)
Risk Analysis
371(1)
The Strategic Environmental Audit
372(1)
Summary
373(1)
Important Terms for Review
374(1)
Resolving Ethical Business Challenges
375(1)
Check Your EQ
376(4)
PART 5 CASES
380(235)
Case 1 Monsanto Attempts to Balance Stakeholder Interests
382(14)
Case 2 Starbucks' Mission: Social Responsibility and Brand Strength
396(11)
Case 3 Walmart Manages Ethics and Compliance Challenges
407(17)
Case 4 Sustainability Challenges in the Gas and Oil Industry
424(10)
Case 5 New Belgium Brewing: Ethical and Environmental Responsibility
434(10)
Case 6 National Collegiate Athletic Association Ethics and Compliance Program
444(14)
Case 7 Google: The Quest to Balance Privacy with Profitss
458(17)
Case 8 Zappos: Delivering Customer Satisfaction
475(11)
Case 9 Enron: Questionable Accounting Leads to Collapse
486(12)
Case 10 Home Depot Implements Stakeholder Orientation
498(10)
Case 11 Frauds of the Century
508(9)
Case 12 Insider Trading at the Galleon Group
517(8)
Case 13 Whole Foods Strives to Be an Ethical Corporate Citizen
525(12)
Case 14 Apple Inc.'s Ethical Success and Challenges
537(11)
Case 15 PepsiCo's Journey Toward an Ethical and Socially Responsible Culture
548(15)
Case 16 Ethical Leadership at Cardinal IG: The Foundation of a Culture of Diversity
563(9)
Case 17 Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges
572(11)
Case 18 Managing the Risks of Global Bribery in Business
583(11)
Case 19 Mattel Responds to Ethical Challenges
594(10)
Case 20 Best Buy Fights Against Electronic Waste
604(11)
Index 615
Linda Ferrell is Roth Professor of Marketing and Business Ethics at Auburn University, having previously served as chair of the marketing department. She was formerly the Distinguished Professor of Leadership and Business Ethics at Belmont University. She earned her Ph.D. in business administration with a concentration in management from the University of Memphis. She has also taught at the University of Tampa, Colorado State University, University of Northern Colorado, University of Memphis and University of Wyoming. In addition, she team-taught marketing strategy classes at Thammasat University in Bangkok, Thailand for 16 years. Dr. Ferrell's work experience as an account executive for McDonald's and Pizza Hut's advertising agencies supports her teaching of advertising, marketing strategy, marketing ethics and marketing principles. She has written for numerous professional publications, including the Journal of Public Policy & Marketing, Journal of Business Research, Journal of the Academy of Marketing Science, Journal of Business Ethics, AMS Review, Journal of Marketing Theory and Practice, Journal of Academic Ethics, Journal of Marketing Education, Marketing Education Review, Journal of Teaching Business Ethics, Marketing Management Journal and Case Research Journal. She has co-authored numerous books including BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, BUSINESS AND SOCIETY and INTRODUCTION TO BUSINESS. Dr. Ferrell is a past president of the Academy of Marketing Science and past president of the Marketing Management Association. She serves on the college advisory board for Cutco/Vector. She is also on the board, executive committee and academic advisory committee of the Direct Selling Education Foundation. She has served as an expert witness in cases related to advertising, business ethics and consumer protection. O. C. Ferrell is the James T. Pursell Sr. Eminent Scholar Chair in Ethics and director of the Center for Ethical Organizational Cultures in the Raymond J. Harbert College of Business at Auburn University. He served as the Distinguished Professor of Leadership and Ethics at Belmont University and University Distinguished Professor of Marketing in the Anderson School of Management at University of New Mexico. He also taught at University of Wyoming, Colorado State University, University of Memphis, Texas A&M University, Illinois State University and Southern Illinois University. Dr. Ferrell received his Ph.D. in marketing from Louisiana State University. He is a past president of the Academic Council of the American Marketing Association and previously chaired the American Marketing Association Ethics Committee that developed the AMA Code of Ethics and the AMA Code of Ethics for Marketing on the Internet. In addition, Dr. Ferrell is past president of the Academy of Marketing Science, where he also served as vice president of publications. He is a member of the Academy of Marketing Science Board of Governors and is a Society of Marketing Advances and Southwestern Marketing Association Fellow and an Academy of Marketing Science Distinguished Fellow. Dr. Ferrell has received a Lifetime Achievement Award from the Macromarketing Society, an Southeast Doctoral Consortium award for service to doctoral students as well as the Harold Berkman Lifetime Service Award and the Cutco Vector Distinguished Marketing Educator Award -- both from the Academy of Marketing Science. Dr. Ferrell has co-authored 20 books and more than 100 articles and papers in journals such as Journal of Marketing Research, Journal of Marketing, Journal of Business Ethics, Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Public Policy & Marketing. John Fraedrich is the Jannetides Professor of Business Ethics at Southern Illinois University. He received his B.S. from Brigham Young and M.S. and Ph.D. from Texas A&M University. He has written more than 50 books, articles and proceedings, primarily related to the application of ethics and values. He has also represented academia at the ambassador level in Washington D.C. Considered one of the world's top ethics researchers, Dr. Fraedrich was among 50 marketing ethics professors selected to participate in the International Consortium on Ethics and Social Responsibility. On a global level, Dr. Fraedrich has helped affect business ethics dialogue as the only ethics professor invited by a former U.S. Secretary of State to participate in an executive seminar on globalization and its implications and challenges for societies, corporate responsibility and public policy. This seminar included ambassadors and economic ministers from Argentina, Australia, Bosnia/Herzegovina, Germany, the Republic of Georgia, Lesotho, Mexico, Peru and Poland, as well as Fortune 100 firms such as Raytheon, Lockheed-Martin and Sumitomo Corporation. Dr. Fraedrich has also taught for the Department of the Army at the Brigadier General Officer-level concerning The Consequences of Power." He is also author of an integrated application-oriented ethics software for academics and Fortune 500 corporations."