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PART 1 AN OVERVIEW OF BUSINESS ETHICS |
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1 | (56) |
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Chapter 1 The Importance of Business Ethics |
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1 | (27) |
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1 | (1) |
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1 | (1) |
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2 | (26) |
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4 | (2) |
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Why Study Business Ethics? |
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6 | (1) |
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A Crisis in Business Ethics |
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6 | (1) |
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7 | (1) |
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The Reasons for Studying Business Ethics |
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8 | (1) |
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The Development of Business Ethics |
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9 | (1) |
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Before 1960: Ethics in Business |
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9 | (1) |
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The 1960s: The Rise of Social Issues in Business |
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10 | (1) |
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The 1970s: Business Ethics as an Emerging Field |
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11 | (1) |
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11 | (1) |
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The 1990s: Institutionalization of Business Ethics |
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12 | (1) |
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The Twenty-First Century of Business Ethics |
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13 | (1) |
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Developing an Organizational and Global Ethical Culture |
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14 | (1) |
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The Benefits of Business Ethics |
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15 | (1) |
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Ethics Contributes to Employee Commitment |
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16 | (1) |
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Ethics Contributes to Investor Loyalty |
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17 | (1) |
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Ethics Contributes to Customer Satisfaction |
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17 | (2) |
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Ethics Contributes to Profits |
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19 | (1) |
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Our Framework for Studying Business Ethics |
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19 | (3) |
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22 | (1) |
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Important Terms for Review |
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23 | (1) |
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Resolving Ethical Business Challenges |
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24 | (1) |
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25 | (3) |
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Chapter 2 Stakeholder Relationships, Social Responsibility, and Corporate Governance |
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28 | (29) |
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28 | (1) |
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28 | (1) |
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29 | (2) |
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Stakeholders Define Ethical Issues in Business |
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31 | (1) |
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32 | (1) |
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A Stakeholder Orientation |
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33 | (3) |
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Social Responsibility and Ethics |
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36 | (2) |
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Issues in Social Responsibility |
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38 | (2) |
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Social Responsibility and the Importance of a Stakeholder Orientation |
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40 | (1) |
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Corporate Governance Provides Formalized Responsibility to Stakeholders |
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41 | (4) |
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Views of Corporate Governance |
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45 | (1) |
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The Role of Boards of Directors |
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46 | (1) |
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Greater Demands for Accountability and Transparency |
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46 | (1) |
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47 | (1) |
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Implementing A Stakeholder Perspective |
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48 | (1) |
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Step 1 Assessing the Corporate Culture |
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49 | (1) |
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Step 2 Identifying Stakeholder Groups |
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49 | (1) |
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Step 3 Identifying Stakeholder Issues |
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49 | (1) |
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Step 4 Assessing Organizational Commitment to Social Responsibility |
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50 | (1) |
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Step 5 Identifying Resources and Determining Urgency |
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50 | (1) |
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Step 6 Gaining Stakeholder Feedback |
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50 | (1) |
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Contributions of a Stakeholder Perspective |
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51 | (1) |
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51 | (2) |
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Important Terms for Review |
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53 | (1) |
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Resolving Ethical Business Challenges |
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54 | (1) |
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55 | (2) |
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PART 2 ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS |
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57 | (68) |
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Chapter 3 Emerging Business Ethics Issues |
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59 | (33) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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Recognizing an Ethical Issue (Ethical Awareness) |
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61 | (2) |
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Foundational Values for Identifying Ethical Issues |
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63 | (1) |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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Ethical Issues and Dilemmas in Business |
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65 | (1) |
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Misuse of Company Time and Resources |
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66 | (1) |
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Abusive or Intimidating Behavior |
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66 | (3) |
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69 | (1) |
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70 | (1) |
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70 | (1) |
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71 | (2) |
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73 | (2) |
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75 | (1) |
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76 | (3) |
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79 | (1) |
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80 | (1) |
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81 | (1) |
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Intellectual Property Rights |
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82 | (1) |
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83 | (1) |
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The Challenge of Determining an Ethical Issue in Business |
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84 | (1) |
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85 | (1) |
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Important Terms for Review |
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86 | (1) |
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Resolving Ethical Business Challenges |
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87 | (1) |
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88 | (4) |
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Chapter 4 The Institutionalization of Business Ethics |
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92 | (33) |
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92 | (1) |
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92 | (1) |
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93 | (1) |
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Managing Ethical Risk Through Mandated and Voluntary Programs |
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94 | (2) |
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Mandated Requirements for Legal Compliance |
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96 | (1) |
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Laws Regulating Competition |
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97 | (4) |
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Laws Protecting Consumers |
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101 | (2) |
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Laws Promoting Equity and Safety |
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103 | (2) |
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Gatekeepers and Stakeholders |
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105 | (1) |
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105 | (1) |
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106 | (1) |
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The Sarbanes-Oxley (Sox) Act |
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106 | (2) |
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Public Company Accounting Oversight Board |
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108 | (1) |
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Auditor and Analyst Independence |
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108 | (1) |
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Whistle-Blower Protection |
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108 | (1) |
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109 | (1) |
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Dodd-Frank Wall Street Reform and Consumer Protection Act |
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109 | (1) |
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109 | (1) |
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Consumer Financial Protection Bureau |
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110 | (1) |
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Whistle-Blower Bounty Program |
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110 | (1) |
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Laws That Encourage Ethical Conduct |
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111 | (1) |
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Federal Sentencing Guidelines for Organizations |
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112 | (3) |
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Highly Appropriate Core Practices |
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115 | (1) |
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Voluntary Responsibilities |
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116 | (1) |
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116 | (1) |
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117 | (1) |
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The Importance of Institutionalization in Business Ethics |
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118 | (1) |
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118 | (2) |
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Important Terms for Review |
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120 | (1) |
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Resolving Ethical Business Challenges |
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121 | (1) |
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122 | (3) |
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PART 3 THE DECISION-MAKING PROCESS |
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125 | (86) |
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Chapter 5 Ethical Decision Making |
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126 | (26) |
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126 | (1) |
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126 | (1) |
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127 | (1) |
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A Framework for Ethical Decision Making in Business |
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128 | (1) |
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128 | (3) |
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131 | (1) |
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132 | (2) |
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134 | (3) |
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Business Ethics Intentions, Behavior, and Evaluations |
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137 | (1) |
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Using the Ethical Decision-Making Model to Improve Ethical Decisions |
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138 | (1) |
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Normative Considerations in Ethical Decision Making |
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139 | (1) |
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Institutions as the Foundation for Normative Values |
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140 | (2) |
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Implementing Principles and Core Values in Ethical Decision Making |
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142 | (2) |
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Understanding Ethical Decision Making |
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144 | (1) |
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145 | (1) |
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Important Terms for Review |
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146 | (1) |
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Resolving Ethical Business Challenges |
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147 | (1) |
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148 | (4) |
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Chapter 6 Individual Factors: Moral Philosophies and Values |
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152 | (29) |
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152 | (1) |
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152 | (1) |
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153 | (1) |
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154 | (2) |
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156 | (1) |
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Instrumental and Intrinsic Goodness |
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157 | (1) |
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158 | (3) |
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161 | (1) |
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162 | (2) |
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164 | (2) |
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166 | (1) |
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Applying Moral Philosophy to Ethical Decision Making |
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167 | (1) |
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Cognitive Moral Development and Its Problems |
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168 | (3) |
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171 | (3) |
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Individual Factors in Business Ethics |
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174 | (1) |
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175 | (1) |
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Important Terms for Review |
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176 | (1) |
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Resolving Ethical Business Challenges |
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177 | (1) |
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178 | (3) |
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Chapter 7 Organizational Factors: The Role of Ethical Culture and Relationships |
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181 | (30) |
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181 | (1) |
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181 | (1) |
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182 | (1) |
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Defining Corporate Culture |
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183 | (2) |
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The Role of Corporate Culture in Ethical Decision Making |
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185 | (1) |
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Ethical Frameworks and Evaluations of Corporate Culture |
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186 | (2) |
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Ethics as a Component of Corporate Culture |
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188 | (1) |
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Compliance versus Values-Based Ethical Cultures |
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189 | (2) |
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191 | (1) |
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192 | (4) |
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Leaders Influence Corporate Culture |
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196 | (1) |
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Power Shapes Corporate Culture |
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196 | (2) |
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Motivating Ethical Behavior |
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198 | (1) |
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Organizational Structure and Business Ethics |
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199 | (3) |
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Group Dimensions of Corporate Structure and Culture |
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202 | (1) |
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202 | (2) |
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204 | (1) |
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Variation in Employee Conduct |
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205 | (1) |
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Can People Control Their Actions Within a Corporate Culture? |
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206 | (1) |
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207 | (1) |
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Important Terms for Review |
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208 | (1) |
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Resolving Ethical Business Challenges |
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209 | (1) |
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210 | (1) |
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PART 4 IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY |
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211 | (169) |
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Chapter 8 Developing an Effective Ethics Program |
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213 | (26) |
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213 | (1) |
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213 | (1) |
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214 | (1) |
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The Responsibility of the Corporation as a Moral Agent |
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215 | (2) |
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The Need for Organizational Ethics Programs |
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217 | (2) |
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An Effective Ethics Program |
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219 | (1) |
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An Ethics Program Can Help Avoid Legal Problems |
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220 | (2) |
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Values Versus Compliance Programs |
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222 | (1) |
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223 | (3) |
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226 | (1) |
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Ethics Training and Communication |
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227 | (2) |
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Systems to Monitor and Enforce Ethical Standards |
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229 | (2) |
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Continuous Improvement of an Ethics Program |
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231 | (1) |
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Common Mistakes in Designing and Implementing an Ethics Program |
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232 | (1) |
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233 | (1) |
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Important Terms for Review |
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234 | (1) |
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Resolving Ethical Business Challenges |
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235 | (1) |
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236 | (3) |
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Chapter 9 Managing and Controlling Ethics Programs |
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239 | (33) |
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239 | (1) |
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239 | (1) |
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239 | (2) |
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Implementing Ethics Programs |
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241 | (2) |
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243 | (1) |
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Benefits of Ethics Auditing |
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244 | (3) |
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Ethical Crisis Management and Recovery |
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247 | (1) |
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Measuring Nonfinancial Ethical Performance |
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248 | (3) |
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Risks and Requirements in Ethics Auditing |
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251 | (1) |
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252 | (2) |
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Secure Commitment of Top Managers and Board of Directors |
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254 | (1) |
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Establish a Committee to Oversee the Ethics Audit |
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255 | (1) |
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Define the Scope of the Audit Process |
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255 | (1) |
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Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities |
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255 | (3) |
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Collect and Analyze Relevant Information |
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258 | (3) |
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261 | (1) |
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262 | (1) |
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The Strategic Importance Of Ethics Auditing |
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263 | (2) |
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265 | (2) |
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Important Terms for Review |
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267 | (1) |
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Resolving Ethical Business Challenges |
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268 | (1) |
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269 | (3) |
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Chapter 10 Globalization of Ethical Decision-Making |
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272 | (36) |
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272 | (1) |
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272 | (1) |
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273 | (1) |
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Global Culture, Values, and Practices |
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274 | (3) |
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Economic Foundations of Business Ethics |
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277 | (2) |
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279 | (4) |
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Multinational Corporation |
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283 | (3) |
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Global Cooperation To Support Responsible Business |
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286 | (1) |
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International Monetary Fund |
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286 | (1) |
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United Nations Global Compact |
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286 | (1) |
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World Trade Organization (WTO) |
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287 | (1) |
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288 | (1) |
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288 | (1) |
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289 | (3) |
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292 | (1) |
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Internet Security and Privacy |
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292 | (2) |
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294 | (1) |
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294 | (2) |
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Labor and the Right to Work |
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296 | (1) |
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297 | (1) |
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298 | (1) |
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The Importance of Ethical Decision Making in Global Business |
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299 | (2) |
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301 | (1) |
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Important Terms For Review |
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302 | (1) |
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Resolving Ethical Business Challenges |
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303 | (1) |
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304 | (4) |
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Chapter 11 Ethical leadership |
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308 | (36) |
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308 | (1) |
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308 | (1) |
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309 | (2) |
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Defining Ethical Leadership |
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311 | (2) |
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Requirements for Ethical Leadership |
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313 | (2) |
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Benefits of Ethical Leadership |
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315 | (1) |
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Ethical Leadership and Organizational Culture |
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316 | (2) |
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Managing Ethical Conflicts |
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318 | (1) |
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Conflict Management Styles |
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319 | (2) |
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Ethical Leaders Empower Employees |
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321 | (1) |
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Ethical Leadership Communication |
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322 | (1) |
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Ethical Leadership Communication Skills |
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323 | (3) |
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Leader-Follower Relationships in Communication |
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326 | (1) |
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Ethics Programs and Communication |
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327 | (1) |
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Power Differences and Workplace Politics |
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328 | (1) |
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329 | (1) |
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Leadership Styles Influence Ethical Decisions |
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329 | (3) |
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332 | (3) |
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335 | (2) |
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Important Terms for Review |
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337 | (1) |
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Resolving ethical business challenges |
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338 | (1) |
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339 | (5) |
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Chapter 12 Sustainability: Ethical and Social Responsibility Dimensions |
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344 | (36) |
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344 | (1) |
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344 | (1) |
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345 | (2) |
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347 | (1) |
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How Sustainability Relates to Ethical Decision Making and Social Responsibility |
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347 | (2) |
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Global Environmental Issues |
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349 | (1) |
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350 | (2) |
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352 | (2) |
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354 | (4) |
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Environmental Legislation |
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358 | (1) |
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Environmental Protection Agency (EPA) |
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358 | (1) |
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Environmental Legislation |
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359 | (4) |
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Alternative Energy Sources |
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363 | (1) |
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364 | (1) |
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364 | (1) |
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364 | (1) |
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365 | (1) |
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365 | (1) |
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365 | (1) |
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Business Response to Sustainability Issues |
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366 | (2) |
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368 | (1) |
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368 | (1) |
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Strategic Implementation of Environmental Responsibility |
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369 | (1) |
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370 | (1) |
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371 | (1) |
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371 | (1) |
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The Strategic Environmental Audit |
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372 | (1) |
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373 | (1) |
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Important Terms for Review |
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374 | (1) |
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Resolving Ethical Business Challenges |
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375 | (1) |
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376 | (4) |
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380 | (235) |
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Case 1 Monsanto Attempts to Balance Stakeholder Interests |
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382 | (14) |
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Case 2 Starbucks' Mission: Social Responsibility and Brand Strength |
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396 | (11) |
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Case 3 Walmart Manages Ethics and Compliance Challenges |
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407 | (17) |
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Case 4 Sustainability Challenges in the Gas and Oil Industry |
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424 | (10) |
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Case 5 New Belgium Brewing: Ethical and Environmental Responsibility |
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434 | (10) |
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Case 6 National Collegiate Athletic Association Ethics and Compliance Program |
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444 | (14) |
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Case 7 Google: The Quest to Balance Privacy with Profitss |
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458 | (17) |
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Case 8 Zappos: Delivering Customer Satisfaction |
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475 | (11) |
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Case 9 Enron: Questionable Accounting Leads to Collapse |
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486 | (12) |
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Case 10 Home Depot Implements Stakeholder Orientation |
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498 | (10) |
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Case 11 Frauds of the Century |
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508 | (9) |
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Case 12 Insider Trading at the Galleon Group |
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517 | (8) |
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Case 13 Whole Foods Strives to Be an Ethical Corporate Citizen |
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525 | (12) |
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Case 14 Apple Inc.'s Ethical Success and Challenges |
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537 | (11) |
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Case 15 PepsiCo's Journey Toward an Ethical and Socially Responsible Culture |
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548 | (15) |
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Case 16 Ethical Leadership at Cardinal IG: The Foundation of a Culture of Diversity |
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563 | (9) |
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Case 17 Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges |
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572 | (11) |
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Case 18 Managing the Risks of Global Bribery in Business |
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583 | (11) |
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Case 19 Mattel Responds to Ethical Challenges |
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594 | (10) |
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Case 20 Best Buy Fights Against Electronic Waste |
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604 | (11) |
Index |
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615 | |