|
PART 1: AN OVERVIEW OF BUSINESS ETHICS |
|
|
1 | (54) |
|
The Importance of Business Ethics |
|
|
2 | (26) |
|
|
3 | (1) |
|
|
3 | (1) |
|
|
3 | (25) |
|
|
7 | (1) |
|
Why Study Business Ethics? |
|
|
8 | (1) |
|
A Crisis in Business Ethics |
|
|
8 | (2) |
|
The Reasons for Studying Business Ethics |
|
|
10 | (1) |
|
The Development Of Business Ethics |
|
|
11 | (1) |
|
Before 1960: Ethics in Business |
|
|
11 | (1) |
|
The 1960s: The Rise of Social Issues in Business |
|
|
12 | (1) |
|
The 1970s: Business Ethics as an Emerging Field |
|
|
13 | (1) |
|
|
13 | (1) |
|
The 1990s: Institutionalization of Business Ethics |
|
|
14 | (1) |
|
The Twenty-First Century: A New Focus on Business Ethics |
|
|
15 | (1) |
|
Developing An Organizational And Global Ethical Culture |
|
|
16 | (1) |
|
The Benefits Of Business Ethics |
|
|
17 | (1) |
|
Ethics Contribute to Employee Commitment |
|
|
18 | (1) |
|
Ethics Contribute to Investor Loyalty |
|
|
19 | (1) |
|
Ethics Contribute to Customer Satisfaction |
|
|
20 | (1) |
|
Ethics Contribute to Profits |
|
|
21 | (1) |
|
Our Framework For Studying Business Ethics |
|
|
22 | (2) |
|
|
24 | (2) |
|
Important Terms For Review |
|
|
26 | (1) |
|
Resolving Ethical Business Challenges |
|
|
26 | (1) |
|
|
27 | (1) |
|
Stakeholder Relationships, Social Responsibility, and Corporate Governance |
|
|
28 | (27) |
|
|
29 | (1) |
|
|
29 | (1) |
|
|
29 | (26) |
|
Stakeholders Define Ethical Issues In Business |
|
|
31 | (2) |
|
|
33 | (1) |
|
A Stakeholder Orientation |
|
|
34 | (3) |
|
Social Responsibility And The Importance Of A Stakeholder Orientation |
|
|
37 | (1) |
|
Social Responsibility And Ethics |
|
|
38 | (3) |
|
Corporate Governance Provides Formalized Responsibility To Stakeholders |
|
|
41 | (2) |
|
Views of Corporate Governance |
|
|
43 | (1) |
|
The Role of Boards of Directors |
|
|
44 | (3) |
|
Implementing A Stakeholder Perspective |
|
|
47 | (1) |
|
Assessing the Corporate Culture |
|
|
47 | (1) |
|
Identifying Stakeholder Groups |
|
|
47 | (1) |
|
Identifying Stakeholder Issues |
|
|
48 | (1) |
|
Assessing Organizational Commitment to Social Responsibility |
|
|
48 | (1) |
|
Identifying Resources and Determining Urgency |
|
|
49 | (1) |
|
Gaining Stakeholder Feedback |
|
|
49 | (1) |
|
|
49 | (2) |
|
Important Terms For Review |
|
|
51 | (1) |
|
Resolving Ethical Business Challenges |
|
|
51 | (2) |
|
|
53 | (2) |
|
PART 2: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS |
|
|
55 | (70) |
|
Emerging Business Ethics Issues |
|
|
56 | (34) |
|
|
57 | (1) |
|
|
57 | (1) |
|
|
57 | (33) |
|
Recognizing An Ethical Issue |
|
|
60 | (2) |
|
|
62 | (1) |
|
|
63 | (1) |
|
|
63 | (1) |
|
Ethical Issues And Dilemmas In Business |
|
|
64 | (1) |
|
Abusive or Intimidating Behavior |
|
|
64 | (3) |
|
|
67 | (1) |
|
|
68 | (1) |
|
|
68 | (1) |
|
|
69 | (1) |
|
|
70 | (2) |
|
|
72 | (2) |
|
|
74 | (2) |
|
|
76 | (3) |
|
|
79 | (1) |
|
|
80 | (1) |
|
|
81 | (1) |
|
Intellectual Property Rights |
|
|
81 | (1) |
|
|
82 | (2) |
|
The Challenge Of Determining An Ethical Issue In Business |
|
|
84 | (1) |
|
|
85 | (1) |
|
Important terms for review |
|
|
86 | (1) |
|
Resolving Ethical Business Challenges |
|
|
87 | (2) |
|
|
89 | (1) |
|
The institutionalization of Business Ethics |
|
|
90 | (35) |
|
|
91 | (1) |
|
|
91 | (1) |
|
|
91 | (34) |
|
Managing Ethical Risk Through Mandated And Voluntary Programs |
|
|
93 | (2) |
|
Mandated Requirements For Legal Compliance |
|
|
95 | (2) |
|
Laws Regulating Competition |
|
|
97 | (1) |
|
Laws Protecting Consumers |
|
|
98 | (3) |
|
Laws Promoting Equity and Safety |
|
|
101 | (1) |
|
Laws Protecting the Environment |
|
|
102 | (3) |
|
Gatekeepers and Stakeholders |
|
|
105 | (1) |
|
|
106 | (1) |
|
|
106 | (1) |
|
|
107 | (2) |
|
Public Company Accounting Oversight Board |
|
|
109 | (1) |
|
Conflicts of Interest: Auditor and Analyst Independence |
|
|
110 | (1) |
|
Enhanced Financial Disclosures |
|
|
110 | (1) |
|
Whistle-Blower Protection |
|
|
110 | (1) |
|
Corporate and Criminal Fraud Accountability |
|
|
111 | (1) |
|
|
111 | (1) |
|
Laws That Encourage Ethical Conduct |
|
|
112 | (1) |
|
Federal Sentencing Guidelines For Organizations |
|
|
113 | (3) |
|
Highly Appropriate Core Practices |
|
|
116 | (1) |
|
Philanthropic Contributions |
|
|
117 | (1) |
|
|
118 | (1) |
|
|
119 | (1) |
|
Important terms for review |
|
|
120 | (1) |
|
resolving ethical business challenges |
|
|
120 | (3) |
|
|
123 | (2) |
|
PART 3: THE DECISION MAKING PROCESS |
|
|
125 | (88) |
|
Ethical Decision Making and Ethical Leadership |
|
|
126 | (22) |
|
|
127 | (1) |
|
|
127 | (1) |
|
|
127 | (21) |
|
A Framework for Ethical Decision Making in Business |
|
|
128 | (1) |
|
|
129 | (1) |
|
|
130 | (2) |
|
|
132 | (1) |
|
|
133 | (2) |
|
Business Ethics Evaluations and Intentions |
|
|
135 | (1) |
|
Using the Ethical Decision Making Framework to Improve Ethical Decisions |
|
|
136 | (1) |
|
The Role of Leadership in a Corporate Culture |
|
|
137 | (1) |
|
Leadership Styles Influence Ethical Decisions |
|
|
138 | (2) |
|
Habits of Strong Ethical Leaders |
|
|
140 | (1) |
|
Ethical Leaders Have Strong Personal Character |
|
|
141 | (1) |
|
Ethical Leaders Have a Passion to Do Right |
|
|
141 | (1) |
|
Ethical Leaders Are Proactive |
|
|
141 | (1) |
|
Ethical Leaders Consider Stakeholders' Interests |
|
|
142 | (1) |
|
Ethical Leaders Are Role Models for the Organization's Values |
|
|
142 | (1) |
|
Ethical Leaders Are Transparent and Actively Involved in Organizational Decision Making |
|
|
143 | (1) |
|
Ethical Leaders Are Competent Managers Who Take a Holistic View of the Firm's Ethical Culture |
|
|
143 | (1) |
|
|
144 | (1) |
|
Important Terms for Review |
|
|
145 | (1) |
|
Resolving Ethical Business Challenges |
|
|
145 | (2) |
|
|
147 | (1) |
|
Individual Factors: Moral Philosophies and Values |
|
|
148 | (30) |
|
|
149 | (1) |
|
|
149 | (29) |
|
|
149 | (2) |
|
|
151 | (1) |
|
|
152 | (2) |
|
Goodness---Instrumental and Intrinsic |
|
|
154 | (1) |
|
|
155 | (3) |
|
|
158 | (2) |
|
|
160 | (1) |
|
|
161 | (2) |
|
|
163 | (1) |
|
Applying Moral Philosophy to Ethical Decision Making |
|
|
164 | (2) |
|
Cognitive Moral Development |
|
|
166 | (2) |
|
|
168 | (4) |
|
The Role of Individual Factors in Business Ethics |
|
|
172 | (1) |
|
|
172 | (2) |
|
Important terms for review |
|
|
174 | (1) |
|
Resolving Ethical Business Challenges |
|
|
175 | (2) |
|
|
177 | (1) |
|
Organizational Factors: The Role of Ethical Culture and Relationships |
|
|
178 | (35) |
|
|
179 | (1) |
|
|
179 | (1) |
|
|
179 | (34) |
|
Defining Corporate Culture |
|
|
181 | (2) |
|
The Role of Corporate Culture in Ethical Decision Making |
|
|
183 | (1) |
|
Ethical Frameworks and Evaluations of Corporate Culture |
|
|
184 | (2) |
|
Ethics as a Component of Corporate Culture |
|
|
186 | (2) |
|
Compliance versus Value-based Ethical Cultures |
|
|
188 | (2) |
|
|
190 | (1) |
|
|
191 | (3) |
|
Leaders Influence Corporate Culture |
|
|
194 | (1) |
|
|
194 | (1) |
|
|
195 | (1) |
|
|
195 | (1) |
|
|
196 | (1) |
|
|
196 | (1) |
|
Motivating Ethical Behavior |
|
|
197 | (1) |
|
Organizational Structure and Business Ethics |
|
|
198 | (3) |
|
Group Dimensions of Corporate Structure and Culture |
|
|
201 | (1) |
|
|
201 | (3) |
|
|
204 | (1) |
|
Variation in Employee Conduct |
|
|
204 | (2) |
|
Can People Control Their Own Actions Within a Corporate Culture? |
|
|
206 | (2) |
|
|
208 | (1) |
|
Important terms for review |
|
|
209 | (1) |
|
Resolving Ethical Business Challenges |
|
|
210 | (1) |
|
|
211 | (2) |
|
PART 4: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY |
|
|
213 | (87) |
|
Developing an Effective Ethics Program |
|
|
214 | (26) |
|
|
215 | (1) |
|
|
215 | (1) |
|
|
215 | (25) |
|
The Responsibility of the Corporation as a Moral Agent |
|
|
217 | (2) |
|
The Need for Organizational Ethics Programs |
|
|
219 | (2) |
|
An Effective Ethics Program |
|
|
221 | (1) |
|
An Ethics Program Can Help Avoid Legal Problems |
|
|
222 | (2) |
|
Values versus Compliance Programs |
|
|
224 | (1) |
|
|
224 | (3) |
|
|
227 | (1) |
|
Ethics Training and Communication |
|
|
228 | (2) |
|
Systems to Monitor and Enforce Ethical Standards |
|
|
230 | (2) |
|
Continuous Improvement of the Ethics Program |
|
|
232 | (1) |
|
Common Mistakes in Designing and Implementing an Ethics Program |
|
|
233 | (2) |
|
|
235 | (1) |
|
Important Terms for Review |
|
|
236 | (1) |
|
resolving ethical Business Challenges |
|
|
237 | (2) |
|
|
239 | (1) |
|
Implementing and Auditing Ethics Programs |
|
|
240 | (30) |
|
|
241 | (1) |
|
|
241 | (1) |
|
|
241 | (29) |
|
|
243 | (1) |
|
Benefits of Ethics Auditing |
|
|
244 | (2) |
|
Ethical Crisis Management and Recovery |
|
|
246 | (2) |
|
Challenges of Measuring Nonfinancial Performance |
|
|
248 | (3) |
|
Risks and Requirements in Ethics Auditing |
|
|
251 | (1) |
|
|
252 | (1) |
|
Secure Commitment of Top Managers and Board of Directors |
|
|
253 | (1) |
|
Establish a Committee to Oversee the Ethics Audit |
|
|
254 | (1) |
|
Define the Scope of the Audit Process |
|
|
255 | (1) |
|
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities |
|
|
255 | (2) |
|
Collect and Analyze Relevant Information |
|
|
257 | (4) |
|
|
261 | (1) |
|
|
262 | (1) |
|
The Strategic Importance of Ethics Auditing |
|
|
262 | (3) |
|
|
265 | (2) |
|
Important Terms for Review |
|
|
267 | (1) |
|
Resolving Ethical Business Challenges |
|
|
267 | (2) |
|
|
269 | (1) |
|
Globalization of Ethical Decision Making |
|
|
270 | (30) |
|
|
271 | (1) |
|
|
271 | (1) |
|
|
271 | (29) |
|
Capitalism, Economics, and Business Ethics |
|
|
273 | (5) |
|
Common Values, Goals, and Business Practices |
|
|
278 | (3) |
|
Global Business Practices |
|
|
281 | (3) |
|
|
284 | (2) |
|
|
286 | (2) |
|
|
288 | (1) |
|
|
288 | (2) |
|
|
290 | (1) |
|
International Monetary Fund (IMF) |
|
|
291 | (1) |
|
World Trade Organization (WTO) |
|
|
292 | (1) |
|
The Multinational Corporation (MNC) |
|
|
293 | (3) |
|
|
296 | (1) |
|
Important Terms for Review |
|
|
297 | (1) |
|
Resolving Ethical Business Challenges |
|
|
297 | (2) |
|
|
299 | (1) |
|
|
300 | (186) |
|
Monsanto Attempts to Balance Stakeholder Interests |
|
|
302 | (12) |
|
Wal-Mart: The Future Is Sustainability |
|
|
314 | (13) |
|
|
327 | (11) |
|
Countrywide Financial: The Subprime Meltdown |
|
|
338 | (10) |
|
Arthur Andersen: Questionable Accounting Practices |
|
|
348 | (9) |
|
Coping with Financial and Ethical Risks at American International Group (AIG) |
|
|
357 | (10) |
|
Starbucks' Mission: Social Responsibility and Brand Strength |
|
|
367 | (8) |
|
The Fraud of the Century: The Case of Bernard Madoff |
|
|
375 | (11) |
|
Nike: Managing Ethical Missteps---Sweatshops to Leadership in Employment Practices |
|
|
386 | (11) |
|
Banking Industry Meltdown: The Ethical and Financial Risks of Derivatives |
|
|
397 | (10) |
|
The Coca-Cola Company Struggles with Ethical Crises |
|
|
407 | (12) |
|
Enron: Questionable Accounting Leads to Collapse |
|
|
419 | (12) |
|
BP (Beyond Petroleum) Focuses on Sustainability |
|
|
431 | (9) |
|
Tyco International: Leadership Crisis |
|
|
440 | (8) |
|
Responds to Ethical Challenges |
|
|
448 | (10) |
|
PETCO Develops Successful Stakeholder Relationships |
|
|
458 | (8) |
|
Home Depot Implements Stakeholder Orientation |
|
|
466 | (10) |
|
New Belgium Brewing: Ethical and Environmental Responsibility |
|
|
476 | (10) |
Notes |
|
486 | (15) |
Index |
|
501 | |