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x | |
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xi | |
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xii | |
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xiv | |
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List of `It's my job' voice boxes |
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xv | |
Preface |
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xvii | |
Acknowledgements |
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xix | |
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1 An introduction to business events |
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1 | (20) |
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Introduction to business events: concepts and definitions |
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1 | (1) |
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The distinguishing characteristics of business events |
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2 | (4) |
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6 | (4) |
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The benefits of business events |
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10 | (3) |
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Measuring the benefits of business events |
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13 | (3) |
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The costs of business events |
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16 | (5) |
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21 | (40) |
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21 | (2) |
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The uses of corporate meetings |
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23 | (4) |
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The distinguishing characteristics of corporate meetings |
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27 | (3) |
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Corporate meeting planners |
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30 | (2) |
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The corporate meeting planning process |
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32 | (29) |
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3 Association conferences |
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61 | (44) |
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62 | (4) |
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The distinguishing characteristics of association conferences |
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66 | (8) |
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Planning association conferences |
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74 | (31) |
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105 | (18) |
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106 | (2) |
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The SMERF meetings market |
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108 | (2) |
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The distinguishing characteristics of SMERF meetings |
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110 | (3) |
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Targeting and servicing the SMERF market |
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113 | (3) |
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116 | (7) |
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123 | (34) |
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123 | (4) |
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The distinguishing characteristics of awards ceremonies |
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127 | (2) |
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The value of awards ceremonies |
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129 | (5) |
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The market for awards ceremonies |
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134 | (2) |
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Designing and delivering awards ceremonies |
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136 | (21) |
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157 | (26) |
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The uses of political meetings |
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157 | (7) |
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The distinguishing characteristics of political meetings |
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164 | (4) |
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Planning political meetings |
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168 | (15) |
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183 | (36) |
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Motivation in the workplace |
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184 | (2) |
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The distinguishing characteristics of incentive travel |
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186 | (1) |
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The value of incentive travel |
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187 | (3) |
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The market for incentive travel |
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190 | (5) |
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Designing and delivering incentive travel programmes |
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195 | (24) |
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219 | (46) |
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220 | (1) |
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The distinguishing characteristics of exhibitions |
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221 | (3) |
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224 | (4) |
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The market for exhibitions |
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228 | (9) |
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237 | (28) |
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265 | (26) |
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265 | (2) |
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The distinguishing characteristics of corporate hospitality |
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267 | (2) |
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The benefits of corporate hospitality |
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269 | (2) |
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The challenges in using corporate hospitality |
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271 | (3) |
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The corporate hospitality market |
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274 | (4) |
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Planning corporate hospitality events |
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278 | (13) |
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10 Destination marketing for business events |
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291 | (44) |
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A history of convention bureaus |
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291 | (3) |
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The governance and funding of convention bureaus |
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294 | (3) |
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The marketing activities of convention bureaus |
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297 | (16) |
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Convention bureau services for business events planners |
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313 | (22) |
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11 Business events knowledge |
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335 | (32) |
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The professionalisation of the business events industry |
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336 | (1) |
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The role of formal education in business events 33 |
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337 | (3) |
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Defining the body of knowledge for business events |
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340 | (3) |
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Professional development for the business events workforce |
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343 | (3) |
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Research on the business events industry |
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346 | (21) |
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12 Sustainability for business events |
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367 | (1) |
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A history of sustainability |
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368 | (1) |
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Business events and the natural environment |
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369 | (9) |
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Business events and social legacy |
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378 | (5) |
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Support for business events sustainability initiatives |
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383 | (20) |
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13 Business events ethics |
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403 | (18) |
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Personal ethics and professional ethics |
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404 | (1) |
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404 | (3) |
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Ethical issues in business events |
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407 | (7) |
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Ethical codes for business events professionals |
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414 | (7) |
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14 Business events technology |
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421 | (34) |
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421 | (1) |
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Technology usage by the business events industry |
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422 | (2) |
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Using the established technologies in business events |
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424 | (8) |
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Using the emerging technologies in business events |
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432 | (3) |
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Technology for exhibitions |
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435 | (4) |
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439 | (2) |
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441 | (14) |
Index |
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455 | |