This volume shows how ICT (information and communications technology) can play the role of a driver of business process reengineering (BPR). ICT can aid in enabling improvement in BPR activity cycles as it provides many components that enhance performance that can lead to competitive advantages. IT can interface with BPR to improve business processes in terms of communication, inventory management, data management, management information systems, customer relationship management, computer-aided design, computer-aided manufacturing (CAM), and computer-aided engineering. This volume explores these issues in depth.
| Abbreviations |
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ix | |
| Preface |
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xi | |
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1 The Success of Information Technology: The Greatest Empowering Agent of Business Process Reengineering |
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1 | (16) |
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2 Heading Toward a New Direction of Development Through ICT Emerging Technology |
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17 | (20) |
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3 Information Technology-Enabled Business Process Reengineering: Organizational and Human Resource Dimensions |
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37 | (16) |
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4 Rethinking, Replanning, and Rebuilding: Customer Expectations |
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53 | (16) |
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5 ICT as a Driver of Business Process Reengineering |
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69 | (14) |
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6 Corporate Goals and Creating Value: Improving Organizational Innovation |
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83 | (16) |
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7 Reengineering Processes: Key Toward Information Technology Improvements |
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99 | (16) |
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8 Crafting Possibility Improvement: An Information System Approach |
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115 | (16) |
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9 Process Restructuring: Customers, Suppliers, and Business Partner Dimensions |
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131 | (20) |
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10 Application of Six Sigma in Information Technology: A Business Process Redesign Perspective |
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151 | (18) |
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11 Managing the Role of Information Technology: Alteration of Corporate Changes |
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169 | (16) |
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12 The Role of Information Technology: A Driving Force Behind the Productivity of Organizations |
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185 | (16) |
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13 Business Process Reengineering: Producing a Higher Level of Output to a Specific Product in a Specific Time |
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201 | (14) |
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14 Technology Enhancement Redesign Business Structure: From Functional to Cross-Functional |
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215 | (16) |
| Index |
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231 | |
Heru Susanto, PhD, is currently the head and a researcher of the Computational Science & IT Governance Research Group at the Indonesian Institute of Sciences. He is also an Honorary Professor and Visiting Scholar at the Department of Information Management, College of Management and Hospitality, Tunghai University, Taichung, Taiwan. Dr. Heru has experience as an IT professional and as web division head at IT Strategic Management at Indomobil Group Corporation. He has worked as the Prince Muqrin Chair for Information Security Technologies at King Saud University in Riyadh, Saudi Arabia.
Fang-Yie Leu, PhD, is currently a Professor in the Computer Science Department at Tunghai University, Taiwan. He is on the editorial boards of several journals. Professor Leu organizes international workshops on mobile commerce, cloud computing, network and communication security (MCNCS) and compact wireless EVA communications system (CWECS). He is an IEEE member and now serves as a technical program committee (TPC) member of many international conferences. He was also a visiting scholar at the University of Pittsburgh, Pennsylvania.
Chin Kang Chen, PhD, is a Lecturer at the Universiti Brunei Darussalam, Begawan, Brunei. He also has industry experience from working on projects with local telecommunications companies and government ministries and agencies. His research interests include information security management system, IT governance, mobile devices, cloud computing, and e-government.
