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Communicating Professionally: A How-To-Do-It Manual for Librarians 3rd Revised edition [Minkštas viršelis]

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  • Formatas: Paperback / softback, 424 pages, illustrations
  • Serija: A How-To-Do-It Manual for Librarians
  • Išleidimo metai: 17-Jul-2013
  • Leidėjas: Neal-Schuman Publishers Inc
  • ISBN-10: 1555709087
  • ISBN-13: 9781555709082
Kitos knygos pagal šią temą:
Communicating Professionally: A How-To-Do-It Manual for Librarians 3rd Revised editionDidesnis paveikslėlis
  • Formatas: Paperback / softback, 424 pages, illustrations
  • Serija: A How-To-Do-It Manual for Librarians
  • Išleidimo metai: 17-Jul-2013
  • Leidėjas: Neal-Schuman Publishers Inc
  • ISBN-10: 1555709087
  • ISBN-13: 9781555709082
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9781555709082.html
Raktažodžiai:
The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual coversFundamental skills such as listening, speaking, and writingReading others' nonverbal behaviorHow to integrate skills, with tips for practicingSense-making, a theory of information as communicationCommon interactions like speaking one-on-one, working in groups, and giving presentationsTraining others in communication skills, including a special section on technology-based training
Preface xiii
Acknowledgments xxiii
Part 1 Skills
1 Nonverbal Behavior
3(18)
1.1 Introduction to Nonverbal Behavior
3(2)
1.2 Eye Contact
5(1)
1.3 Smiling and Nodding
6(1)
1.4 Pausing
7(1)
1.5 Posture
8(1)
1.6 Physical Appearance
9(1)
1.7 Personal Space
10(1)
1.8 Vocal Qualities
11(5)
1.9 Annotated Bibliography
16(5)
2 Listening
21(10)
2.1 Goals of Effective Listening
21(1)
2.2 Active Listening
22(2)
2.3 Barriers to Listening
24(1)
2.4 Improving Listening Skills
25(2)
2.5 Annotated Bibliography
27(4)
3 Speaking
31(32)
3.1 Introduction to Speaking Skills
31(1)
3.2 Acknowledgment
31(2)
3.3 Minimal Encouragers
33(1)
3.4 Open Questions versus Closed Questions
34(3)
3.5 Avoiding Premature Diagnosis
37(1)
3.6 Sense-Making Questions
38(2)
3.7 Follow-Up Questions
40(1)
3.8 Reflecting Content
41(1)
3.9 Reflecting Feeling
42(2)
3.10 Inclusion
44(3)
3.11 Closure
47(1)
3.12 Giving Instructions and Directions
48(2)
3.13 Confrontation
50(3)
3.14 Giving Feedback
53(2)
3.15 Receiving Feedback
55(1)
3.16 Offering Opinions and Suggestions
56(2)
3.17 Annotated Bibliography
58(5)
4 Writing
63(34)
4.1 Analyzing the Audience
63(2)
4.2 Choosing an Appropriate Style
65(3)
4.3 Writing with Impact
68(2)
4.4 Writing Clearly and Briefly
70(2)
4.5 Organizing
72(3)
4.6 Using Inclusive and Nondiscriminatory Language
75(1)
4.7 Checking Spelling
76(1)
4.8 Avoiding Common Grammatical Errors
77(3)
4.9 Using Tables, Charts, and Graphs
80(5)
4.10 Formatting the Page
85(1)
4.11 Writing Digitally
85(3)
4.12 Editing Your Work
88(1)
4.13 Postscript: Keeping Your Reader in Mind
89(1)
4.14 Annotated Bibliography
90(7)
5 Integration: Putting It All Together
97(20)
5.1 How to Use This
Chapter
97(1)
5.2 Theory and Paradigms
98(2)
5.3 Sense-Making: A Theory of Information as Communication
100(3)
5.4 Microcounseling and Microtraining
103(3)
5.5 Intentionality
106(1)
5.6 The Problem of Manipulation versus Genuineness
107(1)
5.7 Tips for Practicing
108(3)
5.7.1 Practicing Verbal Skills
108(2)
5.7.2 Practicing Writing Skills
110(1)
5.8 Skill Integration
111(1)
5.9 Annotated Bibliography
112(5)
Part 2 Applications
6 Speaking One-to-One
117(80)
6.1 Introduction to Speaking One-to-One
117(1)
6.1.1 Communicating Face-to-Face: The First 60 Seconds
117(1)
6.2 Using the Telephone and Voice Mail
118(4)
6.2.1 Answering the Telephone
118(2)
6.2.2 Voice Mail
120(2)
6.3 Interviewing
122(4)
6.3.1 What Is an Interview?
122(1)
6.3.2 Dimensions of the Interview
123(3)
6.3.3 All-Purpose Interviewing Skills
126(1)
6.4 Reference Interviews
126(32)
6.4.1 The Generic Reference Interview
128(5)
6.4.2 The Secondhand Reference Interview and the Imposed Query
133(2)
6.4.3 The Research Reference Interview
135(4)
6.4.4 The Telephone Reference Interview
139(1)
6.4.5 The Virtual Reference Interview
140(10)
6.4.6 The Readers' Advisory Interview
150(5)
6.4.7 Integrating Reference Interview Skills
155(3)
6.5 The Employment Interview
158(7)
6.5.1 Conducting the Interview
158(4)
6.5.2 Being Interviewed
162(3)
6.6 Coping with Special Situations
165(13)
6.6.1 Helping People with Disabilities
165(5)
6.6.2 Language and Speech Barriers
170(2)
6.6.3 Cross-Cultural Communication
172(2)
6.6.4 Handling Complaints
174(4)
6.7 Problematic Behavior
178(4)
6.7.1 Disruptive and Inappropriate Behavior
179(2)
6.7.2 Unlawful and Dangerous Behavior
181(1)
6.8 Annotated Bibliography
182(15)
7 Working in Groups
197(52)
7.1 Why Work in Groups?
197(1)
7.2 Characteristics of Groups
198(2)
7.3 Patterns of Communication
200(1)
7.4 Group Dynamics
200(8)
7.4.1 Task Functions
201(1)
7.4.2 Maintenance Functions
202(3)
7.4.3 Group Leadership
205(2)
7.4.4 Being a Good Group Participant
207(1)
7.5 Group Work in Libraries: Five Types of Face-to-Face Communication
208(14)
7.5.1 The Book Discussion
208(2)
7.5.2 The Problem-Solving Discussion
210(1)
7.5.3 The Focus Group
211(2)
7.5.4 The Formal Meeting
213(8)
7.5.5 Self-Directed Work Teams
221(1)
7.6 Virtual Groups
222(10)
7.6.1 Virtual Teams
225(2)
7.6.2 Virtual Conferencing
227(3)
7.6.3 Virtual Discussion Sites
230(2)
7.7 When Your Group Has Problems
232(6)
7.7.1 Self-Oriented Functions
232(2)
7.7.2 How to Handle Problem Behavior
234(4)
7.8 Annotated Bibliography
238(11)
8 Making Presentations
249(58)
8.1 General Considerations
249(2)
8.2 Arranging for Other People to Speak
251(5)
8.2.1 Introducing a Speaker
253(1)
8.2.2 Thanking a Speaker
254(1)
8.2.3 Chairing a Panel
255(1)
8.3 Making a Presentation Yourself
256(17)
8.3.1 Knowing Your Purpose
257(1)
8.3.2 Analyzing the Audience
257(1)
8.3.3 Finding a Topic
258(1)
8.3.4 Developing the Topic
259(2)
8.3.5 Choosing an Appropriate Arrangement
261(2)
8.3.6 Using Audiovisual Aids and Presentation Software
263(5)
8.3.7 Delivery
268(1)
8.3.8 Overcoming Stage Fright
268(3)
8.3.9 Public Speaking: A Checklist
271(2)
8.4 Making Longer Presentations at Workshops and Conference Sessions
273(8)
8.4.1 Requirements of Longer Presentations
273(1)
8.4.2 Designing the Presentation
274(2)
8.4.3 Getting the Audience Involved
276(3)
8.4.4 Answering Questions from the Audience
279(1)
8.4.5 Evaluating the Presentation
280(1)
8.5 Some Specialized Forms of Presentation
281(9)
8.5.1 Poster Presentations
281(4)
8.5.2 Booktalking
285(3)
8.5.3 Leading Tours
288(2)
8.6 Providing Library Use and Information Literacy Instruction
290(6)
8.6.1 Attending and Influencing Skills for Instruction
292(1)
8.6.2 Questioning Skills for Instruction
293(1)
8.6.3 Group Skills for Instruction
294(2)
8.7 The Media Interview
296(4)
8.8 Annotated Bibliography
300(7)
9 Producing Texts
307(90)
9.1 When to Write and When Not to Write
307(2)
9.2 Internal Communication versus External Communication
309(1)
9.3 Messages
310(10)
9.3.1 E-mail
311(1)
9.3.2 Instant Messaging and Online Chat
312(2)
9.3.3 Text Messaging
314(1)
9.3.4 Facebook
315(2)
9.3.5 Virtual Discussion Sites
317(2)
9.3.6 Blogs
319(1)
9.4 Memos
320(2)
9.5 Letters
322(6)
9.6 Reports
328(10)
9.6.1 Informal Reports
330(6)
9.6.2 Formal Reports
336(2)
9.7 Instructions
338(4)
9.8 Policy and Procedure Manuals
342(3)
9.9 Staff Newsletters
345(1)
9.10 Forms
346(1)
9.11 Written Communications for Committees
347(1)
9.12 Signs
348(5)
9.13 PR, Publicity, and Promotion
353(14)
9.13.1 Attracting Media Attention
354(6)
9.13.2 Newsletters for the Public
360(2)
9.13.3 Handouts, Flyers, and Brochures
362(1)
9.13.4 Using Websites for Promotion
363(4)
9.14 Proposals
367(4)
9.15 Writing about Books
371(7)
9.15.1 Booklists
372(1)
9.15.2 Annotations
372(3)
9.15.3 Reviews
375(3)
9.16 Contributing to the Professional Literature
378(7)
9.16.1 Getting Published
378(5)
9.16.2 Citation Form
383(2)
9.17 Annotated Bibliography
385(12)
10 Training Others in Communication Skills
397(34)
10.1 How to Use This Book for Training
397(4)
10.2 Teaching Adults
401(1)
10.3 Planning the Training Program
402(3)
10.4 Using the Microskills Training Model
405(2)
10.5 Modeling Good Behavior
407(2)
10.6 Using Audio- and Videorecordings for Training
409(5)
10.7 Technology-Enhanced Training
414(1)
10.8 When Trainees Are Resistant
415(2)
10.9 Evaluation and Follow-Up
417(5)
10.9.1 Evaluation
417(3)
10.9.2 Follow-Up
420(2)
10.10 Where to Get Help
422(2)
10.11 Annotated Bibliography
424(7)
Index 431