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El. knyga: Communimetrics: A Communication Theory of Measurement in Human Service Settings

  • Formatas: PDF+DRM
  • Išleidimo metai: 19-Jun-2009
  • Leidėjas: Springer-Verlag New York Inc.
  • Kalba: eng
  • ISBN-13: 9780387928227
  • Formatas: PDF+DRM
  • Išleidimo metai: 19-Jun-2009
  • Leidėjas: Springer-Verlag New York Inc.
  • Kalba: eng
  • ISBN-13: 9780387928227

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Measurement in human services means one thing: how well the effort serves clients. But the data doesnt exist in a vacuum and must be communicated clearly between provider and client, provider and management, and across systems. During the past decade, innovative communimetric measures have helped more than 50,000 professionals worldwide in health care, justice, and business settings deliver findings that enhance communication on all sides. Now, the theory and methods behind this fast-paced innovation are available in this informative volume.



Communimetrics presents information in an accessible style, and its model of measurement as communication bolsters transparency and ease of interpretation without sacrificing validity or reliability. It conveys a deep appreciation for the unique position of service delivery systems at the intersection between science and management (and between quality and quantity), and shows readers how to create measures that can be used immediately to translate findings into practical action.



This must-have volume offers readers the tools for understandingand applyingthis cutting-edge innovation by providing:





















The theoretical base for communimetrics.













Practical illustrations comparing communimetrics with traditional methods.













Guidelines for designing communimetric measures and evaluating their reliability and validity.













Detailed examples of three widely used communimetric measuresthe Child and Adolescent Needs and Strengths (CANS), the INTERMED, and the Entrepreneurial League System Assessment as well as detailed explanations for how they are used and why they work.













Applications used in a range of settings, including childrens services, adult mental health, services for the aging, and business and organizational development.



Communimetrics provides a wealth of real-world usesto a wide professional audience, including program evaluators, quality management professionals, enterprise managers, teachers of field research methods, and professionals involved in measurement and management design. It also makes an exceptionally useful text for program evaluation courses.

Recenzijos

From the reviews:

Communimetrics: A Communication Theory of Measurement in Human Service Settings is a text describing the historical aspects of communimetrics as well as its current state, application, and supporting data. It is the first book-length discussion on communimetrics and sets a comparative standard for all future writing on the topic. I would recommend this text for anyone primarily interested in psychological measurement. Those interested in finding ways to categorize complex human behaviors will also find this text interesting. (James J. Jakubow, PsycCRITIQUES, Vol. 55 (3), January, 2010)

1 Measurement in Human Service Enterprises: History and Challenges 1
Differences Between Measurement in Science and Commerce
3
The History and Definition of Measurement
6
Problems that Result from the Development of Measures by Normal Science
7
Measurement as Communication
8
Communication Theory and Measurement
9
Communimetrics and the Philosophy of Science
11
Organization of the Book
18
2 Measurement as Communication 19
A Brief Review of Current Theories of Measurement
19
Classical Test Theory
19
Item Response Theory
22
Clinimetrics
23
Comparison of Communimetrics to Psychometrics and Clinimetrics
25
Input Processes in Measurement
25
The Output Process in Measurement
26
The Relationship of Input and Output Process
28
Input and Output Processes in Human Service Enterprises
29
Principles of Communimetrics
30
Each Item Has Implications for Differential Action
30
Levels of Items Translate Immediately to Action
31
Considering Context
33
Measurement is Descriptive
37
Use of Time Frames (Windows of Observation)
38
Information Integration
39
Exploring Myths in Measurement
42
3 Designing a Communimetric Measure 45
Phase
1. Defining the Objectives
46
Phase
2. Determine the Audiences: Those Participating in the Communication Process
48
Phase
3. Selecting Items
50
Phase
4. Create Action Levels for the Items
51
Phase
5. Develop Anchored Definitions of Action Levels for Each Item
53
Danger to Self
53
Antisocial Behavior (Compliance with Society's Rules)
54
Phase
6. Share Draft Items for Feedback from Audience Representatives
55
Phase
7. Test the Tool in a Field Application
56
Phase
8. Implement
57
Immediate Widespread
57
Planned Incremental
58
Individual/Gradual
59
Working the Organization
59
Super User Programs
60
Phase
9. Repeat the Processes in Phases 1 to 6 During the Course of Service Delivery
61
Building Decision Models
62
Summary
65
4 Defining a "Good" Communimetric Measurement Tool: Reliability and Validity Considerations 67
Reliability
67
Internal Consistency
68
Test–Retest
70
Inter-rater
71
Audit Reliability
73
Validity
74
Utility Validity
76
Relevance to the work
77
Transparency
77
Multiple purposes
78
Correspondence to sociopolitical considerations
79
Indicators of Utility Validity
80
Respondent satisfaction
80
Relationship to subsequent action
80
Use penetration
81
Impact evaluation
81
Decision Validity
83
Enhancing the Reliability and Validity Through Training
86
held audit
87
Enhancing the Reliability and Validity Through Use
87
The Convergence of Communimetric and Psychometric Approaches with the Use of Aggregate Item Analyses
88
Comparing Versions
89
Severity and Complexity
90
5 The Child and Adolescent Needs and Strengths 93
A Developmental History
93
Measurement Characteristics of the Child and Adolescent Needs and Strengths
102
Reliability
102
Validity
103
Scoring Options
104
Psychometric Scale Properties
104
Rasch Modeling the Child and Adolescent Needs and Strengths
106
Decision Support for Level of Care and Intensity of Services
110
CANS and Level of Care Recommendations
113
Using CANS Scores to Assess Change Overtime: Outcome Applications
121
Implementation Experiences
124
Matching Child Needs to Specific Providers
127
6 The Intermed 135
Development of the INTERMED
138
Design of the INTERMED
139
History
140
Biological Domain
140
Psychological Domain
140
Social Domain
140
Health Care Domain
140
Current State
141
Biological Domain
141
Psychological Domain
141
Social Domain
141
Health Care Domain
141
Prognosis
141
Biological Domain
141
Psychological Domain
142
Social Domain
142
Health Care Domain
142
Establishing Action Levels
142
Reliability and Validity
144
Training and Use
145
7 The Entrepreneurial League System Assessment 147
The Entrepreneurial League System Assessment
148
Item Structure
149
Recommended Assessment Process
150
Psychometric Characteristics of the ELSA
151
Impact Analysis
152
Qualitative Analyses
155
8 The Future of Measurement in Human Services Settings 157
An Integrative Model of Measurement
157
Understanding Transformational Offerings
159
Academic and Field Collaborations
159
Mass Collaboration and Measurement Design, Development, and Use
160
Increasing the Use of Measurement in Human Services Enterprises
165
The Application of Information Technology
165
Creating Innovative Applications of Measurement
166
Creating Consumers of Information
168
References 169
Appendix 177
Index 221
John S. Lyons, Ph.D., is a Professor of Psychiatry & Medicine at the Feinberg School of Medicine of Northwestern University where he has served on the faculty for more than two decades. Dr. Lyons has published more than 200 peer-reviewed articles and five books including, "The Measurement and Management of Clinical Outcomes in Mental Health", "Redressing the Emperor: Improving our childrens public mental health system", and "Strategies in Behavioral Healthcare: Total Clinical Outcomes Management". He has developed the communimetric theory of measurement and worked to design and implement this measurement strategy in human services applications in the United States, Canada, Europe, Asian, and Africa.



http://www.clinpsych.northwestern.edu/faculty/full-time.htm