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Complete Aplus Guide to IT Hardware and Software: A CompTIA Aplus Core 1 (220-1001) & CompTIA Aplus Core 2 (220-1002) Textbook 8th edition [Multiple-component retail product]

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  • Formatas: Multiple-component retail product, 1280 pages, aukštis x plotis x storis: 285x225x45 mm, weight: 2520 g, Contains 1 Hardback and 1 Digital product license key
  • Išleidimo metai: 18-Sep-2019
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789760509
  • ISBN-13: 9780789760500
Kitos knygos pagal šią temą:
Complete Aplus Guide to IT Hardware and Software: A CompTIA Aplus Core 1 (220-1001) & CompTIA Aplus Core 2 (220-1002) Textbook 8th editionDidesnis paveikslėlis
  • Formatas: Multiple-component retail product, 1280 pages, aukštis x plotis x storis: 285x225x45 mm, weight: 2520 g, Contains 1 Hardback and 1 Digital product license key
  • Išleidimo metai: 18-Sep-2019
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789760509
  • ISBN-13: 9780789760500
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780789760500.html
Raktažodžiai:
Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams.

This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management.

Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician.

LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS:
  • Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know
  • Hundreds of photos, figures, and tables present information in a visually compelling full-color design
  • Practical Tech Tips provide real-world IT tech support knowledge
  • Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician
  • Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective
  • Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose
  • Key Terms identify exam words and phrases associated with each topic
  • Detailed Glossary clearly defines every key term
  • Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding
  • Chapter Summaries recap key concepts for more efficient studying
  • Certification Exam Tips provide insight into the certification exam and preparation process
Introduction xxiv
Features of this Book xxvi
Chapter 1 Introduction to the World of IT 1(32)
Who Needs This Book?
2(1)
Technician Qualities
2(3)
Breaking into IT with the CompTIA A+ Certification
5(1)
Basic Skills for This Course
6(3)
Types of Computers
9(1)
Basic Computer Hardware
9(7)
Mice and Keyboards
16(2)
Common Peripherals
18(3)
1s and 0s
21(4)
Safety Notes
25(1)
Chapter Summary
25(1)
Key Terms
26(1)
Review Questions
27(2)
Exercises
29(1)
Exercise 1.1 Identifying Tower Computer Parts
29(1)
Exercise 1.2 Identifying Computer Parts
30(1)
Activities
30(3)
Internet Discovery
30(1)
Soft Skills
31(1)
Critical Thinking Skills
31(2)
Chapter 2 Connectivity 33(38)
Introduction to Connectivity
34(1)
External Connectivity
34(1)
Mouse and Keyboard Ports
34(1)
Video Ports
35(15)
Audio Ports
50(1)
eSATA Ports
51(1)
Network Ports
51(1)
Modem and Serial Ports
52(2)
Network Cabling
54(3)
Integrated Motherboard Ports
57(1)
Getting to Know Ports
58(1)
Wireless Connectivity for Input Devices
59(2)
Chapter Summary
61(1)
Key Terms
62(2)
Review Questions
64(1)
Exercises
65(2)
Exercise 2.1 Identifying Computer Ports
65(1)
Exercise 2.2 Identifying More Computer Ports
66(1)
Exercise 2.3 Identifying Display Ports
66(1)
Exercise 2.4 Identifying Cables
67(1)
Activities
67(4)
Internet Discovery
67(1)
Soft Skills
68(1)
Critical Thinking Skills
69(2)
Chapter 3 On the Motherboard 71(44)
Introduction to the Motherboard
72(1)
Processor Overview
72(1)
Processor Basics
73(3)
Speeding Up Processor Operations Overview
76(1)
Cache
77(1)
Clocking
78(1)
Threading Technology
79(1)
Connecting to the Processor
79(1)
Multicore Processors
80(2)
Graphics Processing Unit (GPU)
82(1)
Introduction to Virtualization
82(1)
Intel Processors
83(1)
AMD Processors
84(1)
CPU Sockets
85(1)
Processor Cooling
86(2)
Installing a Processor
88(2)
Upgrading Processors
90(1)
Overclocking Processors
90(1)
Installing CPU Thermal Solutions
91(1)
Troubleshooting Processor Issues
92(1)
Expansion Slots
93(1)
PCI (Peripheral Component Interconnect)
94(1)
AGP (Accelerated Graphics Port)
95(1)
PCIe (Peripheral Component Interconnect Express)
96(4)
Chipsets
100(1)
Types of Motherboards
101(1)
Upgrading and Replacing Motherboards
102(1)
Motherboard Troubleshooting
103(3)
Chapter Summary
106(2)
Key Terms
108(1)
Review Questions
109(2)
Exercises
111(2)
Exercise 3.1 Identifying ATX Motherboard Parts
111(1)
Exercise 3.2 Motherboard Analysis
112(1)
Activities
113(2)
Internet Discovery
113(1)
Soft Skills
114(1)
Critical Thinking Skills
114(1)
Chapter 4 Introduction to Configuration 115(46)
Configuration Overview
116(1)
BIOS Overview
116(1)
The Setup Program
117(1)
Flash BIOS
118(1)
BIOS/UEFI Configuration Settings
119(4)
CMOS Memory
123(1)
Motherboard Battery
123(1)
Firmware Updates: Flashing the BIOS/UEFI
124(1)
Clearing CMOS
125(1)
Other Configuration Parameters
126(6)
Hardware Configuration Overview
132(2)
Installing a USB Device
134(4)
Installing an eSATA Card
138(1)
Installing a Network Interface Card
139(1)
Video Overview
140(1)
Video Cards
140(8)
Troubleshooting Configurations
148(3)
Chapter Summary
151(1)
Key Terms
152(1)
Review Questions
153(2)
Exercises
155(4)
Exercise 4.1 System Expansion
155(2)
Exercise 4.2 BIOS/UEFI Options
157(2)
Activities
159(2)
Internet Discovery
159(1)
Soft Skills
159(1)
Critical Thinking Skills
160(1)
Chapter 5 Disassembly and Power 161(50)
Disassembly Overview
162(1)
Electrostatic Discharge (ESD)
162(3)
Electromagnetic Interference (EMI)
165(1)
Tools
165(2)
Disassembly
167(9)
Reassembly
176(1)
Preventive Maintenance
177(3)
Basic Electronics Overview
180(4)
Power Supply Overview
184(9)
Replacing or Upgrading a Power Supply
193(4)
Power Protection
197(1)
Symptoms of Power Supply Problems
197(5)
Chapter Summary
202(2)
Key Terms
204(1)
Review Questions
205(3)
Exercises
208(1)
Exercise 5.1 Identifying Power Supply Connectors
208(1)
Exercise 5.2 Recognizing Computer Replacement Parts
208(1)
Exercise 5.3 Describing Computer Parts
209(1)
Activities
209(2)
Internet Discovery
209(1)
Soft Skills
210(1)
Critical Thinking Skills
210(1)
Chapter 6 Memory 211(40)
Memory Overview
212(1)
Memory Physical Packaging
213(1)
Planning a Memory Installation
214(12)
Installing Memory Overview
226(2)
Adding More Cache/RAM
228(1)
Windows Disk Caching
229(2)
Monitoring Memory Usage in Windows
231(2)
Older Applications in Windows
233(1)
Troubleshooting Memory Problems
234(1)
Flash Memory
235(3)
Chapter Summary
238(1)
Key Terms
239(1)
Review Questions
240(2)
Exercises
242(7)
Exercise 6.1 Configuring Memory on Paper
242(2)
Exercise 6.2 Configuring Memory on Paper
244(2)
Exercise 6.3 Configuring Memory on Paper
246(1)
Exercise 6.4 Configuring Memory on Paper
247(2)
Activities
249(2)
Internet Discovery
249(1)
Soft Skills
249(1)
Critical Thinking Skills
250(1)
Chapter 7 Storage Devices 251(62)
Storage Devices Overview
252(1)
Hard Drive Overview
253(3)
Solid State Drive (SSD) Overview
256(2)
Hard Drive Interfaces Overview
258(2)
M.2 and NVMe
260(1)
PATA, SATA, and SAS Connectivity
261(4)
Storage Device Configuration Overview
265(6)
System BIOS/UEFI Configuration for Hard Drives
271(1)
Hard Drive Preparation Overview
272(8)
Windows Disk Management
280(2)
Fault Tolerance
282(3)
Removable Drive Storage
285(1)
Windows Storage Spaces
286(1)
Disk Caching/Virtual Memory
287(3)
Troubleshooting Storage Devices Overview
290(3)
Troubleshooting New Storage Device Installation
293(1)
Troubleshooting Previously Installed Storage Devices
294(4)
RAID Issues
298(1)
SSD Issues
299(2)
Chapter Summary
301(2)
Key Terms
303(2)
Review Questions
305(2)
Exercises
307(3)
Exercise 7.1 Configuring a PATA IDE Hard Drive on Paper
307(1)
Exercise 7.2 Configuring a SATA Hard Drive on Paper
308(2)
Activities
310(3)
Internet Discovery
310(1)
Soft Skills
311(1)
Critical Thinking Skills
311(2)
Chapter 8 Multimedia Devices 313(46)
Multimedia Devices Overview
314(1)
Optical Drive Overview
314(5)
Optical Drive Installation
319(2)
Troubleshooting Optical Drive Issues
321(3)
Introduction to Audio
324(4)
Installing Sound Cards
328(1)
Sound Cards Using Windows
328(2)
Speakers
330(3)
Troubleshooting Sound Problems
333(2)
Scanners
335(4)
KVMs
339(1)
Projectors
340(2)
Video Recording
342(3)
Installing and Configuring Other Peripheral Devices
345(6)
Chapter Summary
351(1)
Key Terms
352(1)
Review Questions
353(2)
Exercises
355(2)
Exercise 8.1 Multimedia Device Research
355(1)
Exercise 8.2 Which one will you buy?
356(1)
Activities
357(2)
Internet Discovery
357(1)
Soft Skills
357(1)
Critical Thinking Skills
358(1)
Chapter 9 Printers 359(60)
Printers Overview
360(1)
Printer Ports
360(1)
Categories of Printers
361(1)
Impact Printers
361(2)
Inkjet Printers
363(3)
Laser Printers
366(5)
Thermal Printers
371(1)
3D Printers
372(3)
Paper
375(2)
Virtual Printing
377(2)
Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
379(1)
Upgrading Printers
380(1)
Printer Maintenance
380(6)
USB Printer Installation
386(2)
Installing a Local Printer
388(1)
Printers in the Windows Environment
388(5)
Printers in the macOS Environment
393(2)
Printing Device Sharing
395(4)
Cloud Printing
399(3)
General Printer Troubleshooting
402(3)
USB-Attached Printer Troubleshooting
405(1)
Windows Printer Troubleshooting
405(2)
Impact Printer Troubleshooting
407(1)
Inkjet Printer Troubleshooting
408(1)
Laser Printer Troubleshooting
408(3)
Chapter Summary
411(1)
Key Terms
412(1)
Review Questions
413(2)
Exercises
415(1)
Exercise 9.1 Research a Local Printer
415(1)
Exercise 9.2 Printer Driver Research
416(1)
Activities
416(3)
Internet Discovery
416(1)
Soft Skills
417(1)
Critical Thinking Skills
417(2)
Chapter 10 Mobile Devices 419(108)
Mobile Device Overview
420(11)
Using Mobile Devices
431(4)
Cell Phones
435(4)
Mobile Apps
439(4)
Mobile Device Wired Connectivity
443(1)
Mobile Device Wireless Connectivity
444(9)
Mobile Device Email Configuration
453(2)
Mobile Device Synchronization and Backup
455(8)
Other Mobile Software Tools
463(3)
Laptops Overview
466(1)
Laptop Hardware
466(5)
Laptop Power
471(4)
Laptop Repairs Overview
475(16)
Laptop Display
491(8)
Mobile Device Security
499(5)
Mobile Device Travel and Storage
504(1)
Mobile Device Troubleshooting Overview
504(13)
Chapter Summary
517(2)
Key Terms
519(2)
Review Questions
521(2)
Exercises
523(2)
Exercise 10.1 Identifying Laptop Parts
523(1)
Exercise 10.2 Common Laptop Keys
523(1)
Exercise 10.3 Cell Phone Parts
524(1)
Activities
525(2)
Internet Discovery
525(1)
Soft Skills
526(1)
Critical Thinking Skills
526(1)
Chapter 11 Computer Design and Troubleshooting Review 527(46)
Design Overview
528(1)
Computer System Design
528(8)
Motherboard and Associated Component Design
536(1)
Power Supply and Case Design
537(2)
Storage Subsystem Design
539(1)
Audio Subsystem Design
540(1)
Display Subsystem Design
541(1)
Troubleshooting Overview
542(1)
Step
1. Identify the Problem
543(1)
Step
2. Establish a Theory of Probable Cause (Question the Obvious)
544(7)
Step
3. Test the Theory to Determine the Cause
551(3)
Step
4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
554(1)
Step
5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures
554(1)
Step
6. Document Findings, Actions, and Outcomes
554(1)
Sample Troubleshooting Flowcharts
555(5)
Chapter Summary
560(3)
Key Terms
563(1)
Review Questions
564(1)
Exercises
565(5)
Exercise 11.1 Computer System Design
565(2)
Exercise 11.2 Design Components
567(1)
Exercise 11.3 Subsystem Design Components
568(1)
Exercise 11.4 Determine the Troubleshooting Theory Step
569(1)
Activities
570(3)
Internet Discovery
570(1)
Soft Skills
571(1)
Critical Thinking Skills
571(2)
Chapter 12 Internet Connectivity, Virtualization, and Cloud Technologies 573(46)
Internet Connectivity Overview
574(1)
Dial-up Overview
574(1)
Serial Communication Overview
575(1)
Configuring Traditional Serial Devices
576(1)
56 kbps Modems
577(2)
Digital Modems and ISDN
579(1)
VoIP
579(2)
Cable Modems
581(3)
xDSL Modems
584(2)
Satellite Modems
586(1)
Modem Preventive Maintenance
587(1)
Mobile Connectivity Overview
587(2)
Virtualization Basics
589(4)
Cloud Computing
593(4)
Web Browsers
597(11)
Basic Web Browser Issues
608(3)
Chapter Summary
611(2)
Key Terms
613(1)
Review Questions
614(1)
Exercises
615(2)
Exercise 12.1 Exploring Internet Connectivity Options
615(1)
Exercise 12.2 Exploring the Internet Options Window
616(1)
Activities
617(2)
Internet Discovery
617(1)
Soft Skills
617(1)
Critical Thinking Skills
618(1)
Chapter 13 Networking 619(104)
Networking Overview
620(1)
Attaching to Different Types of Networks
620(5)
Network Topologies
625(2)
Network Media Overview
627(1)
Copper Media
627(9)
Protecting Your Network and Cable Investment
636(4)
Ethernet Concepts
640(1)
Ethernet over Power
641(1)
The OSI Model
642(2)
The TCP/IP Model
644(2)
Network Addressing
646(1)
More IPv4 Addressing
647(3)
Wireless Networks Overview
650(1)
Wireless Network Standards
651(1)
Bluetooth
651(1)
Wireless Network Components
652(2)
Wireless Network Design
654(6)
Antenna Basics
660(4)
End-User Device Configuration Overview
664(1)
Adding a Computer to a Windows Domain
665(1)
Configuring an End-User Device: Addressing
665(5)
Wireless NIC-Specific Settings
670(1)
Advanced NIC Properties
671(1)
NIC Configuration When Using Virtualization
672(1)
Thin or Thick Client Installation Overview
673(2)
Wireless AP/Router Basic Configuration
675(2)
WWAN Cellular Configuration
677(1)
IoT and Smart Devices
677(7)
Network Troubleshooting
684(7)
Troubleshooting Cable and DSL Modems
691(1)
Network Printers
691(1)
Network Printer Troubleshooting
692(1)
Network Servers
692(2)
Embedded and Legacy Systems
694(1)
Network Terminology
694(1)
The TCP/IP Model in Action
695(3)
Using the Network and Sharing Center Section of the Control Panel
698(4)
Introduction to Shared Folders
702(4)
Network Connectivity
706(1)
Chapter Summary
707(2)
Key Terms
709(2)
Review Questions
711(3)
Exercises
714(6)
Exercise 13.1 Understanding Wireless AP Paper Configuration
714(1)
Exercise 13.2 Understanding T568B Color Sequence
714(1)
Exercise 13.3 Recognizing Network Devices
715(1)
Exercise 13.4 Identifying Basic Wireless Network Parts
716(1)
Exercise 13.5 Wireless Network Case Study
716(1)
Exercise 13.6 Practicing with Network Numbers and Broadcast Addresses
717(1)
Exercise 13.7 Practicing with CIDR Notation
718(1)
Exercise 13.8 Determining the Default Gateway
718(2)
Activities
720(3)
Internet Discovery
720(1)
Soft Skills
721(1)
Critical Thinking Skills
721(2)
Chapter 14 Introduction to Operating Systems 723(46)
Operating Systems Overview
724(1)
User Interaction with Operating Systems
724(2)
Overview of Popular Operating Systems
726(1)
32-bit vs. 64-bit Operating Systems
727(1)
Windows 7/8/8.1/10 Versions
728(1)
Workstation Operating Systems
729(1)
Operating Systems for Mobile Devices
729(1)
End-of-Life Concerns
730(1)
Update Concerns
730(1)
Compatibility Concerns
731(1)
Corporate Operating System Needs
731(2)
Basic Windows Usage Overview
733(3)
Shortcuts and Tiles
736(1)
Windows 7 Desktop Components
737(3)
Windows Desktop/Start Screen Components
740(1)
Windows 10 Desktop Components
741(2)
Interactions Within a Window
743(2)
Managing Windows Files and Folders
745(6)
Searches and Indexing
751(1)
Attributes, Compression, and Encryption
752(2)
Introduction to Windows Control Panel Utilities
754(3)
Determining the Windows Version
757(1)
Windows Registry
758(1)
Editing the Windows Registry
759(1)
Backing Up Data
760(1)
Recovering the Windows OS
760(1)
WinRE
761(1)
Chapter Summary
762(1)
Key Terms
763(1)
Review Questions
764(1)
Exercises
765(2)
Exercise 14.1
765(1)
Exercise 14.2
766(1)
Exercise 14.3
766(1)
Activities
767(2)
Internet Discovery
767(1)
Soft Skills
767(1)
Critical Thinking Skills
768(1)
Chapter 15 Introduction to Scripting 769(62)
Scripting Overview
770(1)
Command Prompt Overview
771(1)
Command Prompt Basics
771(2)
Moving Around from a Command Prompt
773(4)
The md and rd Commands
777(1)
Two Useful Commands: del and type
778(1)
Copying Files
778(1)
The attrib Command
779(1)
Why Learn Commands?
780(1)
PowerShell
780(1)
Other Commands You Should Look Over
781(1)
Command Format
781(22)
Introduction to Scripting
803(1)
Script File Types
804(1)
Environment Variables
805(2)
Script Syntax
807(1)
Introduction to Script Programming
807(1)
Variables
808(2)
Data Types
810(1)
Examples of Using Variables
810(2)
Comments
812(1)
Basic Script Constructs
813(1)
Decisions: The Selection Structure
813(4)
Compound Conditions and Logical Operators
817(1)
Loops: The Repetition Structure
817(3)
A Brief Look at VBScript and PowerShell
820(3)
Chapter Summary
823(1)
Key Terms
824(2)
Review Questions
826(1)
Exercises
827(1)
Exercise 15.1
827(1)
Exercise 15.2
828(1)
Activities
828(3)
Internet Discovery
828(1)
Soft Skills
829(1)
Critical Thinking Skills
829(2)
Chapter 16 Advanced Windows 831(86)
Advanced Windows Overview
832(1)
Preinstallation of Windows
832(9)
Installation/Upgrade of Windows
841(1)
Corporate Windows Deployment
842(1)
Verifying the Installation
843(1)
Troubleshooting a Windows Installation
843(2)
Reloading Windows
845(1)
Windows Updates
846(2)
Backing Up the Windows Registry and Data
848(2)
Configuring Windows Overview
850(1)
Configuring Windows
851(1)
Adding Devices
852(5)
Installing/Removing Software
857(4)
Computer Management Console
861(1)
System Tools
862(4)
User Account Management
866(8)
Managing Storage
874(3)
Managing Services and Applications
877(1)
Data Sources (ODBC)
878(1)
Print Management Console
879(1)
Overview of the Windows Boot Process
880(1)
Speeding Up the Windows Boot Process
881(1)
Troubleshooting the Windows Boot Process
882(2)
Black Screen/Video Issues
884(1)
Recovery Console
884(3)
Advanced Boot Options/Startup Settings Menu
887(2)
System Configuration Utility
889(3)
Task Manager
892(3)
Troubleshooting a Service That Does Not Start
895(1)
Slow Boot
896(1)
Troubleshooting Windows Network Settings
897(1)
Windows Reboots
898(1)
Shutdown Problems
898(1)
Power Options
899(1)
Monitoring System Performance
900(5)
Supporting Windows Computers Remotely
905(1)
Preventive Maintenance for Your Operating System
906(2)
Chapter Summary
908(1)
Key Terms
909(2)
Review Questions
911(1)
Exercises
912(2)
Exercise 16.1 Windows Tools
912(1)
Exercise 16.2 Task Manager Tabs
913(1)
Exercise 16.3 System Configuration Tabs
914(1)
Activities
914(3)
Internet Discovery
914(1)
Soft Skills
915(2)
Chapter 17 macOS and Linux Operating Systems 917(42)
Introduction to macOS
918(1)
Navigating the User Interface
919(3)
Basic System Usage, Updates, and Backups
922(5)
Management and Troubleshooting Tools
927(2)
Utilities
929(9)
Introduction to Linux
938(2)
Navigating the User Interface
940(1)
Basic System Usage, Updates, and Backups
941(3)
Command-Line Interface
944(8)
macOS and Linux Best Practices
952(1)
Chapter Summary
953(1)
Key Terms
954(1)
Review Questions
955(1)
Exercises
956(1)
Exercise 17.1
956(1)
Exercise 17.2
956(1)
Activities
956(3)
Internet Discovery
956(1)
Soft Skills
957(1)
Critical Thinking Skills
958(1)
Chapter 18 Computer and Network Security 959(80)
Security Overview
960(1)
Security Policy
960(1)
Physical Security
961(7)
Logical Security
968(4)
End-User Education
972(9)
Protecting Access to Local and Network Resources
981(7)
Permissions
988(9)
Folder Options
997(1)
Protecting the Operating System and Data
997(6)
Internet Security
1003(10)
Parental Controls
1013(1)
NAT/PAT
1014(1)
VPN Configuration
1014(1)
Remote Access to Network Devices
1015(1)
Internet Appliances
1016(1)
Wireless Network Security Overview
1017(8)
Security Incident Reporting
1025(2)
A Final Word About Security
1027(2)
Chapter Summary
1029(1)
Key Terms
1030(2)
Review Questions
1032(2)
Exercises
1034(2)
Exercise 18.1
1034(1)
Exercise 18.2
1035(1)
Exercise 18.3
1035(1)
Activities
1036(3)
Internet Discovery
1036(1)
Soft Skills
1037(1)
Critical Thinking Skills
1037(2)
Chapter 19 Operational Procedures 1039(46)
Operational Procedures Overview
1040(10)
Adverse Power Conditions
1050(1)
Surge Protectors
1051(2)
Line Conditioners
1053(1)
Battery Backup
1054(6)
IT Documentation
1060(4)
Change Management
1064(13)
Chapter Summary
1077(2)
Key Terms
1079(1)
Review Questions
1080(2)
Exercises
1082(1)
Exercise 19.1 Determining a Power Solution
1082(1)
Exercise 19.2 Determining the Type of Documentation Needed
1082(1)
Activities
1083(2)
Internet Discovery
1083(1)
Soft Skills
1083(1)
Critical Thinking Skills
1084(1)
Appendix A: Subnetting Basics 1085(4)
Exercises
1088(1)
Exercise A.1 Subnet Practice Exercise
1088(1)
Glossary 1089(64)
Index 1153
Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.







Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative  Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.