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Complete CompTIA Aplus Guide to IT Hardware and Software 7th edition [Multiple-component retail product, shrink-wrapped]

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  • Formatas: Multiple-component retail product, shrink-wrapped, 1408 pages, aukštis x plotis x storis: 329x168x53 mm, weight: 2758 g, Contains 1 Miscellaneous print and 1 Hardback
  • Išleidimo metai: 11-Aug-2016
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789756455
  • ISBN-13: 9780789756459
Kitos knygos pagal šią temą:
Complete CompTIA Aplus Guide to IT Hardware and Software 7th editionDidesnis paveikslėlis
  • Formatas: Multiple-component retail product, shrink-wrapped, 1408 pages, aukštis x plotis x storis: 329x168x53 mm, weight: 2758 g, Contains 1 Miscellaneous print and 1 Hardback
  • Išleidimo metai: 11-Aug-2016
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789756455
  • ISBN-13: 9780789756459
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780789756459.html
Raktažodžiai:

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting
and fully prepare for the CompTIA A+ 220-901 and 220-902 exams
now in full color, with coverage of Windows 10.
 
This unique tutorial and study guide teaches the fundamentals of IT device installation, configuration, maintenance, and networking with thorough instruction built on the CompTIA A+ 220-901 and 220-902 exam objectives. Learn all the skills you need to become a certified professional and customer-friendly technician using today’s tools and technologies.
 
Every chapter opens with focused learning objectives and lists the exam objectives covered in that chapter. To meet the learning objectives, each chapter includes detailed figures, helpful Tech Tips, explanations of key terms, step-by-step instruction, and complete coverage of every topic. At the end of every chapter are comprehensive learning and assessment tools, including review questions, key terms list, thought-provoking activities, team building activities, and certification exam tips. Hundreds of hands-on device labs means you don't have to buy an extra lab manual. 
 
Covers Objectives from both 2015 A+ Exams in one book.
 
A+ 220-901:

  • Hardware
  • Networking
  • Mobile Devices
  • Hardware and Network Troubleshooting

A+ 220-902:

  • Windows Operating Systems
  • Other Operating Systems and Technologies
  • Security
  • Software Troubleshooting
  • Operational Procedures

Learn more quickly and thoroughly with all these study and review tools:

  • Learning Objectives provide the goals for each chapter
  • Hundreds of photos, figures and tables to help summarize and present information in a visual manner
  • Practical Tech Tips give real-world IT Tech Support knowledge
  • Soft Skills best practice advice and activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category
  • Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives
  • Hundreds of thought-provoking activities to apply and reinforce the chapter content
  • More than 100 Labs enable you to link theory to practical experience
  • Key Terms identify exam words and phrases associated with each topic
  • Detailed Glossary clearly defines every key term
  • Critical Thinking Activities in every chapter take you beyond the facts to complete comprehension of topics
  • Chapter Summary provides a recap of key concepts for studying
Introduction xxvii
Features of this Book xxix
Part I CompTIA 220-901 Exam Focus
Chapter 1 Intro to the World of IT
1(44)
Who Needs This Book?
2(1)
Technician Qualities
2(3)
Breaking into IT with the CompTIA A+ Certification
5(2)
Basic Skills for This Course
7(2)
Types of Computers
9(1)
Basic Computer Parts
10(7)
Mice and Keyboards
17(2)
Is and Os
19(4)
Safety Notes
23(1)
Chapter Summary
24(1)
Key Terms
24(1)
Review Questions
25(1)
Exercises
26(2)
Exercise 1.1 Identifying Tower Computer Parts
26(1)
Exercise 1.2 Identifying Computer Parts
27(1)
Activities
28(1)
Internet Discovery
28(1)
Soft Skills
28(1)
Critical Thinking Skills
28(1)
Labs
29(16)
Lab 1.1 Getting Started in Windows 7
29(3)
Lab 1.2 Getting Started in Windows 8
32(3)
Lab 1.3 Getting Started in Windows 10
35(3)
Lab 1.4 Using a Search Engine
38(1)
Lab 1.5 Screen Capture with Snipping Tool
39(2)
Lab 1.6 Creating a Text File
41(4)
Chapter 2 Connectivity
45(34)
Introduction to Connectivity
46(1)
External Connectivity
46(1)
Mouse and Keyboard Ports
47(1)
Video Ports
47(7)
USB Ports
54(7)
Installing Extra USB Ports
61(1)
Audio Ports
61(1)
IEEE 1394 (FireWire) Ports
62(2)
eSATA Ports
64(1)
Network Ports
65(1)
Modem Ports
65(1)
Integrated Motherboard Ports
66(1)
Getting to Know Ports
67(1)
Wireless Connectivity for Input Devices
68(2)
Soft Skills-Use Appropriate Titles
70(1)
Chapter Summary
70(1)
Key Terms
71(1)
Review Questions
72(1)
Exercises
73(2)
Exercise 2.1 Computer Port Identification
73(1)
Exercise 2.2 More Computer Port Identification
74(1)
Exercise 2.3 Display Port Identification
74(1)
Activities
75(2)
Internet Discovery
75(1)
Soft Skills
76(1)
Critical Thinking Skills
76(1)
Labs
77(2)
Lab 2.1 Port Identification
77(1)
Lab 2.2 Device/Port Identification
77(2)
Chapter 3 On the Motherboard
79(50)
On the Motherboard Overview
80(1)
Processor Overview
80(1)
Processor Basics
81(3)
Speeding Up Processor Operations Overview
84(1)
Cache
85(1)
Clocking
86(1)
Threading Technology
87(1)
Connecting to the Processor
88(1)
Multi-Core Processors
88(2)
Graphics Processing Unit (GPU)
90(1)
Virtualization
91(1)
Intel Processors
91(1)
CPU Sockets
92(1)
AMD Processors
92(2)
Processor Cooling
94(2)
Installing a Processor
96(2)
Upgrading Processors
98(1)
Overclocking Processors
98(1)
Installing CPU Thermal Solutions
99(2)
Troubleshooting Processor Issues
101(1)
Expansion Slots
102(1)
PCI (Peripheral Component Interconnect)
103(1)
AGP (Accelerated Graphics Port)
104(1)
PCIe (Peripheral Component Interconnect Express)
104(5)
Chipsets
109(2)
Types of Motherboards
111(1)
Upgrading and Replacing Motherboards
112(2)
Motherboard Troubleshooting
114(1)
Soft Skills-Active Listening
115(1)
Chapter Summary
116(2)
Key Terms
118(1)
Review Questions
119(2)
Exercises
121(2)
Exercise 3.1 ATX Motherboard Parts Identification Exercise
121(1)
Exercise 3.2 Motherboard Analysis
122(1)
Activities
123(2)
Internet Discovery
123(1)
Soft Skills
124(1)
Critical Thinking Skills
124(1)
Labs
125(4)
Lab 3.1 Using Windows to Discover Processor Information
125(1)
Lab 3.2 Processor Speed, Processor Socket, and Ports
126(3)
Chapter 4 Introduction to Configuration
129(38)
Configuration Overview
130(1)
BIOS Overview
130(1)
The Setup Program
131(1)
Flash BIOS
132(2)
UEFI/BIOS Configuration Settings
134(3)
CMOS Memory
137(1)
Motherboard Battery
137(1)
Flashing the BIOS
138(2)
Clearing CMOS
140(1)
Other Configuration Parameters
140(1)
IRQ
141(1)
PCl/PCIe Interrupts
141(3)
I/O (Input/Output) Addresses
144(1)
Memory Addresses
145(1)
Hardware Configuration Overview
146(1)
Installing a USB Device
147(3)
Installing/Configuring FireWire Cards
150(1)
Troubleshooting Configurations
150(5)
Soft Skills-A Good Technician Quality: One Thing at a Time
155(1)
Chapter Summary
156(1)
Key Terms
156(1)
Review Questions
157(2)
Activities
159(2)
Internet Discovery
159(1)
Soft Skills
160(1)
Critical Thinking Skills
160(1)
Labs
161(6)
Lab 4.1 Configuration Method Exercise and Review
161(1)
Lab 4.2 Examining BIOS options
161(2)
Lab 4.3 Accessing BIOS/UEFI through Windows 8 or 10
163(1)
Lab 4.4 System Resource Configuration through the Setup Program
163(1)
Lab 4.5 Examining System Resources by Using Windows
164(1)
Lab 4.6 Device Drivers
165(2)
Chapter 5 Disassembly and Power
167(74)
Disassembly Overview
168(1)
Electrostatic Discharge (ESD)
168(3)
Electromagnetic Interference (EMI)
171(1)
Tools
171(2)
Disassembly
173(9)
Reassembly
182(1)
Preventive Maintenance
182(4)
Basic Electronics Overview
186(1)
Electronics: Terminology
186(4)
Power Supply Overview
190(1)
Power Supply Form Factors
191(4)
Purposes of a Power Supply
195(3)
Advanced Configuration and Power Interface (ACPI)
198(5)
Replacing or Upgrading a Power Supply
203(2)
Choosing a Power Supply
205(1)
Adverse Power Conditions
206(1)
Adverse Power Protection
207(1)
Surge Protectors
207(3)
Line Conditioners
210(1)
Battery Backup
210(4)
Phone Line Isolator
214(1)
Symptoms of Power Supply Problems
214(1)
Power Supply Voltages
215(1)
Solving Power Supply Problems
215(3)
Soft Skills-Written Communication Skills
218(1)
Chapter Summary
219(2)
Key Terms
221(1)
Review Questions
222(3)
Exercises
225(1)
Exercise 5.1 Identify power supply connectors
225(1)
Exercise 5.2 Recognizing Computer Replacement Parts
226(1)
Activities
226(15)
Internet Discovery
226(1)
Soft Skills
227(1)
Critical Thinking Skills
227(1)
Lab 5.1 Performing Maintenance on an Anti-static Wrist Strap
228(1)
Lab 5.2 Computer Disassembly/Reassembly
228(3)
Lab 5.3 Amps and Wattage
231(1)
Lab 5.4 Continuity Check
231(1)
Lab 5.5 Pin-Out Diagramming
232(1)
Lab 5.6 Fuse Check
233(1)
Lab 5.7 Using a Multimeter
233(2)
Lab 5.8 Wall Outlet and Power Cord AC Voltage Check
235(1)
Lab 5.9 Device DC Voltage Check
236(2)
Lab 5.10 Windows Vista/7 Power Options
238(1)
Lab 5.11 Windows 8/10 Power Options
239(2)
Chapter 6 Memory
241(44)
Memory Overview
242(1)
Memory Physical Packaging
243(1)
Planning the Memory Installation
244(12)
Installing Memory Overview
256(1)
Removing/Installing Memory
257(1)
Adding More Cache/RAM
258(1)
Windows Disk Caching
259(2)
Monitoring Memory Usage under Windows
261(2)
Older Applications under Windows
263(1)
Troubleshooting Memory Problems
264(1)
Flash Memory
265(2)
Soft Skills-Teamwork
267(1)
Chapter Summary
268(1)
Key Terms
269(1)
Review Questions
270(2)
Exercises
272(7)
Exercise 6.1 Configuring Memory on Paper
272(2)
Exercise 6.2 Configuring Memory on Paper
274(2)
Exercise 6.3 Configuring Memory on Paper
276(1)
Exercise 6.4 Configuring Memory on Paper
277(2)
Activities
279(1)
Internet Discovery
279(1)
Soft Skills
279(1)
Critical Thinking Skills
280(1)
Labs
280(5)
Lab 6.1 Examining Memory Resources Using Device Manager in Windows 7/8
280(1)
Lab 6.2 Examining Memory Resources Using Device Manager in Windows 10
281(1)
Lab 6.3 Using the System Information Tool in Windows 7 to View Memory
281(1)
Lab 6.4 Using the System Information Tool in Windows 8/10 to View Memory
282(1)
Lab 6.5 Using Windows 7 Task Manager to View Memory
282(1)
Lab 6.6 Using Windows 8/10 Task Manager to View Memory
283(2)
Chapter 7 Storage Devices
285(76)
Storage Devices Overview
286(1)
Hard Drive Overview
287(1)
Magnetic Hard Drive Geometry
288(2)
Solid State Drive (SSD) Overview
290(2)
Hard Drive Interfaces Overview
292(2)
Integrated Drive Electronics (IDE)
294(2)
Storage Device Configuration Overview
296(1)
PATA Physical Installation
297(1)
SATA Physical Installation
298(4)
SSD Physical Installation
302(1)
System BIOS/UEFI Configuration for Hard Drives
303(1)
Hard Drive Preparation Overview
304(1)
Partitioning
304(7)
How Drive Letters Are Assigned
311(1)
High-Level Formatting
311(1)
Windows Disk Management
312(3)
Fault Tolerance
315(2)
Removable Drive Storage
317(1)
Windows Storage Spaces
317(2)
Disk Caching/Virtual Memory
319(2)
Troubleshooting Storage Devices Overview
321(1)
Slow Performance
322(3)
Troubleshooting New Storage Device Installation
325(1)
Troubleshooting Previously Installed Storage Devices
326(4)
RAID Issues
330(1)
SSD Issues
330(1)
Soft Skills-Phone Skills
331(1)
Chapter Summary
332(3)
Key Terms
335(1)
Review Questions
336(1)
Exercises
337(3)
Exercise 7.1 Configuring a PATA IDE Hard Drive on Paper
337(2)
Exercise 7.2 Configuring a SATA Hard Drive on Paper
339(1)
Activities
340(2)
Internet Discovery
340(1)
Soft Skills
341(1)
Critical Thinking Skills
342(1)
Labs
342(19)
Lab 7.1 Installing a Second PATA Hard Drive and Creating Two Volumes
342(2)
Lab 7.2 Installing a Second SATA Hard Drive and Creating Two Volumes
344(2)
Lab 7.3 Installing an External Hard Drive and Creating Two Volumes
346(2)
Lab 7.4 Installing a PATA/SATA Hard Drive with the Windows 7/8/10 Disk Management Tool, diskpart, and convert
348(5)
Lab 7.5 Striping and Spanning Using Windows
353(1)
Lab 7.6 Windows Vista Hard Disk Tools
354(2)
Lab 7.7 Windows 7 Hard Disk Tools
356(1)
Lab 7.8 Windows 8/10 Hard Disk Tools
357(1)
Lab 7.9 Windows 8/10 Storage Spaces
358(3)
Chapter 8 Multimedia Devices
361(48)
Multimedia Overview
362(1)
Optical Disk Drive Overview
362(1)
Optical Drive Features
363(3)
Optical Drive Interfaces and Connections
366(1)
Optical Drive Installation
367(2)
Troubleshooting Optical Drive Issues
369(1)
Preventive Maintenance for ODDS and Discs
370(1)
Introduction to Audio
371(3)
Theory of Sound Card Operation
374(1)
Installing Sound Cards
375(1)
Sound Cards Using Windows
376(2)
Speakers
378(2)
Troubleshooting Sound Problems
380(2)
Scanners
382(5)
Video Recording
387(3)
Installing and Configuring Other Peripheral Devices
390(4)
Soft Skills-Attitude
394(1)
Chapter Summary
395(1)
Key Terms
396(1)
Review Questions
397(2)
Exercise
399(1)
Exercise 8.1 Multimedia Device Research
399(1)
Activities
400(1)
Internet Discovery
400(1)
Soft Skills
400(1)
Critical Thinking Skills
401(1)
Labs
401(8)
Lab 8.1 Sound and Optical Drives in Windows
401(2)
Lab 8.2 Optical Drive Installation Lab
403(1)
Lab 8.3 DirectX Diagnostics in Windows 7, 8, or 10
404(1)
Lab 8.4 Installing a Sound Card and Speakers in Windows 7, 8, or 10
405(1)
Lab 8.5 Installing a USB Scanner
406(1)
Lab 8.6 Changing the Drive Letter of an Optical Drive Using the Disk Management and diskpart Utility
407(2)
Chapter 9 Video Technologies
409(50)
Video Overview
410(1)
Types of Video Output Devices
410(5)
Video Terminology and Theory
415(3)
LCD
418(2)
Video Ports and Cables
420(4)
Smart TV and Set Top Box Configuration
424(1)
Multiple Displays
425(2)
KVMs
427(1)
Projectors
428(1)
Display Preventive Maintenance
429(1)
Monitor Energy Efficiency
429(1)
Privacy
430(2)
Video Adapters
432(1)
Specialized Video Cards
433(1)
Video Memory
434(2)
Installing a Video Adapter
436(2)
Troubleshooting Video
438(4)
Soft Skills-Change Perspective When Troubleshooting
442(1)
Chapter Summary
443(2)
Key Terms
445(1)
Review Questions
446(2)
Exercises
448(1)
Exercise 9.1 Video Memory
448(1)
Activities
449(1)
Internet Discovery
449(1)
Soft Skills
450(1)
Critical Thinking Skills
450(1)
Labs
450(9)
Lab 9.1 Exploring Video in Windows 7
450(1)
Lab 9.2 Exploring Video in Windows 8
451(1)
Lab 9.3 Exploring Video in Windows 10
452(1)
Lab 9.4 Configuring a Second Monitor Attached to a Vista PC
453(1)
Lab 9.5 Configuring a Second Monitor Attached to a Windows 7 PC
454(1)
Lab 9.6 Configuring a Second Monitor Attached to a Windows 8/10 PC
455(1)
Lab 9.7 Determining the Minimum Video Memory Installed on a Vista PC
456(1)
Lab 9.8 Exploring Video Memory on a Windows 7, 8, or 10 Computer
457(1)
Lab 9.9 Using DirectX Diagnostics to Explore Video
458(1)
Chapter 10 Printers
459(60)
Printers Overview
460(1)
Printer Ports
460(1)
Categories of Printers
460(1)
Impact Printers
461(2)
Inkjet Printers
463(4)
Laser Printers
467(4)
Thermal Printers
471(1)
3-D Printers
472(1)
Paper
473(3)
Virtual Printing
476(1)
Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
477(1)
Upgrading Printers
478(1)
Printer Maintenance
479(5)
USB Printer Installation
484(1)
Installing a Local Printer
485(1)
Printers in the Windows Environment
486(5)
Printing Device Sharing
491(5)
Cloud Printing
496(2)
General Printer Troubleshooting
498(4)
USB-Attached Printer Troubleshooting
502(1)
Windows Printer Troubleshooting
502(2)
Impact Printer Troubleshooting
504(1)
Inkjet Printer Troubleshooting
505(1)
Laser Printer Troubleshooting
505(2)
Soft Skills-Work Ethics
507(1)
Chapter Summary
507(2)
Key Terms
509(1)
Review Questions
510(2)
Exercises
512(1)
Exercise 10.1 Research a Local Printer
512(1)
Activities
512(2)
Internet Discovery
512(1)
Soft Skills
513(1)
Critical Thinking Skills
514(1)
Labs
514(5)
Lab 10.1 Installing a Generic/Text-Only Print Driver on a Windows Vista, 7, 8, or 10 Computer
514(2)
Lab 10.2 Installing a Local Printer on a Windows Vista/7/8/10 Computer
516(1)
Lab 10.3 Explore a Windows Vista, 7, 8, or 10 Printer
517(2)
Chapter 11 Mobile Devices
519(106)
Mobile Device Overview
520(12)
Using Mobile Devices
532(2)
Cell Phones
534(4)
Mobile Apps
538(4)
Mobile Device Wired Connectivity
542(2)
Mobile Device Wireless Connectivity
544(8)
Mobile Device Email Configuration
552(2)
Mobile Device Synchronization and Backup
554(7)
Other Mobile Software Tools
561(2)
Laptops Overview
563(1)
Laptop Hardware
563(6)
Laptop Power
569(4)
Laptop Repairs Overview
573(1)
Laptop System Board/Processor Replacement
574(2)
Laptop Keyboards/Touchpad
576(3)
Laptop Memory
579(2)
Laptop Storage
581(4)
Laptop Wireless Card Replacement
585(1)
Laptop DC Jack Replacement
586(1)
Mobile Device Sound
587(1)
Laptop Display
588(3)
Mobile Device Security
591(5)
Mobile Device Travel and Storage
596(1)
Mobile Device Troubleshooting Overview
596(2)
Mobile Device App Concerns
598(1)
Mobile Device Keyboard/Trackpad Issues
599(2)
Mobile Device Display Issues
601(2)
Mobile Device Power Issues
603(2)
Mobile Device Sound Issues
605(3)
Soft Skills-A Word About Appearance
608(1)
Chapter Summary
609(3)
Key Terms
612(1)
Review Questions
613(3)
Exercises
616(1)
Exercise 11.1 identifying Laptop Parts
616(1)
Exercise 11.2 Common Laptop Keys
617(1)
Activities
617(3)
Internet Discovery
617(1)
Soft Skills
618(1)
Critical Thinking Skills
619(1)
Labs
620(5)
Lab 11.1 Backing Up an iOS Device to a PC or Mac Using iTunes
620(1)
Lab 11.2 Determining Memory Resources in an iOS-Based Device
620(1)
Lab 11.3 Determining Memory Resources in an Android-Based Device
621(1)
Lab 11.4 Managing Files on a Mobile Device
621(2)
Lab 11.5 Connecting a Mobile Device to a Wi-Fi network
623(2)
Chapter 12 Computer Design and Troubleshooting Review
625(46)
Design Overview
626(1)
Computer System Design
626(6)
Motherboard and Associated Component Design
632(1)
Power Supply and Case Design
633(2)
Storage Subsystem Design
635(1)
Audio Subsystem Design
636(1)
Display Subsystem Design
637(1)
Mobility Design
638(1)
Troubleshooting Overview
639(1)
Identify the Problem
640(1)
Establish a Theory of Probable Cause
641(7)
Test the Theory to Determine Cause
648(2)
Establish a Plan of Action and Implement the Solution
650(1)
Verify Full System Functionality and Implement Preventive Measures
650(1)
Document Findings, Actions, and Outcomes and Provide Feedback
651(1)
Sample Troubleshooting Flowcharts
651(4)
Soft Skills-Dealing With Irate Customers
655(1)
Chapter Summary
656(3)
Key Terms
659(1)
Review Questions
660(2)
Exercises
662(5)
Exercise 12.1 Computer System Design
662(2)
Exercise 12.2 Design Components
664(1)
Exercise 12.3 Subsystem Design Components
665(2)
Activities
667(2)
Internet Discovery
667(1)
Soft Skills
668(1)
Critical Thinking Skills
669(1)
Labs
669(2)
Lab 12.1 Logical Troubleshooting
669(2)
Chapter 13 Internet Connectivity
671(44)
Internet Connectivity Overview
672(1)
Modems Overview
672(1)
Serial Communication Overview
673(2)
How to Configure Traditional Serial Devices
675(2)
56Kb/s Modems
677(1)
Fax Modems
678(1)
Digital Modems and ISDN
678(1)
VoIP
679(1)
Cable Modems
680(4)
xDSL Modems
684(2)
Troubleshooting Cable and DSL Modems
686(1)
Satellite Modems
686(1)
Modem Preventive Maintenance
687(1)
Mobile Connectivity
688(1)
Web Browsers
689(10)
Basic Web Browser Issues
699(3)
Soft Skills-Mentoring
702(1)
Chapter Summary
702(1)
Key Terms
703(1)
Review Questions
704(1)
Exercises
705(2)
Exercise 13.1 Exploring Internet Connectivity Options
705(1)
Exercise 13.2 Exploring the Internet Options tab
706(1)
Activities
707(1)
Internet Discovery
707(1)
Soft Skills
707(1)
Critical Thinking Skills
708(1)
Labs
708(7)
Lab 13.1 Exploring Serial Devices in Windows Vista/7
708(2)
Lab 13.2 Windows 7 Internal or External Modem Installation
710(1)
Lab 13.3 Introduction to Internet Explorer (IE) Configuration
711(4)
Chapter 14 Networking
715(116)
Networking Overview
716(1)
Attaching to Different Types of Networks
717(4)
Network Topologies
721(2)
Network Media Overview
723(1)
Copper Media
723(11)
Fiber Media
734(2)
Protecting Your Network and Cable Investment
736(4)
Ethernet Concepts
740(1)
Ethernet over Power
741(1)
The OSI Model
742(2)
The TCP/IP Model
744(2)
Network Addressing
746(1)
IP Addressing
747(2)
Wireless Networks Overview
749(1)
Bluetooth
750(1)
Wireless Network Components
751(2)
Wireless Network Design
753(4)
Antenna Basics
757(5)
Wireless Network Standards
762(1)
Wired or Wireless NIC Installation
763(7)
NIC Configuration When Using Virtualization
770(1)
Wireless AP/Router Basic Configuration
771(1)
WWAN Cellular Configuration
772(1)
Network Troubleshooting
773(7)
Network Printers
780(1)
Network Printer Troubleshooting
780(1)
Network Servers
781(1)
Embedded and Legacy Systems
782(1)
Network Terminology
782(2)
The TCP/IP Model in Action
784(2)
Using the Network and Sharing Center Control Panel
786(4)
Introduction to Shared Folders
790(4)
Network Connectivity
794(1)
Cloud Technologies
795(3)
Soft Skills-Being Proactive
798(1)
Chapter Summary
798(2)
Key Terms
800(2)
Review Questions
802(2)
Exercises
804(5)
Exercise 14.1 Wireless AP Paper Configuration
804(1)
Exercise 14.2 T568B Color Sequence
805(1)
Exercise 14.3 Network Device Recognition
806(1)
Exercise 14.4 Identifying Basic Wireless Network Parts
806(1)
Exercise 14.5 Wireless Network Case Study
807(1)
Exercise 14.6 Network Number and Broadcast Address Practice Lab
808(1)
Exercise 14.7 CIDR Notation Practice Lab
809(1)
Activities
809(2)
Internet Discovery
809(1)
Soft Skills
810(1)
Critical Thinking Skills
811(1)
Labs
811(20)
Lab 14.1 Creating a Straight-Through CAT 5, 5e, or 6 Network Patch Cable
811(3)
Lab 14.2 Creating a CAT 5, 5e, or 6 Crossover Network Cable
814(2)
Lab 14.3 Exploring NIC Properties with Windows 7, 8, or 10
816(2)
Lab 14.4 Networking with Windows 7, 8, or 10
818(5)
Lab 14.5 Connecting to a Windows Vista/7 Shared or Networked Printer
823(1)
Lab 14.6 Connecting to a Windows 8 Shared or Networked Printer
824(1)
Lab 14.7 Connecting to a Windows 10 Shared or Networked Printer
825(1)
Lab 14.8 Installing a Wireless NIC
826(1)
Lab 14.9 Configuring a Wireless Network
827(1)
Lab 14.10 FTP Server and Client
828(3)
Part II CompTIA 220-902 Exam Focus
Chapter 15 Basic Windows
831(162)
Basic Operating Systems Overview
832(2)
Basic Windows Usage Overview
834(3)
Shortcuts and Tiles
837(1)
Recycle Bin
838(1)
Windows Vista/7 Desktop Components
838(3)
Windows 8 Desktop/Start Screen Components
841(2)
Windows 10 Desktop Components
843(2)
Interactions Within a Window
845(2)
Managing Windows Files and Folders
847(5)
Searches and Indexing
852(1)
Attributes, Compression, and Encryption
853(2)
Introduction to Windows Control Panels
855(2)
Determining the Windows Version
857(1)
Windows Registry
858(1)
Editing the Windows Registry
858(1)
Backing Up Data
859(1)
Recovering the Windows OS
859(1)
WinRE
860(1)
Virtualization Basics
861(1)
Command Prompt Overview
862(1)
Command Prompt Basics
863(2)
Moving Around from a Command Prompt
865(1)
The DIR Command
866(1)
The MD and RD Commands
867(1)
The DEL Command
868(1)
The TYPE Command
868(1)
Copying Files
868(2)
The ATTRIB Command
870(1)
Why Learn Commands?
870(1)
Command Format
871(18)
Soft Skills-Staying Current
889(1)
Chapter Summary
889(2)
Key Terms
891(1)
Review Questions
892(1)
Exercises
893(1)
Exercise 15.1
893(1)
Exercise 15.2
894(1)
Activities
894(2)
Internet Discovery
894(1)
Soft Skills
895(1)
Critical Thinking Skills
895(1)
Labs
896(97)
Lab 15.1 Windows Vista/7 Basic Usage
896(11)
Lab 15.2 Modifying the Windows Vista/7 Start Button
907(2)
Lab 15.3 Windows 8.1 Basic Usage-Introduction to the Start Screen
909(3)
Lab 15.4 Windows 8.1 Basic Usage-Introduction to PC Settings
912(5)
Lab 15.5 Windows 8.1 Basic Usage-Working with the Traditional Desktop and Control Panels
917(9)
Lab 15.6 Windows 10 Basic Usage-Introduction to the Start Screen
926(5)
Lab 15.7 Windows 10 Basic Usage-Introduction to Settings
931(7)
Lab 15.8 Windows 10 Basic Usage-Working with Control Panels
938(7)
Lab 15.9 Windows Vista/7 Taskbar Options
945(3)
Lab 15.10 Windows 8/8.1 Taskbar Options
948(3)
Lab 15.11 Windows 10 Taskbar Options
951(3)
Lab 15.12 Windows Visia/7 File and Folder Management
954(5)
Lab 15.13 Windows 8/10 File and Folder Management
959(5)
Lab 15.14 Windows Vista/7 File Extension
964(1)
Lab 15.15 Windows Vista/7/8/10 Attributes, Compression, and Encryption
965(5)
Lab 15.16 Using REGEDIT in Windows Vista/7/8/10
970(1)
Lab 15.17 Basic Commands from a Command Prompt
971(3)
Lab 15.18 The COPY, MD, DEL, and RD Commands
974(6)
Lab 15.19 The ATTRIB Command and Moving Around in the Directory Structure
980(5)
Lab 15.20 Windows 7/10 Backup Software and the Archive Bit
985(2)
Lab 15.21 Windows 7 Backup Tool
987(1)
Lab 15.22 Windows 8.1 File History Utility
988(1)
Lab 15.23 Windows 10 File History Utility
989(1)
Lab 15.24 Creating a Windows 7 System Repair Disc
989(1)
Lab 15.25 Creating a Windows 7 System Image Disc
990(1)
Lab 15.26 Creating a Windows 8.1/10 System Recovery Drive
991(2)
Chapter 16 Windows Vista, 7, 8, and 10
993(110)
Windows Vista/7/8/10 Overview
994(1)
Windows Vista/7/8/10 Versions
994(2)
Preinstallation of Windows
996(8)
Installation/Upgrade of Windows
1004(1)
Corporate Windows Deployment
1005(1)
Verifying the Installation
1006(1)
Troubleshooting a Windows Installation
1007(2)
Dual-Booting Windows
1009(1)
Virtualization
1010(2)
Reloading Windows
1012(1)
Windows Updates
1013(2)
Backing Up the Windows Registry and Data
1015(1)
Configuring Windows Overview
1016(2)
Configuring Windows
1018(1)
Adding Devices
1018(5)
Installing/Removing Software
1023(3)
Microsoft Management Console
1026(1)
System Tools
1027(6)
Managing Storage
1033(3)
Managing Services and Applications
1036(1)
Data Sources (ODBC)
1037(1)
Print Management Console
1038(1)
Overview of the Windows Boot Process
1038(2)
Speeding Up the Windows Boot Process
1040(1)
Troubleshooting the Windows Boot Process
1041(1)
WinRE
1042(3)
Advanced Boot Options/Startup Settings Menu
1045(1)
System Configuration Utility
1046(3)
Task Manager
1049(1)
Troubleshooting a Service That Does Not Start
1050(1)
Windows Reboots
1051(1)
Shutdown Problems
1052(1)
Monitoring System Performance
1053(5)
Supporting Windows Computers Remotely
1058(1)
Preventive Maintenance for Your Operating System
1059(1)
Soft Skills-Avoiding Burnout
1060(1)
Chapter Summary
1061(2)
Key Terms
1063(1)
Review Questions
1064(1)
Exercises
1065(1)
Exercise 16.1 Windows Tools
1065(1)
Activities
1066(2)
Internet Discovery
1066(1)
Soft Skills
1067(1)
Critical Thinking Skills
1067(1)
Labs
1068(35)
Lab 16.1 Windows 7 Installation
1068(1)
Lab 16.2 Installing VMware Workstation
1069(1)
Lab 16.3 Installing Windows into a VMware Workstation Virtual Machine
1069(2)
Lab 16.4 Working with a VMware Workstation Virtual Machine
1071(4)
Lab 16.5 Windows Registry Modification
1075(1)
Lab 16.6 Windows 7 Backup
1076(1)
Lab 16.7 Windows Update Utility
1076(1)
Lab 16.8 Configuring Windows 7, 8, and 10 for Ease of Access
1077(3)
Lab 16.9 Windows System Restore Utility
1080(1)
Lab 16.10 Upgrading a Hardware Driver and Using Driver Roll Back
1081(1)
Lab 16.11 Disabling a Hardware Driver
1082(1)
Lab 16.12 Installing Hardware
1082(1)
Lab 16.13 Installing and Removing Windows Components
1083(3)
Lab 16.14 Microsoft Management Console
1086(4)
Lab 16.15 Exploring Windows Boot Options
1090(2)
Lab 16.16 Windows System Configuration Utility
1092(2)
Lab 16.17 Halting an Application Using Task Manager
1094(1)
Lab 16.18 Using Event Viewer
1095(1)
Lab 16.19 Using Task Manager to View Performance
1096(1)
Lab 16.20 Performance and Reliability in Windows 7, 8, and 10
1097(2)
Lab 16.21 Windows Remote Desktop
1099(1)
Lab 16.22 Windows Task Scheduler in Windows 7, 8, and 10
1100(1)
Lab 16.23 Windows 8 Upgrade
1101(1)
Lab 16.24 Windows 10 Upgrade
1102(1)
Chapter 17 OS X and Linux Operating Systems
1103(46)
Introduction to OS X
1104(1)
Navigating the User Interface
1105(3)
Basic System Usage, Updates, and Backups
1108(5)
Management and Troubleshooting Tools
1113(2)
Utilities
1115(9)
Introduction to Linux
1124(1)
Navigating the User Interface
1125(2)
Basic System Usage, Updates, and Backups
1127(3)
Command-Line Interface
1130(8)
OS X and Linux Best Practices
1138(1)
Soft Skills-Be Humble
1139(1)
Chapter Summary
1139(1)
Key Terms
1140(1)
Review Questions
1141(1)
Exercises
1142(1)
Exercise 17.1
1142(1)
Exercise 17.2
1142(1)
Activities
1142(2)
Internet Discovery
1142(1)
Soft Skills
1143(1)
Critical Thinking Skills
1143(1)
Labs
1144(5)
Lab 17.1 Using the OS X Graphical User Interface
1144(1)
Lab 17.2. Using the OS X Terminal and Time Machine
1145(1)
Lab 17.3 Using Ubuntu Live DVD
1146(1)
Lab 17.4 Ubuntu Command Line
1147(2)
Chapter 18 Computer and Network Security
1149(92)
Security Overview
1150(1)
Security Policy
1150(1)
Physical Security
1151(7)
Digital Security
1158(4)
User Education
1162(2)
Security Threats and Vulnerabilities
1164(4)
Workgroups and Domains
1168(1)
Protecting Access to Local and Network Resources
1169(3)
Permissions
1172(8)
Folder Options
1180(1)
Protecting the Operating System and Data
1181(4)
Internet Security
1185(10)
Wireless Network Security Overview
1195(1)
Wireless Authentication and Encryption
1196(3)
Default Settings
1199(1)
Wireless AP Installation Checklist
1200(1)
Wireless Security Conclusion
1201(1)
Wireless Network Troubleshooting
1202(1)
Security Incident Reporting
1202(2)
A Final Word About Security
1204(1)
Soft Skills-Building Customer Trust
1205(1)
Chapter Summary
1205(2)
Key Terms
1207(1)
Review Questions
1208(2)
Exercises
1210(1)
Exercise 18.1
1210(1)
Exercise 18.2
1211(1)
Activities
1211(2)
Internet Discovery
1211(2)
Soft Skills
1213(1)
Critical Thinking Skills
1213(1)
Labs
1213(28)
Lab 18.1 Encrypting a File and Folder in Windows
1213(3)
Lab 18.2 Using Windows 7/8/10 System Protection
1216(1)
Lab 18.3 Sharing a Folder in Windows 7
1217(4)
Lab 18.4 Sharing a Folder in Windows 8/10
1221(5)
Lab 18.5 Creating a Local Security Policy for Passwords
1226(4)
Lab 18.6 Creating a Local Security Policy for Passwords in Windows 8/10
1230(4)
Lab 18.7 Windows Defender in Windows 7
1234(2)
Lab 18.8 Windows Defender in Windows 8/10
1236(1)
Lab 18.9 Sharing Files with Windows 8/10 Public Folders
1237(1)
Lab 18.10 Configuring a Secure Wireless Network
1238(3)
Chapter 19 Operational Procedures
1241(36)
Operational Procedures Overview
1242(15)
Soft Skills-Communication Skills
1257(13)
Chapter Summary
1270(1)
Key Terms
1271(1)
Review Questions
1272(2)
Exercises
1274(1)
Exercise 19.1 Determine the Troubleshooting Theory Step
1274(1)
Activities
1274(6)
Internet Discovery
1274(1)
Soft Skills
1275(1)
Critical Thinking Skills
1276(1)
Appendix A: Subnetting Basics 1277(4)
Labs
1280
Lab A.1 Subnet Practice Lab
1280
Appendix B: Certification Exam Objectives (Online)
Glossary 1281(48)
Index 1329
Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw the LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, CCNP, VoIP, QoS, and wireless technologies. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.







Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching, but also loves to travel, hike, do all types of puzzles, and read.