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CompTIA Aplus 220-901 and 220-902 Cert Guide, Academic Edition [Multiple-component retail product]

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  • Formatas: Multiple-component retail product, 1072 pages, aukštis x plotis x storis: 260x210x40 mm, weight: 1840 g, Contains 1 Digital product license key and 1 Hardback
  • Išleidimo metai: 04-Sep-2016
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789756536
  • ISBN-13: 9780789756534
Kitos knygos pagal šią temą:
CompTIA Aplus 220-901 and 220-902 Cert Guide, Academic EditionDidesnis paveikslėlis
  • Formatas: Multiple-component retail product, 1072 pages, aukštis x plotis x storis: 260x210x40 mm, weight: 1840 g, Contains 1 Digital product license key and 1 Hardback
  • Išleidimo metai: 04-Sep-2016
  • Leidėjas: Pearson IT Certification
  • ISBN-10: 0789756536
  • ISBN-13: 9780789756534
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780789756534.html
Raktažodžiai:
CompTIA A+ 220-901 and 220-902 exams retired in 2019. Search the store to find CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) books, eBooks, and video courses.







In this best-of-breed full-color study guide, a leading expert helps you master

all the topics you need to know to succeed on your CompTIA 220-901 and 902

exams and move into a successful career as an IT technician. The Academic

Edition is ideal for the classroom and self study and includes bonus content

such as exam objectives table for easy navigation by chapter, a full objectives

index for each exam, and a master list of key topics, each of which give you the

page number where the objective/topic can be found.

 

Every feature of this book is designed to support both efficient exam preparation

and long-term mastery:

 





Includes coverage of the new performance-based questions Exam Objectives Summary and Index make it easier than ever to find what youre looking for and track what youve learned Opening Topics Lists define the topics youll need to learn in each chapter, including a list of the official exam objectives covered in that chapter Key Topics call attention to the information thats most crucial to know for the exam Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questionsall designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career

Key Terms defined in a complete glossary explain all the fields essential terminology

 

The companion website contains access to the powerful Pearson IT Certification Practice Test Engine and two complete exams with access to a large library of exam-realistic questions.

 

This study guide helps you master all the topics on the new A+ 901 and 902 exams, including

 





Motherboards, processors, RAM, and BIOS Power supplies and system cooling I/O, input ports, and devices Video displays and video cards Customized PCs Laptops, mobile and wearable devices Printers Storage devices including SSDs Installing, using, and troubleshooting Windows, Linux, and OS X Virtualization Networking Security Operational procedures and communications methods

    
Introduction xliii
Chapter 1 Technician Essentials and Computer/Device Anatomy 101 2(24)
Foundation Topics
3(1)
The Essential Parts of Any Computer or Mobile Device
3(9)
Front and Rear Views of a Desktop PC
3(4)
All Around a Laptop Computer
7(2)
All-in-One Computers
9(1)
Smartphones and Tablets
9(1)
Quick Reference to PC and Mobile Components
10(2)
Hardware, Software, and Firmware
12(1)
Hardware
12(1)
Software
12(1)
Firmware
13(1)
Why Hardware, Software, and Firmware Are Important to Understand
13(1)
The CompTIA Six-Step Troubleshooting Theory
13(1)
Technician Tools and Equipment
14(3)
Basic Tools and Supplies for Assembly/Disassembly of Computers
14(1)
System and Electrical Testing Tools
15(1)
Network Installation and Configuration Tools
15(1)
Printer Maintenance Tools
16(1)
Software and Operating Systems
16(1)
Spare Parts and Equipment to Test
16(1)
Important Websites
17(1)
Exam Preparation Tasks
18(8)
Chapter 2 Configure and Use BIOS/UEFI Tools 26(28)
Foundation Topics
27(1)
BIOS/UEFI Configuration
27(16)
Accessing the BIOS Setup Program
27(1)
UEFI and Traditional BIOS
28(1)
BIOS Settings Overview
29(2)
Automatic Configuration of BIOS/CMOS Settings
31(1)
Main Menu
32(1)
Main/Standard Features/Settings
33(1)
Discovering System Information
33(1)
Boot Settings and Boot Sequence
34(1)
Integrated Ports and Peripherals
35(1)
SATA Configuration
35(1)
USB Host Adapters and Charging Support
35(1)
Audio and Ethernet Ports
36(1)
Power Management
37(1)
Monitoring
38(1)
Processor and Memory Configuration
39(1)
Virtualization Support
40(1)
Security Features
41(1)
Exiting BIOS and Saving/Discarding Changes
42(1)
Flash Upgrade BIOS
43(3)
Flash BIOS Update
44(2)
Using BIOS/UEFI Diagnostics
46(1)
Exam Preparation Tasks
47(7)
Chapter 3 Motherboard Components 54(28)
Foundation Topics
55(1)
ATX, ITX, and Smaller Sizes
55(4)
ATX and microATX
55(2)
ITX Family
57(1)
Comparing ATX, MicroATX, and Mini-ITX Motherboards
58(1)
Expansion Slot Types
59(4)
PCI Slots
59(1)
PCI-X Slots
59(1)
PCIe (PCI Express) Slots
60(3)
RAM Sockets
63(1)
CPU Sockets
64(1)
Chipsets
64(1)
CMOS Battery
65(1)
Power Connectors
66(1)
Fan Connectors
66(1)
Front and Top Panel Connectors
67(2)
Bus Speeds
69(1)
Installing Motherboards
69(5)
Step-by-Step Motherboard Removal
69(3)
Preparing the Motherboard for Installation
72(1)
Step-by-Step Motherboard Installation
72(2)
Exam Preparation Tasks
74(8)
Chapter 4 RAM Types and Features 82(20)
Foundation Topics
83(1)
Memory Upgrade Considerations
83(1)
RAM Types
84(4)
SRAM
84(1)
SDRAM
84(1)
DDR SDRAM
84(1)
DDR2 SDRAM
84(1)
DDR3 SDRAM
85(2)
Parity vs Non-Parity
87(1)
ECC vs non-ECC Memory
87(1)
Buffered (Registered) vs Unbuffered
88(1)
SO-DIMM vs DIMM
88(2)
RAM Configurations
90(1)
Single-Channel
90(1)
Dual-Channel
90(1)
Triple-Channel
90(1)
Quad-Channel
91(1)
Single-Sided vs Double-Sided
91(1)
RAM Compatibility
91(1)
Installing Memory
91(4)
Preparations for Installing DIMM Memory
92(3)
Exam Preparation Tasks
95(7)
Chapter 5 PC Expansion Cards 102(28)
Foundation Topics
103(1)
Expansion Card and Slot Overview
103(1)
Installing Sound Cards
103(2)
Installing a USB Audio Device
104(1)
Configuring a Sound Card with Windows
105(1)
Configuring a Sound Card with OS X
105(1)
Configuring a Sound Card with Linux
105(1)
Installing Video Cards
105(5)
BIOS Configuration
106(1)
Removing Drivers for an Old Video Card or Onboard Video
107(1)
Removing the Old Video Card
107(2)
Video Card Physical Installation
109(1)
Driver Installation
110(1)
Installing Network Cards
110(1)
Installing USB Cards
111(1)
Installing FireWire Cards
112(1)
Installing Thunderbolt Cards
113(1)
Installing Storage Cards
114(1)
Installing Modem Cards
114(1)
Installing Wireless/Cellular Cards
115(3)
Installing TV Tuner Cards
118(1)
Installing Video Capture Cards
118(1)
Installing Riser Cards
119(4)
Speakers
119(2)
Display Devices
121(2)
Exam Preparation Tasks
123(7)
Chapter 6 Storage Devices 130(34)
Foundation Topics
131(1)
Optical Drive Features and Capacities
131(6)
CD-ROM / CD-RW
131(1)
DVD Recordable and Rewriteable Standards
131(1)
Blu-ray (BD)
132(1)
Drive Speed Ratings
133(1)
Recording Files to Optical Discs
133(1)
Creating Optical Discs in Windows
133(2)
Using Third-Party Optical Disc Mastering Programs for Windows
135(1)
Using Third-Party Drag-and-Drop File Copying Programs
135(1)
Burning Discs in OS X
136(1)
Burning Discs in Linux
136(1)
Magnetic Hard Disk Drives
137(7)
Form Factors
137(1)
Spin Rate
138(1)
Internal Hard Disk Drive, SSD, and Optical Drive Installation
139(3)
Installing an eSATA Hard Disk
142(2)
Flash Drives
144(4)
Flash Card Reader
146(2)
Solid State Drives
148(2)
SSD
148(2)
Hybrid
150(1)
eMMC
150(1)
Hot-Swappable Drives
150(2)
Safely Ejecting a Drive in Windows
150(1)
Safely Ejecting a USB Drive in Mac OS X
151(1)
Safely Ejecting a USB Drive in Linux
152(1)
RAID Types
152(4)
Creating an SATA RAID Array
153(3)
Tape Drive
156(1)
Tape Drive Capacities
156(1)
Exam Preparation Tasks
157(7)
Chapter 7 CPUs 164(36)
Foundation Topics
165(1)
Processor Characteristics
165(6)
Speeds
165(1)
Overclocking
166(1)
Cores
167(1)
Cache Size/Type
167(1)
Hyper-Threading (HT Technology)
168(1)
Virtualization Support
168(1)
Architecture (32-bit vs. 64-bit)
168(1)
Integrated GPU
169(1)
Intel HD Graphics from Clarkdale to Ivy Bridge
169(1)
Intel HD Graphics for Haswell Processors
169(1)
Intel HD Graphics for Broadwell Processors
170(1)
Intel HD Graphics for Skylake Processors
170(1)
AMD APU Graphics
170(1)
Execute Disable Bit (EDB)
171(1)
Socket Types
171(12)
Intel
172(1)
Land Grid Array Sockets
172(1)
Processor Code Names
173(1)
LGA 775
174(1)
LGA 1366
175(1)
LGA 1156
176(1)
LGA 1155
176(1)
LGA 1150
177(1)
LGA 2011
178(1)
AMD
179(1)
mPGA Sockets
179(1)
Socket AM3
180(1)
Socket AM3+
181(1)
Socket FM1
181(1)
Socket FM2
182(1)
Socket FM2+
183(1)
Cooling
183(4)
Heat Sink
183(1)
Fans
184(1)
Phase-Change Material/Thermal Paste
184(2)
Liquid-Based Cooling
186(1)
Fanless/Passive Heat Sink
187(1)
CPU Installation
187(6)
Intel Processors
187(1)
Intel Processor Removal
187(1)
Intel Processor Installation
188(2)
AMD Processors
190(1)
AMD Processor Removal
190(1)
AMD Processor Installation
191(2)
Exam Preparation Tasks
193(7)
Chapter 8 Ports and Interfaces 200(36)
Foundation Topics
201(1)
Rear Panel Port Clusters
201(1)
USB
202(7)
USB 1.1 and 2.0
204(1)
USB 3.0
205(1)
USB 3.1
206(1)
USB Adapters
207(2)
FireWire (IEEE 1394)
209(2)
FireWire 400
210(1)
FireWire 800
210(1)
SATA and eSATA
211(3)
SATA Configuration and Cabling
212(2)
Thunderbolt
214(1)
Video
215(9)
VGA
216(1)
DVI
216(2)
DVI and Copy Protection
218(1)
HDMI
218(1)
DisplayPort
219(1)
DisplayPort Versions
219(1)
DisplayPort and Thunderbolt
219(1)
RCA
220(1)
S-Video (Mini-DIN 4)
220(1)
Mini-DIN 6
220(1)
Component
220(1)
BNC Coaxial
221(1)
Video Adapters and Converters
222(1)
Thunderbolt to DVI
222(1)
HDMI to VGA
222(1)
DVI to HDMI
222(1)
DVI-I to VGA
222(2)
Audio
224(2)
Analog
224(1)
SPDIF (Digital)
225(1)
PS/2
226(1)
PS/2 Keyboard Port
226(1)
PS/2 Mouse Port
226(1)
PS/2 Combo Port
226(1)
Exam Preparation Tasks
227(9)
Chapter 9 Designing and Building Custom PC Configurations 236(50)
Foundation Topics
237(1)
Custom PC Configurations
237(9)
Graphic / CAD / CAM Design Workstation
237(1)
Audio/Video Editing Workstation
238(2)
Virtualization Workstation
240(1)
Gaming PC
240(2)
Home Theater PC
242(2)
Standard Thick Client
244(1)
Thin Client
244(1)
Home Server PC
245(1)
Evaluating Onboard Components
246(2)
General System Information
246(1)
Processor Information and Hardware-Assisted Virtualization Readiness
247(1)
Installing Power Supplies
248(11)
Power Supply Ratings
248(3)
Multivoltage Power Supplies
251(1)
Power Supply Form Factors and Connectors
252(4)
Removing and Replacing the Power Supply
256(3)
Installing and Configuring Input, Output, and I/O Devices
259(12)
Mouse
259(1)
Pairing a Bluetooth Mouse (Windows)
260(1)
Keyboard
261(1)
Scanner
261(1)
Barcode Reader
262(1)
Biometric Devices
262(1)
Game Pads and Joysticks
262(1)
Digitizer
263(1)
Motion Sensor
263(1)
Touch Pads
264(1)
Smart Card Readers
264(1)
Digital Cameras
264(1)
Installing a Digital Camera
264(1)
Microphone
265(1)
Installing and Configuring a Microphone
265(1)
Webcam
266(1)
Installing and Configuring a Webcam
266(1)
Camcorder
267(1)
Speakers
267(1)
Touch Screen
268(1)
ICVM
268(1)
Smart TV
269(1)
Set-Top Box
269(1)
Installing a MIDI-Enabled Device
270(1)
Display Types
271(2)
LCD Display Types
271(1)
TN vs IPS
271(1)
Fluorescent vs. LED Backlighting
271(1)
Plasma
272(1)
Data Projector
272(1)
LCD Projectors
272(1)
DLP Projectors
273(1)
OLED
273(1)
Video Display Settings and Features
273(5)
Resolution
273(3)
Refresh Rates and Frame Rates
276(1)
Analog versus Digital Displays
277(1)
Brightness/Lumens
277(1)
Privacy and Antiglare Filters
277(1)
Exam Preparation Tasks
278(8)
Chapter 10 Using, Maintaining, and Installing Printers and Multifunction Devices 286(44)
Foundation Topics
288(1)
Laser Printers
288(5)
Laser Components
288(1)
Toner Cartridges
288(1)
Laser Imaging Process
289(1)
Step 1: Processing
290(1)
Step 2: Charging
290(1)
Step 3: Exposing
290(1)
Step 4: Developing
290(1)
Step 5: Transferring
290(1)
Step 6: Fusing
291(1)
Step 7: Cleaning
291(1)
Color Laser Printing Differences
291(1)
Laser Media Types
291(1)
Laser Maintenance
292(1)
Replacing Toner Cartridges
292(1)
Installing Maintenance Kits
292(1)
Resetting Paper Counts
292(1)
Calibration
292(1)
Cleaning
293(1)
Inkjet Printers
293(5)
Inkjet Components
294(1)
Inkjet Printing Process
294(1)
Inkjet Media Types
295(1)
Inkjet Maintenance
296(1)
Replacing Ink Cartridges
296(1)
Calibration
297(1)
Nozzle Check and Head Cleaning
297(1)
Thermal Printers
298(3)
Thermal Feed Assembly and Heating Element
298(1)
Thermal Printer Ribbons
299(1)
Thermal Print Process
299(1)
Thermal Paper and Media
300(1)
Thermal Maintenance
300(1)
Cleaning Heating Elements
300(1)
Removing Debris
301(1)
Impact Printers
301(3)
Impact Components and Print Process
301(1)
Impact Dot-Matrix Print Heads
302(1)
Impact Printer Ribbons
302(1)
Impact Printer Paper Types
303(1)
Impact Printer Maintenance
303(1)
Replacing the Ribbon
303(1)
Replacing the Print Head
303(1)
Replacing Paper
304(1)
Virtual Printers
304(2)
Print to File
304(1)
Print to PDF or XPS
305(1)
Print to PDF or XPS in Windows
305(1)
Print to PDF in OS X
305(1)
Print to PDF in Linux
305(1)
Print to Image
305(1)
Print to Image for Windows
306(1)
Print to Image for OS X
306(1)
Ghostscript (Linux, OS X, and Windows)
306(1)
Installing Your Printer or Multifunction Device
306(5)
Printer/Multifunction Device Installation for Windows
306(1)
Using Add Printer (Windows 7/8/8.1)
306(1)
Installing a Printer with a Vendor-Supplied Driver
307(1)
Printer/Multifunction Device Installation for OS X
307(2)
Printer/Multifunction Device Installation for Linux
309(1)
Printer/Multifunction Device Installation for iOS and Android
310(1)
Configuring Your Printer or Multifunction Device
311(4)
Configuring Printer Settings in Windows
311(2)
Configuring Printer Settings in OS X
313(1)
Configuring Printer Settings in Linux
314(1)
Configuring Printer Settings in iOS and Android
315(1)
Device Sharing Options
315(2)
Integrated Ethernet Print/Multifunction Device Sharing
316(1)
Adding Ethernet Print/Multifunction Device Sharing
316(1)
Wireless Device Sharing Options
317(2)
Bluetooth
317(1)
802.11(a,b,g,n,ac)
317(1)
Infrastructure vs. Ad Hoc
318(1)
Ad-Hoc Wireless Network Support in Windows
318(1)
Ad-Hoc Wireless Network Support in OS X
318(1)
Ad Hoc Wireless Networking Support in Linux
318(1)
Wireless Hosted Networking
318(1)
Cloud and Remote Printing
319(1)
Using Public and Shared Devices
319(1)
Using Apps
319(1)
Configuring Your Operating System to Share a Printer or Device
320(1)
Windows Print Sharing
320(1)
TCP/IP
320(1)
Bonjour
320(1)
AirPrint
321(1)
Maintaining Data Privacy
321(1)
Using User Authentication
321(1)
Using Hard Drive Caching
321(1)
Exam Preparation Tasks
322(8)
Chapter 11 Networking 330(64)
Foundation Topics
331(1)
Network Cable and Connector Types and Characteristics
331(8)
Fiber
331(1)
Twisted-Pair
332(1)
TP Cable Grades
332(1)
Shielded Twisted-Pair (STP) versus Unshielded Twisted-Pair (UTP)
333(1)
T568B (EIA-568B) and T568A (EIA-568A) Standards
333(2)
RJ-45 Versus RJ-11
335(1)
Coaxial
336(1)
Legacy 10Mbps Ethernet Coaxial Cable Standards
336(1)
RG-59 and RG-6 Coaxial Cable
337(2)
Plenum and PVC
339(1)
TCP/IP
339(11)
IPv4
339(1)
Class A, B, and C IP Address Ranges
340(1)
Using Subnetting
341(1)
Using CIDR
341(1)
Public and Private IP Addresses
342(1)
APIPA IP Addresses
342(1)
IPv6
342(1)
IPv6 Addressing
343(1)
IPv6 Address Types
343(1)
Viewing IP Address Information
344(1)
Dynamic versus Static IP Addresses
345(1)
Client-Side DHCP Settings
346(1)
TCP/IP Alternate Configuration
347(1)
Client-Side IP and DNS Addresses
347(1)
Client-Side DNS Configuration
348(1)
TCP/IP User-Configured Advanced Settings
349(1)
Gateway
350(1)
TCP and UDP Ports, Protocols, and Purposes
350(6)
FTP
351(1)
SSH
352(1)
Telnet
352(1)
SMTP
352(1)
DNS
353(1)
HTTP/HTTPS
353(1)
POP3
353(1)
IMAP
353(1)
SMB/CIFS
354(1)
AFP
354(1)
Remote Desktop Protocol
354(1)
SSL
354(1)
TLS
354(1)
HTML
354(1)
DHCP
355(1)
SNMP
355(1)
LDAP
356(1)
WiFi (Wi-Fi) Network and Encryption Standards
356(3)
Wi-Fi Standards
356(1)
Understanding MIMO
357(1)
Wi-Fi Encryption Types
358(1)
WEP (Wired Equivalent Privacy)
358(1)
WPA (Wi-Fi Protected Access)
358(1)
WPA2 (Wi-Fi Protected Access 2)
358(1)
WPS (Wi-Fi Protected Setup)
358(1)
Configure SOHO Wired or Wireless Router
359(5)
Channels
359(1)
NAT
360(1)
Port Forwarding, Port Triggering, and DNAT
360(1)
DMZ
361(1)
DHCP
362(1)
Basic QoS
363(1)
UPnP
363(1)
Firmware
363(1)
Internet Connection Types
364(8)
Cable
364(2)
DSL
366(1)
Dial-up
367(1)
Modem Technologies and Types
368(1)
Requirements for a Dial-Up Internet Connection
369(1)
Creating a Dial-Up Connection
369(1)
Fiber
370(1)
Satellite
371(1)
ISDN
371(1)
ISDN Hardware
371(1)
Setting Up an ISDN Connection
372(1)
Line of Sight Wireless
372(1)
Network Types
372(1)
LAN
372(1)
WAN
372(1)
MAN
373(1)
PAN
373(1)
Network Architecture Devices
373(5)
Hub
373(1)
Switch
373(1)
Router
374(1)
Wireless Access Point
375(1)
Bridge
375(1)
Modem
375(1)
Firewall
375(1)
Patch Panel
375(1)
Repeaters/Extenders
376(1)
Power Over Ethernet
377(1)
Using Networking Tools
378(4)
Cutting Tool
378(1)
Cable Stripper
378(1)
Crimper
379(1)
Punchdown Tool
379(1)
Multimeter
379(1)
Tone Generator and Probe
380(1)
Cable Tester
380(1)
Loopback Plug
380(1)
Wi-Fi Analyzer
381(1)
Exam Preparation Tasks
382(12)
Chapter 12 Mobile Devices 394(48)
Foundation Topics
395(1)
Install and Configure Laptop Hardware and Components
395(5)
ExpressCard
395(1)
SODIMM Memory
396(2)
Flash Memory
398(1)
Ports and Adapters
398(2)
Replace Laptop Components
400(20)
Battery
403(1)
Keyboard
404(1)
Storage (HDD) and Optical Drives
405(2)
Memory
407(1)
Smart Card Reader
408(1)
Wireless Card
409(2)
Screen
411(1)
DC Jack
412(2)
Touchpad
414(1)
Plastics/Frames
414(1)
Speaker
415(1)
System Board
416(1)
CPU and Heat Sink
417(3)
Laptop Display Components
420(2)
LCD
420(1)
Fluorescent versus LED Backlighting
420(1)
IPS versus TN Panels
420(1)
OLED
420(1)
Wi-Fi Antenna Connector/Placement
420(1)
Webcam
421(1)
Microphone
421(1)
Inverter
421(1)
Digitizer
422(1)
Using Laptop Features
422(5)
Special Function Keys
422(2)
Docking Station
424(1)
Laptop and Cable Locks
425(1)
Rotating/Removable Screens
426(1)
Characteristics of Other Mobile Devices
427(1)
Tablets
427(1)
Smartphones
427(1)
Wearable Technology Devices
427(1)
Phablets
428(1)
E-Readers
428(1)
Smart Camera
428(1)
GPS
428(1)
Accessories and Ports Used by Other Mobile Devices
428(4)
NFC
428(1)
Proprietary Vendor-Specific Ports (Communication/Power)
429(1)
Lightning for Apple iOS
429(1)
MicroUSB/MiniUSB for Android, Windows
429(1)
Bluetooth
429(1)
IR
430(1)
Hotspot/Tethering
430(1)
Headsets
430(1)
Speakers
430(1)
Game Pads
430(1)
Tablet/Smartphone Docking Stations
430(1)
Extra Battery Packs/Battery Chargers
430(1)
Protective Covers/Waterproofing
431(1)
Credit Card Readers
431(1)
Memory/MicroSD
431(1)
Exam Preparation Tasks
432(10)
Chapter 13 Hardware and Network Troubleshooting 442(80)
Foundation Topics
443(1)
Troubleshooting Motherboard, RAM, CPU, and Power Issues
443(13)
Unexpected Shutdowns
443(1)
System Lockups
443(1)
POST Code Beeps
444(1)
POST Error Messages
445(1)
Blank Screen on Bootup
446(1)
BIOS Time and Settings Resets
447(1)
Attempts to Boot to Incorrect Device
448(1)
Continuous Reboots
448(1)
No Power
449(1)
Power Supply Failure
449(1)
Incorrect Front Panel Wiring Connections to the Motherboard
449(1)
Loose or Missing Power Leads from Power Supply
449(1)
Surge Suppressor or UPS Failure
449(1)
Overheating
449(1)
Overloading
449(1)
Fan Failure
450(1)
Inadequate Airflow Outside the System
450(1)
Inadequate Airflow Inside the System
450(2)
Dirt and Dust
452(1)
Installing/Replacing Case Fans
453(1)
Loud Noise
453(1)
Intermittent Device Failure
453(1)
Fans Spin—No Power to Other Devices
454(1)
Indicator Lights
454(1)
Smoke or Burning Smells
454(1)
Step-by-Step Power Supply Troubleshooting
454(1)
Distended Capacitors
455(1)
Proprietary Crash Screens (BSOD/Pin wheel)
456(1)
Recommended Tools
456(7)
Multimeter
457(3)
Power Supply Tester
460(1)
Loopback Plugs
461(1)
POST Card and POST Hex Codes
461(2)
Troubleshooting Hard Drives and RAID Arrays
463(12)
Read/Write Failure
463(1)
Slow Performance
463(2)
Loud Clicking Noise
465(1)
Failure to Boot
465(1)
Drive Not Recognized
465(1)
OS Not Found
466(1)
RAID Not Found
467(1)
RAID Stops Working
467(1)
Proprietary Crash Screens (BSOD/PinWheel)
467(1)
S.M.A.R.T. Errors
467(1)
When Should You Check SMART Attributes?
468(1)
Recommended Hardware and Software Tools
468(1)
Screwdriver
468(1)
Drive Enclosures
468(2)
Windows-Based Disk Tools
470(1)
Recycle Bin
470(1)
Defragmentation
471(1)
CHKDSK (Error-Checking)
472(1)
Using Hard Disk Diagnostics
473(2)
Using Data Recovery Software
475(1)
Troubleshooting Video, Projector, and Display Issues
475(7)
VGA Mode
475(1)
No Image on Screen
476(1)
Laptop/Tablet/Convertible 2-1
476(1)
Desktop Computer
476(1)
Projector
476(1)
Overheat Shutdown
476(1)
Dead Pixels
477(1)
Artifacts
477(1)
Incorrect Color Patterns
477(1)
Dim Image
478(1)
Flickering Image
478(1)
Distorted Image
478(1)
Distorted Geometry
478(1)
Burn-In
479(1)
LCD Displays
479(1)
Plasma Displays
480(1)
Oversized Images and Icons
480(2)
Network Troubleshooting
482(3)
No Connectivity
482(1)
APIPA/Link-Local Address
483(1)
Limited Connectivity/Local Connectivity
483(1)
Local Connectivity
483(1)
Intermittent Connectivity
484(1)
IP Conflict
484(1)
Slow Transfer Speeds
484(1)
Low RF Signal
484(1)
SSID Not Found
485(1)
Quick Reference to Network Hardware Tools
485(1)
Overview of Network Command-Line Tools
485(5)
PING
486(1)
IPCONFIG
487(1)
IFCONFIG
487(1)
TRACERT
488(1)
NETSTAT
489(1)
NBTSTAT
489(1)
NET
489(1)
NETDOM
489(1)
NSLOOKUP
490(1)
Mobile Device Troubleshooting
490(6)
No Display
490(1)
Dim Display
491(1)
Flickering Display
491(1)
Sticking Keys
491(1)
Intermittent Wireless
492(1)
Battery Not Charging
492(1)
Ghost Cursor/Pointer Drift
492(1)
No Power
493(1)
Num Lock Indicator Lights
493(1)
No Wireless Connectivity
493(1)
No Bluetooth Connectivity
494(1)
Cannot Display to External Monitor
494(1)
Touchscreen Non-Responsive
494(1)
Apps Not Loading
495(1)
Slow Performance
495(1)
Unable to Decrypt Email
495(1)
Extremely Short Battery Life
495(1)
Overheating
495(1)
Frozen System
496(1)
No Sound from Speakers
496(1)
GPS Not Functioning
496(1)
Swollen Battery
496(1)
Mobile Device Disassembly Process
496(3)
Document and Label Cable and Screw Locations
496(1)
Organize Parts
497(1)
Refer to Manufacturer Resources
497(1)
Use Appropriate Hand Tools
498(1)
Printer Troubleshooting
499(10)
Streaks
499(1)
Laser Printer
499(1)
Inkjet Printer
499(1)
Thermal Printers
499(1)
Impact Printers
500(1)
Faded Prints
500(1)
Laser Printers
500(1)
Inkjet Printers
500(1)
Thermal Printers
500(1)
Impact Printers
500(1)
Ghost Images
500(1)
Toner Not Fused to the Paper
500(1)
Creased Paper
500(1)
Paper Not Feeding
501(1)
Paper Jam
501(1)
Paper Path Issues
501(1)
Paper Loading, Paper Type, and Media Thickness Issues
501(1)
Media Caught Inside the Printer
501(1)
No Connectivity
502(1)
Garbled Characters on Paper
502(1)
Vertical Lines on Page
502(1)
Backed-Up Print Queue
502(1)
Releasing a Print Queue
503(1)
Clearing Select Print Jobs or All Print Jobs in a Queue
503(1)
Low-Memory Errors
503(1)
Access Denied
504(1)
Printer Will Not Print
504(1)
Color Prints in Wrong Print Color
505(1)
Unable to Install Printer
506(1)
Error Codes
506(1)
Printing Blank Pages
507(1)
No Image on Printer Display
507(1)
Using Printer Troubleshooting Tools
508(1)
Exam Preparation Tasks
509(13)
Chapter 14 Windows Operating Systems Features and Installation 522(48)
Foundation Topics
523(1)
Differences Between Windows Versions
523(18)
Windows Vista, Windows 7, and Windows 8/8.1 Features Compared
523(2)
Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets, Start Screen, Start Menu)
525(2)
Control Panel Views
527(1)
Shadow Copy
528(1)
Compatibility Mode
529(1)
Starting Program Compatibility Wizard in Windows 8/8.1
529(1)
Starting Program Compatibility Wizard in Windows 7
529(1)
Using Program Compatibility Wizard in Windows 7/8/8.1
529(1)
Program Compatibility Wizard in Windows Vista
530(1)
Virtual XP Mode
531(1)
Administrative Tools
532(1)
Modern UI
532(1)
Side-by-Side Apps
533(1)
Pinning Programs to the Taskbar
534(1)
OneDrive Cloud Storage
534(1)
Windows Store
535(1)
Multi-monitor Task Bars
536(1)
Charms
536(1)
Live Sign In
536(1)
Action Center
536(1)
File Structure and Paths
537(1)
Libraries
538(1)
32-Bit Versus 64-Bit File Structure and Paths
538(1)
Windows Upgrade Paths
538(3)
Boot Methods
541(1)
Installation Types
541(6)
Upgrade Installation
542(1)
Clean Install
542(1)
Multiboot Installation
543(1)
Repair Installation
544(1)
Unattended Installation
545(1)
Remote Network Installation
546(1)
Image Deployment
546(1)
Partitioning Methods
547(4)
Partitioning Overview
548(1)
MBR Versus GPT Partition Types
548(1)
Disk Preparation Using MBR
549(1)
Partitioning Using GPT
549(1)
Dynamic and Basic Disks
549(1)
Creating Partitions During Windows Vista/7/8/8.1/10 Installation
550(1)
Windows File Systems
551(4)
FAT32
551(1)
exFAT (FAT64)
552(1)
NTFS
553(1)
Converting a Drive's File System with CONVERT.EXT
554(1)
Quick Formatting versus Full Formatting
554(1)
Configuring Windows During/After Installation
555(4)
Loading Alternative Drivers
555(1)
Workgroup vs Domain Setup
555(1)
Time/Date/Language/Region Settings
555(1)
Installing Drivers, Software, Updates
555(1)
Using Windows Update and Microsoft Update
555(2)
Installing Service Packs Manually
557(2)
Using the Factory Recovery Partition
559(1)
Refresh and Reset (Windows 8/8.1/10)
559(1)
Characteristics of a Properly Formatted Boot Drive
560(1)
Exam Preparation Tasks
561(9)
Chapter 15 Managing Microsoft Windows 570(78)
Foundation Topics
571(1)
Command-Line Tools
571(14)
Commands Available with Standard Privileges vs. Administrative Privileges
572(1)
Starting a Command Prompt Session with CMD.EXE
572(2)
Using Wildcards to Specify a Range of Files
574(1)
TASKKILL
574(1)
BOOTREC
575(1)
SHUTDOWN
575(2)
TASKLIST
577(1)
MKDIR, CHDIR, and RMDIR (MD, CD, and RD)
577(1)
DEL
578(1)
FORMAT
578(1)
Using FORMAT with USB Flash and Removable-Media Drives
579(1)
Formatting Drives with Windows Explorer and File Explorer
579(1)
Using FORMAT from the Command Prompt
579(1)
COPY
580(1)
XCOPY
580(1)
ROBOCOPY
581(1)
Diskpart
582(1)
SFC
583(1)
CHKDSK
583(1)
GPUPDATE
584(1)
GPRESULT
584(1)
DIR
584(1)
EXIT
585(1)
HELP
585(1)
EXPAND
585(1)
Command /?
585(1)
Microsoft Administrative Tools
585(11)
Computer Management (MMC)
586(1)
Using Device Manager
587(4)
Performance Monitor
591(1)
Services (Services.msc)
592(1)
Task Scheduler
593(1)
Create a Task in Windows
593(2)
Print Management
595(1)
Component Services
595(1)
Data Sources (ODBC)
595(1)
Local Security Policy
595(1)
Windows Memory Diagnostics
595(1)
Task Manager
596(2)
MSCONFIG
598(2)
Disk Management
600(5)
Drive Status
600(1)
Initializing a Disk
601(1)
Creating a New Simple Volume
601(1)
Extending Partitions
602(1)
Shrink Partitions
602(1)
Splitting Partitions
602(1)
Mounting a Drive
603(1)
Assigning/Changing Drive Letters
604(1)
Adding Arrays
604(1)
Storage Spaces
605(2)
Windows Upgrade Tools
607(2)
Windows Easy Transfer (WET)
608(1)
User State Migration Tool (USMT)
609(1)
System Utilities
609(12)
Using REGEDIT
610(1)
Making Changes to the Registry by Importing a Text File
610(1)
Backing Up the Registry Before Editing
611(1)
COMMAND
611(1)
MSTSC (Remote Desktop Connection)
612(1)
Compatibility with MSTSC Connections
612(1)
Configuring Remote Settings on the Host Computer
612(1)
Starting MSTSC and Connecting to a Remote Computer
612(2)
NOTEPAD
614(1)
EXPLORER
614(1)
Windows Explorer (Windows Vista/7)
614(2)
File Explorer (Windows 8/8.1/10)
616(1)
Displaying Drives, Files, and Folders
616(1)
Libraries (Windows 7/8/8.1/10)
617(1)
MSINFO32 (System Information)
618(1)
DXDIAG (DirectX Diagnostics)
619(1)
System Restore
620(1)
Creating a Restore Point
620(1)
Restoring Your System to an Earlier Condition
620(1)
Configuring System Restore Options
621(1)
What to Try Before Using System Restore
621(1)
Windows Update
621(1)
Control Panel Utilities
621(17)
Starting Control Panel
622(1)
Category and Icon Views
622(3)
Shortcuts to Control Panel Functions
625(1)
Display/Display Settings
626(2)
Folder Options
628(1)
System
629(1)
Performance (Virtual Memory) Settings
630(2)
Power Options
632(1)
Hibernate
632(1)
Sleep/Suspend/Standby
632(1)
Power Plans
632(2)
Programs and Features
634(1)
HomeGroup (Windows 7/8/8.1/10)
635(1)
Devices and Printers
635(1)
Sound
636(1)
Troubleshooting
636(1)
Internet Options
637(1)
Exam Preparation Tasks
638(10)
Chapter 16 Networking Microsoft Windows 648(34)
Foundation Topics
649(1)
Homegroup vs. Workgroup
649(3)
Workgroup Networking
649(1)
Creating a Workgroup
649(1)
HomeGroup Networking
650(1)
Creating a Homegroup
651(1)
Domain Setup
652(1)
Network Shares
652(4)
Sharing a Folder
653(1)
Joining a Homegroup and Custom File Sharing
653(1)
Mapped Drive Letters
654(2)
Administrative Shares
656(1)
Printer Sharing versus Network Printer Mapping
656(1)
Establish Networking Connections
657(3)
VPN Connections
657(1)
Dial-Up Connections
658(1)
Wireless Connections
659(1)
Wired Connections
660(1)
WWAN (Cellular) Connections
660(1)
Proxy Settings
660(1)
Remote Desktop Connection and Remote Assistance
661(2)
Home vs. Work vs. Public Network Settings
663(3)
Windows 7 Network Locations
663(1)
Windows 8/8.1 Network Locations
664(2)
Firewall Settings
666(3)
Enabling/Disabling Windows Firewall
666(1)
Exceptions
667(1)
Configuration
667(2)
Configuring an Alternative IP Address in Windows
669(1)
Network Card Properties
670(4)
QoS (Quality of Service)
670(1)
Half Duplex/Full Duplex/Auto
671(1)
Speed
671(1)
Wake-on-LAN
672(1)
BIOS (on-board MC)
673(1)
Exam Preparation Tasks
674(8)
Chapter 17 Operational Procedures 682(30)
Foundation Topics
683(1)
Using Appropriate Safety Procedures
683(9)
Equipment Grounding
683(1)
Component Handling and Storage
684(1)
Antistatic Bags
685(1)
ESD Straps
686(1)
ESD Mats
687(1)
Self-Grounding
688(1)
Toxic Waste Handling
688(1)
Recycling Batteries
688(1)
Toner
689(1)
CRT Displays
689(1)
Personal Safety
690(1)
Disconnect Power First
690(1)
Remove Jewelry
690(1)
Lifting Techniques
690(1)
Weight Limitations
690(1)
Electrical Fire Safety
690(1)
Cable Management
691(1)
Safety Goggles
691(1)
Air Filter Mask
691(1)
Compliance with Local Government Regulations
691(1)
Applying Environmental Controls
692(3)
Material Safety Data Sheet (MSDS)
692(1)
Temperature, Humidity, and Air
693(1)
Power Surges, Brownouts, and Blackouts
693(1)
Power Surges and Surge Suppressors
694(1)
Blackouts, Brownouts, and Battery Backup Units
694(1)
Addressing Prohibited Content or Activity
695(1)
Incident Response
695(1)
First Response
696(1)
Documentation
696(1)
Chain of Custody
696(1)
Licensing/DRM/EULA
696(2)
DRM
697(1)
EULA
697(1)
Understanding Open Source and Commercial Licenses
697(1)
Personal versus Enterprise Licenses
698(1)
Personally Identifiable Information
698(2)
Following Corporate End-User Policies and Security Best Practices
700(1)
Communication Methods and Professionalism
700(3)
Use Proper Language
701(1)
Maintain a Positive Attitude/Project Confidence
701(1)
Actively Listen to the Customer
701(1)
Be Culturally Sensitive
701(1)
Be Punctual
701(1)
Avoid Distractions
701(1)
Dealing with Difficult Customers or Situations
702(1)
Setting and Meeting Expectations/Timeline and Communicating with the Customer
702(1)
Dealing Appropriately with Customers' Confidential and Private Materials
702(1)
Exam Preparation Tasks
703(9)
Chapter 18 OS X and Linux 712(28)
Foundation Topics
713(1)
Best Practices
713(3)
Scheduled Backups
713(1)
Scheduled Disk Maintenance
714(1)
System Updates/App Store
714(1)
Patch Management
715(1)
Driver/Firmware Updates
715(1)
Antivirus/Antimalware Updates
716(1)
Tools
716(7)
Backup/Time Machine
716(1)
Configuring Time Machine
716(1)
Using Disk Utility in OS X
717(1)
Configuring a Backup App in Linux
718(1)
Restore/Snapshot
719(1)
Image Recovery
719(1)
Disk Maintenance Utilities
720(1)
Shell/Terminal
720(1)
Screen Sharing
721(1)
Force Quit
721(1)
Force Quit in OS X
722(1)
Force Quit in OS X or Linux Terminal
722(1)
Features
723(3)
Multiple Desktops/Mission Control
723(1)
Spotlight
723(1)
iCloud
724(1)
Keychain
724(1)
Gestures
725(1)
Finder
725(1)
Remote Disc
725(1)
Dock
726(1)
Boot Camp
726(1)
Basic Linux Commands
726(6)
ls
726(1)
grep
727(1)
cd
728(1)
shutdown
728(1)
pwd vs. passwd
728(1)
my
728(1)
cp
728(1)
rm
728(1)
chmod
729(1)
chown
729(1)
iwconfig/ifconfig
730(1)
ps
730(1)
su/sudo
730(1)
apt-get
730(1)
vi
730(1)
dd
730(2)
Exam Preparation Tasks
732(8)
Chapter 19 Virtualization, Cloud Computing, and Network Services 740(18)
Foundation Topics
741(1)
Client-Side Virtualization Overview
741(5)
Host/Guest Virtualization
742(1)
Hypervisor
743(1)
Purpose of Virtual Machines
743(1)
Resource Requirements
744(1)
Emulator Requirements
745(1)
Checking for BIOS/UEFI and Processor Support for Virtualization
745(1)
Security Requirements
745(1)
Network Requirements
746(1)
Identify Basic Cloud Concepts
746(3)
SaaS
746(1)
PaaS
747(1)
IaaS
748(1)
Public vs. Private vs. Hybrid vs. Community
748(1)
Rapid Elasticity
748(1)
On-Demand
748(1)
Resource Pooling
748(1)
Measured Service
748(1)
Properties and Purposes of Network Services—Server Roles
749(1)
Web Server
749(1)
File Server
749(1)
Print Server
749(1)
DHCP Server
749(1)
DNS Server
749(1)
Proxy Server
750(1)
Mail Server
750(1)
Authentication Server
750(1)
Internet Appliances
750(1)
UTM
750(1)
IDS
750(1)
IPS
751(1)
Legacy and Embedded Systems
751(1)
Exam Preparation Tasks
752(6)
Chapter 20 Mobile Operating Systems and Devices 758(32)
Foundation Topics
759(1)
Android vs iOS vs Windows Features
759(13)
Open-Source vs. Closed-Source/Vendor-Specific
759(1)
Open-Source: Android
759(2)
Closed-Source: iOS and Windows 10 Mobile
761(2)
App Source (Apple Store, Google Play Store, and Windows Store)
763(1)
Screen Orientation and Calibration (Accelerometer/Gyroscope)
764(3)
GPS and Geotracking
767(1)
Wi-Fi Calling
768(1)
Launcher/GUI
768(1)
Rearranging Tiles in iOS, Android, or Windows 10 Mobile
769(1)
Creating a Folder in iOS
769(1)
Creating a Folder in Android
769(1)
Virtual Assistant
770(1)
SDK/APK
771(1)
Emergency Notification
772(1)
Mobile Payment Service
772(1)
Mobile Device Connectivity
772(6)
Wireless/Cellular Data Network
772(1)
Tethering
773(1)
Hotspot
773(1)
Airplane Mode
774(1)
Bluetooth
775(1)
Steps to Configure a Bluetooth Headset on an Android-Based Device
776(2)
Steps to Configure a Bluetooth Headset on an iOS-Based Device
778(1)
Email Configuration
778(2)
Corporate and ISP Email Configuration
778(2)
Connecting to IMAP or Exchange Servers
780(1)
Integrated Commercial Provider Email Configuration
780(1)
PRI Updates/PRL Updates/Baseband Updates
780(1)
Radio Firmware
780(1)
INIEI vs LVISI
781(1)
VPN
781(1)
Data Synchronization
781(3)
Synchronization Methods
782(1)
Cloud-Based Synchronization
782(1)
Desktop-Based Synchronization
783(1)
Email Synchronization
783(1)
Software Requirements for Synchronization Software
783(1)
Connection Types for Synchronization Software
783(1)
Exam Preparation Tasks
784(6)
Chapter 21 Security 790(40)
Foundation Topics
791(1)
Common Security Threats and Vulnerabilities
791(4)
Malware
791(1)
Spyware
791(1)
Viruses
792(1)
Worms
792(1)
Trojan Horse
792(1)
Rootkits
792(1)
Ransomware
793(1)
Phishing
793(1)
Spear Phishing
793(1)
Spoofing
793(1)
Social Engineering
794(1)
Shoulder Surfing
794(1)
Zero-Day Attack
794(1)
Zombie/Bomet
794(1)
Brute Forcing
794(1)
Dictionary Attacks
794(1)
Non-Compliant Systems
794(1)
Violations of Security Best Practices
795(1)
Tailgating
795(1)
Man-in-the-Middle
795(1)
Common Prevention Methods
795(7)
Physical Security
796(1)
Lock doors
796(1)
Mantrap
796(1)
Cable Locks
796(1)
Securing Physical documents/Passwords/Shredding
796(1)
Biometrics
797(1)
ID Badges
797(1)
RFID Badge
797(1)
Key Fobs
797(1)
Smart Card
797(1)
Tokens
798(1)
Privacy Filters
798(1)
Entry Control Roster
798(1)
Digital Security
798(1)
Antivirus/Anti-malware
798(1)
Firewalls
799(1)
User Authentication/Strong Passwords
799(1)
Multifactor Authentication
799(1)
Directory Permissions
800(1)
VPN
800(1)
DLP
800(1)
Disabling Ports
800(1)
Access Control Lists
800(1)
Smart Card
801(1)
E-mail Filtering
801(1)
Trusted/Untrusted Software Sources
801(1)
User Education/AUP (Acceptable Use Policy)
801(1)
Principle of Least Permission
802(1)
Windows Basic Security Settings
802(4)
Users and Groups
803(1)
NTFS vs Share Permissions
803(1)
Moving and Copying Folders and Files
803(1)
File Attributes
804(1)
Shared Files and Folders
804(1)
Administrative Shares vs Local Shares
804(1)
Permission Inheritance and Propagation
804(1)
System Files and Folders
805(1)
User Authentication
805(1)
BitLocker and BitLocker to Go
805(1)
EFS
806(1)
Best Security Practices for Workstations
806(4)
Password Best Practices
807(1)
Setting Strong Passwords
807(1)
Password Expiration
807(1)
Changing Default User Names/Passwords
807(1)
Screensaver Required Password
807(1)
BIOS/UEFI Passwords
807(1)
Requiring Passwords
808(1)
Account Management
808(1)
Restricting User Permissions
808(1)
Login Time Restrictions
809(1)
Disabling Guest Account
809(1)
Failed Attempts Lockout
809(1)
Timeout/Screen Lock
809(1)
Disabling Autorun
809(1)
Using Data Encryption
810(1)
Patch/Update Management
810(1)
Securing Mobile Devices
810(5)
Screen Locks
810(1)
Locator Applications
811(1)
Remote Wipes
811(1)
Remote Backup Applications
812(1)
Failed Login Attempts Restrictions
812(1)
Antivinis/Anti-malware
812(1)
Patching/OS Updates
812(1)
Biometric Authentication
813(1)
Full Device Encryption
813(1)
Multifactor Authentication
813(1)
Authenticator Applications
813(1)
Trusted Sources vs. Untrusted Sources
814(1)
Firewalls
814(1)
Policies and Procedures
814(1)
BYOD versus Corporate Owned Devices
814(1)
Profile Security Requirements
814(1)
Data Destruction and Disposal Methods
815(1)
Physical Destruction Methods
815(1)
Shredder
815(1)
Drill / Hammer
815(1)
Electromagnetic (Degaussing)
815(1)
Incineration
815(1)
Certificate of Destruction
815(1)
Recycling or Repurposing Best Practices
815(1)
Low-Level Format vs. Standard Format
815(1)
Overwrite
816(1)
Drive Wipe
816(1)
SOHO Network Security
816(6)
Wireless-Specific Security
816(1)
Changing Default SSID
817(1)
Setting Encryption
817(1)
Disabling SSID Broadcast
818(1)
Antenna and Access Point Placement
819(1)
Radio Power Levels
819(1)
Wi-Fi Protected Setup (WPS)
819(1)
Change Default Usernames and Passwords
819(1)
Enable MAC Filtering
819(1)
Assign Static IP Addresses
820(1)
Firewall Settings
820(1)
Port Forwarding/Mapping
820(1)
Disabling Ports
820(1)
Content Filtering / Parental Controls
820(1)
Update Firmware
821(1)
Physical Security
821(1)
Exam Preparation Tasks
822(8)
Chapter 22 Troubleshooting Desktop and Mobile Operating Systems 830(56)
Foundation Topics
831(1)
Troubleshooting Common Symptoms
831(20)
Proprietary Crash Screens
831(1)
Troubleshooting Windows STOP Errors (BSOD)
831(1)
Causes of BSOD Errors
832(1)
Researching Causes and Solutions
832(1)
OS X Pin Wheel
833(1)
Failure to Boot
834(1)
Windows Boot Errors
834(2)
Can't Boot Linux
836(2)
Can't Boot OS X
838(1)
Improper Shutdown (Windows)
839(1)
Spontaneous Shutdown/Restart
839(1)
Windows STOP (BSOD) Error Automatic Restart
839(1)
OS X Kernel Panic Automatic Restart
840(1)
Device Fails to Start/Detected (Windows)
841(1)
Missing DLL Message (Windows)
841(1)
Services Fail to Start
842(1)
Windows
842(1)
Linux
842(1)
OS X
842(1)
Compatibility Error (Windows)
842(1)
Slow System Performance
843(1)
Windows
843(1)
Linux
843(1)
OS X
844(1)
Boots to Safe Mode (Windows)
844(1)
File Fails to Open
844(1)
Missing GRUB/LILO (Linux)
844(1)
Kernel Panic (OS X/Linux)
845(1)
Multiple Monitor Misalignment/Orientation
846(1)
Windows
846(2)
OS X
848(1)
Linux
849(1)
Missing Boot Configuration Data
850(1)
Missing Operating System
850(1)
Missing Graphical Interface
850(1)
GUI Fails to Load (Windows)
851(1)
Tools for Troubleshooting Software
851(8)
BIOS/UEFI
851(1)
SFC (Windows)
851(1)
Logs
851(1)
System Recovery Options (Windows)
852(2)
Repair Discs
854(1)
Pre-installation Environments
854(1)
MSCONFIG (Windows)
855(1)
DEFRAG
855(1)
REGSVR32 (Windows)
855(1)
REGEDIT (Windows)
855(1)
Safe Mode (Windows)
855(4)
Command Prompt (Windows)
859(1)
Uninstall/Reinstall/Repair
859(1)
Troubleshoot Mobile OS and Application Issues
859(4)
System Lockout
860(1)
Soft Reset
861(1)
Hard Reset
861(1)
Adjust Configurations/Settings
862(1)
Mobile Devices and Application Security Issues
863(7)
Signal Drop/Weak Signal
863(1)
Power Drain
863(1)
Slow Data Speeds
863(1)
Unintended Wi-Fi Connection
864(1)
Unintended Bluetooth Pairing
864(1)
Leaked Personal Files/Data
864(1)
Data Transmission Overlimit
864(1)
Unauthorized Account Access
864(1)
Unauthorized Root Access
864(1)
Unauthorized Location Tracking
865(1)
Unauthorized Camera/Microphone Activation
865(1)
High Resource Utilization
865(1)
Tools
866(1)
Anti-Malware
866(1)
App Scanner
866(1)
Factory Reset/Clean Install
866(1)
Uninstall/Reinstall Apps
867(1)
Wi-Fi Analyzer
868(1)
Force Stop
868(1)
Cell Tower Analyzer
869(1)
Backup/Restore
869(1)
Apple Configurator
870(1)
Google Sync
870(1)
Troubleshooting PC Security Issues
870(4)
Common Symptoms of Malware Infections
870(2)
Tools
872(1)
Best Practice Procedure for Malware Removal
873(1)
Exam Preparation Tasks
874(12)
Glossary 886(52)
Index 938
Mark Edward Soper has been working with PCs since the days of the IBM PC/XT and AT as a salesperson, technology advisor, consultant, experimenter, and technology writer and content creator. Since 1992, he has taught thousands of students across the country how to repair, manage, and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He has created many versions of his experimental computer known as FrankenPC for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written five other A+ Certification books covering previous versions of the A+ Certification exams for Pearson imprints. Mark is also the creator of Building and Repairing PCs (Que Video).

 

Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th and 20th through 22nd editions; co-authored Upgrading and Repairing Networks, Fifth Edition; and has written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateurs Guide to Taking Great Digital Photos.

 

In addition, Mark has written Easy Windows 10, Easy Windows 8.1, Easy Windows 8, Easy Microsoft Windows 7, and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes. He also wrote two books about Windows Vista: Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center.

 

Mark has also contributed to Ques Special Edition Using series on Windows Me, Windows XP, and Windows Vista and to Ques Windows 7 In Depth. Mark has also created a number of hardware tutorial videos available from the OnGadgets&Hardware podcast channel at www.quepublishing.

com.

 

Mark has also written many blog entries and articles for MaximumPC.com and Maximum PC magazine. He currently teaches Microsoft Office for University of Southern Indiana and Ivy Tech Corporate College in Evansville, Indiana, and also has taught A+ Certification and other technology-related subjects at Ivy Tech Community College. See Marks website at www.markesoper. com for news and information about upcoming projects.