| Preface |
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xxix | |
| Acknowledgments |
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xxxiii | |
| Introduction |
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xxxv | |
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1 | (48) |
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Workplace Safety and Safe Equipment Handling |
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2 | (17) |
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2 | (1) |
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3 | (1) |
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4 | (2) |
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Lifting and Moving Equipment |
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6 | (2) |
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Exercise 1-1 Research Lifting Guidelines |
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8 | (2) |
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10 | (1) |
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10 | (1) |
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Electrostatic Discharge (ESD) |
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11 | (3) |
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Exercise 1-2 ESD-Proofing Your Workspace |
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14 | (1) |
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Electromagnetic Interference (EMI) |
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14 | (1) |
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Working Safely with Power Supplies |
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15 | (1) |
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15 | (1) |
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16 | (1) |
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17 | (2) |
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Environmental Concerns for IT Professionals |
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19 | (8) |
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Working in a Harsh Environment |
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19 | (3) |
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Disposing of Computing Waste |
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22 | (4) |
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Exercise 1-3 Researching Recycling Centers |
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26 | (1) |
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Dealing with Prohibited Content and Prohibited Activities |
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27 | (5) |
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Defining Prohibited Content and Behavior |
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28 | (1) |
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Policies Concerning Prohibited Content and Behavior |
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28 | (2) |
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Responding to the Discovery of Prohibited Content and/or Behavior |
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30 | (2) |
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Professionalism and Proper Communication |
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32 | (6) |
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32 | (6) |
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38 | (11) |
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39 | (2) |
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41 | (3) |
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44 | (5) |
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2 Operating System Fundamentals |
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49 | (60) |
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Introduction to Windows Operating Systems |
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51 | (10) |
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The Purpose of Operating Systems |
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51 | (1) |
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The Many Flavors of Windows |
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52 | (6) |
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Exercise 2-1 Viewing the Windows Version, Edition, and Service Pack Information |
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58 | (1) |
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Microsoft Support Lifecycle |
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59 | (2) |
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Considerations for Installing or Upgrading Windows |
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61 | (11) |
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61 | (1) |
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Application and Hardware Compatibility |
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62 | (2) |
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Exercise 2-2 Running Upgrade Advisor for Windows 7 |
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64 | (1) |
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Exercise 2-3 Checking for Windows 10 Compatibility with the Get Windows 10 App |
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64 | (3) |
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Running Old Applications in Windows |
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67 | (1) |
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Exercise 2-4 Exploring Compatibility Mode Settings |
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68 | (2) |
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Clean Install vs. an Upgrade |
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70 | (1) |
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70 | (1) |
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Migrating Data and Settings |
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71 | (1) |
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Windows Features That Vary by Version |
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72 | (10) |
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72 | (3) |
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75 | (2) |
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77 | (1) |
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77 | (1) |
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78 | (2) |
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80 | (1) |
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System Restore and Shadow Copy |
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81 | (1) |
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82 | (1) |
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82 | (1) |
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Features Specific to Windows 8/8.1 |
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82 | (9) |
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83 | (1) |
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83 | (1) |
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84 | (2) |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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Exercise 2-5 Exploring Windows 8.1 Features |
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89 | (2) |
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Configuring and Using macOS |
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91 | (7) |
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91 | (3) |
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94 | (1) |
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95 | (1) |
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95 | (1) |
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96 | (1) |
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97 | (1) |
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97 | (1) |
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Dual-Booting with Windows |
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97 | (1) |
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Using Another Computer's Optical Drive |
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97 | (1) |
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98 | (11) |
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98 | (3) |
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101 | (3) |
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104 | (5) |
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3 Personal Computer Components: Motherboards and Processors |
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109 | (46) |
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110 | (5) |
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Exercise 3-1 What's in Your Toolkit? |
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114 | (1) |
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Motherboard Form Factors and Components |
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115 | (10) |
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115 | (3) |
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Exercise 3-2 Compare Motherboards |
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118 | (1) |
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118 | (7) |
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125 | (10) |
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125 | (1) |
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What Goes On Inside a CPU |
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125 | (1) |
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126 | (2) |
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CPU Technologies and Characteristics |
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128 | (2) |
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CPU Manufacturers and Models |
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130 | (2) |
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132 | (2) |
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Exercise 3-3 Check Out Your Cooling System |
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134 | (1) |
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Configuring a Motherboard |
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135 | (10) |
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135 | (1) |
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Understanding BIOS and UEFI |
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136 | (1) |
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A Brief History of the PC System BIOS |
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136 | (1) |
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137 | (1) |
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138 | (1) |
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Exercise 3-4 Booting into Firmware Setup |
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139 | (1) |
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Exercise 3-5 Viewing the Firmware Settings |
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140 | (4) |
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Firmware-Based Diagnostics and Monitoring |
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144 | (1) |
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145 | (10) |
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145 | (2) |
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147 | (4) |
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151 | (4) |
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4 Personal Computer Components: Memory, Adapters, and Storage |
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155 | (48) |
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156 | (8) |
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156 | (1) |
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157 | (1) |
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157 | (1) |
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Features and Configurations of RAM Chips and Modules |
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158 | (5) |
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163 | (1) |
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Expansion Cards and Built-in Adapters |
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164 | (15) |
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165 | (1) |
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165 | (2) |
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Video Capture and TV Tuner Cards |
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167 | (1) |
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167 | (3) |
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Exercise 4-1 Research USB Connectors |
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170 | (1) |
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Exercise 4-2 Explore Your System's USB Ports |
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171 | (3) |
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174 | (2) |
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176 | (1) |
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177 | (1) |
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Characteristics of External Connection Interfaces |
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177 | (1) |
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Exercise 4-3 View Adapter Cards in Device Manager |
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178 | (1) |
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Storage Devices and Interfaces |
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179 | (14) |
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179 | (3) |
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182 | (7) |
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Exercise 4-4 Identify Your Storage Devices |
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189 | (1) |
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Exercise 4-5 Safely Disconnect External Storage |
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189 | (4) |
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193 | (10) |
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193 | (2) |
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195 | (3) |
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198 | (5) |
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5 Power Supplies, Display Devices, and Peripherals |
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203 | (50) |
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204 | (9) |
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204 | (3) |
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Exercise 5-1 Check Out the Wattage on PCs and Other Devices |
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207 | (1) |
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208 | (1) |
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208 | (1) |
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Power Supply Form Factors and Connectors |
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209 | (1) |
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Connecting Power to Peripherals |
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210 | (1) |
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211 | (1) |
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Removing a Power Supply/Installing a Power Supply |
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212 | (1) |
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Exercise 5-2 Replacing a Power Supply |
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212 | (1) |
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Video Adapters and Displays |
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213 | (18) |
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213 | (1) |
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214 | (9) |
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223 | (1) |
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Multiple Video Adapters for One Monitor |
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224 | (1) |
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224 | (4) |
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228 | (2) |
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Exercise 5-3 Check Out the Color Quality Setting in Windows 7 |
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230 | (1) |
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Installing and Configuring Peripheral Devices |
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231 | (12) |
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231 | (2) |
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233 | (5) |
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238 | (2) |
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Smart TVs and Set-Top Boxes |
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240 | (1) |
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240 | (1) |
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241 | (1) |
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242 | (1) |
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243 | (10) |
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243 | (2) |
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245 | (4) |
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249 | (4) |
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6 Installing and Upgrading PC Components |
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253 | (36) |
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Selecting Components for Custom PCs |
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254 | (6) |
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Graphics/CAD/CAM Design Workstation |
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255 | (1) |
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Audio/Video Editing Workstation |
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256 | (1) |
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Virtualization Workstation |
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256 | (1) |
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257 | (1) |
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257 | (1) |
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258 | (1) |
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259 | (1) |
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259 | (1) |
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Installing and Upgrading Motherboards and Onboard Components |
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260 | (11) |
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260 | (1) |
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261 | (1) |
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Exercise 6-1 Removing an Old Motherboard |
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261 | (1) |
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Exercise 6-2 Properly Handling and Installing a Motherboard |
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262 | (1) |
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262 | (2) |
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Exercise 6-3 Removing a PGA Processor from Its Socket |
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264 | (1) |
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Exercise 6-4 Removing an LGA Processor from Its Socket |
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264 | (1) |
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Exercise 6-5 Installing a Processor in an Empty LGA Socket |
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265 | (1) |
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Removing and Installing Cooling Systems |
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265 | (3) |
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Optimizing a System with RAM |
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268 | (1) |
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Exercise 6-6 Running a Memory Scanner |
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269 | (1) |
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Installing and Removing DIMMs |
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269 | (1) |
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Exercise 6-7 Installing and Removing a DIMM |
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270 | (1) |
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271 | (3) |
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271 | (1) |
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Exercise 6-8 Removing an Adapter Card |
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272 | (1) |
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Installing and Configuring an Adapter Card |
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272 | (1) |
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Exercise 6-9 Installing an Adapter Card |
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272 | (2) |
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Installing Storage Devices |
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274 | (5) |
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Removing an Internal Storage Device |
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274 | (1) |
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Exercise 6-10 Removing a Drive |
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274 | (1) |
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Installing Optical Drives |
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275 | (1) |
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Installing Solid-State Storage |
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275 | (1) |
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Installing Drives on SATA Channels |
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276 | (1) |
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Exercise 6-11 Installing a SATA Drive |
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277 | (1) |
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278 | (1) |
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Removing and Installing an External Storage Device |
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278 | (1) |
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279 | (10) |
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279 | (2) |
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281 | (3) |
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284 | (5) |
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7 Configuring and Using Laptops |
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289 | (48) |
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Installing and Upgrading Laptops |
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290 | (23) |
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290 | (2) |
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292 | (1) |
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293 | (6) |
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Exercise 7-1 Installing SODIMM Memory |
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299 | (4) |
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Exercise 7-2 Extending Windows to an Additional Monitor |
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303 | (10) |
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313 | (10) |
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Power Management Standards |
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314 | (1) |
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Configuring Power Management in Windows |
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315 | (4) |
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Exercise 7-3 Exploring Power Options on a Laptop |
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319 | (4) |
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323 | (4) |
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324 | (1) |
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Port Replicators and Docking Stations |
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325 | (1) |
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Physical Security Devices |
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326 | (1) |
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Rotating and Removable Screens |
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326 | (1) |
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327 | (10) |
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327 | (2) |
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329 | (3) |
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332 | (5) |
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8 Client-Side Virtualization |
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337 | (34) |
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Introduction to Virtualization |
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338 | (5) |
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Purposes of Virtualization |
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338 | (2) |
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Server-Side Virtualization vs. Client-Side Virtualization |
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340 | (1) |
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Types of Client-Side Virtualization |
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341 | (2) |
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Implementing Client-Side Desktop Virtualization |
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343 | (20) |
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343 | (4) |
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Implementing Desktop Virtualization |
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347 | (2) |
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Exercise 8-1 Testing a Windows XP, Vista, or 7 Computer for HAV Support |
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349 | (2) |
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Exercise 8-2 Testing an Intel CPU for HAV Support |
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351 | (4) |
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Exercise 8-3 Enabling Hyper-V Manager |
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355 | (1) |
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Exercise 8-4 Setting Up a Virtual Switch in Hyper-V |
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356 | (2) |
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Exercise 8-5 Creating a VM in Hyper-V |
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358 | (2) |
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Exercise 8-6 Installing Oracle VirtualBox |
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360 | (1) |
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Exercise 8-7 Create a Virtual Machine in VirtualBox |
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360 | (3) |
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363 | (8) |
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363 | (1) |
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364 | (4) |
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368 | (3) |
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9 Upgrading, Installing, and Configuring Operating Systems |
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371 | (50) |
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372 | (7) |
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372 | (1) |
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373 | (1) |
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Exercise 9-1 Using Disk Cleanup |
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374 | (2) |
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Exercise 9-2 Defragmenting a Disk Drive |
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376 | (1) |
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Upgrading from Older Versions to Newer Versions |
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377 | (1) |
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Upgrading to a Different Edition of the Same Windows Version |
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378 | (1) |
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379 | (19) |
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Preparing to Install Windows |
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380 | (8) |
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Selecting Boot Media and Methods |
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388 | (2) |
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Over-the-Network Installation |
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390 | (1) |
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Installing from a Recovery Disc |
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390 | (1) |
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Installing from a Factory Recovery Partition |
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391 | (1) |
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Attended Clean Windows Installation |
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391 | (3) |
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Exercise 9-3 Installing Windows 7 |
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394 | (2) |
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396 | (2) |
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398 | (10) |
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398 | (1) |
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Registration and Activation |
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398 | (2) |
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400 | (1) |
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Installing Applications and Additional Windows Components |
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401 | (1) |
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402 | (1) |
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402 | (2) |
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404 | (1) |
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Exercise 9-4 Viewing the Virtual Memory Settings |
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405 | (2) |
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Exercise 9-5 Enabling ReadyBoost for a Flash Drive |
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407 | (1) |
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Installing and Upgrading Mac and Linux Operating Systems |
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408 | (3) |
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409 | (1) |
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Exercise 9-6 Clean-Installing macOS |
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409 | (1) |
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410 | (1) |
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Exercise 9-7 Installing Ubuntu Linux |
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410 | (1) |
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411 | (10) |
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411 | (2) |
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413 | (3) |
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416 | (5) |
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10 Disk and File Management |
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421 | (50) |
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422 | (13) |
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Managing Disks in Windows |
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422 | (4) |
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Exercise 10-1 Viewing the Disk Storage Type |
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426 | (2) |
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Exercise 10-2 Creating a New Volume |
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428 | (2) |
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Exercise 10-3 Mounting a Volume to a Folder |
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430 | (1) |
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431 | (1) |
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Managing Disks at the Windows Command Prompt |
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432 | (1) |
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Exercise 10-4 Using DISKPART |
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432 | (1) |
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433 | (1) |
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433 | (2) |
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435 | (9) |
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General Characteristics of a File System |
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436 | (2) |
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438 | (1) |
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439 | (2) |
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441 | (1) |
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441 | (1) |
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442 | (1) |
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442 | (1) |
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443 | (1) |
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444 | (17) |
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445 | (1) |
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445 | (1) |
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446 | (2) |
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Exercise 10-5 Showing or Hiding Protected System Files |
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448 | (3) |
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File Management at the Windows Command Prompt |
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451 | (2) |
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Exercise 10-6 Managing Directories and Files at the Command Prompt |
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453 | (3) |
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Managing Files at the Linux or macOS Command Prompt |
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456 | (1) |
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Exercise 10-7 Creating a Text File in vi |
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457 | (1) |
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Exercise 10-8 Managing Files at the Linux Terminal Window |
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458 | (2) |
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Using the Shutdown Command |
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460 | (1) |
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461 | (10) |
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462 | (2) |
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464 | (4) |
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468 | (3) |
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11 PC Hardware Troubleshooting and Maintenance |
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471 | (58) |
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Preparing for Troubleshooting |
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472 | (8) |
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Protecting Systems and Gathering Tools |
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472 | (1) |
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473 | (3) |
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Exercise 11-1 Troubleshooting with Device Manager |
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476 | (3) |
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479 | (1) |
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Troubleshooting Motherboards, RAM, CPUs, and Power |
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480 | (15) |
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480 | (1) |
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481 | (2) |
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Troubleshooting Motherboard Problems |
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483 | (3) |
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Exercise 11-2 Replacing the Motherboard Battery |
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486 | (1) |
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Troubleshooting RAM Problems |
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487 | (1) |
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488 | (1) |
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Troubleshooting Power Supplies |
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489 | (2) |
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Exercise 11-3 Checking a P1 Connector |
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491 | (2) |
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493 | (1) |
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494 | (1) |
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Troubleshooting Storage Devices |
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495 | (8) |
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495 | (1) |
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495 | (1) |
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Exercise 11-4 Troubleshooting a Drive Failure |
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496 | (2) |
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SATA and eSATA Interfaces |
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498 | (1) |
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RAID Arrays and Controllers |
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499 | (1) |
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Solid-State Storage Devices |
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500 | (1) |
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500 | (1) |
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501 | (2) |
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503 | (8) |
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503 | (1) |
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The Computer Goes into Low-Resolution VGA Mode |
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503 | (2) |
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505 | (1) |
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Screen Suddenly Shuts Down |
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505 | (1) |
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506 | (1) |
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506 | (1) |
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506 | (1) |
|
Exercise 11-5 Optimizing Screen Resolution, Color Depth, and Refresh Rate |
|
|
507 | (1) |
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|
507 | (1) |
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508 | (1) |
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|
509 | (1) |
|
Image Distortion or Discoloration |
|
|
509 | (1) |
|
|
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510 | (1) |
|
Troubleshooting Keyboards and Pointing Devices |
|
|
511 | (1) |
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511 | (1) |
|
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512 | (1) |
|
Troubleshooting USB and FireWire Ports and Peripherals |
|
|
512 | (2) |
|
Exercise 11-6 Checking USB Hub Power Usage |
|
|
513 | (1) |
|
|
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514 | (1) |
|
Preventive Maintenance Techniques |
|
|
514 | (4) |
|
Visual and Aural Inspection |
|
|
514 | (1) |
|
Managing Environmental Temperature |
|
|
514 | (1) |
|
Cleaning Computer Components |
|
|
515 | (3) |
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|
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518 | (11) |
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518 | (3) |
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521 | (4) |
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525 | (4) |
|
12 Operating System Troubleshooting and Maintenance |
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529 | (66) |
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530 | (2) |
|
Windows Troubleshooting Tools |
|
|
532 | (32) |
|
BIOS/UEFI for OS Troubleshooting |
|
|
532 | (1) |
|
|
|
532 | (1) |
|
Action Center/Problem Reports and Solutions |
|
|
533 | (1) |
|
System Information (MSINFO32.EXE) |
|
|
533 | (1) |
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534 | (3) |
|
Exercise 12-1 Backing Up and Restoring the Registry |
|
|
537 | (1) |
|
Microsoft Management Console (MMC) |
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|
538 | (6) |
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|
544 | (1) |
|
System File Checker (SFC) |
|
|
544 | (1) |
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545 | (1) |
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|
545 | (4) |
|
Exercise 12-2 Exploring Windows 8.1 Task Manager |
|
|
549 | (1) |
|
System Configuration (MSCONFIG.EXE) |
|
|
549 | (3) |
|
Windows Memory Diagnostic |
|
|
552 | (1) |
|
Advanced Boot Options Menu |
|
|
552 | (5) |
|
Exercise 12-3 Working in Safe Mode |
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|
557 | (1) |
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558 | (2) |
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560 | (1) |
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560 | (3) |
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563 | (1) |
|
Windows Symptoms and Solutions |
|
|
564 | (9) |
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|
|
565 | (2) |
|
Multiple Monitor Misalignment |
|
|
567 | (1) |
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|
567 | (4) |
|
Troubleshooting Applications |
|
|
571 | (2) |
|
Troubleshooting macOS and Linux Systems |
|
|
573 | (2) |
|
|
|
573 | (1) |
|
Taking Administrative Control with su/sudo |
|
|
573 | (1) |
|
Starting the Linux Graphical Shell Manually |
|
|
574 | (1) |
|
Getting Missing Files with apt-get |
|
|
574 | (1) |
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|
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574 | (1) |
|
|
|
574 | (1) |
|
OS Preventive Maintenance |
|
|
575 | (9) |
|
|
|
576 | (3) |
|
Scheduling Disk Maintenance |
|
|
579 | (1) |
|
Exercise 12-4 Scheduling Disk Maintenance |
|
|
580 | (1) |
|
Updates and Patch Management |
|
|
580 | (2) |
|
Antivirus/Antimalware Updates |
|
|
582 | (2) |
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|
584 | (11) |
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584 | (3) |
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587 | (4) |
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591 | (4) |
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595 | (48) |
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596 | (13) |
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597 | (1) |
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|
597 | (3) |
|
Metropolitan Area Network |
|
|
600 | (1) |
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|
600 | (6) |
|
Exercise 13-1 Testing Broadband Speeds |
|
|
606 | (1) |
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607 | (2) |
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609 | (15) |
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609 | (1) |
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610 | (1) |
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610 | (1) |
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611 | (2) |
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|
613 | (7) |
|
Exercise 13-2 Viewing the Physical and IP Addresses of a NIC |
|
|
620 | (1) |
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|
621 | (3) |
|
|
|
624 | (8) |
|
|
|
624 | (1) |
|
|
|
624 | (4) |
|
Devices for Connecting to LANs and the Internet |
|
|
628 | (3) |
|
Exercise 13-3 Identifying Network Hardware |
|
|
631 | (1) |
|
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|
632 | (11) |
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633 | (2) |
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635 | (4) |
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|
639 | (4) |
|
14 Installing a Small Office/Home Office (SOHO) Network |
|
|
643 | (46) |
|
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|
644 | (4) |
|
Crimper and Wire Stripper |
|
|
644 | (1) |
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645 | (1) |
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646 | (1) |
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646 | (1) |
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|
|
646 | (1) |
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|
|
647 | (1) |
|
|
|
647 | (1) |
|
Installing and Configuring SOHO Networks |
|
|
648 | (26) |
|
Installing a Network Adapter |
|
|
648 | (1) |
|
Connecting a Network Adapter to a Switch or Router |
|
|
648 | (1) |
|
Configuring a Network Adapter |
|
|
649 | (2) |
|
|
|
651 | (7) |
|
Securing a Wireless Network |
|
|
658 | (7) |
|
Exercise 14-1 Configuring a WAP or Wireless Router |
|
|
665 | (5) |
|
|
|
670 | (1) |
|
Exercise 14-2 Configuring a Static IP Address |
|
|
671 | (3) |
|
Configuring Other Common Connections |
|
|
674 | (5) |
|
|
|
674 | (1) |
|
Near Field Communication (NFC) |
|
|
675 | (1) |
|
|
|
675 | (1) |
|
Virtual Private Network (VPN) |
|
|
675 | (1) |
|
|
|
676 | (2) |
|
|
|
678 | (1) |
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|
|
679 | (10) |
|
|
|
680 | (2) |
|
|
|
682 | (3) |
|
|
|
685 | (4) |
|
15 Internet and Cloud Basics |
|
|
689 | (34) |
|
|
|
690 | (10) |
|
How the Internet Is Structured |
|
|
690 | (1) |
|
Internet Service Providers |
|
|
691 | (1) |
|
Domain Names, IP Addresses, and DNS Servers |
|
|
692 | (1) |
|
Internet Services and Protocols |
|
|
693 | (3) |
|
|
|
696 | (3) |
|
Legacy and Embedded Systems |
|
|
699 | (1) |
|
|
|
699 | (1) |
|
Configuring Internet Settings in Windows |
|
|
700 | (12) |
|
|
|
701 | (1) |
|
|
|
702 | (1) |
|
|
|
703 | (2) |
|
|
|
705 | (1) |
|
|
|
705 | (2) |
|
|
|
707 | (3) |
|
|
|
710 | (1) |
|
Exercise 15-1 Configuring Internet Options |
|
|
710 | (2) |
|
|
|
712 | (2) |
|
Characteristics of a Cloud Environment |
|
|
712 | (1) |
|
|
|
713 | (1) |
|
|
|
713 | (1) |
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|
|
714 | (9) |
|
|
|
714 | (3) |
|
|
|
717 | (3) |
|
|
|
720 | (3) |
|
16 Troubleshooting Networks |
|
|
723 | (36) |
|
Troubleshooting Common Network Problems |
|
|
724 | (23) |
|
Tools for Network Troubleshooting |
|
|
724 | (2) |
|
|
|
726 | (12) |
|
Exercise 16-1 Using TRACERT |
|
|
738 | (3) |
|
Resolving Insufficient Bandwidth |
|
|
741 | (2) |
|
Troubleshooting DNS Problems |
|
|
743 | (2) |
|
Exercise 16-2 Using NSLOOKUP to Troubleshoot DNS |
|
|
745 | (1) |
|
Troubleshooting with Terminal Software |
|
|
746 | (1) |
|
Preventive Maintenance for Networks |
|
|
747 | (2) |
|
|
|
747 | (1) |
|
Securing and Protecting Network Cabling |
|
|
748 | (1) |
|
|
|
749 | (10) |
|
|
|
749 | (2) |
|
|
|
751 | (3) |
|
|
|
754 | (5) |
|
17 Computer Security Fundamentals |
|
|
759 | (34) |
|
|
|
760 | (17) |
|
|
|
760 | (1) |
|
|
|
761 | (1) |
|
|
|
761 | (1) |
|
Malicious Software Attacks |
|
|
762 | (5) |
|
Vulnerabilities and Exploits |
|
|
767 | (1) |
|
|
|
767 | (1) |
|
Exercise 17-1 Research Spam Statistics |
|
|
768 | (1) |
|
Methods for Gaining Access and Obtaining Information |
|
|
769 | (5) |
|
Exercise 17-2 What Is Your Phishing IQ? |
|
|
774 | (3) |
|
Defense Against Threats: Physical Security |
|
|
777 | (6) |
|
Lock Doors and Enforce Policies |
|
|
777 | (1) |
|
|
|
778 | (1) |
|
Preventing Piggybacking and Tailgating |
|
|
778 | (1) |
|
|
|
778 | (1) |
|
Smart Card Authentication |
|
|
779 | (1) |
|
|
|
780 | (1) |
|
Securing Physical Access to Documents |
|
|
781 | (2) |
|
|
|
783 | (10) |
|
|
|
783 | (2) |
|
|
|
785 | (4) |
|
|
|
789 | (4) |
|
18 Implementing Digital Security |
|
|
793 | (48) |
|
Implementing Authentication for Digital Security |
|
|
794 | (19) |
|
Security Policies and User Education |
|
|
794 | (1) |
|
Implementing Authentication Security |
|
|
795 | (18) |
|
Implementing a Defense Against Malware |
|
|
813 | (16) |
|
|
|
813 | (1) |
|
|
|
813 | (1) |
|
|
|
814 | (1) |
|
|
|
815 | (1) |
|
|
|
816 | (2) |
|
Exercise 18-1 Configuring Windows Firewall |
|
|
818 | (2) |
|
Antivirus and Antimalware Software |
|
|
820 | (1) |
|
Identifying Trusted Software Resources |
|
|
821 | (1) |
|
Implementing Security Suites |
|
|
821 | (1) |
|
|
|
822 | (5) |
|
Preventive Maintenance for Security |
|
|
827 | (2) |
|
Securely Recycling or Repurposing Storage |
|
|
829 | (1) |
|
|
|
830 | (11) |
|
|
|
830 | (2) |
|
|
|
832 | (4) |
|
|
|
836 | (5) |
|
19 Configuring Windows Clients |
|
|
841 | (38) |
|
Configuring Windows Clients for File and Printer Sharing |
|
|
842 | (13) |
|
|
|
843 | (3) |
|
Exercise 19-1 Creating a HomeGroup |
|
|
846 | (5) |
|
|
|
851 | (2) |
|
|
|
853 | (2) |
|
Implementing Data Security |
|
|
855 | (16) |
|
|
|
855 | (4) |
|
Exercise 19-2 Viewing Folder Permissions in Windows |
|
|
859 | (1) |
|
Applying Share Permissions |
|
|
860 | (2) |
|
Exercise 19-3 Creating a Share and Modifying Share Permissions |
|
|
862 | (1) |
|
|
|
863 | (1) |
|
Connecting to a Shared Folder |
|
|
863 | (2) |
|
Applying NTFS File and Folder Encryption |
|
|
865 | (2) |
|
|
|
867 | (1) |
|
|
|
867 | (4) |
|
|
|
871 | (1) |
|
|
|
871 | (8) |
|
|
|
872 | (1) |
|
|
|
873 | (3) |
|
|
|
876 | (3) |
|
20 Supporting Mobile Devices |
|
|
879 | (52) |
|
Overview of Mobile Devices |
|
|
881 | (13) |
|
|
|
881 | (6) |
|
How Smartphones Are Identified |
|
|
887 | (1) |
|
|
|
888 | (1) |
|
|
|
889 | (5) |
|
Configuring and Using Mobile Device Connections |
|
|
894 | (12) |
|
Connecting to Wireless Networks |
|
|
894 | (3) |
|
|
|
897 | (4) |
|
|
|
901 | (1) |
|
|
|
902 | (1) |
|
|
|
903 | (3) |
|
|
|
906 | (6) |
|
|
|
907 | (1) |
|
|
|
908 | (3) |
|
Recovering After a Device Is Lost or Stolen |
|
|
911 | (1) |
|
Mobile Device Troubleshooting |
|
|
912 | (8) |
|
|
|
912 | (4) |
|
|
|
916 | (2) |
|
|
|
918 | (1) |
|
|
|
918 | (1) |
|
Troubleshooting with Safe Mode |
|
|
918 | (1) |
|
Closing, Uninstalling, and Reinstalling Mobile Applications |
|
|
919 | (1) |
|
Resetting a Mobile Device |
|
|
919 | (1) |
|
|
|
920 | (11) |
|
|
|
921 | (2) |
|
|
|
923 | (4) |
|
|
|
927 | (4) |
|
21 Using and Supporting Printers |
|
|
931 | (60) |
|
|
|
932 | (8) |
|
Printer Types and Technologies |
|
|
932 | (6) |
|
Paper-Feeding Technologies |
|
|
938 | (1) |
|
|
|
939 | (1) |
|
Installing and Configuring Printers |
|
|
940 | (18) |
|
|
|
940 | (4) |
|
|
|
944 | (3) |
|
Installing an All-in-One Printer |
|
|
947 | (1) |
|
|
|
948 | (4) |
|
|
|
952 | (1) |
|
|
|
953 | (1) |
|
|
|
953 | (1) |
|
|
|
954 | (3) |
|
|
|
957 | (1) |
|
|
|
958 | (1) |
|
|
|
958 | (10) |
|
|
|
959 | (1) |
|
|
|
959 | (2) |
|
Exercise 21-1 Adding Paper to an Upright Friction-Feed Tray |
|
|
961 | (2) |
|
|
|
963 | (2) |
|
|
|
965 | (1) |
|
Maintenance Kits and Page Counts |
|
|
966 | (1) |
|
|
|
966 | (2) |
|
Ensuring a Suitable Environment |
|
|
968 | (1) |
|
|
|
968 | (13) |
|
Printer Troubleshooting Tools |
|
|
968 | (1) |
|
Enabling or Disabling Print Spooling |
|
|
968 | (1) |
|
Unable to Install a Printer |
|
|
969 | (1) |
|
Access Denied to an Installed Printer |
|
|
969 | (1) |
|
Non-Windows Clients Cannot Connect to a Shared Printer |
|
|
970 | (1) |
|
|
|
970 | (1) |
|
|
|
971 | (1) |
|
No Connectivity to Printer |
|
|
972 | (1) |
|
Unable to Install Printer |
|
|
972 | (1) |
|
|
|
972 | (1) |
|
Exercise 21-2 Restarting the Print Spooler Service |
|
|
973 | (1) |
|
|
|
974 | (2) |
|
|
|
976 | (3) |
|
|
|
979 | (2) |
|
|
|
981 | (10) |
|
|
|
981 | (2) |
|
|
|
983 | (3) |
|
|
|
986 | (5) |
|
|
|
991 | (4) |
|
|
|
991 | (1) |
|
Installing and Running Total Tester Premium Practice Exam Software |
|
|
992 | (1) |
|
Total Tester Premium Practice Exam Software |
|
|
992 | (1) |
|
Video Training from the Authors |
|
|
992 | (1) |
|
|
|
992 | (1) |
|
|
|
993 | (1) |
|
|
|
993 | (2) |
| Index |
|
995 | |
