| Introduction |
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xxxi | |
| Part I CompTIA A+ Core 1 Exam 220-1001 |
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1 | (308) |
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3 | (54) |
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1.1 Given a scenario, install and configure laptop hardware and components |
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Hardware/device replacement |
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1.2 Given a scenario, install components within the display of a laptop |
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WiFi antenna connector/placement |
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17 | (1) |
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1.3 Given a scenario, use appropriate laptop features |
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19 | (7) |
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19 | (5) |
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24 | (1) |
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25 | (1) |
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Physical laptop lock and cable lock |
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25 | (1) |
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Rotating/removable screens |
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26 | (1) |
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1.4 Compare and contrast characteristics of various types of other mobile devices |
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26 | (5) |
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27 | (1) |
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Wearable technology devices |
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27 | (3) |
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30 | (1) |
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31 | (1) |
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1.5 Given a scenario, connect, and configure accessories and ports of other mobile devices |
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31 | (8) |
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31 | (5) |
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36 | (3) |
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39 | (1) |
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1.6 Given a scenario, configure basic mobile device network connectivity and application support |
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39 | (11) |
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Wireless/cellular data network (enable/disable) |
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39 | (1) |
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40 | (2) |
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Corporate and ISP email configuration |
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42 | (3) |
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Integrated commercial provider email configuration |
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45 | (2) |
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PRI updates/PRL updates/baseband updates |
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47 | (1) |
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48 | (1) |
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49 | (1) |
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49 | (1) |
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49 | (1) |
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1.7 Given a scenario, use methods to perform mobile device synchronization |
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50 | (7) |
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50 | (1) |
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Types of data to synchronize |
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51 | (2) |
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Mutual authentication for multiple services (SSO) |
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53 | (1) |
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Software requirements to install the application on the PC |
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53 | (1) |
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Connection types to enable synchronization |
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53 | (1) |
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53 | (1) |
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54 | (3) |
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57 | (54) |
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2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes |
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62 | (3) |
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62 | (3) |
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65 | (1) |
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65 | (1) |
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2.2 Compare and contrast common networking hardware devices |
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65 | (6) |
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66 | (1) |
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66 | (1) |
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67 | (1) |
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Cloud-based network controller |
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67 | (1) |
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67 | (1) |
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67 | (1) |
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68 | (1) |
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68 | (1) |
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69 | (1) |
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69 | (1) |
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Power over Ethernet (PoE) |
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70 | (1) |
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70 | (1) |
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71 | (1) |
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2.3 Given a scenario, install and configure a basic wired/wireless SOHO network |
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71 | (11) |
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Router/switch functionality |
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72 | (1) |
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72 | (1) |
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73 | (1) |
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73 | (1) |
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End-user device configuration |
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74 | (1) |
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75 | (1) |
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Cable/DSL modem configuration |
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76 | (1) |
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77 | (2) |
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79 | (1) |
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80 | (1) |
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81 | (1) |
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2.4 Compare and contrast wireless networking protocols |
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82 | (4) |
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82 | (1) |
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83 | (1) |
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2.5 Summarize the properties and purposes of services provided by networked hosts |
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86 | (4) |
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86 | (2) |
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88 | (2) |
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90 | (1) |
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90 | (1) |
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2.6 Explain common network configuration concepts |
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90 | (9) |
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90 | (3) |
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93 | (1) |
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93 | (1) |
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97 | (1) |
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98 | (1) |
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2.7 Compare and contrast Internet connection types, network types, and their features |
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99 | (3) |
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Internet connection types |
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99 | (2) |
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101 | (1) |
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102 | (1) |
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2.8 Given a scenario, use appropriate networking tools |
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102 | (9) |
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103 | (1) |
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103 | (1) |
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103 | (1) |
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104 | (1) |
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104 | (1) |
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105 | (1) |
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106 | (5) |
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111 | (124) |
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3.1 Explain basic cable types, features, and their purposes |
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120 | (16) |
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120 | (4) |
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124 | (3) |
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127 | (3) |
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130 | (1) |
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131 | (3) |
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134 | (2) |
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136 | (1) |
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3.2 Identify common connector types |
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136 | (5) |
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137 | (1) |
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137 | (1) |
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138 | (1) |
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138 | (1) |
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139 | (1) |
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139 | (1) |
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139 | (1) |
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139 | (1) |
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139 | (1) |
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139 | (1) |
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140 | (1) |
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140 | (1) |
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140 | (1) |
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141 | (1) |
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3.3 Given a scenario, install RAM types |
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141 | (6) |
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142 | (2) |
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Single channel/dual channel/triple channel |
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144 | (1) |
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145 | (1) |
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145 | (2) |
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147 | (1) |
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3.4 Given a scenario, select, install, and configure storage devices |
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147 | (12) |
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147 | (2) |
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149 | (1) |
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149 | (2) |
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151 | (1) |
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152 | (3) |
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155 | (4) |
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159 | (1) |
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3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards |
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159 | (24) |
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160 | (2) |
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Motherboard connectors types |
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162 | (5) |
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167 | (4) |
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171 | (1) |
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172 | (2) |
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174 | (4) |
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178 | (1) |
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179 | (3) |
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182 | (1) |
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3.6 Explain the purposes and uses of various peripheral types |
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183 | (6) |
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184 | (1) |
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184 | (1) |
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Barcode scanner/QR scanner |
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184 | (1) |
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184 | (1) |
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184 | (1) |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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186 | (1) |
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186 | (1) |
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187 | (1) |
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187 | (1) |
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187 | (1) |
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187 | (1) |
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187 | (1) |
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188 | (1) |
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188 | (1) |
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Magnetic reader/chip reader |
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188 | (1) |
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188 | (1) |
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188 | (1) |
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189 | (1) |
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3.7 Summarize power supply types and features |
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189 | (5) |
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189 | (1) |
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190 | (1) |
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24-pin motherboard adapter |
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190 | (1) |
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191 | (1) |
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Number of devices/types of devices to be powered |
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191 | (3) |
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194 | (1) |
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3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs |
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194 | (6) |
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Graphic/CAD/CAM design workstation |
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194 | (1) |
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Audio/video editing workstation |
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195 | (1) |
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Virtualization workstation |
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196 | (1) |
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196 | (2) |
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198 | (1) |
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198 | (1) |
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Network-attached storage device |
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199 | (1) |
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200 | (1) |
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3.9 Given a scenario, install and configure common devices |
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200 | (2) |
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200 | (1) |
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Laptop/common mobile devices |
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201 | (1) |
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202 | (1) |
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3.10 Given a scenario, configure SOHO multifunction devices/printers and settings |
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202 | (6) |
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Use appropriate drivers for a given operating system |
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202 | (1) |
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203 | (2) |
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205 | (3) |
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208 | (1) |
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3.11 Given a scenario, install and maintain various print technologies |
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208 | (27) |
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210 | (10) |
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220 | (3) |
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223 | (1) |
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224 | (2) |
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226 | (1) |
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227 | (1) |
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227 | (1) |
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228 | (7) |
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Chapter 4 Virtualization and Cloud Computing |
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235 | (14) |
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4.1 Compare and contrast cloud computing concepts |
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237 | (5) |
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237 | (1) |
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238 | (1) |
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239 | (1) |
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239 | (1) |
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239 | (1) |
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239 | (1) |
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240 | (1) |
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Off-site email applications |
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240 | (1) |
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Cloud file storage services |
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240 | (1) |
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Virtual application streaming/cloud-based applications |
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240 | (1) |
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241 | (1) |
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242 | (1) |
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4.2 Given a scenario, set up and configure client-side virtualization |
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242 | (7) |
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Purpose of virtual machines |
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242 | (1) |
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243 | (1) |
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243 | (1) |
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243 | (1) |
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244 | (1) |
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244 | (1) |
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245 | (1) |
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246 | (3) |
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Chapter 5 Hardware and Network Troubleshooting |
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249 | (60) |
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5.1 Given a scenario, use the best practice methodology to resolve problems |
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254 | (4) |
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Always consider corporate policies, procedures, and impacts before implementing changes |
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254 | (1) |
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255 | (1) |
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2 Establish a theory of probable cause (question the obvious) |
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256 | (1) |
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3 Test the theory to determine cause |
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256 | (1) |
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4 Establish a plan of action to resolve the problem and implement the solution |
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257 | (1) |
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5 Verify full system functionality and, if applicable, implement preventive measures |
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257 | (1) |
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6 Document findings, actions, and outcomes |
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257 | (1) |
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257 | (1) |
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5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power |
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258 | (10) |
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258 | (10) |
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268 | (1) |
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5.3 Given a scenario, troubleshoot hard drives and RAID arrays |
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268 | (4) |
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269 | (3) |
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272 | (1) |
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5.4 Given a scenario, troubleshoot video, projector, and display issues |
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272 | (6) |
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273 | (5) |
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278 | (1) |
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5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures |
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278 | (11) |
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279 | (9) |
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Disassembling processes for proper reassembly |
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288 | (1) |
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289 | (1) |
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5.6 Given a scenario, troubleshoot printers |
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289 | (8) |
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290 | (6) |
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296 | (1) |
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5.7 Given a scenario, troubleshoot common wired and wireless network problems |
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297 | (14) |
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297 | (7) |
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304 | (1) |
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305 | (4) |
| Part II CompTIA A+ Core 2 Exam 220-1002 |
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309 | (322) |
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Chapter 6 Operating Systems |
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311 | (152) |
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1.1 Compare and contrast common operating system types and their purposes |
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321 | (3) |
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321 | (1) |
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Workstation operating systems |
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322 | (1) |
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Cell phone/tablet operating systems |
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323 | (1) |
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Vendor-specific limitations |
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323 | (1) |
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Compatibility concerns between operating systems |
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324 | (1) |
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324 | (1) |
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1.2 Compare and contrast features of Microsoft Windows versions |
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324 | (8) |
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325 | (1) |
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325 | (1) |
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326 | (1) |
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326 | (1) |
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Corporate vs. personal needs |
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327 | (1) |
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Desktop styles/user interface |
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328 | (4) |
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332 | (1) |
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1.3 Summarize general OS installation considerations and upgrade methods |
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332 | (19) |
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332 | (7) |
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339 | (1) |
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340 | (4) |
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344 | (2) |
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File system types/formatting |
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346 | (2) |
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Load alternate third-party drivers when necessary |
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348 | (1) |
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Workgroup vs. domain setup |
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349 | (1) |
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Time/date/region/language settings |
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349 | (1) |
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Driver installation, software, and Windows updates |
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349 | (1) |
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Factory recovery partition |
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350 | (1) |
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Properly formatted boot drive with the correct partitions/format |
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350 | (1) |
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Prerequisites/hardware compatibility |
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350 | (1) |
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Application compatibility |
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350 | (1) |
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OS compatibility/upgrade path |
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350 | (1) |
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350 | (1) |
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1.4 Given a scenario, use appropriate Microsoft command-line tools |
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351 | (21) |
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352 | (2) |
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354 | (1) |
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355 | (1) |
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356 | (2) |
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358 | (1) |
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359 | (2) |
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361 | (1) |
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361 | (1) |
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361 | (1) |
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362 | (1) |
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363 | (1) |
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363 | (1) |
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364 | (1) |
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364 | (1) |
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365 | (1) |
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366 | (1) |
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367 | (1) |
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368 | (1) |
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369 | (1) |
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370 | (1) |
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371 | (1) |
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Commands available with standard privileges vs. administrative privileges |
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371 | (1) |
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372 | (1) |
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1.5 Given a scenario, use Microsoft operating system features and tools |
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372 | (28) |
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373 | (5) |
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378 | (4) |
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382 | (8) |
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390 | (8) |
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398 | (2) |
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400 | (1) |
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1.6 Given a scenario, use Microsoft Windows Control Panel utilities |
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400 | (24) |
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400 | (6) |
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406 | (2) |
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408 | (1) |
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408 | (3) |
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411 | (3) |
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414 | (1) |
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415 | (1) |
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416 | (1) |
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417 | (1) |
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418 | (1) |
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418 | (1) |
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419 | (1) |
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420 | (1) |
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Network and Sharing Center |
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421 | (1) |
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422 | (1) |
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423 | (1) |
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424 | (1) |
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424 | (1) |
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1.7 Summarize application installation and configuration concepts |
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424 | (2) |
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425 | (1) |
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425 | (1) |
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Methods of installation and deployment |
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425 | (1) |
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425 | (1) |
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426 | (1) |
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426 | (1) |
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1.8 Given a scenario, configure Microsoft Windows networking on a client/desktop |
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426 | (14) |
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427 | (1) |
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427 | (2) |
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Network shares/administrative shares/mapping drives |
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429 | (1) |
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Printer sharing vs. network printer mapping |
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429 | (2) |
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Establish networking connections |
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431 | (1) |
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432 | (1) |
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Remote Desktop Connection |
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433 | (1) |
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434 | (1) |
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Home vs. Work vs. Public network settings |
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435 | (1) |
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436 | (1) |
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Configuring an alternative IP address in Windows |
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437 | (2) |
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439 | (1) |
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440 | (1) |
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1.9 Given a scenario, use features and tools of the MacOS and Linux client/desktop operating systems |
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440 | (23) |
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441 | (4) |
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445 | (5) |
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450 | (4) |
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454 | (5) |
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459 | (1) |
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460 | (3) |
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463 | (78) |
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2.1 Summarize the importance of physical security measures |
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470 | (4) |
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470 | (1) |
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471 | (1) |
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471 | (1) |
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472 | (1) |
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472 | (1) |
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472 | (1) |
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473 | (1) |
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473 | (1) |
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473 | (1) |
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473 | (1) |
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474 | (1) |
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474 | (1) |
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474 | (1) |
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474 | (1) |
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2.2 Explain logical security concepts |
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474 | (12) |
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475 | (1) |
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476 | (1) |
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476 | (1) |
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476 | (1) |
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477 | (1) |
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477 | (1) |
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478 | (1) |
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478 | (3) |
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User authentication/strong passwords |
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481 | (1) |
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Multifactor authentication |
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482 | (1) |
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482 | (2) |
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484 | (1) |
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484 | (1) |
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484 | (1) |
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484 | (1) |
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484 | (1) |
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Trusted/untrusted software sources |
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485 | (1) |
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Principle of least privilege |
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485 | (1) |
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485 | (1) |
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2.3 Compare and contrast wireless security protocols and authentication methods |
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486 | (3) |
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486 | (1) |
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487 | (2) |
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489 | (1) |
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2.4 Given a scenario, detect, remove, and prevent malware using appropriate tools and methods |
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489 | (11) |
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489 | (7) |
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496 | (3) |
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499 | (1) |
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2.5 Compare and contrast social engineering, threats, and vulnerabilities |
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500 | (5) |
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500 | (2) |
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502 | (1) |
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503 | (1) |
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503 | (1) |
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503 | (1) |
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503 | (1) |
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503 | (1) |
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504 | (1) |
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504 | (1) |
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504 | (1) |
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504 | (1) |
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504 | (1) |
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2.6 Compare and contrast the differences of basic Microsoft Windows OS security settings |
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505 | (9) |
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505 | (1) |
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NTFS vs. share permissions |
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506 | (4) |
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510 | (2) |
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512 | (1) |
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512 | (1) |
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Run as administrator vs. standard user |
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512 | (1) |
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BitLocker/BitLocker To Go |
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513 | (1) |
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513 | (1) |
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514 | (1) |
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2.7 Given a scenario, implement security best practices to secure a workstation |
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514 | (6) |
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514 | (2) |
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516 | (3) |
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519 | (1) |
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519 | (1) |
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520 | (1) |
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520 | (1) |
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2.8 Given a scenario, implement methods for securing mobile devices |
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520 | (7) |
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521 | (1) |
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522 | (1) |
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522 | (1) |
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Remote backup applications |
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522 | (1) |
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Failed login attempts restrictions |
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523 | (1) |
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523 | (1) |
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523 | (1) |
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523 | (1) |
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524 | (1) |
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Multifactor authentication |
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524 | (1) |
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Authenticator applications |
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524 | (1) |
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Trusted sources vs. untrusted sources |
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524 | (1) |
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525 | (1) |
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526 | (1) |
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526 | (1) |
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2.9 Given a scenario, implement appropriate data destruction and disposal methods |
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527 | (3) |
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527 | (2) |
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Recycling or repurposing best practices |
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529 | (1) |
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530 | (1) |
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2.10 Given a scenario, configure security on SOHO wireless and wired networks |
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530 | (11) |
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531 | (1) |
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Change default usernames and passwords |
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532 | (1) |
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533 | (1) |
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Assign static IP addresses |
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533 | (1) |
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533 | (1) |
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534 | (1) |
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534 | (1) |
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Content filtering/parental controls |
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534 | (1) |
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534 | (1) |
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535 | (1) |
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535 | (1) |
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536 | (5) |
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Chapter 8 Software Troubleshooting |
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541 | (36) |
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3.1 Given a scenario, troubleshoot Microsoft Windows OS problems |
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545 | (12) |
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546 | (5) |
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551 | (6) |
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557 | (1) |
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3.2 Given a scenario, troubleshoot and resolve PC security issues |
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557 | (5) |
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558 | (3) |
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561 | (1) |
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3.3 Given a scenario, use best practice procedures for malware removal |
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562 | (2) |
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1 Identify and research malware symptoms |
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562 | (1) |
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2 Quarantine the infected systems |
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562 | (1) |
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3 Disable System Restore (in Windows) |
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562 | (1) |
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4 Remediate the infected systems |
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562 | (1) |
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5 Schedule scans and run updates |
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563 | (1) |
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6 Enable System Restore and create a restore point (in Windows) |
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563 | (1) |
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563 | (1) |
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563 | (1) |
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3.4 Given a scenario, troubleshoot mobile OS and application issues |
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564 | (7) |
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564 | (6) |
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570 | (1) |
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3.5 Given a scenario, troubleshoot mobile OS and application security issues |
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571 | (6) |
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571 | (2) |
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573 | (1) |
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574 | (3) |
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Chapter 9 Operational Procedures |
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|
577 | (54) |
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4.1 Compare and contrast best practices associated with types of documentation |
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582 | (5) |
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Network topology diagrams |
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582 | (1) |
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583 | (1) |
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583 | (1) |
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Regulatory and compliance policy |
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584 | (1) |
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584 | (1) |
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585 | (1) |
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586 | (1) |
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587 | (1) |
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4.2 Given a scenario, implement basic change management best practices |
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587 | (3) |
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Documented business processes |
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588 | (1) |
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588 | (1) |
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588 | (1) |
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589 | (1) |
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589 | (1) |
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589 | (1) |
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589 | (1) |
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589 | (1) |
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589 | (1) |
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590 | (1) |
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4.3 Given a scenario, implement basic disaster prevention and recovery methods |
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590 | (6) |
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590 | (3) |
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593 | (1) |
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593 | (1) |
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594 | (1) |
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Cloud storage vs. local storage backups |
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595 | (1) |
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595 | (1) |
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596 | (1) |
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4.4 Explain common safety procedures |
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596 | (7) |
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596 | (1) |
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Proper component handling and storage |
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597 | (2) |
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599 | (2) |
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601 | (2) |
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Compliance with government regulations |
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603 | (1) |
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603 | (1) |
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4.5 Explain environmental impacts and appropriate controls |
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603 | (5) |
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MSDS documentation for handling and disposal |
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604 | (1) |
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Temperature, humidity level awareness, and proper ventilation |
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604 | (1) |
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Power surges, brownouts, and blackouts |
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605 | (1) |
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Protection from airborne particles |
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605 | (1) |
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606 | (1) |
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Compliance to government regulations |
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607 | (1) |
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608 | (1) |
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4.6 Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts |
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608 | (5) |
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608 | (2) |
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610 | (1) |
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611 | (1) |
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Follow all policies and security best practices |
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612 | (1) |
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612 | (1) |
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4.7 Given a scenario, use proper communication techniques and professionalism |
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|
613 | (6) |
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Use proper language and avoid jargon, acronyms, and slang, when applicable |
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|
613 | (1) |
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Maintain a positive attitude/project confidence |
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614 | (1) |
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Actively listen (taking notes) and avoid interrupting the customer |
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614 | (1) |
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614 | (1) |
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Be on time (if late, contact the customer) |
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615 | (1) |
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615 | (2) |
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Set and meet expectations/timeline and communicate status with the customer |
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617 | (1) |
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Deal appropriately with customers' confidential and private materials |
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618 | (1) |
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619 | (1) |
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4.8 Identify the basics of scripting |
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619 | (3) |
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619 | (1) |
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620 | (1) |
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620 | (1) |
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620 | (1) |
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621 | (1) |
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621 | (1) |
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4.9 Given a scenario, use remote access technologies |
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622 | (9) |
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622 | (1) |
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623 | (2) |
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625 | (1) |
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625 | (1) |
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Security considerations of each access method |
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626 | (1) |
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626 | (1) |
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|
|
627 | (4) |
| Appendix Answers to Review Questions |
|
631 | (20) |
|
Chapter 1: Mobile Devices |
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|
632 | (2) |
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|
634 | (2) |
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|
636 | (4) |
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Chapter 4: Virtualization and Cloud Computing |
|
|
640 | (1) |
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Chapter 5: Hardware and Network Troubleshooting |
|
|
641 | (1) |
|
Chapter 6: Operating Systems |
|
|
642 | (3) |
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|
|
645 | (3) |
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Chapter 8: Software Troubleshooting |
|
|
648 | (1) |
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Chapter 9: Operational Procedures |
|
|
649 | (2) |
| Index |
|
651 | |
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