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El. knyga: CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide

4.00/5 (1 ratings by Goodreads)

Rick McDonald

Formatas: 912 pages
Išleidimo metai: 20-Sep-2022
Leidėjas: Pearson IT Certification
Kalba: eng
ISBN-13: 9780137675807

Kitos knygos pagal šią temą:

Computer certification: CompTia

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Formatas: 912 pages
Išleidimo metai: 20-Sep-2022
Leidėjas: Pearson IT Certification
Kalba: eng
ISBN-13: 9780137675807

Kitos knygos pagal šią temą:

Computer certification: CompTia

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Trust the best-selling Cert Guide series from Pearson IT Certification to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.

CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide presents you with an organized test preparation routine using proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending exam preparation tasks help you drill on key concepts you must know thoroughly.

Understand and apply CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam topics
Assess your knowledge with chapter-opening quizzes
Review key concepts with exam preparation tasks
Practice with realistic exam questions in the practice test software

CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide focuses specifically on the objectives for the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams. Leading instructor Rick McDonald shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

This complete study package includes

A test-preparation routine proven to help you pass the exams
Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
An online interactive Flash Cards application to help you drill on key terms by chapter
The powerful Pearson Test Prep Practice Test software, with four full exams comprised of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time

Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this study guide helps you understand the concepts and apply the techniques you need to ensure your exam success.

This study guide helps you learn all the topics on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams, deepening your knowledge of

Configuring laptops and mobile devices
Configuring wired and wireless networks
Installing hardware: RAM, storage drives, power supplies, motherboards, CPUs, and printers
Understanding common cloud models and virtualization
Troubleshooting hardware and network issues
Performing operating system installations and upgrades
Managing and configuring security settings
Troubleshooting Windows, PC security issues, and common mobile OS and application issues
Implementing workstation backup and recovery methods

Companion Website:

The companion website contains four full practice exams, an interactive Flash Cards application, Study Planner, Glossary, review exercises, and more.

Includes Exclusive Offers for Up to 80% Off Video Training, Practice Tests, and more

Introduction

xliii

Part I Core

(430)

Chapter 1 Mobile Devices

(52)

"Do I Know This Already?" Quiz

(3)

Foundation Topics

(1)

Installing and Configuring Laptop Hardware and Components

(17)

Laptop Access

(3)

Keyboard

(2)

Hard Drive Storage

(3)

HDD/SSD Migration

(1)

Memory

(3)

Mini PCIe

(1)

Wireless Card

(2)

USB Travel Routers and Wireless WAN Cards

(1)

Battery

(2)

Physical Privacy and Security Components

(1)

Biometrics

(1)

Near-field Scanner Features

(1)

Display Components of Mobile Devices

(4)

Display Components

(1)

Screens

(1)

LCD

(1)

OLED

(1)

Wi-Fi Antenna Connector/Placement

(1)

Webcam

(1)

Microphone

(1)

Inverter

(1)

Touchscreen/Digitizer

(1)

Setting Up and Configuring Accessories and Ports of Mobile Devices

(6)

Connection Methods: Wired

(1)

Micro-USB/Mini-USB for Android and Windows

(1)

USB-C

(1)

Lightning for Apple iOS

(1)

Hotspot

(1)

Serial Interfaces

(1)

Proprietary Vendor-Specific Ports (Communication/Power)

(1)

Connection Types: Wireless

(1)

NFC

(1)

Bluetooth

(1)

Hotspot

(1)

Accessories

(1)

Headsets

(1)

Speakers

(1)

Touch Pens

(1)

Webcam

(1)

Trackpad/Drawing Pad

(1)

Docking Station

(2)

Port Replicator

(1)

Configuring Basic Mobile Device Network Connectivity and Application Support

(15)

Wireless/Cellular Data Network Connectivity for Mobile Devices

(1)

Enabling and Disabling 2G/3G/4G(LTE)/5G

(1)

Enabling/Disabling Hotspots

(5)

Enabling/Disabling Tethering

(1)

GSM vs. CDMA

(1)

PRL Updates/Baseband Updates

(1)

Bluetooth

(1)

Steps to Configure a Bluetooth Headset on an Android-Based Device

(2)

Steps to Configure a Bluetooth Headset on an iOS Device

(1)

GPS and Cellular Location Services

(1)

Mobile Device Management (MDM)

(1)

Mobile Application Management (MAM)

(1)

Mobile Device Synchronization

(1)

Types of Data to Synchronize

(1)

Synchronization Methods

(1)

Commercial Mail Synchronization

(1)

Exam Preparation Tasks

(1)

Review All the Key Topics

(1)

Complete the Tables and Lists from Memory

(1)

Define Key Terms

(6)

Chapter 2 Networking

(76)

"Do I Know This Already?" Quiz

(5)

Foundation Topics

(1)

TCP and UDP Ports, Protocols, and Their Purposes

(7)

FTP

(1)

SSH

(1)

Telnet

(1)

SMTP

(1)

DNS

(1)

DHCP

(1)

HTTP/HTTPS

(1)

POP3

(1)

NetBIOS/NetBT

(1)

IMAP

(1)

SNMP

(1)

LDAP

(1)

SMB/CIFS

(1)

RDP

(1)

TCP vs. UDP

(1)

Networking Hardware

(6)

Router

(1)

Switch

(1)

Wireless Access Point

(1)

Patch Panel

(1)

Firewall

(1)

Power over Ethernet

(1)

Hub

(1)

Modems: Cable and DSL

(1)

Optical Network Terminal (ONT)

(1)

Network Interface Card

(1)

Software-Defined Networking

(1)

Compare and Contrast Wireless Networking Protocols

(9)

Frequencies

(1)

MIMO

(1)

Channels

(1)

Bluetooth

(2)

Wi-Fi Standards

(2)

Long-Range Fixed Wireless

(1)

NFC

(1)

RFID

(1)

Services Provided by Networked Hosts

(7)

DNS Server

(1)

DHCP Server

(1)

File Server

(1)

Print Server

(1)

Mail Server

(1)

Syslog Server

(1)

Webserver

(1)

Authentication, Authorization, and Accounting (AAA) Server

(1)

Internet Appliances

(1)

Spam Gateways

(1)

UTM

(1)

IDS

(1)

IPS

(1)

Load Balancers

(1)

Proxy Server

(1)

Legacy and Embedded Systems

(1)

Internet of Things (IoT) Devices

(2)

Install and Configure a Basic Wired/Wireless SOHO Network

(12)

IP Addressing

(1)

IPv4

(1)

Public and Private IP Addresses

(1)

IPv6

(2)

Viewing IP Address Information

(3)

APIPA IP Addresses/Link Local Addresses

(1)

Dynamic vs. Static IP Addresses

(2)

DHCP

(1)

IP Addressing

(1)

NIC Configuration

100

(1)

NIC Configuration Steps

100

(1)

End-User Device Configuration

101

(1)

Cable/DSL Modem

101

(1)

Network Configuration Concepts

101

(3)

DNS

101

(1)

DHCP

102

(1)

VLAN

103

(1)

VPN

103

(1)

Internet Connection Types, Network Types, and Their Features

104

(10)

Internet Connection Types

104

(1)

Cable

105

(1)

DSL

106

(2)

Fiber

108

(1)

Satellite

108

(1)

Cellular

109

(3)

Wireless Internet Service Provider

112

(1)

Network Types

112

(1)

LAN

112

(1)

WAN

112

(1)

PAN

113

(1)

MAN

113

(1)

SAN

113

(1)

WLAN

113

(1)

Using Networking Tools

114

(7)

Cutting Tool

114

(1)

Cable Stripper

115

(1)

Crimper

115

(1)

Punchdown Tool

116

(1)

Multimeter

116

(1)

Toner Probe

117

(1)

Cable Tester

118

(1)

Loopback Plug

119

(1)

Wi-Fi Analyzer

119

(1)

Network Tap

120

(1)

Exam Preparation Tasks

121

(1)

Review All the Key Topics

121

(1)

Complete the Tables and Lists from Memory

121

(1)

Define Key Terms

122

(9)

Chapter 3 Hardware

131

(192)

"Do I Know This Already?" Quiz

131

(5)

Foundation Topics

136

(1)

Basic Cable Types

136

(30)

Network Cables

136

(1)

Ethernet

136

(4)

Fiber

140

(2)

Coaxial

142

(3)

Video Cables

145

(1)

VGA

146

(1)

HDMI

147

(2)

Display Port

149

(1)

DVI

150

(1)

Peripheral Cables

150

(1)

Thunderbolt

151

(2)

USB

153

(7)

Peripheral Cables: Serial

160

(1)

Hard Drive Cables

161

(1)

SATA Cables

161

(1)

IDE Cable

162

(1)

SCSI

162

(1)

Adapters

163

(1)

DVIto HDM1

163

(1)

USB to Ethernet

163

(1)

DVI-I to VGA

163

(2)

Connector Types

165

(1)

Installing RAM Types

166

(12)

Virtual RAM

168

(1)

SODIMM Memory

169

(1)

DDR3 SDRAM

170

(1)

DDR4 SDRAM

170

(1)

DDR5 SDRAM: The Current Standard

170

(2)

Single Channel

172

(1)

Dual Channel

172

(1)

Triple Channel

173

(1)

Quad Channel

173

(1)

Parity vs. Nonparity

173

(1)

Error Correction: ECC vs. non-ECC Memory

174

(1)

Installing Memory

175

(1)

Preparations for Installing DIMM Memory

175

(3)

Installing Storage Devices

178

(23)

Optical Drives

179

(1)

CD-ROM/CD-RW

179

(1)

DVD Recordable and Rewritable Standards

180

(1)

Blu-ray Disc (BD)

180

(1)

Drive Speed Ratings

181

(1)

Recording Files to Optical Discs

181

(1)

Hard Drives

182

(1)

Solid-State Drive (SSD)

182

(6)

Magnetic Hard Disk Drives

188

(1)

Speeds/Spin Rate

188

(1)

Form Factors

189

(1)

Hybrid Drives

190

(1)

Flash Drives/Memory Cards

190

(3)

Flash Card Reader

193

(1)

Storage Device Configurations

194

(1)

RAID Types

194

(2)

Creating a SA TA RAID Array

196

(3)

Hot-Swappable Drives

199

(2)

Installing Motherboards, CPUs, and Add-on Cards

201

(58)

Motherboard Form Factors

201

(1)

ATXandmATX

202

(1)

ITX Family

202

(2)

Comparing ATX, micro ATX, and Mini-TTX Motherboards

204

(1)

Motherboard Connector Types

205

(1)

Peripheral Component Interconnect (PCI) Slots

206

(1)

PCIe (PCI Express) Slots

206

(3)

Power Connectors

209

(1)

SATA

209

(1)

Esata

210

(1)

Headers

210

(1)

M.2

210

(1)

Motherboard Compatibility

210

(1)

Processor Compatibility

210

(2)

Central Processing Unit (CPU) Socket Types

212

(5)

Servers

217

(1)

Mobile

217

(1)

Basic Input/Output System (BlOSVUnified Extensible Firmware Interface (UEFI) Settings

218

(1)

BIOS/UEFI Configuration

218

(1)

Accessing the BIOS/UEFI Setup Program

219

(1)

UEFI and Traditional BIOS

220

(1)

BIOS/UEFI Settings Overview

221

(4)

Boot Options: Settings and Boot Sequence

225

(1)

Firmware Updates

226

(3)

Security Features

229

(1)

Interface Configurations

230

(4)

CMOS Battery

234

(1)

Encryption

235

(1)

Trusted Platform Module (TPM)

235

(1)

Hardware Security Module (HSM)

236

(1)

CPU Architecture

237

(1)

X64/X86

237

(1)

Advanced RISC Machine (ARM)

238

(1)

CPU Cores: Single Core and Multicore

238

(1)

Multithreading

239

(1)

Virtualization Support

240

(1)

CPU Speeds

240

(1)

Expansion Cards

241

(1)

Installing Sound Cards

241

(2)

External USB Audio Sound Cards

243

(2)

Installing Video Cards

245

(6)

Integrated Graphics Processing Unit (GPU)

251

(2)

Video Capture Cards

253

(1)

Installing Network Cards

254

(1)

Cooling Mechanisms

255

(1)

Fans

255

(1)

Fanless/Passive Heat Sinks

256

(1)

Heat Sink

256

(1)

Phase-Change Material/Thermal Paste

257

(2)

Liquid-Based Cooling

259

(1)

Power Supplies

259

(12)

Power Supply Ratings

261

(2)

Input 115V vs. 220V Multivoltage Power Supplies

263

(2)

20-Pin-to-24-Pin Motherboard Adapter

265

(2)

Output 3.3V vs. 5Vvs. 12V

267

(1)

Redundant Power Supply

268

(1)

Modular Power Supply

269

(2)

Multifunction Devices/Printers and Settings

271

(9)

Unboxing a Device/Setup Location Considerations

272

(1)

Appropriate Drivers for the Office Environment

272

(1)

Configuration Settings

272

(1)

Public/Shared Devices

273

(1)

Integrated Ethernet Print/Multifunction Device Sharing

274

(1)

Wireless Device Sharing Options

275

(2)

Using Public and Shared Devices

277

(1)

Using Apps

278

(1)

Maintaining Data Privacy

278

(1)

Network Scan Services

279

(1)

Scanning to Email

279

(1)

Scanning to an SMB Folder

279

(1)

Cloud and Remote Printing

279

(1)

Automatic Document Feeder/Flatbed Scanner

280

(1)

Print Technologies

280

(25)

Laser Printers 2

(201)

Toner Cartridges

281

(1)

Laser Imaging Process

281

(3)

Color Laser Printing Differences

284

(1)

Laser Media Types

285

(1)

Laser Maintenance

285

(3)

Inkjet Printers

288

(1)

Inkjet Components

288

(1)

Inkjet Printing Process

289

(2)

Inkjet Media Types

291

(1)

Inkjet Maintenance

291

(4)

Thermal Printers

295

(1)

Thermal Feed Assembly and Heating Element

295

(1)

Thermal Printer Ribbons

295

(1)

Thermal Print Process

296

(1)

Thermal Paper and Media

297

(1)

Thermal Maintenance

298

(1)

Impact Printers

298

(1)

Impact Components and Print Process

299

(1)

Impact Print Heads

300

(1)

Impact Printer Ribbons

300

(1)

Impact Printer Paper Types

301

(1)

Impact Printer Maintenance

301

(1)

3D Printers

302

(2)

Maintaining 3D Printers

304

(1)

Exam Preparation Tasks

305

(1)

Review All the Key Topics

305

(2)

Complete the Tables and Lists from Memory

307

(1)

Define Key Terms

307

(16)

Chapter 4 Virtualization and Cloud Computing

323

(24)

"Do I Know This Already?" Quiz

324

(3)

Foundation Topics

327

(1)

Common Cloud Models

327

(7)

IaaS

327

(1)

SaaS

327

(2)

PaaS

329

(1)

Public vs. Private vs. Hybrid vs. Community

329

(1)

Cloud Characteristics

330

(1)

Shared Resources

330

(1)

Rapid Elasticity

331

(1)

High Availability

331

(1)

File Synchronization

332

(1)

On-Demand

332

(1)

Metered Utilization

332

(1)

Desktop Virtualization

333

(1)

Client-Side Virtualization Overview

334

(7)

Host/Guest Virtualization

335

(1)

Purpose of Virtual Machines

336

(2)

Resource Requirements

338

(1)

Security Requirements

339

(2)

Exam Preparation Tasks

341

(1)

Review All the Key Topics

341

(1)

Define Key Terms

341

(6)

Chapter 5 Hardware and Network Troubleshooting

347

(84)

"Do I Know This Already?" Quiz

347

(6)

Foundation Topics

353

(1)

Troubleshooting Methodology

353

(2)

Troubleshooting Motherboard, RAM, CPU, and Power Issues

355

(26)

POST Code Beeps

355

(1)

POST Error Messages

356

(1)

Proprietary Crash Screens (BSOD/Pinwheel)

357

(1)

BSOD Errors

357

(3)

Macos Pinwheel

360

(1)

Black Screen

361

(3)

No Power

364

(1)

Overheating

364

(1)

Overloading

365

(1)

Fan Failure

365

(1)

Inadequate Airflow Outside the System

366

(1)

Inadequate Airflow Inside the System

366

(2)

Dirt and Dust

368

(2)

Installing/Replacing Case Fans

370

(1)

No Power

370

(1)

Sluggish Performance

371

(1)

Overheating

372

(1)

Burning Smells

372

(1)

Power Supply Tester

372

(2)

Step-by-Step Power Supply Troubleshooting

374

(1)

Intermittent Shutdown

375

(1)

Application Crashes

376

(1)

Log Entries and Error Messages

377

(1)

Grinding Noise

378

(1)

Capacitor Swelling

378

(1)

Inaccurate System Date/Time

379

(2)

Troubleshooting Storage Drives and RAID Arrays

381

(11)

Light-Emitting Diode (LED) Status Indicators

381

(1)

Read/Write Failure

382

(1)

Slow Performance

382

(2)

Grinding and Clicking Noises

384

(1)

Failure to Boot

385

(1)

Bootable Device Not Found

385

(2)

Data Loss/Corruption

387

(1)

RAID Failure

388

(1)

S.M.A.R.T. Failure

388

(1)

Extended Read/Write Times

389

(1)

Input/Output Operations per Second (IOPS)

390

(1)

Missing Drives in OS

390

(2)

Troubleshooting Video, Projector, and Display Issues

392

(6)

Incorrect Data Source

392

(1)

Physical Cabling Issues

393

(1)

Burned-Out Bulb

393

(1)

Intermittent Projector Shutdown

394

(1)

Dead Pixels

394

(1)

Incorrect Color Display

395

(1)

Dim Image

395

(1)

Flashing Screen

396

(1)

Fuzzy or Distorted Image

396

(1)

Display Burn-in

397

(1)

LCD Displays

397

(1)

Plasma Displays

397

(1)

Audio Issues

398

(1)

Mobile Device Troubleshooting

398

(6)

Poor Battery Health and Improper Charging

399

(1)

Swollen Battery

400

(1)

Broken Screen

400

(1)

Poor/No Connectivity

401

(1)

Liquid Damage

401

(1)

Overheating

402

(1)

Digitizer Issues

403

(1)

Nonresponsive Touchscreen

403

(1)

Physically Damaged Ports

403

(1)

Malware

404

(1)

Cursor Drift/Touch Calibration

404

(1)

Printer Troubleshooting

404

(13)

Lines Down the Printed Pages

405

(1)

Laser Printer

405

(1)

Inkjet Printer

405

(1)

Thermal Printers

406

(1)

Impact Printers

406

(1)

Faded Prints

406

(1)

Laser Printers

406

(1)

Inkjet Printers

406

(1)

Thermal Printers

407

(1)

Impact Printers

407

(1)

Double/Echo Images on the Print

407

(1)

Toner Not Fusing to the Paper

407

(1)

Incorrect Paper Size

407

(1)

Paper Not Feeding

408

(1)

Paper Jams

408

(1)

Paper Path Issues

408

(1)

Paper Loading, Paper Type, and Media Thickness Issues

408

(1)

Media Caught Inside the Printer

409

(1)

Multipage Misfeed

409

(1)

Garbled Print

409

(1)

Vertical Lines on Page

410

(1)

Multiple Prints Pending in a Queue

410

(1)

Releasing a Print Queue

410

(1)

Clearing Select Print Jobs or All Print Jobs in a Queue

411

(1)

Speckling on Printed Pages

411

(1)

Incorrect Chroma Display

412

(1)

Grinding Noise

413

(1)

Finishing Issues

414

(1)

Incorrect Page Orientation

414

(1)

Print Logs

415

(2)

Network Troubleshooting

417

(4)

No Connectivity

417

(1)

External Interference and Intermittent Wireless Connectivity

417

(1)

Slow Network Speeds

418

(1)

Limited Connectivity

418

(1)

Latency and Jitter

419

(1)

Poor Voice over Internet Protocol (VoIP) Quality

420

(1)

Port Flapping

420

(1)

Exam Preparation Tasks

421

(1)

Review All the Key Topics

421

(1)

Complete the Tables and Lists from Memory

422

(1)

Define Key Terms

423

(8)

Part II Core 2

Chapter 6 Operating Systems

431

(138)

"Do I Know This Already?" Quiz

431

(4)

Foundation Topics

435

(1)

Basic Features of Microsoft Windows Editions

435

(3)

Windows 10 Editions

435

(1)

Feature Differences

436

(1)

Domain Access vs. Workgroup

436

(1)

Desktop Styles/User Interface

436

(1)

Remote Desktop Connection and Remote Assistance

436

(1)

Random Access Memory (RAM)

437

(1)

BitLocker

437

(1)

Group Policy Editor

437

(1)

Upgrade Paths

438

(1)

Microsoft Command-Line Tools

438

(13)

Starting a Command Prompt Session with Windows PowerShell

438

(1)

Commands Available with Standard Privileges vs. Administrative Privileges

439

(1)

Windows Command-Line Commands

440

(3)

Format

443

(2)

Copy

445

(1)

Xcopy

446

(1)

Rohocopy

446

(1)

Diskpart

447

(1)

Sfc

448

(1)

Chkdsk

449

(1)

Gpupdate

450

(1)

Gpresult

450

(1)

Pathping

450

(1)

Microsoft Windows 10 Operating System (OS) Features and Tools

451

(20)

Task Manager

451

(1)

Microsoft Management Console (MMC) Snap-in

452

(1)

Event Viewer

453

(1)

Disk Management

453

(1)

Task Scheduler

454

(2)

Device Manager

456

(5)

Certificate Manager

461

(1)

Local Users and Groups

462

(1)

Performance Monitor

463

(1)

Additional Tools

463

(1)

System Information (msinfo32)

464

(1)

Resource Monitor

465

(2)

System Configuration Utility

467

(1)

Disk Cleanup

468

(1)

Disk Defragment/Optimize Drives

469

(1)

Registry Editor

469

(2)

Windows 10 Control Panel Utilities

471

(9)

Starting Control Panel

471

(1)

Internet Options

471

(2)

User Accounts

473

(1)

Device Manager

474

(1)

Indexing Options

474

(1)

Administrative Tools

474

(1)

File Explorer Options

474

(2)

Power Options

476

(1)

Hibernate

476

(1)

Power Plans

476

(2)

Sleep/Suspend

478

(1)

Standby, Lid, and Fast Startup Options

478

(1)

Universal Serial Bus (USB) Selective Suspend

478

(1)

Ease of Access

479

(1)

Windows Settings

480

(4)

Time and Language

481

(1)

Update and Security

481

(1)

Personalization

481

(1)

Apps

482

(1)

Privacy

482

(1)

System

482

(1)

Devices

483

(1)

Network and Internet

483

(1)

Gaming

483

(1)

Accounts

484

(1)

Microsoft Windows Networking Features on a Client/Desktop

484

(16)

Workgroup vs. Domain Setup

484

(1)

Workgroup Networking

484

(1)

Creating a Workgroup

485

(1)

Domain Setup

485

(1)

Network Shares

486

(1)

Administrative Shares

487

(1)

Sharing a Folder

487

(1)

Mapped Drives

487

(2)

Printer Sharing vs. Network Printer Mapping

489

(1)

Local OS Firewall Settings

489

(2)

Client Network Configuration

491

(2)

Internet Protocol (IP) Addressing Scheme

493

(1)

Subnet Mask

493

(1)

Domain Name System (DNS) Settings

493

(1)

Gateway

494

(1)

Static vs. Dynamic

494

(1)

Establish Networking Connections

494

(1)

VPN Connections

495

(1)

Wireless Connections

496

(1)

Wired Connections

497

(1)

WW AN (Cellular) Connections

497

(1)

Proxy Settings

497

(1)

Public Network vs. Private Network

498

(1)

File Explorer Navigation: Network Paths

499

(1)

Metered Connections and Limitations

500

(1)

Installation and Configuration Concepts

500

(8)

System Requirements for Applications

501

(1)

32-Bit vs. 64-Bit File Systems

501

(1)

FAT32

501

(1)

Exfat (FAT64)

502

(1)

32-Bit vs. 64-Bit Dependent Application Requirements

503

(1)

Dedicated Graphics Card vs. Integrated Graphics Card

504

(1)

Video Random Access Memory (VRAM) Requirements

504

(1)

RAM Requirements

505

(1)

Central Processing Unit (CPU) Requirements

505

(1)

External Hardware Tokens

505

(1)

Storage Requirements

506

(1)

OS Requirements for Applications

506

(1)

Application-to-OS Compatibility

506

(1)

32-Bit vs 64-Bit OS

507

(1)

Distribution Methods

507

(1)

Physical Media vs. Downloadable

507

(1)

Other Considerations for New Applications

507

(1)

Understanding Common OS Types

508

(10)

Workstation OSs

509

(1)

Windows

509

(1)

Apple Macintosh OS

510

(1)

Linux

510

(1)

Chrome OS

511

(1)

Cellphone/Tablet Operating Systems

511

(1)

Android

512

(1)

Ios

512

(2)

Various File System Types

514

(3)

Vendor Life-Cycle Limitations

517

(1)

End of Life (EOL)

517

(1)

Update Limitations

517

(1)

Vendor-Specific Limitations/Compatibility Concerns Between OSs

518

(1)

OS Installations and Upgrades in a Diverse OS Environment

518

(16)

Boot Methods

518

(2)

Types of Installations

520

(1)

Unattended Installation

521

(1)

Types of Installations

521

(1)

Upgrades

521

(1)

Clean Install

521

(2)

Repair Installation

523

(1)

Remote Network Installation

523

(1)

Image Deployment

524

(1)

Recovery Partition

525

(1)

Refresh/Restore

525

(1)

Other Considerations/Third-Party Drivers

526

(1)

Partitioning Methods

527

(1)

Partitioning Overview

527

(1)

MBR vs. GPT Partition Types

528

(1)

Disk Preparation Using MBR

528

(1)

Partitioning Using GPT

529

(1)

Dynamic and Basic Disks

529

(1)

Creating Partitions During Windows Installation

529

(1)

Formatting

530

(1)

Upgrade Considerations

530

(1)

Backup Files and User Preferences

530

(1)

Application and Driver Support/Backward Compatibility

531

(1)

Hardware and Application Prerequisites and Compatibility

531

(2)

Feature Updates

533

(1)

Update Life Cycle

534

(1)

Common Features and Tools of the macOS/Desktop OS

534

(12)

Installation and Uninstallation of Applications

534

(1)

File Types

534

(1)

App Store

535

(1)

Uninstallation Process

535

(1)

Apple ID and Corporate Restrictions

536

(1)

Best Practices

536

(1)

Backups

536

(3)

Antivirus/Anti-malware Updates

539

(1)

Updates/Patches

539

(1)

System Preferences

540

(2)

Features

542

(2)

Disk Utility

544

(1)

File Vault

545

(1)

Terminal

545

(1)

Force Quit

545

(1)

Common Features and Tools of the Linux Client/Desktop OS

546

(10)

Common Linux Commands

546

(1)

547

(1)

Grep

547

(1)

548

(1)

Shutdown

548

(1)

Pwd

549

(1)

549

(1)

549

(1)

549

(1)

Chmod

550

(1)

Chown

550

(1)

Su/sudo

550

(1)

Apt-get

551

(1)

Yum (Yellowdog Updater, Modified)

551

(1)

551

(1)

Df (Disk Free)

552

(1)

552

(1)

Man

552

(1)

Top

552

(1)

Find

553

(1)

Dig (Domain Information Groper)

553

(1)

Cat

553

(1)

Nano

553

(1)

Best Practices

553

(1)

Scheduled Backups

553

(2)

Antivirus

555

(1)

Updates and Patches

555

(1)

Tools

555

(1)

Shell/terminal

556

(1)

Samba

556

(1)

Exam Preparation Tasks

557

(1)

Review All the Key Topics

557

(1)

Complete the Tables and Lists from Memory

558

(1)

Define Key Terms

559

(10)

Chapter 7 Security

569

(78)

"Do I Know This Already?" Quiz

570

(3)

Foundation Topics

573

(1)

Security Measures

573

(9)

Physical Security

573

(1)

Access Control Vestibule

573

(1)

Badge Reader

573

(1)

Video Surveillance

574

(1)

Alarm Systems

574

(1)

Motion Sensors

574

(1)

Guards

574

(1)

Door Locks

575

(1)

Equipment Locks

575

(1)

Bollards

576

(1)

Fences

576

(1)

Physical Security for Staff

576

(1)

Key Fobs

576

(1)

Smart Card

576

(1)

Keys

577

(1)

Biometrics

577

(1)

Lighting

577

(1)

Magnetometers

578

(1)

Privacy Screen

578

(1)

Logical Security Concepts

578

(1)

Principle of Least Privilege

578

(1)

Access Control Lists

579

(1)

Multifactor Authentication

579

(1)

579

(1)

Hard Tokens

580

(1)

Soft Tokens

580

(1)

Short Message Service

580

(1)

Voice Call

580

(1)

Authentication Application

580

(1)

Mobile Device Management

580

(1)

Active Directory

581

(1)

Wireless Security Protocols and Authentication

582

(2)

Protocols and Encryption

582

(1)

Authentication

583

(1)

Single-Factor

583

(1)

Multifactor

583

(1)

RADIUS

583

(1)

TACACS+

583

(1)

Kerheros

584

(1)

Malware Removal and Prevention

584

(6)

Malware

584

(1)

Trojan

584

(1)

Rootkit

584

(1)

Virus

585

(1)

Spyware

585

(1)

Ransomware

586

(1)

Key logger

586

(1)

Boot Sector Virus

586

(1)

Cryptominers

586

(1)

Tools and Methods

587

(1)

Antivirus/Anti-malware

587

(1)

Recovery Mode

587

(1)

User Education

588

(1)

Anti-Phishing Training

589

(1)

OS Reinstallation

590

(1)

Social Engineering Threats and Vulnerabilities

590

(7)

Social Engineering

590

(1)

Phishing

591

(1)

Vishing

592

(1)

Whaling

592

(1)

Impersonation

592

(1)

Shoulder Surfing

592

(1)

Tailgating

593

(1)

Dumpster Diving

593

(1)

Evil Twin

593

(1)

Threats

593

(1)

DDoS

593

(1)

DoS

594

(1)

Zero-Day

594

(1)

Spoofing

594

(1)

On-Path Attack

594

(1)

Brute Force

594

(1)

Dictionary Attacks

594

(1)

Insider Threat

595

(1)

Structured Query Language (SQL) Injection

595

(1)

Cross-Site Scripting (XSS)

595

(1)

Vulnerabilities

596

(1)

Noncompliant Systems

596

(1)

Unpatched Systems

596

(1)

Unprotected Systems

596

(1)

EOL OSs

596

(1)

Bring Your Own Device (BYOD)

596

(1)

Microsoft Windows OS Security Settings

597

(11)

Defender Antivirus

597

(1)

Firewall

597

(1)

Activate/Deactivate

598

(1)

Port Security

599

(1)

Application Security

599

(1)

Access Control

600

(1)

Users and Groups

600

(2)

NTFS vs. Share Permissions

602

(1)

Run as Administrator vs. Standard User

603

(1)

User Account Control

604

(1)

604

(1)

BitLocker

605

(1)

BitLocker To Go

606

(1)

EFS

606

(2)

Security Best Practices to Secure a Workstation

608

(7)

Data-at-Rest Encryption

608

(1)

Password Best Practices

608

(1)

Setting Strong Passwords

609

(1)

Password Expiration

609

(1)

Screensaver Required Password

609

(1)

BIOS/UEFI Passwords

609

(1)

Requiring Passwords

609

(2)

End-User Best Practices

611

(1)

Use Screensaver Locks

611

(1)

Log Off When Not in Use

611

(1)

Secure/Protect Critical Hardware

611

(1)

Secure Personally Identifiable Information (PIT)

611

(1)

Account Management

612

(1)

Restricting User Permissions

612

(1)

612

(1)

Disabling Guest Account

612

(1)

Failed Attempts Lockout

612

(1)

Changing Default Usernames and Passwords

612

(1)

Disabling Autorun/AutoPlay

612

(3)

Securing Mobile Devices

615

(6)

Screen Locks

615

(2)

Remote Wipes

617

(1)

Locator Applications

617

(1)

Remote Backup Applications

617

(1)

Failed Login Attempts Restrictions

618

(1)

Antivirus/Anti-malware

618

(1)

Patches and OS Updates

618

(1)

Biometric Authentication

619

(1)

Full-Device Encryption

619

(1)

Firewalls

619

(1)

Policies and Procedures

619

(1)

Byod vs. Corporate-Owned Devices

620

(1)

Profile Security Requirements

620

(1)

Internet of Things

620

(1)

Data Destruction and Disposal

621

(2)

Physical Destruction Methods

621

(1)

Recycling or Repurposing Best Practices

622

(1)

Outsourcing Concepts

623

(1)

Configuring Security on SOHO Networks

623

(7)

Home Router Settings

623

(1)

Change Default Passwords

623

(1)

IP Filtering

624

(1)

Firmware Updates

624

(1)

Content Filtering

624

(1)

Physical Placement/Secure Locations

625

(1)

Dynamic Host Configuration Protocol (DHCP) Reservations

625

(1)

Static WAN IP

626

(1)

Universal Plug and Play

626

(1)

Screened Subnet

626

(1)

Wireless-Specific Security

626

(1)

Changing the Service Set Identifier (SSID)

627

(1)

Encryption Settings

627

(1)

Disabling SSID Broadcast

627

(1)

Disabling Guest Access

628

(1)

Changing Channels

628

(1)

Firewall Settings

628

(1)

Port Forwarding/Mapping

629

(1)

Disabling Ports

630

(1)

Configuring Browser and Relevant Security Settings

630

(9)

Browser Download and Installation

630

(1)

Hashing

631

(1)

Untrusted Sources

632

(1)

Extensions and Plug-ins

632

(1)

Password Managers

633

(1)

Secure Connection/Sites---Valid Certificates

633

(1)

Transport Layer Security (TLS)

633

(1)

Hypertext Transfer Protocol Secure (HTTPS)

634

(1)

Settings

634

(1)

Pop-up Blocker

635

(1)

Clearing Browsing Data

635

(1)

Clearing the Cache

636

(1)

Private Browsing Mode

636

(1)

Sign-in/Browser Data Synchronization

637

(1)

Ad Blockers

638

(1)

Exam Preparation Tasks

639

(1)

Review All the Key Topics

639

(1)

Define Key Terms

640

(7)

Chapter 8 Software Troubleshooting

647

(34)

"Do I Know This Already?" Quiz

647

(3)

Foundation Topics

650

(1)

Troubleshooting Common Windows OS Problems

650

(14)

Common Symptoms

650

(1)

BSOD

650

(2)

Sluggish Performance

652

(1)

Boot Problems

653

(1)

Frequent Shutdowns

654

(1)

Services Not Starting

655

(2)

Application Crashes

657

(1)

Low Memory Warnings

657

(2)

USB Controller

659

(1)

System Instability

660

(1)

No OS Found

660

(1)

Slow Profile Load

660

(1)

Time Drift

661

(1)

Common Troubleshooting Steps

662

(1)

Rebuild Windows Profiles

663

(1)

Troubleshooting Common PC Security Issues

664

(3)

Common Symptoms

664

(2)

Browser-Related Symptoms

666

(1)

Best Practice Procedures for Malware Removal

667

(1)

Troubleshoot Common Mobile OS and Application Issues

668

(2)

Troubleshoot Common Mobile OS and Application Security Issues

670

(5)

Security Concerns

670

(1)

Android Package (APK) Source

670

(1)

Developer Mode

671

(1)

Root Access/Jailbreak

671

(1)

Bootleg/Malicious Application Spoofing

671

(1)

Common Symptoms

672

(1)

Slow Data Speeds

672

(1)

Leaked Personal Files/Data

673

(1)

Data Transmission Over Limit

673

(1)

Tools

673

(1)

Factory Reset/Clean Install

674

(1)

Exam Preparation Tasks

675

(1)

Review All the Key Topics

675

(1)

Complete the Tables and Lists from Memory

675

(1)

Define Key Terms

675

(6)

Chapter 9 Operational Procedures

681

(66)

"Do I Know This Already?" Quiz

681

(5)

Foundation Topics

686

(1)

Best Practices and Documentation

686

(7)

Ticketing Systems

686

(1)

User Information

686

(1)

Device Information

686

(1)

Description of Problems

687

(1)

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