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Conferences and Conventions 2nd New edition [Minkštas viršelis]

3.71/5 (12 ratings by Goodreads)
  • Formatas: Paperback / softback, 400 pages, aukštis x plotis: 246x189 mm, weight: 1157 g
  • Serija: Events Management
  • Išleidimo metai: 30-Nov-2007
  • Leidėjas: Butterworth-Heinemann Ltd
  • ISBN-10: 0750685441
  • ISBN-13: 9780750685443
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 400 pages, aukštis x plotis: 246x189 mm, weight: 1157 g
  • Serija: Events Management
  • Išleidimo metai: 30-Nov-2007
  • Leidėjas: Butterworth-Heinemann Ltd
  • ISBN-10: 0750685441
  • ISBN-13: 9780750685443
Kitos knygos pagal šią temą:
Providing a comprehensive, in-depth analysis of the international conference industry, Conferences and Conventions: a global industry second edition examines the industry's origins, structure, economics, career opportunities, and future development. It also explains its links with the wider tourism industry.

Now in its second edition, it is packed with a wealth of new international case studies covering the city of Melbourne, Queen Elizabeth II conference centre, London, Abu Dhabi, MCI Group, the Scottish Exhibition and Conference Centre, Glasgow and team San Jose, California. It also has new sections on:

* Market segmentation and web marketing
* Conference and event budgeting
* Technology and communications, from video conferencing to web casting and pod casting
* Corporate social responsibility and sustainable and green events.

Conferences and Conventions: a global industry is illustrated with case studies and examples from around the world, including Great Britain, Canada, Australasia, Dubai, Greece, Thailand, South Africa, USA, Austria and many other destinations. It also provides challenging and reflective questions at the end of each chapter so that readers can test their knowledge and think about the issues raised, accompanied by practical assignments.

Tony Rogers is Executive Director of the British Association of Conference Destinations and Association of British Professional Conference Organisers, UK

* Second edition, now in full colour, is packed with new case studies from Cyprus, India, Australia and Abu Dhabi (amongst others), as well as new material including web marketing, procurement and ROI and corporate social responsiblity
* Endorsed by the British Associations of Conferences Destinations and Association of British Professional Conference Organizers
* User-friendly, accessible approach actively helps the reader to absorb and understand information

Providing a comprehensive, in-depth analysis of the international conference industry, Conferences and Conventions: a global industry second edition examines the industry's origins, structure, economics, career opportunities, and future development. It also explains its links with the wider tourism industry.

Now in its second edition, it is packed with a wealth of new international case studies covering the city of Melbourne, Queen Elizabeth II conference centre, London, Abu Dhabi, MCI Group, the Scottish Exhibition and Conference Centre, Glasgow and team San Jose, California. It also has new sections on:

* Market segmentation and web marketing
* Conference and event budgeting
* Technology and communications, from video conferencing to web casting and pod casting
* Corporate social responsibility and sustainable and green events.

Conferences and Conventions: a global industry is illustrated with case studies and examples from around the world, including Great Britain, Canada, Australasia, Dubai, Greece, Thailand, South Africa, USA, Austria and many other destinations. It also provides challenging and reflective questions at the end of each chapter so that readers can test their knowledge and think about the issues raised, accompanied by practical assignments.

Tony Rogers is Executive Director of the British Association of Conference Destinations and Association of British Professional Conference Organisers, UK

Recenzijos

On the first edition: "... essential reading for anyone interested to learn more about the processes, business models and key success factors that characterise the conference industry. A must for present, or potential practitioners!" Mady Keup, Chair of the British Association of Conference Destinations.

"... an excellent reference for those starting out in the industry, and for those involved in leading or teaching others to create great events." Peter Mainprice, Chairman of the Association of British Professional Conference Organisers.

"At last - the book that students and teachers of conference planning and conference management have been waiting for. In the UK and beyond, Tony Rogers' 360-degree, in-depth analysis of the meetings and conference industry and his lively and stimulating approach to the subject will make this book essential reading for anyone with an interest in studying this fascinating and vitally important industry". Rob Davidson, Senior Lecturer in Business Travel and Tourism, University of Westminster.

"The book is an ideal source of information for anyone studying business tourism-related subjects at undergraduate level. It is also useful for post-graduates and people in industry who may wish to develop their breadth of knowledge.

In short, comprehensive coverage of all the key aspects of the industry....this specific text is a welcome addition, covering some areas that others do not." Kevin Fields, Subject Leader for Convention Management & Events Planning, Birmingham College of Food & Tourism

"...fascinating reading and extremely useful." Sarah Storie-Pugh, Managing Director, Concorde services, UK and Immediate Past President of the International Association of Professional Congress Organisers

"What a fabulous tool for anyone coming into the industry at any level, we will certainly use it for an educational resource for all our events and sales people." Stephen Walker, Director of Sales and Marketing, The Westin Turnberry Resort, Scotland

"...an outstanding book which provides a thorough look at the industry....required reading!" Matthew B. Carter, Vice President of Strategic Development, Indianapolis Convention & Visitors Association & Tourism Tomorrow, Inc., USA

"A comprehensive and well-researched book which inspires any beginner to the conference market." Mike Lyon, Director, Write Style Communications Ltd On this edition:

"Written by one of the leading experts in the industry.this book is an excellent source of information to those seeking more knowledge of the industry or for those studying with the hope of entering the industry."

Mike Dods, Programme Manager, Leeds Park Lane College writing in the 'Tourism' journal

Series editors ix
Series preface xi
Forewords xiii
Preface xvii
List of case studies
xix
A global industry
1(32)
Introduction
1(1)
The origins of the conference industry
2(2)
The foundations of a proper industry
4(5)
The industry's recent globalisation
9(1)
World rankings of leading cities and countries
10(5)
Certain industry shortcomings
15(7)
Industry parameters and definitions
22(4)
Business tourism and leisure tourism
26(1)
The benefits of conference and business tourism
27(3)
Summary
30(1)
Review and discussion questions
31(1)
Notes and references
32(1)
Further reading
32(1)
The structure of the conference industry
33(48)
Introduction
33(1)
The buyers
34(19)
The suppliers
53(7)
Agencies and intermediaries
60(14)
Other important organizations
74(3)
Summary
77(1)
Review and discussion questions
78(1)
Notes and references
78(3)
The economics of conferences and conventions
81(32)
Introduction
81(1)
Conferences and conventions within the wider tourism context
82(1)
Factors affecting conference sector demand
83(3)
The inadequacy of the information base
86(1)
The size of the global conference industry
87(1)
The value of the industry
88(7)
Research findings
95(15)
Summary
110(1)
Review and discussion questions
111(1)
Notes and references
111(2)
Conference industry marketing activity
113(58)
Introduction
113(1)
Marketing principles
114(10)
Relationship marketing and customer relationship management
124(3)
Web marketing
127(3)
A definition of destination
130(1)
The branding of cities and other destinations
130(5)
Destination marketing organizations
135(26)
Conference venue marketing
161(2)
The branding of hotel venues
163(3)
Overseas marketing
166(1)
Summary
167(1)
Review and discussion questions
167(1)
Notes and references
168(1)
Further reading
169(2)
Conference management - an organizer's perspective
171(34)
Introduction
171(1)
A general introduction to conference organizing
172(2)
Pre-conference planning and research
174(5)
Budgeting and financial management
179(5)
Sourcing and selecting a venue
184(7)
Negotiating with venues
191(3)
Programme planning
194(1)
Event marketing
195(2)
Conference management and production
197(2)
Event evaluation
199(2)
Summary
201(1)
Review and discussion questions
202(1)
Notes and references
203(1)
Further reading
203(2)
Conference management - a venue perspective
205(24)
Introduction
205(1)
Client-focused product innovations
206(2)
Professional inspection visits and showrounds
208(2)
Yield management and `REVPAR'
210(4)
Negotiating with clients
214(1)
Venue case studies
215(11)
Summary
226(1)
Review and discussion questions
226(1)
Notes and references
227(1)
Further reading
227(2)
A people industry
229(50)
Introduction
229(1)
The importance of people skills
230(5)
Education and learning, training and CPD opportunities
235(9)
Careers in the conference industry
244(1)
Salary levels
245(3)
Career profiles
248(28)
Summary
276(1)
Review and discussion questions
276(1)
Notes and references
277(2)
Leading industry organizations
279(26)
Introduction
279(1)
The activities of international organizations and associations
280(16)
The roles of selected national trade associations
296(6)
An assessment of the conference industry's fragmentation
302(1)
Summary
303(1)
Review and discussion questions
303(2)
Trends issues and future developments
305(28)
Introduction
305(1)
Global trends and forecasts
306(3)
Events and the marketing mix
309(1)
Virtual versus face-to-face conferencing
310(3)
Sustainable meetings
313(6)
Corporate social responsibility
319(3)
Accessibility not disability
322(2)
Procurement
324(2)
Return on investment
326(3)
In conclusion
329(1)
Summary
330(1)
Review and discussion questions
330(1)
Notes and references
331(1)
Further reading
332(1)
Case studies 333(62)
Appendix A List of conference industry trade magazines 395(2)
Index 397


Tony Rogers is the Executive Director of two British conference industry associations: the British Association of Conference Destinations (a post he has held since 1989), and the Association of British Professional Conference Organisers (since 2000). He chairs the Research Working Group of the (UK) Business Tourism Partnership, and regularly writes articles on the conference industry for a range of industry publications.