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El. knyga: Consumer Alternative Dispute Resolution in Emerging Economies

Edited by (Bogazici Universitesi, Turkey), Edited by (Bogazici Universitesi, Turkey)
  • Formatas: 274 pages
  • Išleidimo metai: 25-Feb-2025
  • Leidėjas: Routledge
  • Kalba: eng
  • ISBN-13: 9781040320112
Kitos knygos pagal šią temą:
Consumer Alternative Dispute Resolution in Emerging EconomiesDidesnis paveikslėlis
  • Formatas: 274 pages
  • Išleidimo metai: 25-Feb-2025
  • Leidėjas: Routledge
  • Kalba: eng
  • ISBN-13: 9781040320112
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"This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations. Written in response to the increasing number of transactions between consumers and traders in the digital age, and the accompanying rise in consumer disputes, the book details ADR systems which have come to the fore to settle complaints. Covering ADR techniques including arbitration, mediation, and ombudsman services, it provides a guide to efficient dispute resolution and its application to emerging economies worldwide. The book also examines the role of technology in shaping ADR processes, given the prevalence of digital transactions in consumer markets. Thoughtfully explaining the challenges faced in implementing these systems, it suggests how governments and businesses can encourage the use of ADR, alongside providing practical case studies detailing past integrations into emerging economies. Practical, thorough and internationally focused, this book will be of interest to researchers in the field of dispute resolution, consumer law and technology"--

This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations. It will be of interest to researchers in the field of dispute resolution, consumer law and technology.



This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations.

Written in response to the increasing number of transactions between consumers and traders in the digital age, and the accompanying rise in consumer disputes, the book details ADR systems which have come to the fore to settle complaints. Covering ADR techniques including arbitration, mediation, and ombudsman services, it provides a guide to efficient dispute resolution and its application to emerging economies worldwide. The book also examines the role of technology in shaping ADR processes, given the prevalence of digital transactions in consumer markets.

Thoughtfully explaining the challenges faced in implementing these systems, it suggests how governments and businesses can encourage the use of ADR, alongside providing practical case studies detailing past integrations into emerging economies.

Practical, thorough and internationally focused, this book will be of interest to researchers in the field of dispute resolution, consumer law and technology.

1. Introduction

2. Consumer ADR in the EU

3. Consumer ADR in the UK

4. Consumer ADR in Turkey

5. Consumer ADR in Chile

6. Consumer ADR in Georgia

7. Consumer ADR in China

8. Consumer ADR in Romania

9. Consumer ADR in the Kingdom of Saudi Arabia

10. Consumer ADR in South Africa

11. Consumer ADR in India

12. Consumer ADR in Brazil

13. Consumer ADR in Malaysia

14. Consumer ADR in the United Arab Emirates

15. Consumer ADR in Nigeria

16. Consumer ADR in Pakistan

17. Concluding Remarks and The Way Forward

Eda Sahin-Sengül is a senior lecturer in law, Bath Spa University, UK. She received her LLM degree from the University of East Anglia and her PhD from Queen Mary University of London, UK. Her research interests include class actions, competition law and consumer law.

Serkan Kaya is an assistant professor in law, Boaziēi University in Istanbul, Turkey. He received his PhD and LLM degrees from Brunel Law School at Brunel University London, UK. His research interests include civil procedure law, alternative dispute resolution and online dispute resolution.
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