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El. knyga: Consumer Behavior

(Michigan State University), (Vanderbilt University)
  • Formatas: EPUB+DRM
  • Išleidimo metai: 01-Feb-2023
  • Leidėjas: John Wiley & Sons Inc
  • Kalba: eng
  • ISBN-13: 9781119912460
Kitos knygos pagal šią temą:
  • Formatas: EPUB+DRM
  • Išleidimo metai: 01-Feb-2023
  • Leidėjas: John Wiley & Sons Inc
  • Kalba: eng
  • ISBN-13: 9781119912460
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In Consumer Behavior Insights, the authors deliver a cutting-edge examination of consumer behavior, combining a thorough introduction to the subject with an overview of common and important consumer behaviors, contemporary social issues impacting consumer behavior including social media, a global mindset of consumer behaviors, and the ethical aspects of consumer behavior.

The authors draw on extensive consumer behavior research and teaching experience to offer a streamlined pedagogical framework designed to provide a contemporary and fresh voice in the discipline. Consumer Behavior Insights is ideal for undergraduates, graduate, MBAs, and executives seeking new insights to better understand consumers. In this edition, you'll find:

  • An easy-to-follow introduction to and overview of consumer behavior
  • The consumer buying process
  • A throughgoing focus on global, ethical, and social media issues relevant to consumer behavior
  • Supplementary materials for instructors, including PowerPoint slides and a Test Bank
Acknowledgments v
Preface vii
About the Authors xv
PART I INTRODUCTION: CONSUMER BEHAVIOR INSIGHTS
1 Introduction: Consumers are Key to a Company's Success
2(14)
Consumer Behavior as a Multifaceted Phenomenon
3(1)
The Buyer-Seller Interaction
4(7)
Why Is Consumer Behavior So Challenging?
11(5)
2 Consumers' Insights as Drivers of Marketing Strategies
16(25)
Successful Businesses Provide Solutions
16(1)
Consumer-Centric Strategy
17(1)
What to Offer Consumers: a Unique Value Proposition
18(5)
Finding the Right Consumer: Segmentation, Targeting, and Positioning
23(12)
How to Get the Product to the Consumer: The Marketing Mix
35(6)
3 How (and Why) to Listen to Consumers
41(17)
Listening to Consumers as a Marketing Strategy
41(2)
Kinds of Marketing Research Data
43(6)
Big Data
49(9)
Part II Consumer Buying Process
4 How Consumers Make Decisions
58(21)
Consumer Decision-Making
58(1)
Inside the Black Box
59(14)
Making Decisions About a New Product
73(6)
5 Post-Purchase Behavior
79(19)
Understanding Post-Purchase Behavior
79(4)
Consumer Loyalty
83(4)
Loyalty Rewards Programs
87(3)
Word-of-Mouth Messages and Complaints
90(3)
Disposal of Products
93(5)
6 The Irrational Consumer: Biases and Situational Effects on Consumers' Decision-Making
98(22)
The Irrational Consumer
98(1)
Heuristics and Cognitive Processing
99(1)
Importance and Difficulty in the Purchasing Decision
100(2)
Heuristics and Potential Decision-Making Biases
102(7)
Situational Factors
109(11)
Part III Unveiling the Black Box of the Consumer Buying Process
7 Consumer Motivation and Emotions
120(22)
Motivation
120(14)
Emotions
134(8)
8 Consumer Personality and Self-Concept
142(21)
Personality
142(2)
Theories of Personality
144(6)
Self-Concept
150(13)
9 Learning and Memory
163(21)
Consumer Learning
163(14)
Memory
177(7)
10 Consumer attitude Formation and Change
184(21)
Attitudes
184(12)
Can Marketers Change Consumers' Attitudes?
196(9)
11 Consumers' Perception
205(19)
How Consumers View the World
205(1)
The Perceptual Process
206(9)
How Do Marketers Use Information on Consumer Perception?
215(9)
12 Consumers' Social and Cultural Context
224(22)
Reference Groups
225(1)
Different Bases of Reference Groups
226(8)
How Subcultures Work
234(12)
Part IV Diverse Perspectives That Comprise Us All
13 The Global Consumer
246(27)
Going Global?
246(2)
Exploring Global Options
248(3)
Selecting a Global Market to Enter
251(5)
Deciding How to Enter the Market
256(4)
Deciding on the Marketing Mix: How Do We Market and Communicate with These New Consumers?
260(7)
Developing Global Brands
267(6)
14 Social Media
273(23)
Social Media in the Context of Marketing Strategy
274(12)
Social Networks and Influencers
286(10)
15 Do Good Consumption
296(1)
"Do Good" as a Strategic Decision
296(2)
Corporate Social Responsibility
298(1)
Ethics
299(2)
Ethics and Marketing
301
Theory Glossary 1(4)
Keyword Glossary 5(5)
Index 10
Dr. Ayalla Ruvio is an Associate Professor of Marketing at Michigan State University. She is the Academic Director of the Master of Science in Marketing Research. She is an applied consumer behavior researcher who focuses on issues such as identity and consumption, material versus experiential consumption, consumer arrogance, and cross-cultural consumer behavior. Her research has been published in refereed journals including the Journal of Academy of Marketing Science, International Journal of Research in Marketing, Journal of Product Innovation Management, and Leadership Quarterly. She is the coeditor of the volume on Consumer Behavior in the International Encyclopedia of Marketing and the book Identity and Consumption. Dr. Ruvio's research has been featured in numerous media outlets all over the world, including the CNN, TODAY show, Good Morning America, Time magazine, The New York Times, Forbes, Consumer Reports, The Daily Telegraph, The Atlantic, The Telegraph, and the Toronto STAR. https://broad.msu.edu/profile/aruvio

Dawn Iacobucci is the E. Bronson Ingram Professor of Marketing at the Owen Graduate School of Management, Vanderbilt University. She was Senior Associate Dean for Owen (2008-2010), Professor of Marketing at the Kellogg School of Management, Northwestern University (1987-2004), the Coca-Cola Distinguished Professor of Marketing, Professor of Psychology and Head of the Marketing Department of the University of Arizona (2001-2002), and the John Pomerantz Professor of Marketing at Wharton, the University of Pennsylvania (2004-2007). She received her M.S. in Statistics, and M.A. and Ph.D. in Quantitative Psychology from the University of Illinois at Urbana-Champaign. Her research focuses on social networks and methodological questions. She has published in the Journal of Consumer Psychology, Journal of Marketing, Journal of Marketing Research, Journal of Service Research, Harvard Business Review, Marketing Science, International Journal of Research in Marketing, Psychometrika, Psychological Bulletin, and Social Networks. Iacobucci teaches Marketing Management, Marketing Research, Marketing Analytics, and Services Marketing to MBA and executive MBA students, and multivariate statistics and methodological topics in Ph.D. seminars. She was editor of both the Journal of Consumer Research and Journal of Consumer Psychology. She edited Networks in Marketing, Handbook of Services Marketing and Management, Kellogg on Marketing, and coedited with Bobby Calder, Kellogg on Integrated Marketing. Iacobucci authored Marketing Models: Multivariate Statistics and Modeling Analytics, 4th ed., Mediation Analysis, Analysis of Variance, 2nd ed., MM1-4, and Marketing Management, 6th ed. https://business.vanderbilt.edu/bio/dawn-iacobucci