| Contributors |
|
ix | |
| Preface: The Tsunami of 26 December 2005, PATA's Initial Responses |
|
xiii | |
|
|
|
Crisis Management in Tourism: Challenges for Managers and Researchers |
|
|
1 | (12) |
|
|
|
|
|
|
|
Part I The Theoretical Aspect of Crisis Management in Tourism |
|
|
|
Post-crisis Forecasting: Better Make Haste Slowly |
|
|
13 | (19) |
|
|
|
Policy Response to Rural Dangers: Managing Educational Visits in the Wake of the Foot and Mouth and E. Coli Crises |
|
|
32 | (11) |
|
|
|
The Evolution of an Emergency Management Tourism Faculty Resource |
|
|
43 | (8) |
|
|
|
Aftermath of Crises and Disasters: Notes for an Impact Assessment Approach |
|
|
51 | (15) |
|
|
|
Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences |
|
|
66 | (15) |
|
|
|
|
|
Crisis in Bali: Lessons in Tourism Recovery |
|
|
81 | (17) |
|
|
|
'Crises' that Scare Tourists: Investigating Tourists' Travel-related Concerns |
|
|
98 | (12) |
|
|
|
For Better or Worse: Consumer Perceptions of Factors Impacting Company Crisis Outcome |
|
|
110 | (19) |
|
|
|
|
|
|
|
Tourism and Terrorism: an Analytical Framework with Special Focus on the Media |
|
|
129 | (13) |
|
|
|
|
|
Factors Influencing Crisis Management in Tourism Destinations |
|
|
142 | (15) |
|
|
|
|
|
Part II Tourism Crises Resulting from Natural Causes |
|
|
|
Crisis Management and Tourism Organizations: a Comparative Study in the European Alps |
|
|
157 | (13) |
|
|
|
|
|
|
|
|
|
Taiwan's 921 Earthquake, Crisis Management and Research on No-escape Natural Disaster |
|
|
170 | (16) |
|
|
|
International Tourism and Infectious Disease: Managing the SARS Crisis in Singapore |
|
|
186 | (31) |
|
|
|
A Proposed Model for Tourism Crisis Management: the UK's Foot and Mouth Disease Crisis Analysed |
|
|
200 | |
|
|
|
|
|
Phuket: Tsunami and Tourism -- a Preliminary Investigation |
|
|
217 | (17) |
|
|
|
Tsunamis, Earthquakes, Volcanism and Other Problems: Disasters, Responses and Japanese Tourism |
|
|
234 | (18) |
|
|
|
|
|
Part III Tourism Crises Resulting from Human Actions |
|
|
|
The `Perfect Storm': Turbulence and Crisis in the Global Airline Industry |
|
|
252 | (15) |
|
|
|
|
|
Responding to the Crises of 2001: the Australian Experience |
|
|
267 | (19) |
|
|
|
|
|
|
|
Restoring Kenyan Tourism in Crisis: Kenyan Tourism's Response to Negative Travel Advisories 2003 |
|
|
286 | (12) |
|
|
|
A Comparison of Pre- and Post-9/11 Traveller Profiles: Post-crisis Marketing Implications |
|
|
298 | (12) |
|
|
|
|
|
Crisis Communication Response Strategies: a Case Study of the Irish Tourist Board's Response to the 2001 European Foot and Mouth Scare |
|
|
310 | (17) |
|
|
|
|
|
|
|
|
|
The Regional Effects of Terrorism on Tourism: an Empirical Analysis |
|
|
327 | (16) |
|
|
|
Sabah's Responses to 11 September: a Tourism Analysis |
|
|
343 | (10) |
|
Awangku Hassanal Bahar Pengiran Bagul |
|
|
Wan Shawaluddin Wan Hassan |
|
|
|
|
|
Events in Indonesia: Exploring the Limits to Formal Tourism Trends Forecasting Methods in Complex Crisis Situations |
|
|
353 | (22) |
|
|
|
|
|
|
|
Reflections and Further Research Priorities |
|
|
375 | (14) |
|
|
|
|
| Index |
|
389 | |
