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Culture, Conduct and Ethics in Banking: Principles and Practice [Kietas viršelis]

  • Formatas: Hardback, 376 pages, aukštis x plotis x storis: 241x162x32 mm, weight: 855 g
  • Serija: Chartered Banker Series
  • Išleidimo metai: 03-Dec-2019
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 0749498773
  • ISBN-13: 9780749498771
  • Formatas: Hardback, 376 pages, aukštis x plotis x storis: 241x162x32 mm, weight: 855 g
  • Serija: Chartered Banker Series
  • Išleidimo metai: 03-Dec-2019
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 0749498773
  • ISBN-13: 9780749498771
Understand the interrelationship between culture, conduct and ethics with this Chartered Banker Institute endorsed book.

Endorsed by the Chartered Banker Institute as core reading for its professional qualifications, Culture, Conduct and Ethics in Banking emphasizes the importance of professionalism for banks, and explores how all staff play a key role in putting customers at the heart of their business. Taking an applied approach, it aims to develop the reader's capability to: recognize and contribute towards balanced outcomes for consumers and organizations; understand the impact of reputational deficit; and understand the personal impact of an individual in the workplace.

From a discussion of the main branches of ethical thinking to an overview of regulation and legislation in the UK and internationally, this book covers the theory and practice of conduct and professionalism in banking. Chapters contain activities and industry case studies, and further reading and viewing suggestions are included to help develop a deeper understanding of the topics covered. With fully referenced discussion of conflicts of interest, decision making models, the role of professional bodies, corporate governance, conduct risk management and the Global Financial Crisis 2007-08, Culture, Conduct and Ethics in Banking is the essential guide for finance professionals.

Recenzijos

"Culture and (in some cases) the unethical behaviour of bankers has emerged as an important theme since the global financial crisis. Culture, Conduct and Ethics in Banking by Fred Bell is a comprehensive, thoughtful and practical resource for students, practitioners and regulators wishing to understand and evaluate the importance of culture and ethics in the modern financial services industry." * Professor John O.S. Wilson, Director, Centre for Responsible Banking & Finance, University of St Andrews * "A well-informed text from an experienced author across a range of providers and locations. The inclusion of relevant, topical ethical dilemmas is very welcome. This is a must for all involved in the sector, whether they be academics, early career professionals or those with managerial responsibilities." * Paul Raby FCIB, FHEA, PGCE, ACIB, Senior Lecturer, Manchester Metroplitan Univeristy * "Across a range of contexts, this book highlights a number of important issues associated with culture, conduct and ethics to accentuate the significance of professionalism for banks. The use of simple language, eloquence and an applied approach make it easily comprehensible for the readers with diverse backgrounds." * Dr Navjot Sandhu, Associate Professor in Finance, Birmingham City University * "A comprehensive book that explains ethical theory and professionalism and applies this to real-world examples. This should be required reading for professionals and for banking and finance students." * Stuart Finnerty, Reader in Banking, Manchester Metropolitan University & Chartered Banker * "An interesting book! It helps bankers better understand the ethical challenges of their profession." * Dr. Pejman Abedifar, Lecturer in Banking & Finance, Programme Director, MSc in Banking & Finance, School of Management, University of St Andrews *

List of figures
x
About the author xi
Acknowledgements xii
Introduction 1(2)
01 Ethics theory
3(1)
Introduction
3(1)
What do we mean by ethics?
4(6)
Key ethical principles
10(2)
Virtue ethics
12(5)
Care ethics
17(3)
Teleological ethics
20(12)
Deontology
32(9)
Chapter summary
41(1)
Objective check
42(1)
Further reading
42(1)
Further resources
43(1)
Further viewing - a personal selection of films relevant to this
Chapter
43(1)
References
43(2)
02 Professionalism and ethics in banking
45(1)
Introduction
45(1)
Values and work
46(1)
Professionalism in the financial services industry
47(8)
Technology and banking professionalism
55(1)
The role of professional bodies in raising standards
56(3)
The Chartered Banker Institute
59(3)
Industry-level initiatives
62(3)
Conflicts of interest
65(8)
Whistleblowing
73(2)
Speaking-up
75(1)
Chapter summary
76(1)
Objective check
77(1)
Further reading
77(2)
Further viewing - a personal selection of films relevant to this
Chapter
79(1)
References
79(3)
03 Ethical decision making in practice
82(1)
Introduction
82(2)
Ethical decision-making criteria
84(3)
Ethical decision-making models
87(10)
Influences in ethical decision making
97(1)
Application of decision-making models
98(8)
Chapter summary
106(1)
Objective check
106(1)
Further reading
107(1)
References
107(1)
04 A short history of banking
108(1)
Introduction
108(1)
What is money?
109(1)
The development of money and banking
110(4)
Economic perspectives on money
114(1)
Differentiation and specialization in banking
115(3)
Banking as a competitive market?
118(1)
Innovation in banking
119(2)
It's long been a bumpy road
121(2)
Ethical banking
123(1)
Another banking model - Sharia banking
124(1)
The 2007-08 financial crisis (`the crisis')
125(10)
Chapter summary
135(1)
Objective check
136(1)
Further reading
136(1)
Further resources
137(1)
Further viewing - a personal selection of films relevant to this
Chapter
137(1)
References
137(2)
05 An overview of regulation and legislation in banking
139(1)
Introduction
139(1)
What do we mean by legislation and why is it necessary?
140(2)
What do we mean by regulation and why is it necessary?
142(4)
Self-regulation
146(1)
What is supervision and why is it necessary?
147(1)
Approaches to regulation
148(2)
Banking and UK law
150(7)
The Independent Commission on Banking (ICB), its impacts on banks and their regulation
157(2)
Wheatley Review
159(1)
The current UK regulatory framework
160(4)
UK regulators and their review processes
164(2)
The UK Senior Managers and Certification Regime (SM&CR)
166(3)
UK banking Conduct Rules
169(3)
Legislation and customer behaviour
172(2)
A short introduction to international regulation
174(4)
The Basel Accords
178(3)
The Dodd-Frank Act
181(1)
Payment Services Directive (PSD)
182(1)
Chapter summary
183(1)
Objective check
184(1)
Further reading
184(1)
Further resources
185(1)
References
186(2)
06 Corporate governance
188(1)
Introduction
188(1)
What is meant by corporate governance?
188(2)
The scope of corporate governance
190(1)
Responsibility for the implementation of effective corporate governance policies and practices
191(1)
Agency theory
192(2)
Governance failures: what can shareholders do?
194(1)
The development of corporate governance in the UK
195(3)
The UK Corporate Governance Code
198(3)
Deficiencies in corporate governance: lessons from the financial crisis
201(5)
Implementing corporate governance in banking organizations
206(11)
Chapter summary
217(1)
Objective check
217(1)
Further reading
218(1)
Further viewing - a personal selection of films relevant to this
Chapter
219(1)
References
219(3)
07 Conduct and culture in banking
222(1)
Introduction
222(1)
Conduct and culture: an overview
223(1)
Banks and business ethics
224(11)
Conduct in a more global context
235(5)
What do we mean by corporate culture?
240(9)
Culture, conduct and incentives
249(7)
Catalysts for transformation in culture
256(4)
Challenges in achieving cultural change in banks
260(2)
`Generic' challenges to achieving culture change
262(2)
Chapter summary
264(1)
Objective check
265(1)
Further reading
265(1)
Further resources
266(1)
References
266(3)
08 Conduct risk management
269(1)
Introduction
269(1)
What is conduct risk?
270(1)
The drivers of conduct risk
271(11)
What are the main elements of conduct risk?
282(5)
How does conduct risk impact on the customer proposition?
287(5)
Chapter summary
292(1)
Objective check
292(1)
Further reading
292(1)
Further viewing - a personal selection of films relevant to this
Chapter
293(1)
References
293(2)
09 Corporate social responsibility and environmental issues
295(1)
Introduction
295(1)
The objectives of banking organizations
296(1)
Stakeholder theory
297(7)
Corporate and social responsibility
304(6)
Broadening access to banking services
310(5)
Banking and the environment
315(2)
Chapter summary
317(1)
Objective check
318(1)
Further reading
318(1)
Further viewing - a personal selection of films relevant to this
Chapter
318(1)
References
319(1)
10 Ethics and technology
320(1)
Introduction
320(1)
Technological development: the backstory
321(2)
The impact of technology on customers
323(1)
The impact of the internet on customers
324(1)
The impact of technology on the workplace
325(2)
The growth of knowledge management
327(1)
Big Data
328(4)
The growth of fintech
332(4)
The five moral dimensions of the information age
336(3)
Chapter summary
339(1)
Objective check
340(1)
Further reading
340(1)
References
341(1)
Glossary 342(11)
Index 353
Fred Bell is an experienced career banker with extensive risk management leadership expertise. Working over 39 years in the Royal Bank of Scotland (RBS), he has held senior leadership roles including Head of Operational Risk in the RBS Wealth Division, Head of Risk at Tesco Personal Finance and Head of the RBS Bank of China Risk Programme. Bell established and ran RBS's first dedicated business continuity function.