"Culture Rules makes the case for why leaders should invest their time and energy on building culture and gives them three simple, actionable rules they must play by if they want to stay in the game and win!"--
Culture Rules is a clarion call for leaders around the world. The pandemic has magnified the essential role that culture plays in an organizations health, vitality, and sustainabilitysome passed the test with flying colors while others are seeing with fresh eyes, deeply rooted issues and challenges within their culture.After completing a global study with over 5,000 participants from ten countries, Mark Miller and his team have exposed the most predominant fissures and their fixes.
Culture Rules showcases leaders and organizations who are building strong, enduring cultures.
Most important, this book is not just another compilation of case studies.
Culture Rules makes the case for why leaders should invest their time and energy on building culture and gives them three simple, actionable rules they must play by if they want to stay in the game and win!
These rules and their accompanying best practices enable leaders to:
- Clarify and communicate the organizations cultural aspirations.
- Reinforce the aspiration through their daily activities.
- Maintain relevance and vitality by constantly enhancing their culture.
When leaders play by these rules, their actions become more strategic and productive while giving their organization a huge gifta place where untapped potential is released and transformed into performance.
Culture Rules!
| Leaders Animate Culture |
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1 | (10) |
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11 | (10) |
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21 | (12) |
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33 | (9) |
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42 | (9) |
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51 | (11) |
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62 | (12) |
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74 | (15) |
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89 | (12) |
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101 | (12) |
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113 | (11) |
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124 | (9) |
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133 | (15) |
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148 | (17) |
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165 | (10) |
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175 | (15) |
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190 | (10) |
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200 | (15) |
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215 | (20) |
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235 | (10) |
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245 | (6) |
| Acknowledgments |
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251 | (4) |
| Additional Resources |
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255 | (2) |
| Notes |
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257 | (12) |
| Index |
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269 | |
Mark Miller serves as the Vice President of High Performance Leadership at Chick-fil-A, Inc. He began his career at Chick-fil-A more than four decades ago as an hourly team member in one of the chains local restaurants. Shortly thereafter, he became the 16th corporate employee when he went to work in the warehouse. Since that day, he has served in leadership roles across the business including, Corporate Communications, Quality & Customer Satisfaction, Restaurant Operations, Training & Development, and more. During Marks tenure, Chick-fil-As annual sales have grown from $75 million to almost $20 billion.
For the last 25 years, Mark has focused his energy on serving leaders: helping them grow themselves, their teams, and their organizations. He has traveled the world encouraging and equipping leaders. Mark began writing years ago when he teamed up with Ken Blanchard to write the international bestseller, The Secret. Over one million copies of Marks books are in print in 25 languages. Culture Rules is his 11th book to date.
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