El. knyga: Dark Side of the Workplace: Managing Incivility

Incivility incorporates complex behaviors ranging in severity from rumors to physical attacks and in rare cases death. Evidence suggests incivility has significant implications to employees, organizations, and even society as a whole. In recent years we have experienced increased acts of incivility in the workplace, social media, and in government positions. Additional research demonstrates that there is a direct correlation between incivility behavior and financial outcomes to organizations. It has been estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The costs of personal implications for employees is often too high to calculate, as individuals’ experience loss of reputation, significant psychological and physical distress and in rare cases loss of life. With the increase use of social media individuals are experiencing a new level of incivility that often carries over into their personal and professional lives.

This book explores incivility in the workplace and the implications to employees, organizations, and society. It introduces readers to the topic of incivility and builds awareness of it for professionals, employees, and organizations to look at ways to identify and address these behaviors. It then dives deeper into each of the actions related to incivility and exposes each tactic that is used by individuals to promote uncivil actions. We are seeing these behaviors increasing in our society norms as well. This book also explores these behaviors related to the increase of uncivil behaviors in society and the implications of carrying these behaviors into other areas of our lives.