Atnaujinkite slapukų nuostatas

El. knyga: Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst: How to Bring Out the Best in People at Their Worst

3.67/5 (1907 ratings by Goodreads)
,
  • Formatas: 304 pages
  • Išleidimo metai: 01-Jun-2012
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071785730
Kitos knygos pagal šią temą:
Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst: How to Bring Out the Best in People at Their WorstDidesnis paveikslėlis
  • Formatas: 304 pages
  • Išleidimo metai: 01-Jun-2012
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071785730
Kitos knygos pagal šią temą:

DRM apribojimai

  • Kopijuoti:

    neleidžiama

  • Spausdinti:

    neleidžiama

  • El. knygos naudojimas:

    Skaitmeninių teisių valdymas (DRM)
    Leidykla pateikė šią knygą šifruota forma, o tai reiškia, kad norint ją atrakinti ir perskaityti reikia įdiegti nemokamą programinę įrangą. Norint skaityti šią el. knygą, turite susikurti Adobe ID . Daugiau informacijos  čia. El. knygą galima atsisiųsti į 6 įrenginius (vienas vartotojas su tuo pačiu Adobe ID).

    Reikalinga programinė įranga
    Norint skaityti šią el. knygą mobiliajame įrenginyje (telefone ar planšetiniame kompiuteryje), turite įdiegti šią nemokamą programėlę: PocketBook Reader (iOS / Android)

    Norint skaityti šią el. knygą asmeniniame arba „Mac“ kompiuteryje, Jums reikalinga  Adobe Digital Editions “ (tai nemokama programa, specialiai sukurta el. knygoms. Tai nėra tas pats, kas „Adobe Reader“, kurią tikriausiai jau turite savo kompiuteryje.)

    Negalite skaityti šios el. knygos naudodami „Amazon Kindle“.

The classic guide to bringing out the best in people at their worstupdated with even more cant-standable people!

Dealing with People You Cant Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions youre likely to experience today.

Learn how to get things done and get along when youre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

Use sophisticated listening techniques to unlock the doors to people s minds, hearts, and deepest needs Apply take-charge skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether youre dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Cant Stand gives you the tools for bringing out the best in people at their worst.
Acknowledgments xiii
Introduction xv
Part 1 Getting to Know the People You Can't Stand
1 The 10 (+3) Most Unwanted List
3(12)
The Tank
The Sniper
The Grenade
The Know-It-All
The Think-They-Know-It-All
The Yes Person
The Maybe Person
The Nothing Person
The No Person
The Whiner
The Judge
The Meddler
The Martyr
2 The Lens of Understanding
15(14)
What Determines Focus and Assertiveness?
It's a Question of Balance
As Intent Changes, So Does Behavior
You Can Hear Where People Are Coming From
Shared Priorities, No Problem
What Happens When the Intent Isn't Fulfilled?
3 The Road to Hell Is Paved with Good Intentions
29(14)
Threatened Intent to Get It Done
Threatened Intent to Get It Right
Threatened Intent to Get It Right and Get It Done
Threatened Intent to Get Along with Others
Threatened Intent to Get Appreciated by People
Threatened Intent to Get Appreciated and Get Along
To Summarize
Part 2 Surviving Through Skillful Communication
4 From Conflict to Cooperation
43(6)
Two Essential Skills: Blending and Redirecting
Blending Nonverbally with Body and Facial Expressions
Blending Vocally with Volume and Speed
5 Listen to Understand
49(6)
People Want to Be Heard and Understood
6 Reach a Deeper Understanding
55(4)
Identify Positive Intent
Identify Highly Valued Criteria
7 Speak to Be Understood
59(8)
Monitor Your Tone of Voice
State Your Positive Intent
Tactfully Interrupt Interruptions
Tell Your Truth
Stay Flexible
8 Get What You Project and Expect
67(6)
Pygmalion Power
Assume the Best and Give the Benefit of the Doubt
Appreciate Criticism
9 How to Change Your Attitude
73(10)
Changing Your Reactions
Changing Your Perspective
Changing the Way You Talk to Yourself
Part 3 Bringing Out the Best in People at Their Worst
10 The Tank
83(12)
You'd Better Adjust Your Attitude
Your Goal: Command Respect
Action Plan
What If the Tank's Accusations Are True and You Are in the Wrong?
Great Moments in Difficult People History
11 The Sniper
95(12)
Unfriendly Fire
Friendly Fire
You'd Better Adjust Your Attitude
Your Goal: Bring the Sniper Out of Hiding
Action Plan
Special Situation: Friendly Fire
Special Situation: Third-Party Sniping
Great Moments in Difficult People History
12 The Know-It-All
107(10)
You'd Better Adjust Your Attitude
Your Goal: Open the Know-It-All's Mind to New Ideas
Action Plan
Great Moments in Difficult People History
13 The Think-They-Know-It-All
117(10)
You'd Better Adjust Your Attitude
Your Goal: Give Their Bad Ideas the Hook
Action Plan
Great Moments in Difficult People History
14 The Grenade
127(10)
You'd Better Adjust Your Attitude
Your Goal: Take Control of the Situation
Action Plan
Great Moments in Difficult People History
15 The Yes Person
137(14)
You'd Better Adjust Your Attitude
Your Goal: Get Commitments You Can Count On
Action Plan
Great Moments in Difficult People History
16 The Maybe Person
151(10)
You'd Better Adjust Your Attitude
Your Goal: Help Them Learn to Think Decisively
Action Plan
Great Moments in Difficult People History
17 The Nothing Person
161(12)
You'd Better Adjust Your Attitude
Your Goal: Persuade the Nothing Person to Talk
Action Plan
Great Moments in Difficult People History
18 The Whiner
173(10)
You'd Better Adjust Your Attitude
Your Goal: Form a Problem-Solving Alliance
Action Plan
Great Moments in Difficult People History
19 The No Person
183(10)
You'd Better Adjust Your Attitude
Your Goal: Transition to Problem Solving
Action Plan
Great Moments in Difficult People History
20 The Judge
193(14)
The Range of Judgmental Behavior: Innocent or Guilty
You'd Better Adjust Your Attitude
Your Goal: Get the Judgment Dismissed
Action Plan Great Moments in Difficult People History
21 The Meddler
207(16)
The Range of Difficulty: Nosy to Manipulative
You'd Better Adjust Your Attitude
Your Goal: Preserve and Protect the Boundary
Action Plan
Great Moments in Difficult People History
22 The Martyr
223(16)
The Range of Difficulty: Mild to Muttering
You'd Better Adjust Your Attitude
Your Goal: Sever the Strings, Keep the Connection
Action Plan
Great Moments in Difficult People History
23 What If People Can't Stand You?
239(18)
1 What If You Are the Tank?
2 What If You Are the Sniper?
3 What If You Are the Know-It-All?
4 What If You Are the Think-They-Know-It-All?
5 What If You Are the Grenade?
6 What If You Are the Yes Person?
7 What If You Are the Maybe Person?
8 What If You Are the Nothing Person?
9 What If You Are the No Person?
10 What If You Are the Whiner?
11 What If You Are the Judge?
12 What If You Are the Meddler?
13 What If You Are the Martyr?
Part 4 Communication in a Digital Age
24 Communication and the Challenge of Technology
257(4)
The "Numbers of Meaning"
Something Lost, Something Gained
25 The Eight Ounces of Prevention in Phone Communication
261(8)
1 Shape Perceptions
2 Use Your Body for Tone Control
3 Breathe for Your Life
4 Chart a Course
5 Know When to Hold 'Em and When to Fold 'Em
6 Send Listening Signals
7 Sound Prepared, Even When You're Not
8 You Can Close Your Eyes
26 The Eight Ounces of Prevention in E-mail Communication
269(12)
Use the Advantage of Time
Eight Ounces of Prevention
1 Vent It, but Don't Send It
2 Read It One More Time
3 Read It at Another Time
4 Get a Second Opinion
5 Begin with Intention, End with Direction
6 Quote Early, Quote Often
7 Make Better Sense with Emoticons (Smileys)
8 Use Jokes Carefully---Jokester Beware
Take the Time, Save Your Time
Afterword: How to Take the Big Step of Applying the Little Steps in This Book 281
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide





McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Daugiau apie elektronines knygas Daugiau apie elektronines knygas
Pastovi nuoroda: https://www.kriso.lt/db/97800717857302e.html
Raktažodžiai: