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El. knyga: Delivering Successful Projects with TSP(SM) and Six Sigma: A Practical Guide to Implementing Team Software Process(SM)

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  • Formatas: 280 pages
  • Išleidimo metai: 20-Nov-2008
  • Leidėjas: Auerbach
  • Kalba: eng
  • ISBN-13: 9781420061444
Kitos knygos pagal šią temą:
Delivering Successful Projects with TSP(SM) and Six Sigma: A Practical Guide to Implementing Team Software Process(SM)Didesnis paveikslėlis
  • Formatas: 280 pages
  • Išleidimo metai: 20-Nov-2008
  • Leidėjas: Auerbach
  • Kalba: eng
  • ISBN-13: 9781420061444
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Delivering successful projects means the ability to produce high quality software within budget and on timeconsistently, but when one mentions quality to software engineers or project managers, they talk about how impossible it is to eliminate defects from software. This assumption is passed on and on until it becomes accepted wisdom, with the power of a self-fulfilling prophecy. And when a project fails to arrive on time or up to standards, team members will turn on each other. The project got delayed because the engineers did a poor job in development or too much was promised upfront for this short of a timeline.





In Delivering Successful Projects with TSPSM and Six Sigma: A Practical Guide to Implementing Team Software ProcessSM, you will learn how to effectively manage the development of a software project and deliver it in line with customer expectations. This refreshing volume



















Offers real-world case studies about the authors experience at Microsoft successfully implementing TSP to achieve higher quality software













Empowers software developers to take responsibility for project management

























Explains how Six Sigma and TSP combined can dramatically reduce software defects











By applying these principles put forth by one of the most respected names in software development, your software team will learn how to function as a team and turn out products where zero defects and on-time delivery are the norm.

Recenzijos

"Finally, a book with a unique blend of quality and project management to help teams deliver high quality products on time." -Juliana Gomez, Director, Corporate Business Excellence, Microsoft Corporation "... a great collection of management and engineering principles ... I am confident it will set a robust roadmap for software organizations in improving their project management and delivery of high quality products - on time." -Vivek Pandey, Chief Operating Officer, AG Technologies Pvt. Ltd. "...Mukesh Jain exhibits a unique understanding and insight into the software development processes... ." -Dr. Deepak Agrawal, Director, Global Research and Analytics, Microsoft Corporation "... Mukesh Jain has marvelously articulated the nuts and bolts of Team Software Process (TSP) and the synergy with Six Sigma... . This is a Must-Read Book ... ." -Hari Natarajan, Senior Vice President, Satyam Computer Services Limited " Unlike many other books on this subject, Mukesh focuses more on how to leverage the frameworks to achieve the end result desired by the reader than the frameworks themselves... ." -Ketan Vanjara, Sr. Vice President, SunGard "Successful delivery of the software project at expected quality is always a challenge, especially when its scale is large. This book addresses these issues through practical processes that are applicable to wide a variety of projects and guides software project teams to deliver high quality products successfully." -Keisuke Tsuchida, Technical Strategy Manager, Microsoft Japan

Preface xiii
Acknowledgments xvii
About the Author xix
1 Introduction
1
2 Current Challenges in the Software Industry
3
2.1 The Software Crisis
4
2.2 Software Project Management
4
2.3 The Iron Triangle—Scope, Schedule, Resources
6
2.3.1 Scope
6
2.3.2 Schedule
7
2.3.3 Resources/Cost
7
2.4 Software Quality
7
2.4.1 Reliability
8
2.4.2 Usability/Aesthetics
9
2.4.3 Grade
9
2.5 Cost of Quality
10
2.5.1 Prevention
10
2.5.2 Detection
10
2.5.3 Correction
10
2.6 Global Competition and Market Challenge
11
2.7 Managing Project Constraints
11
2.8 Project Failures
12
2.9 Geographically Distributed Teams and Attrition
13
3 Delivering a Successful Project
15
3.1 Overview
15
3.2 Software Projects
15
3.3 Project Management
16
3.4 Project Management Myths
18
3.4.1 Clarifying the Project Management Myths
19
3.5 Keys to a Successful Project
21
3.5.1 Goal (SMART Goals)
21
3.5.2 Stakeholders (Communicate and Manage)
21
3.5.3 Team (Motivated and Involved)
21
3.5.4 Project Planning (First Step in the Project)
22
3.5.5 Set Expectations (Promise Low and Deliver High)
22
3.5.6 Design (Know Before You Code)
22
3.5.7 High Quality (Doing It Right the First me—Everytime)
23
3.5.8 Iterate and Evolve (Start Small and Build on Top of It)
23
3.5.9 Testing (Test Early and Frequently)
23
3.5.10 Track (Are We on the Right Path to Achieve the Goal?)
24
3.5.11 Manage Change (Don't Let Change Manage You)
24
3.5.12 Continuous Improvement (Raise the Bar)
25
3.5.13 Positive Attitude (Keep an Open Mind!)
25
4 Personal Software Processsm (PSPsm)
27
4.1 Overview of PSP
28
4.2 Why PSP
29
4.2.1 Predictability
29
4.2.2 Efficiency
30
4.2.3 Quality
30
4.3 The PSP Process
30
4.3.1 PSP0: The Baseline Process
32
4.3.2 PSP1: Personal Planning Process
32
4.3.3 PSP2: Personal Quality Management Process
33
4.3.4 PSP3: Cyclic Personal Process
34
4.3.5 TSPsm: The Team Software Process
35
4.4 Key Measurements in PSP
36
4.4.1 Size
36
4.4.2 Time
37
4.4.3 Defects
40
4.5 Software Project Planning and Tracking Using PSP
40
5 PSPsm Training
43
5.1 TSP Executive Strategy Seminar (1 day)
43
5.2 Introduction to Personal Process (2 days)
43
5.3 PSP for Engineers (10 days)
44
5.4 Leading a Development Team (Managing TSP Teams; 3 days)
44
5.5 PSP Instructor Training (5 days)
44
5.6 TSP Coach Training (5 days)
45
6 Team Software ProcessSM (TSPsm)
47
6.1 Overview of the TSP
48
6.2 Understanding Team Dynamics
48
6.3 Building Self-Directed Teams
48
6.3.1 Team-Building Strategies
48
6.3.2 Building a Jelled Team
49
7 TSPsm Launch Process
51
7.1 Using the TSP Workbook
51
7.2 Project Meetings
54
7.3 Roles and Responsibilities of TSP Meetings
54
8 Meeting 1: Establish Product and Business Goals
55
Meeting Agenda (Discussion Leader)
55
8.1 Overview
55
8.2 Logistics
56
8.3 Meeting Discussions—Approach and Positive Attitude
58
8.3.1 Discuss with a Positive Attitude
59
8.3.2 Potential Meeting Discussion Questions
59
8.4 Introduction of Team Members
60
8.5 TSP and Presentation of Launch Process Overview
60
8.5.1 Purpose of TSP Launch
60
8.5.2 TSP Launch Meetings 1-9: An Overview
61
8.5.3 TSP Launch Artifacts
63
8.6 Marketing Presentation—Product Objectives and Goals
63
8.7 Management Presentation—the Business Need and Goals for the Product
64
8.8 Goal Priorities
65
8.9 Potential Issues and How to Handle Them
66
8.9.1 Management Availability for Opening and Closing a TSP Meeting
66
8.9.2 Team Availability Throughout the Launch
67
8.9.3 Team Member and Management Training
67
8.10 Meeting Wrap-Up
68
9 Meeting 2: Define Team Goals and Select Team Roles
69
Meeting Agenda (Discussion Leader)
69
9.1 Overview
70
9.2 Reviewing Management and Marketing Stated Goals
70
9.3 Establish Team Goals
71
9.4 Importance of TSP Roles and Responsibilities
74
9.5 TSP Roles and Responsibilities
74
9.5.1 TSP Role: Team Leader
76
9.5.2 TSP Role: Customer Interface Manager
79
9.5.3 TSP Role: Design Manager
81
9.5.4 TSP Role: Implementation Manager
83
9.5.5 TSP Role: Planning Manager
85
9.5.6 TSP Role: Process Manager
87
9.5.7 TSP Role: Quality Manager
89
9.5.8 TSP Role: Support Manager
91
9.5.9 TSP Role: Test Manager
92
9.5.10 TSP Role: Team Member
95
9.5.11 TSP Role: Inspection Manager
97
9.6 Role Manager Commitments
100
9.7 Selecting TSP Roles
101
9.7.1 Role Category
101
9.7.2 Guidelines for Selecting TSP Roles
102
9.7.3 Role Selection Process
103
9.8 Entering Role Details on TSP Sheet
105
9.9 Goal Tracking
106
9.10 Meeting Wrap-Up
107
10 Meeting 3: Produce Development Strategy 109
Meeting Agenda (Discussion Leader)
109
10.1 Overview
110
10.2 Produce Conceptual Design
110
10.3 Team's Development Strategy
111
10.4 List of Products to Produce
112
10.4.1 The SUMS Worksheet
113
10.5 Development Process Definition
117
10.6 Process Plan
119
10.7 Support Plan
120
10.8 Change Control Board
121
10.9 Define Role Tasks and Weekly Status
121
10.10 Meeting Wrap-Up
122
11 Meeting 4: Building Overall Team Plan 123
Meeting Agenda (Discussion Leader)
123
11.1 Overview
124
11.1.1 Available Hours in a Week and Task Hours
124
11.2 Work Breakdown Structure (WBS)
125
11.3 Size Estimation for All Parts of the Final Product
125
11.3.1 Team Estimation
125
11.3.2 Updating SUMS in TSP Workbook
128
11.4 Determine Overall Project Resources Requirements
134
11.5 Create List of Tasks
135
11.5.1 Development Phase Percentage Time Allocation
136
11.5.2 Generate Task List
137
11.5.3 Update Task List with Phase Information
142
11.5.4 Review the Updated Task List
146
11.6 Weekly Availability of Team Members
146
11.7 Generate Overall Team Plan and Review with the Team
151
11.8 Meeting Wrap-Up
155
12 Meeting 5: Develop the Quality Plan 157
Meeting Agenda (Discussion Leader)
157
12.1 Overview
157
12.2 Review Quality Goals
158
12.3 Estimate Defects Injected
159
12.4 Estimate Phase Yield (Defect Removal Rate)
162
12.5 Create and Review the Quality Plan
167
12.6 Meeting Wrap-Up
173
13 Meeting 6: Build Individual Plans and Consolidate 175
Meeting Agenda (Discussion Leader)
175
13.1 Overview
175
13.2 Allocate Tasks to Team Members
176
13.3 Create Individual Plans
178
13.4 Load Balance Individual Plans
179
13.5 Incorporate Internal Project Dependencies in the Plan
181
13.6 Consolidate and Create Team Project Plan
182
13.7 Meeting Wrap-Up
184
14 Meeting 7: Conducting Risk Assessment 185
Meeting Agenda (Discussion Leader)
185
14.1 Overview
186
14.2 Risk Identification and Assessment
186
14.2.1 Risk Impact
189
14.2.2 Risk Probability
189
14.2.3 Risk Priority Assessment
189
14.3 Create Risk Mitigation and Management Plan
190
14.3.1 Risk Mitigation
190
14.3.2 Risk Management
190
14.4 Meeting Wrap-Up
193
15 Meeting 8: Prepare TSPSM Project Launch Report for Management Briefing 195
Meeting Agenda (Discussion Leader)
195
15.1 Overview
196
15.2 Plan the Management Briefing Presentation
197
15.3 Create Presentation
198
15.4 Review Presentation and Prepare for Management Briefing
199
15.5 Meeting Wrap-Up
200
16 Meeting 9: Hold the Management Review 201
Meeting Agenda (Discussion Leader)
201
16.1 Overview
202
16.2 Management Briefing of TSP Project Plan
202
16.3 Plan Review, Discussion, Questions, and Changes
202
16.4 Management's Project Plan Approval
204
16.5 Meeting Wrap-Up
204
17 Postmortem and TSPSM Process Review 205
18 Managing TSPSM Teams 207
18.1 Entering Project Data in TSP
207
18.1.1 Time on Task
208
18.1.2 Defects Data Entry
210
18.1.3 Task Completion
214
18.1.4 Size Information
215
18.2 Project Data Consolidation
218
18.3 Weekly Project Status Meetings
218
18.4 Project Management with Data
221
18.4.1 Earned Value
221
18.4.2 Planned versus Actual Hours per Week
222
18.4.3 Defects Metrics
224
18.4.4 Inspection and Review Rates
227
18.4.5 Phase and Process Yield
228
18.4.6 Percentage Time in Phase
228
18.4.7 Project Quality Profile
230
18.5 Project Reporting
231
18.6 Our Experience
232
19 Coaching TSPSM Teams 235
19.1 The Importance of Coaching
235
19.2 Individual and Team Coaching and Guiding in Right Direction
235
19.3 Improving Individual and Team Performance
238
19.4 Coaching the Team to Understand Their Own Data
239
19.5 Summary
239
20 Overview of Six Sigma 241
Six Sigma Approach
241
Typical Six Sigma Roles
242
20.1 The Need for Continuous Improvement
242
20.2 Solving the Right Problem the Right Way
243
20.2.1 Defects Are Inevitable
243
20.2.2 Fixing the Root Cause
243
20.3 The DMAIC Methodology
243
20.4 Using Six Sigma in Software
244
20.5 Project Case Study: Improve Product Specification Quality, Completeness and Effectiveness
247
20.6 Mentoring a Six Sigma Project
248
Index 249
Jain, Mukesh
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