Preface |
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vii | |
About the Authors |
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xiii | |
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2 | (96) |
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Chapter 1 Usability of Interactive Systems |
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4 | (30) |
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6 | (7) |
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1.2 Usability Goals and Measures |
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13 | (2) |
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1.3 Usability Motivations |
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15 | (5) |
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1.4 Goals for Our Profession |
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20 | (14) |
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Chapter 2 Universal Usability |
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34 | (22) |
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36 | (3) |
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2.2 Variations in Physical Abilities and Physical Workplaces |
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36 | (3) |
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2.3 Diverse Cognitive and Perceptual Abilities |
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39 | (1) |
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2.4 Personality Differences |
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40 | (1) |
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2.5 Cultural and International Diversity |
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41 | (3) |
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2.6 Users with Disabilities |
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44 | (3) |
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47 | (2) |
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49 | (3) |
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2.9 Accommodating Hardware and Software Diversity |
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52 | (4) |
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Chapter 3 Guidelines, Principles, and Theories |
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56 | (42) |
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58 | (1) |
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58 | (6) |
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64 | (16) |
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80 | (18) |
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98 | (40) |
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100 | (2) |
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4.2 Organizational Support for Design |
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102 | (3) |
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105 | (6) |
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111 | (4) |
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115 | (8) |
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4.6 Design Tools, Practices, and Patterns |
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123 | (6) |
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4.7 Social Impact Analysis |
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129 | (2) |
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131 | (7) |
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Chapter 5 Evaluation and the User Experience |
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138 | (42) |
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140 | (3) |
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5.2 Expert Reviews and Heuristics |
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143 | (4) |
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5.3 Usability Testing and Laboratories |
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147 | (12) |
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159 | (5) |
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164 | (1) |
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5.6 Evaluation during Active Use and Beyond |
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165 | (6) |
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5.7 Controlled Psychologically Oriented Experiments |
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171 | (9) |
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Chapter 6 Design Case Studies |
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180 | (14) |
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182 | (1) |
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6.2 Case Study 1: Iterative Design Evaluation of Automated Teller Machines (ATMs) |
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183 | (3) |
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6.3 Case Study 2: Design Consistency at Apple Computer |
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186 | (2) |
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6.4 Case Study 3: Data-Driven Design at Volvo |
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188 | (3) |
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6.5 General Observations and Summary |
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191 | (3) |
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PART 3 INTERACTION STYLES |
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194 | (190) |
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Chapter 7 Direct Manipulation and Immersive Environments |
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196 | (42) |
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198 | (1) |
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7.2 What Is Direct Manipulation? |
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199 | (7) |
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7.3 Some Examples of Direct Manipulation |
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206 | (10) |
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7.4 2-D and 3-D Interfaces |
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216 | (3) |
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7.5 Teleoperation and Presence |
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219 | (5) |
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7.6 Augmented and Virtual Reality |
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224 | (14) |
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Chapter 8 Fluid Navigation |
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238 | (38) |
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240 | (2) |
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8.2 Navigation by Selection |
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242 | (13) |
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255 | (3) |
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258 | (5) |
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263 | (1) |
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8.6 Form Fill-in and Dialog Boxes |
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264 | (12) |
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Chapter 9 Expressive Human and Command Languages |
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276 | (24) |
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278 | (1) |
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279 | (11) |
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290 | (1) |
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9.4 Human Language Technology |
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291 | (4) |
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9.5 Traditional Command Languages |
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295 | (5) |
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300 | (48) |
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302 | (2) |
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10.2 Keyboards and Keypads |
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304 | (6) |
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310 | (18) |
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328 | (20) |
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Chapter 11 Communication and Collaboration |
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348 | (36) |
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350 | (4) |
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11.2 Models of Collaboration |
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354 | (6) |
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11.3 Specific Goals and Contexts |
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360 | (8) |
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11.4 Design Considerations |
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368 | (16) |
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384 | (152) |
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Chapter 12 Advancing the User Experience |
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386 | (40) |
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388 | (1) |
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389 | (6) |
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12.3 View (Window) Management |
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395 | (6) |
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401 | (2) |
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403 | (3) |
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406 | (6) |
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12.7 Nonanthropomorphic Design |
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412 | (4) |
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416 | (10) |
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Chapter 13 The Timely User Experience |
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426 | (20) |
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428 | (2) |
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13.2 Models of System Response Time (SRT) Impacts |
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430 | (4) |
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13.3 Expectations and Attitudes |
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434 | (2) |
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13.4 User Productivity and Variability in SRT |
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436 | (2) |
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13.5 Frustrating Experiences |
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438 | (8) |
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Chapter 14 Documentation and User Support (a.k.a. Help) |
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446 | (30) |
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448 | (1) |
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14.2 Shaping the Content of the Documentation |
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449 | (6) |
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14.3 Accessing the Documentation |
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455 | (5) |
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14.4 Reading from Displays versus Reading from Paper |
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460 | (5) |
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14.5 Online Tutorials and Animated Demonstrations |
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465 | (3) |
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14.6 Online Communities and Other Avenues for User Support |
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468 | (2) |
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14.7 The Development Process |
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470 | (6) |
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Chapter 15 Information Search |
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476 | (32) |
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478 | (4) |
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15.2 Five-Stage Search Framework |
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482 | (10) |
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15.3 Dynamic Queries and Faceted Search |
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492 | (5) |
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15.4 Command Languages and "Natural" Language Queries |
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497 | (1) |
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15.5 Multimedia Document Search and Other Specialized Search |
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498 | (4) |
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15.6 The Social Aspects of Search |
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502 | (6) |
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Chapter 16 Data Visualization |
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508 | (28) |
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510 | (1) |
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16.2 Tasks in Data Visualization |
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511 | (8) |
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16.3 Visualization by Data Type |
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519 | (8) |
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16.4 Challenges for Data Visualization |
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527 | (9) |
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AFTERWORD Societal and Individual Impact of User Interfaces |
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536 | (13) |
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A.1 Future Interfaces and Grand Challenges |
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538 | (4) |
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A.2 Ten Plagues of the Information Age |
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542 | (7) |
Name Index |
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549 | (6) |
Subject Index |
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555 | (18) |
Credits |
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573 | |