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Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction [Minkštas viršelis]

Kitos knygos pagal šią temą:
Kitos knygos pagal šią temą:
"The transition from traditional human-driven government consultations to AI-driven services represents a significant shift in public administration. This book explores this transition with a particular focus on improving public satisfaction. By investigating the factors that influence public satisfaction with government chatbots, we take a dual perspective, considering both the government's supply side and the diverse demands of the public"--
Yuanyuan Guo is a assistant researcher in the School of Public Policy & Management at Tsinghua University. She has devoted her career to digital government research. She has published articles in indexed journals and regularly participated in academic and professional conferences. She has recently published the article Factors Affecting Institutionalized Political Participation of Chinese Women: An Empirical Analysis Based on CGSS2021 Data.