The book provides a nuanced analysis of the advantages and risks facing actions to improve digital welfare services. It invites critical reflection on how we understand welfare in a digital era and serves as a guide to create more effective digital services. An interesting read for anyone interested in the intersection of technology and social policy. -- Eric Breit, BI Norwegian Business School, Norway This book makes a vital contribution to the study of digital transformation in the public sector, especially highlighting the consequences for the important group of welfare professionals. This is a must-read for researchers and professionals who work in the interlinkage between digital transformation and public service production. -- Peter Aagaard, Roskilde University, Denmark Digital Transformation and Public Welfare Services is a very timely title. As well as exploring the overarching challenges and opportunities emerging digital technologies present for public welfare services, it exhibits, through empirical examples from Scandinavia, real-life impacts beyond the traditional dichotomies between utopian and dystopian views. I strongly recommend the book to both scholars and practitioners. -- Karl Lofgren, Victoria University of Wellington, New Zealand An important, timely and thought-provoking book exploring how welfare states are becoming increasingly digitalised and the consequences of this. Drawing on the experience of the Danish welfare state, Pedersen critically discusses the promises, opportunities and pitfalls of digitalisation. This book is highly recommended for scholars, policy makers and practitioners interested in the future of the welfare state. -- Adrian Wilkinson, Griffith University, Australia
