Trust is foundational to peoples lives in contemporary societies, a fact sharply highlighted by recent practices associated with the financial markets, international security, science and technology, marketing and public relations, and even more pervasively and ever-presently in the delivery, for example, of health and welfare services, in educational policy and practice, in legal processes, and in the public and private arenas of political and religious institutions. Discourses of Trust presents invited chapters from leading practitioners and researchers exploring how Trust and misTrust are discursively constructed across key social and professional domains. The thesis of this volume is that Trust-related and Trust-bearing issues are central to our understanding of how the conduct of professional practices impacts on human relationships in social life. -- Trust is foundational to peoples lives in contemporary societies, a fact sharply highlighted by recent practices associated with the financial markets, international security, science and technology, marketing and public relations, and even more pervasively and ever-presently in the delivery, for example, of health and welfare services, in educational policy and practice, in legal processes, and in the public and private arenas of political and religious institutions. Discourses of Trust presents invited chapters from leading practitioners and researchers exploring how Trust and misTrust are discursively constructed across key social and professional domains. The thesis of this volume is that Trust-related and Trust-bearing issues are central to our understanding of how the conduct of professional practices impacts on human relationships in social life.
Recenzijos
'This multidisciplinary perspective has created a breadth that strengthens the trust literature. As applied linguistic research, Discourses of Trust provides a timely addition to the emerging literature on trust.' - Discourse Studies
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ix | |
Notes on contributors |
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From ontology to methodology: exploring the discursive landscape of trust |
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1 | (20) |
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Part I Trust in Health and Social Care |
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1 Trust in what others mean: breakdowns in interaction between adults with intellectual disabilities and support staff |
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21 | (15) |
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2 Trust, distrust, and communication accommodation among hospital doctors |
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36 | (16) |
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3 Engendering trust in a multiparty consultation involving an adolescent patient |
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52 | (18) |
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4 Trust after medical incidents |
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70 | (16) |
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5 At the boundaries of the clinic: discourses of trust in amputee care |
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86 | (14) |
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6 Pursuing trust in child protection meetings: familiarisation and informality |
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100 | (19) |
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Part II Trust in Educational Organisations |
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7 `Will there be flowers shoved at me?' A study in organisational trust, moral order and professional integrity |
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119 | (14) |
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8 Goffman's theory of self and the social order: trust and conflict in an intercultural education workplace |
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133 | (18) |
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Part III Trust in Financial Services |
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9 Achieving professional trustworthiness: communicative expertise and identity work in professional accounting practice |
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151 | (16) |
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10 Producing trust in country financial narratives |
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167 | (16) |
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11 Trusting the high street bank: understanding consumer trust in a major financial institution |
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183 | (20) |
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Part IV Trust in Legal Processes |
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12 `You say "I'm sure" but you're not, are you?' Trust and distrust in police interviews |
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203 | (17) |
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13 The role of media discourses in undermining trust in the legal profession |
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220 | (17) |
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Part V Trust in Science and Technology |
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14 Nanotechnologies and trust |
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237 | (15) |
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15 The discursive production and impairment of public trust through rhetorical representations of science: the case of global climate change |
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252 | (17) |
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Part VI Trust in Business Practices |
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16 Trust or betrayal: immigrant engineers' employment-seeking experiences in Canada |
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269 | (16) |
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17 Lack of trust in the organisational context: a study of accounts in a privatised company |
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285 | (15) |
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Maria do Carmo Leite de Oliveira |
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18 Discourse analysis, trust and marketing |
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300 | (15) |
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19 Talking and doing trust in community relations |
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315 | (15) |
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Index |
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330 | |
ALISON ANDERSON Professor of Sociology and Director of the Community, Culture and Society Research Centre in the Institute of Health and Community, Plymouth University, UK CHARLES ANTAKI Professor of Language and Social Psychology in the School of Social, Political and Geographical Sciences, Loughborough University, UK KATJA BEITAT PhD candidate at the University of Leipzig, Germany and visiting scholar at the Centre for Health Communication at the University of Technology, Sydney, Australia GUNTER BENTELE is a full professor for Public Relations at the University of Leipzig, Leipzig, Germany CLEA BOURNE Lecturer in International Public Relations in the School of Journalism, Media & Cultural Studies (JOMEC) at Cardiff University, UK CHRISTOPHER CANDLIN Senior Research Professor Emeritus in the Department of Linguistics at Macquarie University, Sydney, Australia JONATHAN CRICHTON Lecturer in Applied Linguistics and Research Fellow in the Research Centre for Languages and Cultures, University of South Australia, Australia MAURIZIO CATULLI Senior Lecturer in Marketing at The University of Hertfordshire, UK JOANNE CHOW Master of Arts student in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada JUDY DELIN Co-director of Roe Delin Ltd, UK an information design and language consultancy specialising in customer communications for finance, telecommunications, and utilities brands PAULA DOHERTY Doctoral student at the University of Lancaster, UK, and a qualified social worker MICK FINLAY Senior Lecturer in Psychology at Anglia Ruskin University, UK CINDY GALLOIS Emeritus Professor in psychology and communication at The University of Queensland, Australia CHRISTOPHER HALL Social Care Researcher in the School of Medicine and Health, Durham University, UK SUE HALLIDAY Professor of Marketing at the University of Hertfordshire, UK and Director of the Marketing Insight Research Unit DAVID G. HEWETT Associate Professor at The University of Queensland School of Medicine, Australia and head of Phase 2 MBBS Program RICK IEDEMA Professor of Organizational Communication and the Executive Director of the Centre for Health Communication at the University of Technology in Sydney, Australia HEATHER JACKSON works as an Associate Lecturer in Applied Linguistics at Macquarie University, Sydney, Australia NEIL H. JOHNSON Assistant Director of the English Language Institute at Kanda University of International Studies in Chiba, Japan ALAN JONES Senior Research Fellow in the Department of Linguistics, Macquarie University, Australia JULIE KEREKES Associate Professor in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada ALINA LEMAK Master of Arts student in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada LENORE MANDERSON Inaugural Australian Research Council Federation Fellow and Professor of Medical Anthropology in the School of Psychology and Psychiatry and School of Political and Social Inquiry, Monash University, Australia ÅSA MAKITALO Professor of Education at the University of Gothenburg, Sweden CATHERINE O'GRADY Teacher and researcher in the field of clinical communication and recently completed a PhD at Macquarie University, Australia MARIA DO CARMO LEITE DE OLIVEIRA Professor of Linguistics at the Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Brazil and Researcher with CNPq (National Scientific and Technological Research Council) ALAN PETERSEN Professor of Sociology, School of Political and Social inquiry, Monash University, Australia ZHANNA PERHAN Ph.D. candidate in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada FRANCES ROCK Senior Lecturer in Language and Communication at Cardiff University, UK SAMANTHA SIN Senior Lecturer in the Department of Accounting and Corporate Governance at Macquarie University,Australia RACHEL SPENCER Director of Professional Programs in the School of Law at the University of South Australia, Australia STEF SLEMBROUCK Professor of English Linguistics and Discourse Analysis at Ghent University, Belgium GRAHAM SMART Associate Professor in Linguistics and Language Studies at Carleton University, Ottawa, Canada MICHAEL J. TORPEY former Director of the English Language Institute at Kanda University of International Studies in Chiba, Japan JOANA DE VILHENA NOVAES psychoanalyst and Researcher at Rio de Janeiro State University (UERJ), Brazil JUNIA DE VILHENA Psychoanalyst and Professor of Clinical Psychology at the Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Brazil NARELLE WARREN Postdoctoral Research Fellow in the School of Psychology and Psychiatry at Monash University, Australia BERNADETTE WATSON Senior Lecturer in psychology at The University of Queensland, Australia