| Preface |
|
xxi | |
| Acknowledgments |
|
xxiii | |
| Chapter 1 Disputing Procedures |
|
1 | (14) |
|
|
|
1 | (3) |
|
B Sources and Goals of the Alternative Dispute Resolution Movement |
|
|
4 | (4) |
|
|
|
8 | (1) |
|
|
|
9 | (1) |
|
|
|
10 | (5) |
| Chapter 2 Negotiation |
|
15 | (90) |
|
|
|
15 | (2) |
|
B Negotiation Strategy and Tactics |
|
|
17 | (32) |
|
W. Ury, J. Brett, and S. Goldberg, Getting Disputes Resolved |
|
|
17 | (8) |
|
|
|
23 | (1) |
|
|
|
24 | (1) |
|
J. White, The Pros and Cons of "Getting to Yes" |
|
|
25 | (2) |
|
D. Lax and J. Sebenius, The Manager as Negotiator |
|
|
27 | (8) |
|
|
|
33 | (1) |
|
|
|
34 | (1) |
|
H. Raiffa, The Art and Science of Negotiation |
|
|
35 | (3) |
|
|
|
38 | (1) |
|
M. Meltsner and P. Schrag, Negotiating Tactics for Legal Services Lawyers |
|
|
38 | (5) |
|
|
|
43 | (6) |
|
C Negotiating Through Agents |
|
|
49 | (3) |
|
J. Rubin and F. Sander, When Should We Use Agents? Direct vs. Representative Negotiation |
|
|
49 | (4) |
|
|
|
52 | (1) |
|
D Team and Multiparty Negotiations |
|
|
52 | (1) |
|
E Legislative Negotiation |
|
|
53 | (14) |
|
Political Negotiation: A Handbook (Eds. Jane Mansbridge and Cathy Martin) |
|
|
54 | (5) |
|
Legislative Negotiation Exercises |
|
|
59 | (8) |
|
|
|
67 | (13) |
|
Discussion Draft of ABA Model Rules of Professional Conduct |
|
|
68 | (1) |
|
J. White, Machiavelli and the Bar: Ethical Limitations on Lying in Negotiation |
|
|
69 | (6) |
|
ABA, Model Rules of Professional Conduct |
|
|
75 | (1) |
|
G. Shell, When Is It Legal to Lie in Negotiations? |
|
|
76 | (4) |
|
|
|
79 | (1) |
|
|
|
80 | (4) |
|
R. Mnookin, S. Peppet, and A. Tulumello, The Tension Between Empathy and Assertiveness |
|
|
81 | (3) |
|
|
|
84 | (4) |
|
J. Brett, How Culture Affects Negotiations |
|
|
84 | (4) |
|
|
|
88 | (5) |
|
R. Mnookin, Why Negotiations Fail: An Exploration of Barriers to the Resolution of Conflict |
|
|
88 | (5) |
|
|
|
93 | (8) |
|
|
|
101 | (4) |
| Chapter 3 The Practice of Mediation |
|
105 | (68) |
|
A Overview of a Mediation Session |
|
|
106 | (6) |
|
N. Rogers and R. Salem, A Student's Guide to Mediation and the Law |
|
|
107 | (5) |
|
B Mediator Listening Skills |
|
|
112 | (2) |
|
|
|
114 | (38) |
|
F. Knebel and G. Clay, Before You Sue |
|
|
115 | (30) |
|
|
|
137 | (1) |
|
Note: The Role of Apology in Dispute Resolution |
|
|
138 | (1) |
|
Note: Dealing with Impasse |
|
|
139 | (3) |
|
|
|
142 | (2) |
|
Note: Enhancing Trust in the Process |
|
|
144 | (1) |
|
R. Fisher and W. Ury, Getting to Yes |
|
|
145 | (29) |
|
|
|
147 | (1) |
|
Note: Dealing with Differences |
|
|
148 | (2) |
|
|
|
150 | (2) |
|
|
|
152 | (4) |
|
|
|
156 | (12) |
|
|
|
168 | (5) |
| Chapter 4 Fairness and Quality in Mediation |
|
173 | (50) |
|
A Public Encouragement of Mediation |
|
|
174 | (6) |
|
1 The Parties' Satisfaction with the Process and Result |
|
|
175 | (1) |
|
2 The Role of the Law and the Role of the Community |
|
|
175 | (2) |
|
|
|
177 | (1) |
|
4 The Effect on the Courts |
|
|
178 | (2) |
|
|
|
179 | (1) |
|
B Social Science Assessments of Mediation |
|
|
180 | (3) |
|
S. Cole, C. McEwen, N. Rogers, J. Coben, and P. Thompson, Mediation: Law, Policy, and Practice |
|
|
180 | (3) |
|
|
|
183 | (1) |
|
|
|
183 | (20) |
|
1 Standards of Quality for Mediation |
|
|
185 | (4) |
|
|
|
185 | (2) |
|
|
|
187 | (1) |
|
c The Effectiveness of the Justice System |
|
|
187 | (1) |
|
d A Word on Comparative Standards |
|
|
187 | (1) |
|
e The Difficulty of Defining Quality and Fairness Across Cases |
|
|
188 | (1) |
|
|
|
188 | (1) |
|
|
|
189 | (14) |
|
a Mediator Qualifications |
|
|
189 | (6) |
|
S. Cole, Mediator Certification: Has the Time Come? |
|
|
191 | (1) |
|
|
|
195 | (1) |
|
b Holding the Mediator Accountable |
|
|
195 | (7) |
|
Note: The Life of the Mediator-to Be or Not to Be (Accountable) |
|
|
196 | (3) |
|
Note: Mediator Accountability |
|
|
199 | (2) |
|
|
|
201 | (1) |
|
c Required Mediation Procedures |
|
|
202 | (1) |
|
C McEwen and N. Rogers, Bring the Lawyers into Divorce Mediation |
|
|
203 | (5) |
|
Concluding Note on Using Law to Enhance Fairness and Quality |
|
|
207 | (1) |
|
|
|
208 | (1) |
|
D The Lawyer-Mediator and Professional Responsibility |
|
|
208 | (11) |
|
1 The Provision of Legal Information and Drafting Assistance During Mediation Sessions Involving Unrepresented Parties |
|
|
209 | (5) |
|
Association of the Bar of the City of New York, Opinion Number 80-23 |
|
|
210 | (4) |
|
|
|
212 | (2) |
|
2 Representation of or Advocacy Against a Mediation Participant and Mediation Involving Prior Clients; Imputed Conflicts |
|
|
214 | (4) |
|
McKenzie Construction v. St. Croix Storage Corp. |
|
|
215 | (15) |
|
|
|
217 | (1) |
|
3 Representation of Clients in Out-of-State Mediation; Unauthorized Practice of Law |
|
|
218 | (1) |
|
|
|
219 | (4) |
| Chapter 5 Mediation Confidentiality |
|
223 | (36) |
|
A Rights to Resist Disclosure Within Legal Proceedings: Mediation Privileges and Evidentiary Exclusions for Compromise Discussions |
|
|
225 | (20) |
|
1 The Uniform Mediation Act |
|
|
227 | (3) |
|
2 Mediation Privilege in Federal Courts |
|
|
230 | (8) |
|
Folb v. Motion Picture Industry Pension & Health Plans |
|
|
230 | (5) |
|
|
|
235 | (1) |
|
Note: The "Holder" of the Privilege |
|
|
235 | (3) |
|
|
|
235 | (3) |
|
3 Accommodating the Interests of Justice: Predictability vs. Fine Tuning |
|
|
238 | (7) |
|
Olam v. Congress Mortgage Company |
|
|
238 | (4) |
|
Note on "Qualified" Privilege vs. "Categorical" Exceptions to the Privilege |
|
|
242 | (2) |
|
|
|
244 | (6) |
|
|
|
244 | (1) |
|
B The Obligation to Maintain Confidentiality |
|
|
245 | (2) |
|
1 Confidentiality Agreements and Protective Orders |
|
|
246 | (1) |
|
2 Ethical and Legal Obligations |
|
|
246 | (1) |
|
C Limits on Confidentiality Because of Policies Favoring Reporting or Warning |
|
|
247 | (2) |
|
|
|
248 | (1) |
|
|
|
249 | (1) |
|
D Limits on Confidentiality Because of Public Access Rights |
|
|
249 | (7) |
|
|
|
250 | (4) |
|
Bank of America National Trust & Savings Association,v. Hotel Rittenhouse Associates |
|
|
250 | (4) |
|
2 Executive and Legislative Decision-Making |
|
|
254 | (5) |
|
|
|
255 | (1) |
|
|
|
256 | (3) |
| Chapter 6 Arbitration |
|
259 | (100) |
|
|
|
259 | (6) |
|
Arbitration or Litigation: A Dialogue |
|
|
262 | (3) |
|
|
|
265 | (1) |
|
B Legal Issues in Arbitration |
|
|
265 | (50) |
|
|
|
265 | (9) |
|
Southland Corp. v. Keating |
|
|
266 | (3) |
|
|
|
269 | (1) |
|
|
|
270 | (1) |
|
Note on Application of Preemption Doctrine |
|
|
270 | (2) |
|
|
|
272 | (1) |
|
Note on Circuit City v. Adams |
|
|
272 | (2) |
|
2 Arbitration Agreements and Class Action Waivers |
|
|
274 | (26) |
|
Stolt-Nielsen S.A. v. Animal Feeds International Corp. |
|
|
276 | (5) |
|
|
|
281 | (1) |
|
AT&T Mobility LLC v. Concepcion |
|
|
282 | (8) |
|
|
|
290 | (1) |
|
American Express Co. v. Italian Colors Restaurant |
|
|
290 | (3) |
|
|
|
293 | (1) |
|
Epic Systems, Inc. v. Lewis |
|
|
294 | (4) |
|
|
|
298 | (1) |
|
Oxford Health Plans, LLC v. Sutter |
|
|
298 | (2) |
|
|
|
300 | (1) |
|
3 The Revised Uniform Arbitration Act |
|
|
300 | (2) |
|
|
|
301 | (1) |
|
|
|
302 | (13) |
|
|
|
303 | (1) |
|
Buckeye Check Cashing, Inc. v. Cardegna |
|
|
304 | (2) |
|
|
|
306 | (1) |
|
First Options of Chicago, Inc. v. Kaplan |
|
|
307 | (2) |
|
|
|
309 | (3) |
|
Rent-A-Center West, Inc. v. Jackson |
|
|
312 | (2) |
|
|
|
314 | (1) |
|
Note on Arbitrability in an International Context |
|
|
315 | (1) |
|
C Arbitration of Statutory Claims |
|
|
315 | (9) |
|
|
|
319 | (1) |
|
14 Penn Plaza LLC v. Pyett |
|
|
320 | (4) |
|
|
|
324 | (1) |
|
D Repeat vs. One-Shot Players |
|
|
324 | (29) |
|
1 Fairness of the Arbitration Procedures |
|
|
327 | (13) |
|
Commission on the Future of Worker-Management Relations, Report and Recommendations |
|
|
328 | (2) |
|
Cole v. Burns International Security Services |
|
|
330 | (2) |
|
|
|
332 | (10) |
|
|
|
332 | (1) |
|
|
|
332 | (1) |
|
2 Arbitration Filing Fees |
|
|
334 | (1) |
|
|
|
334 | (1) |
|
b Conscionability of the Arbitration Agreement |
|
|
335 | (1) |
|
Hooters of America, Inc. v. Phillips |
|
|
335 | (1) |
|
|
|
338 | (2) |
|
2 The Impact of Arbitration Agreements on the EEOC's Continuing Role in Employment Discrimination Cases |
|
|
340 | (2) |
|
3 The Scope of Judicial Review of Arbitration Awards |
|
|
342 | (11) |
|
Halligan v. Piper Jaffray, Inc. |
|
|
343 | (2) |
|
|
|
345 | (1) |
|
Note on Limitations on Judicial Review of Arbitration Awards |
|
|
346 | (1) |
|
Hall Street Associates, L.L. C. v. Mattel, Inc. |
|
|
346 | (3) |
|
|
|
349 | (1) |
|
|
|
350 | (3) |
|
|
|
353 | (3) |
|
|
|
353 | (1) |
|
2 Ethics of Third-Party Provider Organizations |
|
|
354 | (5) |
|
|
|
355 | (1) |
|
|
|
356 | (3) |
| Chapter 7 Variations of Mediation and Arbitration |
|
359 | (22) |
|
|
|
359 | (1) |
|
B Variants of Arbitration: Binding Processes |
|
|
359 | (9) |
|
1 Final-Offer Arbitration of Disputes About Contract Terms |
|
|
359 | (2) |
|
2 Arbitration Pursuant to a "High-Low" Contract |
|
|
361 | (1) |
|
|
|
361 | (3) |
|
|
|
364 | (4) |
|
|
|
365 | (3) |
|
C Variants of Mediation: Nonbinding Processes |
|
|
368 | (10) |
|
|
|
368 | (4) |
|
|
|
372 | (2) |
|
|
|
373 | (1) |
|
3 Early Neutral Evaluation |
|
|
374 | (1) |
|
|
|
374 | (2) |
|
L. Singer, Settling Disputes |
|
|
374 | (2) |
|
|
|
376 | (1) |
|
5 Online Dispute Resolution |
|
|
376 | (5) |
|
|
|
377 | (1) |
|
|
|
378 | (3) |
| Chapter 8 Representing a Client in a Dispute Resolution Process |
|
381 | (34) |
|
|
|
381 | (1) |
|
B Choosing a Dispute Resolution Process |
|
|
381 | (18) |
|
|
|
381 | (13) |
|
F. Sander and S. Goldberg, Fitting the Forum to the Fuss: A User-Friendly Guide to Selecting an ADR Procedure |
|
|
382 | (12) |
|
|
|
394 | (5) |
|
|
|
395 | (4) |
|
C Representing a Client in Mediation |
|
|
399 | (4) |
|
1 Discovery and Appropriate Timing for Dispute Resolution Processes |
|
|
400 | (1) |
|
|
|
401 | (1) |
|
|
|
401 | (2) |
|
|
|
402 | (1) |
|
|
|
403 | (6) |
|
L. Riskin, The Represented Client in a Settlement Conference: The Lessons of G. Heileman Brewing Co. v. Joseph Oat Corp. |
|
|
404 | (5) |
|
E Advocacy During Mediation |
|
|
409 | (3) |
|
|
|
410 | (1) |
|
Note: Making the Decision to Settle: Decision Analysis |
|
|
411 | (1) |
|
|
|
412 | (1) |
|
|
|
412 | (3) |
| Chapter 9 Designing Dispute Resolution Processes and Systems |
|
415 | (50) |
|
|
|
415 | (1) |
|
B Designing a Dispute Resolution Process for a Single Complex Dispute or for a Recurring Type of Dispute |
|
|
416 | (26) |
|
1 A Single Complex Dispute |
|
|
416 | (10) |
|
S. Houck, Complex Commercial Arbitration: Designing a Process to Suit the Case |
|
|
416 | (3) |
|
|
|
418 | (1) |
|
F. McGovern, Toward a Functional Approach for Managing Complex Litigation |
|
|
419 | (7) |
|
2 Recurring Types of Dispute |
|
|
426 | (16) |
|
|
|
426 | (9) |
|
L. Susskind and J. Cruikshank, Breaking the Impasse |
|
|
426 | (1) |
|
Note: Consensus Building and Robert's Rules of Order |
|
|
432 | (1) |
|
|
|
432 | (1) |
|
Note: Negotiated Rulemaking |
|
|
433 | (1) |
|
|
|
434 | (1) |
|
b Collaborative Lawyering |
|
|
435 | (1) |
|
|
|
436 | (1) |
|
|
|
436 | (2) |
|
S. Goldberg, Getting Disputes Resolved |
|
|
436 | (2) |
|
|
|
438 | (1) |
|
|
|
438 | (4) |
|
D. Hensler, A Glass Half Full, a Glass Half Empty: The Use of Alternative Dispute Resolution Procedures in Mass Personal Injury Litigation |
|
|
438 | (2) |
|
K. Feinberg, What Is Life Worth?: The Unprecedented Effort to Compensate the Victims of 9/11 |
|
|
440 | (1) |
|
|
|
441 | (1) |
|
C Designing a Dispute Resolution System: Dispute Systems Design |
|
|
442 | (14) |
|
S. Goldberg, J. Brett, and W. Ury, Designing an Effective Dispute Resolution System |
|
|
442 | (6) |
|
W. Ury, J. Brett, and S. Goldberg, Getting Disputes Resolved |
|
|
448 | (4) |
|
1 Risks Involved in DSD: Ethical Concerns |
|
|
452 | (4) |
|
|
|
453 | (3) |
|
D Future Challenges for Dispute Process and Dispute Systems Designers |
|
|
456 | (3) |
|
Note: A Dispute Process and System Design for Community and National Conflicts and Division |
|
|
457 | (1) |
|
Note: Designing Processes and Systems for Online Consumer Disputes |
|
|
458 | (1) |
|
|
|
459 | (6) |
| Chapter 10 Dispute Resolution and the Justice System |
|
465 | (44) |
|
|
|
466 | (7) |
|
O. Fiss, Against Settlement |
|
|
466 | (4) |
|
J.B. Weinstein, Comments on Owen M. Fiss, Against Settlement |
|
|
470 | (1) |
|
S. Issacharoff and R.H. Klonoff, The Public Value of Settlement |
|
|
471 | (2) |
|
|
|
472 | (1) |
|
B Court-Related Processes, Mandatory Participation, and Pressure to Settle |
|
|
473 | (23) |
|
SPIDR, Mandated Participation and Settlement Coercion: Dispute Resolution as It Relates to the Courts |
|
|
474 | (7) |
|
Note on the SPIDR Report and the Uniform Mediation Act |
|
|
479 | (1) |
|
Note on Court-Annexed Arbitration |
|
|
480 | (1) |
|
|
|
480 | (1) |
|
N. Ver Steegh, Yes, No, and Maybe: Informed Decision Making About Divorce Mediation in the Presence of Domestic Violence |
|
|
481 | (11) |
|
|
|
483 | (1) |
|
In re Atlantic Pipe Corp. |
|
|
483 | (5) |
|
|
|
488 | (1) |
|
Note: Compulsory Attendance of Parties |
|
|
489 | (3) |
|
E. Sherman, Court-Mandated Alternative Dispute Resolution: What Form of Participation Should Be Required? |
|
|
492 | (4) |
|
|
|
494 | (2) |
|
C The Role of Private Providers |
|
|
496 | (8) |
|
W. Brazil, Comparing Structures for the Delivery of ADR Services by Courts: Critical Values and Concerns |
|
|
496 | (6) |
|
|
|
502 | (8) |
|
R. Chernick, H. Bendix, and R. Barrett, Private Judging: Privatizing Civil Justice |
|
|
502 | (1) |
|
|
|
503 | (1) |
|
|
|
504 | (5) |
| Chapter 11 The Future of ADR |
|
509 | (12) |
|
A The Societal-Public Perspective |
|
|
509 | (1) |
|
B The Student Perspective: "Can I Earn a Living in ADR?" |
|
|
510 | (8) |
|
J. Alfini and E. Galton, ADR Personalities and Practice Tips |
|
|
514 | (4) |
|
|
|
518 | (3) |
| Chapter 12 Dispute Resolution Problems |
|
521 | (16) |
|
12.1 Irving Weston v. Lawyer's Press, Inc. |
|
|
521 | (1) |
|
12.2 The Matter of Casey's Fee |
|
|
522 | (1) |
|
12.3 American Can Co. v. Wisconsin Electric Power Co. |
|
|
523 | (1) |
|
12.4 The Matter of the HAL 2012 Computer |
|
|
524 | (1) |
|
|
|
525 | (1) |
|
|
|
525 | (1) |
|
12.7 The Case of Neighborhood Care, Inc. |
|
|
526 | (1) |
|
12.8 Whittamore v. Fairview Clinic |
|
|
527 | (2) |
|
12.9 University Housing Disputes |
|
|
529 | (1) |
|
12.10 Griswold v. Langdell |
|
|
529 | (1) |
|
12.11 Citizens v. Western Nuclear Corp. |
|
|
530 | (1) |
|
12.12 Satcom, Inc. v. Telecom |
|
|
531 | (1) |
|
12.13 A Neighborhood Dispute |
|
|
532 | (1) |
|
12.14 Thomas v. Eagle Rifle Co. |
|
|
532 | (1) |
|
12.15 The Virginia Medical Group |
|
|
533 | (1) |
|
12.16 MAI v. Greenman-Legal and Ethical Issues in Mediation |
|
|
534 | (3) |
| Appendix A Dispute Resolution Clauses |
|
537 | (2) |
| Appendix B Federal Arbitration Act |
|
539 | (6) |
| Appendix C Uniform Arbitration Act |
|
545 | (8) |
| Appendix D Revised Uniform Arbitration Act (2000) |
|
553 | (18) |
| Appendix E Uniform Mediation Act (2001, amended 2003) |
|
571 | (28) |
| Appendix F National Standards for Court-Connected Mediation Programs |
|
599 | (8) |
| Appendix G Model Standards of Conduct for Mediators (September 2005) |
|
607 | (8) |
| Table of Cases |
|
615 | (4) |
| Collected References |
|
619 | (26) |
| Index |
|
645 | |
![Dispute Resolution: Negotiation, Mediation, Arbitration, and Other Processes [ Connected Ebook] 7th ed.](https://d33318exxque5k.cloudfront.net/covers/large/978154/9781543801088.1740701883.jpg)