Preface |
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ix | |
Foreword |
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xvii | |
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Part One The CAPE Process |
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1 | (88) |
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1 How to Become an Exceptional DE&I Organization |
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3 | (14) |
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3 | (2) |
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The Importance of DE&I Now |
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5 | (1) |
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A Diverse Workforce Will Have Tension |
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6 | (2) |
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DE&I Officers Need a Broad Range of Skills |
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8 | (2) |
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10 | (2) |
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The How: CAPE Foundation for Successful DE&I Programs |
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12 | (5) |
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2 DE&I Fundamentals, CAPE, and Organizational Change |
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17 | (14) |
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Overwhelmed and Needing a Process |
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17 | (2) |
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The Basics of Every DE&I Program |
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19 | (12) |
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31 | (10) |
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31 | (2) |
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The Illusion and Challenge of Data |
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33 | (4) |
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The Recruitment Data Challenge |
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37 | (4) |
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41 | (12) |
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Give a Brown Guy a Chance |
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41 | (1) |
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When to Start Collecting Data |
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42 | (1) |
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43 | (2) |
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Where to Get the Demographic Data You Need |
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45 | (3) |
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Who Is Being Included in the Data? |
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48 | (1) |
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Respecting Demographic Data |
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49 | (4) |
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53 | (12) |
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53 | (1) |
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Using the Data to Know What You Have |
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54 | (4) |
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The How: Analyzing Data to Identify Recruitment Issues |
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58 | (1) |
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The How: Analyzing Data to Identify Retention Issues |
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59 | (3) |
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62 | (3) |
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65 | (14) |
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65 | (2) |
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Plan Only after You Analyze the Data |
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67 | (1) |
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Getting Started on Your Plan |
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68 | (2) |
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70 | (2) |
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How to Measure ROI in Your DE&I Program |
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72 | (1) |
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The How: CAPE DE&I Plan Template |
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73 | (1) |
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How to Complete the CAPE DE&I Template |
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74 | (5) |
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79 | (10) |
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79 | (1) |
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80 | (2) |
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The How: A CAPE Path to Execute |
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82 | (7) |
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Part Two Practical Lessons Learned in DE&I Programs |
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89 | (96) |
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8 DE&I Programs Should Look Like the Company |
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91 | (14) |
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Looking for Four-Leaf Clovers |
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91 | (2) |
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Sports - US Olympic and Paralympic Committee |
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93 | (1) |
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94 | (2) |
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96 | (2) |
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Education - University of Wyoming, University of Colorado Health Sciences Center, Western Governors University |
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98 | (1) |
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Organizational Mission Alignment |
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99 | (1) |
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The How: An Organizational Mission-Alignment Exercise |
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100 | (5) |
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9 DE&I Challenges That No One Tells You |
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105 | (10) |
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Whose Mother Are We Talking About? |
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105 | (2) |
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107 | (2) |
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Responsibility for Things Beyond Your Control |
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109 | (3) |
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112 | (3) |
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10 When to Get CEO Involvement |
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115 | (10) |
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115 | (2) |
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117 | (1) |
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118 | (3) |
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Connecting CEO and Leadership Commitment to Diversity |
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121 | (2) |
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How to Get CEO Commitment |
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123 | (2) |
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11 Employee Resource Groups |
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125 | (18) |
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125 | (2) |
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127 | (1) |
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128 | (2) |
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Setting Boundaries for ERGs |
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130 | (2) |
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Establish Communication Guidelines |
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132 | (1) |
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133 | (1) |
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134 | (1) |
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The How: Suggested Rules and Structures for ERGs |
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135 | (8) |
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143 | (10) |
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Focus on the Right Things |
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143 | (2) |
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145 | (2) |
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What Happens When Companies Start with a DE&I Committee |
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147 | (1) |
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Three Simple Rules for a Better DE&I Committee |
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148 | (5) |
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13 Using DE&I Training to Make Organizational Change |
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153 | (14) |
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153 | (2) |
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Diversity Training: Episode versus Series |
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155 | (1) |
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DE&I Training as a Response to an Episode |
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156 | (1) |
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DE&I Training as a Series of Ongoing Trainings |
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157 | (1) |
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158 | (1) |
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The Two Types of DE&I Trainings |
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159 | (1) |
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159 | (2) |
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161 | (6) |
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167 | (10) |
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Don't Ask Me to Organize the Davids |
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167 | (2) |
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169 | (2) |
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How the CAPE Inclusion Tracker Works |
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171 | (3) |
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174 | (3) |
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177 | (8) |
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177 | (3) |
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Mental Health for You and Your Colleagues |
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180 | (5) |
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Part Three Things I Wish I Had Known |
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185 | (24) |
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16 Top Challenges for DE&I Professionals |
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187 | (16) |
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Voices Telling You What You Can't Do |
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187 | (2) |
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The Myth That Diversity Lowers Quality |
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189 | (1) |
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A Hire from an Underrepresented Group Is Not Performing |
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190 | (1) |
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190 | (2) |
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Your Positional Authority |
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192 | (1) |
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193 | (1) |
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194 | (1) |
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Working with Other Departments |
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195 | (1) |
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Efficacy of Resume Redacting |
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196 | (1) |
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Belonging versus Inclusion |
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197 | (2) |
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199 | (1) |
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Making the Implicit Explicit |
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199 | (1) |
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Bridging the Gap Between Intent and Impact |
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200 | (1) |
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Validating the Experiences of Others |
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201 | (2) |
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203 | (6) |
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203 | (2) |
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205 | (4) |
Conclusion |
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209 | (2) |
Acknowledgments |
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211 | (2) |
About the Author |
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213 | (2) |
Index |
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215 | |