| Acknowledgements |
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vii | |
| Recommended Reading |
|
ix | |
| Introduction |
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1 | (10) |
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Chapter 1 Core Emotional Intelligence Skills Activities |
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11 | (48) |
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Activity 1 Listening for Real |
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13 | (4) |
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Activity 2 Steps of Communication |
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17 | (8) |
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Activity 3 Language, Body Language and Voice Tone in Communication |
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25 | (6) |
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Activity 4 Giving and Receiving Feedback |
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31 | (14) |
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Activity 5 Understanding, Recognizing and Using Your Inner Dialogue |
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45 | (2) |
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Activity 6 What Pushes My Buttons? |
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47 | (8) |
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Activity 7 Recognizing, Accepting and Using Intuition Effectively |
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55 | (4) |
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Chapter 2 Self-awareness Activities |
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59 | (70) |
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Activity 8 Visioning: How I See Myself |
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63 | (4) |
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Activity 9 The Russian Dolls of Myself |
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67 | (8) |
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Activity 10 Mercedes Exercise |
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75 | (4) |
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Activity 11 Knowing My Values and Beliefs |
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79 | (2) |
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Activity 12 Trellis of Experience Exercise |
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81 | (10) |
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Activity 13 Self-confidence |
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91 | (8) |
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99 | (6) |
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Activity 15 Learning to be Comfortable in My Own Skin |
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105 | (8) |
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Activity 16 Personal Power and its Impact on Others |
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113 | (12) |
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Activity 17 What Motivates Me? |
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125 | (4) |
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Chapter 3 Self-management Activities |
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129 | (70) |
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Activity 18 Working with Your Intuition |
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131 | (12) |
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Activity 19 Becoming a Role Model |
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143 | (8) |
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Activity 20 Personal Goals |
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151 | (6) |
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Activity 21 Positive Thinking |
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157 | (10) |
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Activity 22 Managing Personal Change |
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167 | (10) |
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Activity 23 Self-coaching |
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177 | (12) |
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Activity 24 Self-esteem vs. Self-respect |
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189 | (10) |
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Chapter 4 Social Awareness Activities |
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199 | (60) |
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Activity 25 Valuing Differences -- Three Perspectives Exercise |
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203 | (4) |
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Activity 26 Recognizing Similarities |
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207 | (10) |
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Activity 27 Cultural Diversity and Equality Awareness |
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217 | (4) |
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Activity 28 Towards/Away From |
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221 | (2) |
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Activity 29 Empathy -- Recognizing and Acknowledging Others' Behaviours and Emotions |
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223 | (2) |
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Activity 30 Understanding and Entering Someone Else's World |
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225 | (8) |
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Activity 31 Pacing and Leading |
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233 | (4) |
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237 | (4) |
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Activity 33 Initiating Conversation |
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241 | (2) |
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Activity 34 Introvert vs. Extrovert |
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243 | (8) |
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Activity 35 Understanding Others -- Recognizing and Understanding Organizations' Values/Behaviours/Beliefs |
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251 | (8) |
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Chapter 5 Relationship Management Activities |
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259 | (56) |
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Activity 36 Seeking Solutions/Problem Solving |
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261 | (6) |
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Activity 37 Helping Others to be More Assertive |
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267 | (8) |
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Activity 38 Establishing and Building Long-term Relationships |
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275 | (4) |
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Activity 39 Through the Keyhole: Recognizing What Drives and Motivates Others |
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279 | (6) |
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Activity 40 Developing and Maintaining Openness, Trust and Honesty |
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285 | (8) |
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Activity 41 Change Catalyst |
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293 | (4) |
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Activity 42 Team Working and Collaboration |
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297 | (8) |
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Activity 43 Goal Setting and Goal Achievement |
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305 | (10) |
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Chapter 6 Inspirational Leadership Activities |
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315 | (44) |
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Activity 44 Inspiring a Shared Vision |
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317 | (4) |
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Activity 45 Developing Leadership Capacity |
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321 | (10) |
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Activity 46 Developing Influencing Skills |
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331 | (12) |
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Activity 47 Effective Networking |
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343 | (8) |
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Activity 48 Service Orientation -- Making Your Customer Relations Legendary |
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351 | (8) |
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Chapter 7 Sample Workshop Outlines |
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359 | |
