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Enterprise Information Systems: Contemporary Trends And Issues [Kietas viršelis]

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(Univ Of Nebraska-lincoln, Usa), (Indira Gandhi Nat'l Open Univ, India)
  • Formatas: Hardback, 604 pages
  • Išleidimo metai: 28-Oct-2009
  • Leidėjas: World Scientific Publishing Co Pte Ltd
  • ISBN-10: 9814273155
  • ISBN-13: 9789814273152
Kitos knygos pagal šią temą:
Enterprise Information Systems: Contemporary Trends And IssuesDidesnis paveikslėlis
  • Formatas: Hardback, 604 pages
  • Išleidimo metai: 28-Oct-2009
  • Leidėjas: World Scientific Publishing Co Pte Ltd
  • ISBN-10: 9814273155
  • ISBN-13: 9789814273152
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9789814273152.html
This book analyzes various aspects of enterprise information systems (EIS), including enterprise resource planning, customer relationship management, supply chain management systems, and business process reengineering. It describes the evolution and functions of these systems, focusing on issues related to their implementation and upgrading. Enhanced with pedagogical features, the book can be read by graduate and undergraduate students, as well as senior management and executives involved in the study and evaluation of EIS.
Preface v
Author Profile xxiii
Chapter 1: Analysis and Framework to EIS 1
Quick look at chapter themes
2
Learning objectives
3
Case study: Ericsson's EIS: knowledge to bring people together, automatically with autonomy
4
Sketch of EIS
6
Introduction
6
1.1 Information and Systems
7
1.1.1 Purpose of Information Systems
9
1.1.2 Types of Information Systems
10
1.2 How EIS Differs from Conventional Packages
12
1.3 EIS is an Integrated Application
14
1.4 Concept of EIS
15
1.4.1 Common EIS Features
17
1.4.2 Customers Expectation of EIS Packages
17
1.5 EIS Characteristics
18
1.6 EIS Research
20
1.7 Conclusion
22
Keywords
23
Terminology Review
24
Competency Review
24
Check Your Progress
25
Suggested Reading
26
Chapter 2: Enterprise System Development and Deployment 29
Quick look at chapter themes
30
Learning objectives
31
Case study: The State of South Carolina EIS
32
Sketch of EIS development
35
Introduction
35
2.1 The Manufacturing Roots of ERP
36
2.2 Stages
38
2.3 Historical Background
40
2.4 Evolution of ERP
42
2.5 Material Requirements Planning (MRP-I)
44
2.6 Manufacturing Resource Planning (MRP-II)
47
2.7 ERP and ERP Modules
49
2.7.1 Relative Module Use
53
2.7.2 Customization Issues
56
2.8 Comparative Coverage Between MRP, ERP, EIS
56
2.9 EIS as per the Gartner View
60
2.10 Conclusion
60
Keywords
62
Terminology Review
63
Competency Review
63
Suggested Reading
64
Chapter 3: Implementation Life Cycle 67
Quick look at chapter themes
68
Learning objectives
69
Case study: Logistics Modernization: Lessons learned from the army's largest ERP implementation
70
Sketch of EIS implementation life cycle
75
Introduction
78
3.1 Impact of EIS Projects
80
3.2 Guidelines for EIS Implementation
82
3.3 Implementation Strategies
84
3.3.1 Implementation Issues
86
3.3.2 Understanding EIS
89
3.3.3 Implementation Methodologies
92
3.3.4 Post-Implementation Depression
94
3.4 Advantages and Disadvantages of Alternative EIS Development Methods
96
3.5 EIS Proposal Evaluation
98
3.6 Managing Risk on EIS Projects
101
3.7 Conclusion
103
Keywords
104
Terminology Review
105
Competency Review
107
Suggested Reading
108
Chapter 4: Enterprise System Selection and Project Planning 111
Quick look at chapter themes
112
Learning objectives
112
Case study: Wm. Bolthouse Farms
114
Sketch of EIS budgeting
117
Introduction
118
4.1 EIS Project Management
119
4.2 EIS/ERP Proposal Evaluation
123
4.3 Project Evaluation Techniques
126
4.3.1 Cost-Benefit Example
127
4.3.2 Net Present Value Calculation
128
4.3.3 Return on Investment
129
4.3.4 Payback
129
4.3.5 Other Factors
131
4.4 EIS ROI Issues
131
4.5 Total Cost of Ownership
132
4.6 Alternative Evaluation
135
4.6.1 Value Analysis
135
4.6.2 Multiple Objectives
139
4.6.3 Multiple Criteria Analysis
140
4.7 Conclusion
145
Keywords
146
Terminology Review
147
Check Your Progress
150
Competency Review
152
Suggested Reading
153
Chapter 5: Business Process Reengineering and Best Practices 155
Quick look at chapter themes
156
Learning objectives
157
Case study: Northwards Housing — Business Process Re-engineering
158
Sketch of BPR
159
Introduction
160
5.1 All About the Business and Its Processes
161
5.1.1 Business Processes
161
5.1.2 Typical Business Processes
165
5.1.3 Reengineering
168
5.1.4 Business Process Reengineering
170
5.1.5 Business Process Management
179
5.1.6 BPR with Respect to EIS
179
5.2 Best Practices in EIS
180
5.3 Reengineering Options
181
5.3.1 Clean Slate Reengineering
182
5.3.2 Technology-Enabled Reengineering
182
5.4 General Benefits from Using EIS
184
5.5 PR/BPM Software
186
5.6 Conclusion
187
Keywords
189
Terminology Review
190
Competency Review
193
Check Your Progress
194
Suggested Reading
195
Chapter 6: System Architecture 199
Quick look at chapter themes
200
Learning objectives
200
Case study: Falafel Software Delivers Complex ERP System with TestComplete and Visual Studio
202
Sketch of EIS system architecture
205
6.1 EIS as an Information System Project
207
6.2 IS/IT Project Management Results
209
6.3 System Architecture and EIS
211
6.4 Open Source EIS
212
6.5 Systems Design Aspects of EIS
217
6.5.1 The Waterfall Model
217
6.5.2 Prototyping
220
6.5.3 The Spiral Model
220
6.5.4 Other Options for Systems Development
222
6.6 External EIS Operation and Support
223
6.7 Organizing for Implementation
225
6.8 Aventis Pharma Hellas Case
229
6.9 Conclusion
230
Keywords
234
Terminology Review
235
Competency Review
236
Check Your Progress
237
Suggested Reading
239
Chapter 7: System Installation 241
Quick look at chapter themes
242
Learning objectives
243
Case study: Enterprise system installation throughout the One Vodafone initiative
243
Sketch of EIS initiation
245
Introduction
246
7.1 EIS Installation Cost
247
7.1.1 Installation Cost
248
7.1.2 EIS Installation Process
248
7.1.3 Options for Installing EIS
248
7.2 Evaluating an EIS
250
7.3 Critical Success Factors in EIS
250
7.3.1 User Involvement
251
7.3.2 Phenomenon of User Failure
252
7.3.3 Ten Categories of EIS Implementation Failures
253
7.3.4 Management Commitment
255
7.4 Implementation Strategy Options
257
7.4.1 Control Strategy
257
7.4.2 Technical Platform
259
7.4.3 Execution of EIS Systems
259
7.5 Levels of IS/IT Project Failure
261
7.5.1 Major Categories of Project System Failure
261
7.5.2 EIS Implementation Failure
263
7.5.3 Technological Determinism
264
7.5.4 Supplier/Consultant-Driven
265
7.5.5 Outdated Relationships and Capabilities
265
7.6 Break Downs of EIS
265
7.7 Features of Successful EIS Implementation
273
7.8 Strategies to Attain Success
274
7.9 Conclusion
275
Keywords
277
Terminology Review
278
Competency Review
279
Suggested Reading
280
Chapter 8: User Training 285
Quick look at chapter themes
286
Learning objectives
286
Case study: Lancashire County Council
287
Sketch of EIS initiation
290
Introduction
291
8.1 About User's Training
293
8.1.1 The Need for a Training Programme
294
8.2 The Magnitude of Training
295
8.2.1 Training in Functional Areas
296
8.2.2 Training in Technical Areas
296
8.3 Training Example
297
8.3.1 Training Problems
298
8.3.2 Training Media
300
8.3.3 Training Plan
302
8.4 Conclusion
303
Keywords
304
Terminology Review
304
Competency Review
305
Suggested Reading
306
Chapter 9: System Maintenance 309
Quick look at chapter themes
310
Learning objectives
310
Case study: Tofan Grup, Romania — The Shift to Systems Integration
311
9.1 Classification of EIS/ERP Maintenance Activities
314
9.2 EIS/ERP System Migration
316
9.3 EIS/ERP Upgrades
317
9.4 Critical Success Factors
320
9.5 Conclusion
324
Keywords
326
Terminology Review
327
Suggested Reading
328
Chapter 10: Business Intelligence Systems and EIS 331
Quick look at chapter themes
332
Learning objectives
334
Case study: National Scorecard Transforms How Best Buy Does Business
335
Sketch of BI Relevance to EIS
338
Introduction
339
10.1 All about BI
341
10.1.1 What is Business Intelligence?
342
10.1.2 Business Intelligence System Architecture
345
10.1.3 Business Intelligence Vendors
346
10.2 Data Storage Systems
353
10.2.1 Data Warehousing
354
10.2.2 Data Marts
356
10.2.3 On-Line Analytic Processing
360
10.2.4 Data Quality
361
10.2.5 Data Integrity
363
10.2.6 Matching
365
10.3 Data Mining Overview
368
10.3.1 Typical Benefits of Data Mining
370
10.3.2 Business Data Mining Applications
372
10.4 Difference between Data Warehouse and Business Intelligence
373
10.5 Customer Relationship Management
374
10.5.1 Credit Card Management
376
10.5.2 Insurance
378
10.5.3 Telecommunications
378
10.5.4 Telemarketing
379
10.5.5 Human Resource Management
380
10.5.6 Data Mining Tools
380
10.5.7 Real Practice
381
10.5.8 Caveats
382
10.6 Online Analytical Processing
382
10.7 Questions and Answers Relevant to BI
383
10.8 All about ITeS
384
10.9 Conclusion
390
Keywords
391
Terminology Review
393
Competency Review
394
Suggested Reading
396
Chapter 11: EIS and Supply Chains 399
Quick look at chapter themes
400
Learning objectives
401
Case study: Wipro with SAP AG: Equipping Sanyo to meet fluctuating consumer demand
402
Sketch of EIS in SCM
405
Introduction
405
11.1 Concept of Supply Chain Management
406
11.1.1 SCM Streams
408
11.2 Supply Chains are Alliances
409
11.3 Advantages of Supply Chains
411
11.4 Advanced Planning Systems
414
11.5 On-Line Market Places
416
11.5.1 Examples of On-Line Marketplaces
416
11.6 Lean Manufacturing
418
11.6.1 Role of Lean in EIS
421
11.7 Key Trends in Supply Chain Management
423
11.7.1 Research on EIS/ERP Integration with SCM
424
11.8 Magnitude of EIS in SCM
426
11.8.1 Web-Enabled EIS/ERP and Its Impact on SCM
427
11.8.2 EIS vs SCM
428
11.8.3 Product Life Cycle Management (PLM)
429
11.9 Future Research
430
11.10 Conclusion
434
Keywords
435
Terminology Review
436
Competency Review
439
Suggested Reading
441
Chapter 12: Advanced Technology 445
Quick look at chapter themes
446
Learning objectives
446
Case study: Avago Technologies Overhauls EIS at Record Speed and on Budget with Oracle Enterprise System Software
447
Sketch of Advanced Technology
452
Introduction
454
12.1 Open Architecture and EIS/ERP Bolt-Ons
456
12.1.1 Example of an Optimization Bolt-On
459
12.2 Middleware
461
12.2.1 Middleware Definition and Features
462
12.2.2 Middleware as an Enabling Engine
463
12.2.3 Middleware Enhancement
464
12.3 Security and EIS
467
12.3.1 Security Threats by Type
467
12.3.2 Adoption of Different Types of Security
470
12.4 Conclusion
470
Keywords
471
Terminology Review
472
Competency Review
473
Suggested Reading
473
Chapter 13: Future and Contemporary Trends in EIS 475
Quick look at chapter themes
476
Learning objectives
476
Case study: Analyzing Microsoft ERP's success in American Bible Society
477
Sketch of EIS initiation
479
Introduction
480
13.1 Futuristic Trends In EIS
480
13.1.1 Requirement-Oriented Applications (Tailored)
481
13.1.2 Expenditure Trends
482
13.1.3 Reduction In Implementation Time
482
13.2 Next Generation of Enterprise Software
483
13.3 Money Resource Planning [ MRP-III]
487
13.3.1 Prospective View of an Enterprise System
488
13.4 Conclusion
491
Keywords
492
Terminology Review
493
Competency Review
493
Suggested Reading
496
Chapter 14: Vendor Profiles: Market Share and Product Variation 497
Quick look at chapter themes
498
Learning objectives
499
Case study: Oracle to MS SQL Server Migration
499
Sketch of EIS vendors
503
Introduction
504
14.1 Market Stake of Vendors
507
14.1.1 Market Share of Leading Vendors Over Time
510
14.1.2 Overview of ERP Vendors
512
14.2 Service-Oriented Architecture (SOA)
513
14.2.1 SOA Relevance to EIS Vendors
515
14.3 SAP (System Application and Products)
517
14.3.1 SAP's Products
517
14.3.2 SAP's Market Share
520
14.4 ORACLE
522
14.4.1 Oracle Control Features
523
14.5 PEOPLESOFT
524
14.6 J.D. EDWARDS
526
14.7 LAWSON
527
14.8 BaaN
528
14.9 SAGE
529
14.10 QaD
532
14.11 Microsoft Dynamics
533
14.12 Rumors about EIS/ERP Bidding
535
14.13 Suggestions to an ERP Vendor
535
14.14 A Broader Definition of EIS Vendors
537
14.14.1 Second-Tier Vendors
538
14.14.2 EIS Vendors in American and Indian Perspectives
538
14.15 Conclusion
539
Keywords
540
Terminology Review
541
Competency Review
543
Suggested Reading
546
Appendix A: Careers in EIS 549
Appendix B: Frequently Asked Questions 565
Index 573