Preface |
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xi | |
Foreword |
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xv | |
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Chapter One Programming a Foundation for Learning |
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1 | (22) |
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Making Decisions During an Interview |
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3 | (1) |
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Steps Toward Clarifying the Interviewing Process |
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4 | (5) |
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9 | (3) |
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An Overview of the Skills Covered in This Book |
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12 | (3) |
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Multicultural and Gender Issues in Interviewing |
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15 | (5) |
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Exercise for Further Ethical Understanding: Codes of Ethics on the Internet |
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20 | (1) |
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20 | (1) |
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21 | (2) |
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Stage I Listening and Exploration: Helping Clients Identify Their Experiences, Issues, and Problems |
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23 | (116) |
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Chapter Two Attending Behavior |
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25 | (22) |
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38 | (3) |
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41 | (1) |
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Points to Remember About Attending Behavior |
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41 | (1) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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45 | (1) |
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Answers to the Review Questions |
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45 | (2) |
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Chapter Three Effective Questioning |
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47 | (20) |
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60 | (2) |
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62 | (1) |
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Points to Remember About Effective Questioning |
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62 | (1) |
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63 | (1) |
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64 | (1) |
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65 | (1) |
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Answers to the Review Questions |
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66 | (1) |
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Chapter Four Reflecting Content |
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67 | (20) |
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80 | (2) |
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82 | (1) |
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Points to Remember About Paraphrasing |
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82 | (1) |
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Points to Remember About Summarizing |
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83 | (1) |
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83 | (1) |
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84 | (1) |
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85 | (1) |
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Answers to the Review Questions |
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86 | (1) |
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Chapter Five Reflecting Feeling |
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87 | (24) |
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103 | (2) |
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105 | (1) |
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Points to Remember About Reflecting Feeling |
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105 | (1) |
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106 | (1) |
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107 | (1) |
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108 | (1) |
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Exploration Skills and Empathic Listening |
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109 | (1) |
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Answers to the Review Questions |
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109 | (2) |
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Chapter Six Integrating Your Listening and Exploration Skills |
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111 | (28) |
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128 | (2) |
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130 | (1) |
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Points to Remember About Integrating Your Exploration Skills |
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131 | (1) |
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131 | (2) |
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133 | (2) |
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135 | (1) |
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Exploration Skills with Young Clients |
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135 | (2) |
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Answers to the Review Questions |
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137 | (2) |
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Stage II Clarification: Helping Clients Clarify Their Experiences and Develop Goals |
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139 | (82) |
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Chapter Seven Confronting |
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141 | (22) |
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155 | (3) |
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158 | (1) |
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Points to Remember About Confronting |
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159 | (1) |
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159 | (2) |
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161 | (1) |
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161 | (1) |
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Answers to the Review Questions |
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162 | (1) |
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Chapter Eight Communicating Feeling and Immediacy |
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163 | (22) |
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178 | (2) |
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180 | (1) |
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Points to Remember About Communicating Feeling and Immediacy |
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181 | (1) |
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182 | (1) |
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183 | (1) |
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184 | (1) |
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Answers to the Review Questions |
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184 | (1) |
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Chapter Nine Self-Disclosing |
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185 | (16) |
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194 | (2) |
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196 | (1) |
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Points to Remember About Self-Disclosing |
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197 | (1) |
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197 | (1) |
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198 | (1) |
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199 | (1) |
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Answers to the Review Questions |
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200 | (1) |
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201 | (20) |
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213 | (2) |
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215 | (1) |
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Points to Remember About Interpreting |
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216 | (1) |
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216 | (1) |
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217 | (1) |
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218 | (1) |
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Answers to the Review Questions |
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219 | (2) |
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Stage III Action: Helping Clients Take Action |
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221 | (86) |
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Chapter Eleven Information Giving |
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223 | (26) |
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240 | (2) |
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242 | (1) |
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Points to Remember About Information Giving |
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243 | (1) |
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243 | (1) |
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244 | (2) |
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246 | (1) |
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247 | (1) |
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Answers to the Review Questions |
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247 | (2) |
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Chapter Twelve Structuring for Exploration, Clarification, and Action |
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249 | (28) |
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Final Thoughts About Structuring |
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266 | (1) |
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267 | (2) |
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269 | (1) |
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Points to Remember About Structuring |
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270 | (1) |
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270 | (1) |
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271 | (3) |
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274 | (1) |
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Answers to the Review Questions |
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275 | (2) |
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Chapter Thirteen Enlisting Cooperation |
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277 | (30) |
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299 | (3) |
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302 | (1) |
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Points to Remember About Enlisting Cooperation |
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302 | (1) |
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303 | (1) |
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304 | (1) |
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305 | (1) |
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Answers to the Review Questions |
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306 | (1) |
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Stage IV Effective Communication: Facilitating Exploration, Clarification, and Action |
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307 | (30) |
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Chapter Fourteen Putting It All Together |
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309 | (28) |
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332 | (1) |
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Points to Remember About Integrating the Skills |
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333 | (1) |
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333 | (2) |
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335 | (1) |
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336 | (1) |
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336 | (1) |
Additional Resources |
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337 | (2) |
Index |
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339 | |