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Essential Interviewing: A Programmed Approach to Effective Communication 9th edition [Minkštas viršelis]

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(University of Western Ontario), (University of Victoria), (Distinguished Professor Emeritus, University of Massachusetts, Amherst), (University of Western Ontario)
  • Formatas: Paperback / softback, 336 pages, aukštis x plotis x storis: 17x200x251 mm, weight: 703 g
  • Išleidimo metai: 01-Jan-2016
  • Leidėjas: Brooks/Cole
  • ISBN-10: 1305271505
  • ISBN-13: 9781305271500
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 336 pages, aukštis x plotis x storis: 17x200x251 mm, weight: 703 g
  • Išleidimo metai: 01-Jan-2016
  • Leidėjas: Brooks/Cole
  • ISBN-10: 1305271505
  • ISBN-13: 9781305271500
Kitos knygos pagal šią temą:
Interviewing is one of the most important skills that you'll use in your career. This proven text gives you the tools you need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personnel work, and human services. With an emphasis on the three major stages of interviewing: exploration, clarification, and action, ESSENTIAL INTERVIEWING offers the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. The text makes interview skills clear and specific -- and exposes you to a variety of client situations and cultures. Each chapter highlights an ethical situation you may confront in your future career, further grounding you in current standards of professional practice.
Preface xi
Chapter 1 Programming a Foundation for Learning
1(22)
How the Research Base of This Text Shows the Importance of Listening and Skilled Interviewing
2(1)
Making Decisions During an Interview
3(1)
Steps Toward Clarifying the Interviewing Process: The Evolution of Interviewing and Counseling Theory
4(4)
Using This Book
8(4)
An Overview of the Skills Covered in This Book
12(2)
Issues in Diversity: Race, Gender, Ethnicity, Ability/Disability, Sexual Orientation, and Other Multicultural Issues
14(5)
Exercise for Further Ethical Understanding: Codes of Ethics on the Internet
19(1)
General References
20(1)
Multicultural References and Resources
21(2)
Stage 1 Listening and Exploration: Helping Clients Identify Their Experiences, Issues, and Problems 23(116)
Chapter 2 Attending Behavior
25(22)
Cultural Considerations
38(2)
Ethical Considerations
40(1)
Review Questions
41(1)
Points to Remember About Attending Behavior
41(1)
Activity Unit 2.1
42(1)
Activity Unit 2.2
43(1)
Activity Unit 2.3
44(1)
Activity Unit 2.4
44(1)
Answers to the Review Questions
45(2)
Chapter 3 Questioning
47(20)
Cultural Considerations
60(1)
Ethical Considerations
61(2)
Review Questions
63(1)
Points to Remember About Questioning
63(1)
Activity Unit 3.1
64(1)
Activity Unit 3.2
65(1)
Activity Unit 3.3
66(1)
Answers to the Review Questions
66(1)
Chapter 4 Reflecting Content
67(22)
Cultural Considerations
79(3)
Ethical Considerations
82(1)
Review Questions
83(1)
Points to Remember About Paraphrasing
83(1)
Points to Remember About Summarizing
84(1)
Activity Unit 4.1
84(1)
Activity Unit 4.2
85(1)
Activity Unit 4.3
86(1)
Answers to the Review Questions
87(2)
Chapter 5 Reflecting Feeling
89(22)
Cultural Considerations
103(3)
Ethical Considerations
106(1)
Review Questions
107(1)
Points to Remember About Reflecting Feeling
107(1)
Activity Unit 5.1
108(1)
Activity Unit 5.2
109(1)
Activity Unit 5.3
110(1)
Exploration Skills and Empathic Listening
110(1)
Answers to the Review Questions
110(1)
Chapter 6 Integrating Your Listening and Exploration Skills
111(28)
Cultural Considerations
126(3)
Ethical Considerations
129(2)
Review Questions
131(1)
Points to Remember About Integrating Your Exploration Skills
131(1)
Activity Unit 6.1
132(1)
Activity Unit 6.2
133(2)
Activity Unit 6.3
135(1)
Exploration Skills with Young Clients
136(1)
Answers to the Review Questions
137(2)
Stage 2 Clarification: Helping Clients Clarify Their Experiences and Develop Goals 139(84)
Chapter 7 Confronting
141(22)
Cultural Considerations
155(2)
Ethical Considerations
157(1)
Review Questions
158(1)
Points to Remember About Attending Behavior
159(1)
Activity Unit 7.1
159(2)
Activity Unit 7.2
161(1)
Activity Unit 7.3
161(1)
Answers to the Review Questions
162(1)
Chapter 8 Communicating Feeling and Immediacy
163(24)
Cultural Considerations
177(3)
Ethical Considerations
180(1)
Review Questions
181(1)
Points to Remember About Communicating Feeling and Immediacy
182(1)
Activity Unit 8.1
183(1)
Activity Unit 8.2
184(1)
Activity Unit 8.3
185(1)
Answers to the Review Questions
185(2)
Chapter 9 Self-Disclosing
187(16)
Cultural Considerations
195(2)
Ethical Considerations
197(2)
Review Questions
199(1)
Points to Remember About Self-Disclosing
199(1)
Activity Unit 9.1
200(1)
Activity Unit 9.2
201(1)
Activity Unit 9.3
202(1)
Activity Unit 9.4
202(1)
Answers to the Review Questions
202(1)
Chapter 10 Interpreting
203(20)
Cultural Considerations
215(2)
Ethical Considerations
217(1)
Review Questions
218(1)
Points to Remember About Interpreting
218(1)
Activity Unit 10.1
219(1)
Activity Unit 10.2
220(1)
Activity Unit 10.3
221(1)
Answers to the Review Questions
221(2)
Stage 3 Action: Helping Clients Take Action 223(80)
Chapter 11 Information Giving
225(24)
Cultural Considerations
240(3)
Ethical Considerations
243(1)
Review Questions
244(1)
Points to Remember About Information Giving
245(1)
Activity Unit 11.1
245(1)
Activity Unit 11.2
246(1)
Activity Unit 11.3
247(1)
Activity Unit 11.4
248(1)
Answers to the Review Questions
248(1)
Chapter 12 Structuring for Exploration, Clarification, and Action
249(26)
Final Thoughts About Structuring
264(1)
Cultural Considerations
264(3)
Ethical Considerations
267(2)
Review Questions
269(1)
Points to Remember About Structuring
269(1)
Activity Unit 12.1
269(3)
Activity Unit 12.2
272(1)
Activity Unit 12.3
273(1)
Answers to the Review Questions
273(2)
Chapter 13 Enlisting Cooperation
275(28)
Cultural Considerations
294(2)
Ethical Considerations
296(2)
Review Questions
298(1)
Points to Remember About Enlisting Cooperation
299(1)
Activity Unit 13.1
299(1)
Activity Unit 13.2
300(1)
Activity Unit 13.3
301(1)
Answers to the Review Questions
301(2)
Stage 4 Effective Communication: Facilitating Exploration, Clarification, and Action 303(30)
Chapter 14 Putting It All Together
305(28)
Cultural Considerations
324(2)
Ethical Considerations
326(1)
Points to Remember About Integrating the Skills
327(1)
Activity Unit 14.1
327(2)
Activity Unit 14.2
329(1)
Activity Unit 14.3
330(1)
Interviewing Skills with Adolescents
330(2)
Final Thoughts
332(1)
Additional Resources 333(2)
Glossary 335(4)
Index 339
David R. Evans is professor emeritus at the University of Western Ontario, where he was a member of the Clinical Psychology Program for 30 years. He has been a consultant to numerous agencies, including hospitals, adolescent facilities, addictions facilities, and police services. He holds a Ph.D. in applied psychology from the University of Toronto. He has twice been a visiting scholar at Wolfson College, Cambridge. He is a past president of the Canadian Psychological Association and the Ontario Psychological Association. He also has been a member of the Council of Representatives of the American Psychological Association and a representative to the International Union of Psychological Science. He is the author of numerous books, chapters, journal articles, tests and papers. Margaret T. Hearn has spent over 30 years in the field of psychology. She holds a Ph.D. in counseling psychology from the University of Western Ontario. She has had extensive practical and research experience in clinical health psychology with children and adults at London Health Sciences Centre. Before retirement, her involvement was in the area of hospital management. Dr. Hearn has served as a teacher in the departments of psychology, psychiatry and pediatrics at the University of Western Ontario. She is the author of many books, chapters, articles and papers. In addition she has had extensive involvement with psychology at both a professional and regulatory level. Max R. Uhlemann is Professor of Counseling in the Department of Educational Psychology and Leadership Studies at the University of Victoria where he is Coordinator of the Counseling Graduate Program. He received his doctorate in Counseling Psychology from Colorado State University in 1974. He has been a counselor educator since 1970. He has been a licensed psychologist since 1976. His research and teaching interests include professional and paraprofessional counseling skill training, micro-counseling skill training, interpersonal process in the counseling dyad, multi-cultural issues in counseling, and ethics and legal education and practice. He has had a private practice in counseling and clinical psychology since 1988. The focus of this practice has been on working with individuals experiencing anxiety, depression, grief, loss, and traumatic stress. He was president of the Canadian University and College Counseling Association from 1984 to 1985. He is currently concluding his nine-year editorship of the CANADIAN JOURNAL OF COUNSELING. In 1996, he received the Professional Contribution Award from the Canadian Counseling Association. He has served on ethics committees for the Canadian University and College Counseling Association, College of Psychologists of British Columbia, and Canadian Counseling Association. He is a member of the Canadian Counseling Association, Canadian Psychological Association, College of Psychologists of British Columbia, Canadian Register of Health Service Providers in Psychology, and the Western Association of Counselor Education and Supervision. Allen E. Ivey is a distinguished university professor emeritus at the University of Massachusetts, Amherst. A diplomat in counseling psychology, he has presented workshops and keynote lectures with Dr. Mary Bradford Ivey throughout the world. Dr. Ivey is a fellow of the American Psychological Association, the American Counseling Association and the Asian-American Psychological Association. His work in diversity led him to be honored as a multicultural elder at the National Multicultural Conference and Summit. He has written more than forty books and two hundred articles and chapters, and his writing has been translated into twenty languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, which was followed by a Fulbright grant to study social work at the University of Copenhagen in Denmark. His doctorate is from Harvard University. At Colorado State University, he led the first research study video in counseling and therapy, and he is the originator of the microskills approach, foundational to this text. He was first to introduce applied neuroscience and neurobiology to the helping fields. He is the recipient of numerous national and international awards.