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Essentials of Marketing 14th edition [Minkštas viršelis]

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  • Formatas: Paperback / softback, 768 pages, weight: 1331 g, illustrations
  • Išleidimo metai: 16-Apr-2014
  • Leidėjas: McGraw-Hill Professional
  • ISBN-10: 0077861043
  • ISBN-13: 9780077861049
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 768 pages, weight: 1331 g, illustrations
  • Išleidimo metai: 16-Apr-2014
  • Leidėjas: McGraw-Hill Professional
  • ISBN-10: 0077861043
  • ISBN-13: 9780077861049
Kitos knygos pagal šią temą:
Essentials of Marketing: A Marketing Strategy Planning Approach is about marketing and marketing strategy planning. At its essence, marketing strategy planning is about figuring out how to do a superior job of satisfying customers. This author team takes that point of view seriously and believes in practicing what they preach. Instructors and students can trust that this new edition of Essentials of Marketing 14e - and all of the teaching and learning materials that accompany it - will satisfy every instructor and students' needs. Building on Pioneering Strengths This author team pioneered an innovative structure - using the four Ps with a managerial approach for the introductory marketing course. It has become one of the most widely used business textbooks ever published because it organises the best ideas about marketing so that readers can both understand and apply them. The unifying focus of these ideas is on how to make marketing decisions that a manager must make in deciding what customers to target and how best to meet their needs. Over many editions of Essentials of Marketing, there have been constant changes in marketing management and the marketing environment. Some of the changes have been dramatic, and others have been subtle. As a result, the authors have made ongoing updates to the text to reflect marketing's best practices and ideas. What's unique about Essentials of Marketing? The four Ps framework, managerial orientation, and strategy planning focus have proven to be foundational pillars that are remarkably robust for supporting new developments in the field and innovations in the text and package. Essentials of Marketing teaches students analytical abilities and how-to-do-it skills that prepare them for success. The author team has deliberately included a variety of examples, explanations, frameworks, models, classification systems, cases, and how-to-do-it techniques that relate to our overall framework for marketing strategy planning. Similarly, the online Marketing Plan Coach helps students see how to create marketing plans. Taken together, these items speed the development of marketing sense and enable the student to analyze marketing situations and develop marketing plans in a confident and meaningful way. They are practical and they work.The authors emphasise careful integration of special topics. Some textbooks treat “special topicslike relationship marketing, international marketing, services marketing, marketing and the Internet, marketing for nonprofit organisations, marketing ethics, social issues, and business-to-business marketingin separate chapters. The authors deliberatively avoid doing that because they are convinced that treating such topics separately leads to an unfortunate compartmentalisation of ideas.The comprehensive package of materials gives instructors the flexibility to teach marketing their way - or for the student, the ability to learn marketing their way.
Chapter One Marketing's Value to Consumers, Firms, and Society
2(30)
Marketing--What's It All About?
4(1)
Marketing Is Important to You
5(1)
How Should We Define Marketing?
6(2)
Macro-Marketing
8(4)
The Role of Marketing in Economic Systems
12(4)
Marketing's Role Has Changed a Lot over the Years
16(2)
What Does the Marketing Concept Mean?
18(2)
The Marketing Concept and Customer Value
20(3)
The Marketing Concept Applies in Nonprofit Organizations
23(1)
The Marketing Concept, Social Responsibility, and Marketing Ethics
24(8)
Conclusion
28(1)
Key Terms
29(1)
Questions and Problems
29(1)
Suggested Cases
30(1)
Computer-Aided Problem
30(2)
Chapter Two Marketing Strategy Planning
32(28)
The Management Job in Marketing
34(1)
What Is a Marketing Strategy?
35(1)
Selecting a Market-Oriented Strategy Is Target Marketing
36(2)
Developing Marketing Mixes for Target Markets
38(4)
The Marketing Plan Is a Guide to Implementation and Control
42(3)
Recognizing Customer Lifetime Value and Customer Equity
45(2)
The Importance of Marketing Strategy Planning
47(2)
What Are Attractive Opportunities?
49(1)
Marketing Strategy Planning Process Highlights Opportunities
50(3)
Types of Opportunities to Pursue
53(2)
International Opportunities Should Be Considered
55(5)
Conclusion
57(1)
Key Terms
58(1)
Questions and Problems
58(1)
Creating Marketing Plans
59(1)
Suggested Cases
59(1)
Computer-Aided Problem
59(1)
Chapter Three Evaluating Opportunities in the Changing Market Environment
60(30)
The Market Environment
62(1)
Objectives Should Set Firm's Course
63(2)
Company Resources May Limit Search for Opportunities
65(1)
Analyzing Competitors and the Competitive Environment
66(3)
The Economic Environment
69(1)
The Technological Environment
70(3)
The Political Environment
73(1)
The Legal Environment
74(3)
The Cultural and Social Environment
77(6)
Using Screening Criteria to Narrow Down to Strategies
83(2)
Planning Grids Help Evaluate a Portfolio of Opportunities
85(1)
Evaluating Opportunities in International Markets
86(4)
Conclusion
87(1)
Key Terms
88(1)
Questions and Problems
88(1)
Creating Marketing Plans
89(1)
Suggested Cases
89(1)
Computer-Aided Problem
89(1)
Chapter Four Focusing Marketing Strategy with Segmentation and Positioning
90(26)
Search for Opportunities Can Begin by Understanding Markets
92(3)
Naming Product-Markets and Generic Markets
95(2)
Market Segmentation Defines Possible Target Markets
97(6)
What Dimensions Are Used to Segment Markets?
103(4)
More Sophisticated Techniques May Help in Segmenting
107(3)
Differentiation and Positioning Take the Customer Point of View
110(6)
Conclusion
113(1)
Key Terms
114(1)
Questions and Problems
114(1)
Creating Marketing Plans
114(1)
Suggested Cases
115(1)
Computer-Aided Problem
115(1)
Chapter Five Final Consumers and Their Buying Behavior
116(28)
Consumer Behavior: Why Do They Buy What They Buy?
118(1)
Economic Needs Affect Most Buying Decisions
119(2)
Psychological Influences within an Individual
121(9)
Social Influences Affect Consumer Behavior
130(4)
Culture, Ethnicity, and Consumer Behavior
134(2)
Individuals Are Affected by the Purchase Situation
136(1)
The Consumer Decision Process
137(7)
Conclusion
141(1)
Key Terms
142(1)
Questions and Problems
142(1)
Creating Marketing Plans
143(1)
Suggested Cases
143(1)
Computer-Aided Problem
143(1)
Chapter Six Business and Organizational Customers and Their Buying Behavior
144(28)
Business and Organizational Customers---A Big Opportunity
146(1)
Organizational Customers Are Different
147(5)
A Model of Business and Organizational Buying
152(10)
Step 1 Define the Problem
152(2)
Step 2 The Buying Process
154(3)
Step 3 Managing Buyer-Seller Relationships in Business Markets
157(5)
Manufacturers Are Important Customers
162(3)
Producers of Services---Smaller and More Spread Out
165(1)
Retailers and Wholesalers Buy for Their Customers
166(1)
The Government Market
167(5)
Conclusion
169(1)
Key Terms
170(1)
Questions and Problems
170(1)
Creating Marketing Plans
170(1)
Suggested Cases
171(1)
Computer-Aided Problem
171(1)
Chapter Seven Improving Decisions with Marketing Information
172(30)
Effective Marketing Requires Good Information
174(1)
Changes Are Under Way in Marketing Information Systems
175(5)
The Scientific Method and Marketing Research
180(1)
Five-Step Approach to Marketing Research
180(1)
Defining the Problem---Step 1
181(1)
Analyzing the Situation---Step 2
182(3)
Getting Problem-Specific Data---Step 3
185(9)
Interpreting the Data---Step 4
194(3)
Solving the Problem---Step 5
197(1)
International Marketing Research
197(5)
Conclusion
198(1)
Key Terms
199(1)
Questions and Problems
199(1)
Creating Marketing Plans
200(1)
Suggested Cases
200(1)
Computer-Aided Problem
200(2)
Chapter Eight Elements of Product Planning for Goods and Services
202(30)
The Product Area Involves Many Strategy Decisions
204(1)
What Is a Product?
205(3)
Differences between Goods and Services
208(2)
Whole Product Lines Must Be Developed Too
210(1)
Branding Is a Strategy Decision
211(2)
Achieving Brand Familiarity Is Not Easy
213(2)
Protecting Brand Names and Trademarks
215(1)
What Kind of Brand to Use?
216(1)
Who Should Do the Branding?
217(1)
Packaging Promotes, Protects, and Enhances
218(3)
Warranty Policies Are a Part of Strategy Planning
221(1)
Product Classes Help Plan Marketing Strategies
222(1)
Consumer Product Classes
222(3)
Business Products Are Different
225(1)
Business Product Classes--How They Are Defined
226(6)
Conclusion
229(1)
Key Terms
229(1)
Questions and Problems
230(1)
Creating Marketing Plans
231(1)
Suggested Cases
231(1)
Computer-Aided Problem
231(1)
Chapter Nine Product Management and New-Product Development
232(28)
Innovation and Market Changes Create Opportunities
234(1)
Managing Products over Their Life Cycles
235(3)
Product Life Cycles Vary in Length
238(2)
Planning for Different Stages of the Product Life Cycle
240(5)
New-Product Planning
245(1)
An Organized New-Product Development Process Is Critical
246(6)
New-Product Development: A Total Company Effort
252(2)
Need for Product Managers
254(1)
Managing Product Quality
255(5)
Conclusion
258(1)
Key Terms
258(1)
Questions and Problems
258(1)
Creating Marketing Plans
259(1)
Suggested Cases
259(1)
Computer-Aided Problem
259(1)
Chapter Ten Place and Development of Channel Systems
260(28)
Marketing Strategy Planning Decisions for Place
262(1)
Place Decisions Are Guided by "Ideal" Place Objectives
263(2)
Channel System May Be Direct or Indirect
265(4)
Channel Specialists May Reduce Discrepancies and Separations
269(3)
Channel Relationship Must Be Managed
272(4)
Vertical Marketing Systems Focus on Final Customers
276(2)
The Best Channel System Should Achieve Ideal Market Exposure
278(2)
Multichannel Distribution and Reverse Channels
280(4)
Entering International Markets
284(4)
Conclusion
285(1)
Key Terms
286(1)
Questions and Problems
286(1)
Creating Marketing Plans
287(1)
Suggested Cases
287(1)
Computer-Aided Problem
287(1)
Chapter Eleven Distribution Customer Service and Logistics
288(24)
Physical Distribution Gets It to Customers
290(1)
Physical Distribution Customer Service
291(3)
Physical Distribution Concept Focuses on the Whole Distribution System
294(1)
Coordinating Logistics Activities among Firms
295(4)
The Transporting Function Adds Value to a Marketing Strategy
299(1)
Which Transporting Alternative Is Best?
300(4)
The Storing Function and Marketing Strategy
304(2)
Specialized Storing Facilities May Be Required
306(1)
The Distribution Center---A Different Kind of Warehouse
307(5)
Conclusion
309(1)
Key Terms
309(1)
Questions and Problems
309(1)
Creating Marketing Plans
310(1)
Suggested Cases
310(1)
Computer-Aided Problem
310(2)
Chapter Twelve Retailers, Wholesalers, and Their Strategy Planning
312(30)
Retailers and Wholesalers Plan Their Own Strategies
314(2)
The Nature of Retailing
316(1)
Planning a Retailer's Strategy
316(2)
Conventional Retailers---Try to Avoid Price Competition
318(1)
Expand Assortment and Service---To Compete at a High Price
319(1)
Evolution of Mass-Merchandising Retailers
320(2)
Some Retailers Focus on Added Convenience
322(1)
Retailing on the Internet
323(4)
Why Retailers Evolve and Change
327(2)
Retailer Size and Profits
329(1)
Differences in Retailing in Different Nations
330(2)
What Is a Wholesaler?
332(1)
Wholesaling Is Changing with the Times
332(2)
Wholesalers Add Value in Different Ways
334(1)
Merchant Wholesalers Are the Most Numerous
335(2)
Agents Are Strong on Selling
337(5)
Conclusion
339(1)
Key Terms
340(1)
Questions and Problems
340(1)
Creating Marketing Plans
341(1)
Suggested Cases
341(1)
Computer-Aided Problem
341(1)
Chapter Thirteen Promotion---Introduction to Integrated Marketing Communications
342(30)
Promotion Communicates to Target Markets
344(1)
Several Promotion Methods Are Available
345(2)
Someone Must Plan, Integrate, and Manage the Promotion Blend
347(2)
Which Methods to Use Depends on Promotion Objectives
349(2)
Promotion Requires Effective Communication
351(3)
When Customers Initiate the Communication Process
354(5)
How Typical Promotion Plans Are Blended and Integrated
359(4)
Adoption Processes Can Guide Promotion Planning
363(3)
Promotion Blends Vary over the Life Cycle
366(1)
Setting the Promotion Budget
367(5)
Conclusion
368(1)
Key Terms
369(1)
Questions and Problems
369(1)
Creating Marketing Plans
370(1)
Suggested Cases
370(1)
Computer-Aided Problem
370(2)
Chapter Fourteen Personal Selling and Customer Service
372(28)
The Importance and Role of Personal Selling
374(3)
What Kinds of Personal Selling Are Needed?
377(1)
Order Getters Develop New Business Relationships
378(1)
Order Takers Nurture Relationships to Keep the Business Coming
378(2)
Supporting Sales Force Informs and Promotes in the Channel
380(1)
Customer Service Promotes the Next Purchase
381(2)
The Right Structure Helps Assign Responsibility
383(5)
Information Technology Provides Tools to Do the Job
388(1)
Sound Selection and Training to Build a Sales Force
389(2)
Compensating and Motivating Salespeople
391(2)
Personal Selling Techniques---Prospecting and Presenting
393(7)
Conclusion
398(1)
Key Terms
398(1)
Questions and Problems
398(1)
Creating Marketing Plans
399(1)
Suggested Cases
399(1)
Computer-Aided Problem
399(1)
Chapter Fifteen Advertising, Publicity, and Sales Promotion
400(38)
Advertising, Publicity, Sales Promotion, and Marketing Strategy Planning
402(2)
Advertising Is Big Business
404(1)
Advertising Objectives Are a Strategy Decision
405(2)
Objectives Determine the Kinds of Advertising Needed
407(2)
Choosing the "Best" Medium---How to Deliver the Message
409(4)
Digital Advertising
413(2)
Planning the "Best" Message---What to Communicate
415(2)
Advertising Agencies Often Do the Work
417(1)
Measuring Advertising Effectiveness Is Not Easy
418(1)
Avoid Unfair Advertising
419(1)
Customer Communication and Types of Publicity
420(9)
Sales Promotion---Do Something Different to Stimulate Change
429(2)
Challenges in Managing Sales Promotion
431(1)
Different Types of Sales Promotion for Different Targets
432(6)
Conclusion
434(1)
Key Terms
435(1)
Questions and Problems
435(1)
Creating Marketing Plans
436(1)
Suggested Cases
436(1)
Computer-Aided Problem
436(2)
Chapter Sixteen Pricing Objectives and Policies
438(30)
Price Has Many Strategy Dimensions
440(3)
Objectives Should Guide Strategy Planning for Price
443(1)
Profit-Oriented Objectives
443(1)
Sales-Oriented Objectives
444(1)
Status Quo Pricing Objectives
445(1)
Most Firms Set Specific Pricing Policies---To Reach Objectives
446(1)
Price Flexibility Policies
446(3)
Price-Level Policies---Over the Product Life Cycle
449(4)
Discount Policies---Reductions from List Prices
453(3)
Allowance Policies---Off List Prices
456(1)
Some Customers Get Something Extra
456(2)
List Price May Depend on Geographic Pricing Policies
458(1)
Pricing Policies Combine to Impact Customer Value
459(3)
Legality of Pricing Policies
462(6)
Conclusion
465(1)
Key Terms
465(1)
Questions and Problems
466(1)
Creating Marketing Plans
466(1)
Suggested Cases
467(1)
Computer-Aided Problem
467(1)
Chapter Seventeen Price Setting in the Business World
468(28)
Price Setting Is a Key Strategy Decision
470(1)
Some Firms Just Use Markups
471(4)
Average-Cost Pricing Is Common and Can Be Dangerous
475(1)
Marketing Managers Must Consider Various Kinds of Costs
476(3)
Break-Even Analysis Can Evaluate Possible Prices
479(2)
Marginal Analysis Considers Both Costs and Demand
481(2)
Additional Demand-Oriented Approaches for Setting Prices
483(7)
Pricing a Full Line
490(2)
Bid Pricing and Negotiated Pricing Depend Heavily on Costs
492(4)
Conclusion
493(1)
Key Terms
493(1)
Questions and Problems
494(1)
Creating Marketing Plans
494(1)
Suggested Cases
494(1)
Computer-Aided Problem
495(1)
Chapter Eighteen Ethical Marketing in a Consumer-Oriented World: Appraisal and Challenges
496(26)
How Should Marketing Be Evaluated?
498(1)
Can Consumer Satisfaction Be Measured?
499(2)
Micro-Marketing Often Does Cost Too Much
501(2)
Macro-Marketing Does Not Cost Too Much
503(2)
Marketing Strategy Planning Process Requires Logic and Creativity
505(3)
The Marketing Plan Brings All the Details Together
508(3)
Challenges Facing Marketers
511(8)
How Far Should the Marketing Concept Go?
519(3)
Conclusion
519(1)
Questions and Problems
520(1)
Creating Marketing Plans
521(1)
Suggested Cases
521(1)
Appendix A Economics Fundamentals 522(13)
Appendix B Marketing Arithmetic 535(16)
Appendix C Career Planning in Marketing 551
William D. Perreault, Jr. is Kenan Professor of Business Emeritus at the University of North Carolina. He is the recipient of the two most prestigious awards in his field: the American Marketing Association Distinguished Educator Award and the Academy of Marketing Science Outstanding Educator Award. He was also selected for the Churchill Award. He was editor of the Journal of Marketing Research and has been on the review board of the Journal of Marketing and other journals as well. Dr. Perreault has been recognized for innovations in marketing education, and at UNC he has received several awards for teaching excellence. His books include two other widely used texts: Basic Marketing and The Marketing Game! He is a past President of the American Marketing Association Academic Council, and he served as chair of an advisory committee to the U.S. Census Bureau and trustee of the Marketing Science Institute. He has also worked as a consultant to various organizations.





Joseph P. Cannon is a Dean's Distinguished Teaching Fellow and Professor of Marketing at Colorado State University. He has taught at many institutions, and he has received several teaching awards and the N. Preston Davis Award for Instructional Innovation. Dr. Cannon's research has been published in the Journal of Marketing, Journal of Marketing Research, and the Journal of the Academy of Marketing Science, among others. He is a two-time recipient of the Louis W. and Rhona L. Stern Award for high-impact research on interorganizational issues. Dr. Cannon has served on the editorial review boards of the Journal of Marketing, the Journal of the Academy of Marketing Science, and others. The Journal of Marketing has honored Dr. Cannon with several distinguished reviewer awards. He served as chair of the American Marketing Associations Interorganizational Special Interest Group (IOSIG). Before entering academics, Dr. Cannon worked in sales and marketing for Eastman Kodak Company.





E. Jerome "Jerry" McCarthy passed away at his home in East Lansing, Michigan in 2015, and the marketing industry lost one of its pioneers. After earning a Ph.D. at the University of Minnesota, Dr. McCarthy joined the faculty at Notre Dame and became a Fellow in the prestigious Ford Foundation Program at Harvard. He spent most of his career at Michigan State University, gaining a reputation for working with passion and purpose. He received the AMA's Trailblazer Award in 1987 and was voted one of the top five leaders in marketing thought by marketing educators.Dr. McCarthy was well known for his innovative teaching materials and texts, including Basic Marketing and Essentials of Marketing. He also introduced a marketing strategy planning framework, organizing marketing decisions around the "4Ps"product, place, promotion, and price. As these approaches became the standard in other texts, Dr. McCarthy continued to innovate, including new materials in the digital realm.