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10 | (3) |
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13 | (1) |
The Authors |
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14 | (1) |
Series Editors |
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15 | (1) |
Series Preface |
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16 | (1) |
Preface |
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17 | (2) |
Acknowledgements |
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19 | |
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Section One Event context |
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1 | (94) |
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3 | (33) |
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3 | (1) |
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Events as benchmarks for our lives |
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4 | (1) |
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The rich tradition of events |
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4 | (1) |
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Industrialization, festivals and the sporting event calendar |
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5 | (2) |
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Birth of an events industry? |
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7 | (7) |
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14 | (1) |
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15 | (8) |
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The structure of the events industry |
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23 | (3) |
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Event management education and training |
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26 | (3) |
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Career opportunities in events |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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Case Study 1.1: Tsunami Relief Cardiff |
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31 | (2) |
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Case Study 1.2: Manchester 2002 The XVII Commonwealth Games - Key Lessons |
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33 | (3) |
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36 | (31) |
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36 | (1) |
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Balancing the impact of events |
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37 | (16) |
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Government's use of events as economic development strategies |
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53 | (1) |
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54 | (4) |
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58 | (1) |
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58 | (1) |
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Case Study 2.1: ITMA 2003, The NEC, Birmingham |
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59 | (4) |
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Case Study 2.2: Glastonbury Festival Environmental Policy |
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63 | (4) |
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67 | (28) |
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67 | (1) |
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Developing destination-based event tourism strategies |
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68 | (1) |
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The event tourism strategic planning process |
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68 | (1) |
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68 | (1) |
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Development of event tourism goals |
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69 | (9) |
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Creation of an event tourism organizational structure |
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78 | (2) |
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Development of an event tourism strategy |
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80 | (2) |
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Implementation of an event tourism strategy |
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82 | (6) |
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Evaluation of an event tourism strategy |
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88 | (1) |
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Tourism events and regional development |
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89 | (1) |
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89 | (1) |
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89 | (1) |
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Case Study 3.1: EventScotland |
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90 | (3) |
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Case Study 3.2: Event Denmark |
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93 | (2) |
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Section Two Event strategy |
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95 | (168) |
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Conceptualizing the event |
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97 | (20) |
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97 | (1) |
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97 | (2) |
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99 | (2) |
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101 | (3) |
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104 | (1) |
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105 | (1) |
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106 | (1) |
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Participants and spectators |
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106 | (1) |
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Creating the event concept |
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107 | (1) |
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Evaluating the event concept |
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108 | (2) |
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110 | (1) |
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111 | (1) |
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112 | (1) |
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Case Study 4.1: Edinburgh International Book Festival - Festival of Ideas, Journeying and Imagining |
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112 | (5) |
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117 | (27) |
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117 | (1) |
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117 | (1) |
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118 | (2) |
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Elements of the strategic event planning process |
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120 | (4) |
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Developing a strategic plan |
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124 | (10) |
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134 | (1) |
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134 | (1) |
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Case Study 5.1: The Vodafone Ball by Euro RSCG Skybridge |
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135 | (4) |
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Case Study 5.2: Daily Mail Ideal Home Show |
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139 | (5) |
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Human resource management and events |
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144 | (35) |
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144 | (1) |
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Considerations associated with human resource planning for events |
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145 | (1) |
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The human resource planning process for events |
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145 | (7) |
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Recruitment, selection and induction |
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152 | (14) |
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Motivating staff and volunteers |
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166 | (5) |
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Techniques for effective staff and volunteer team building |
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171 | (1) |
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172 | (1) |
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173 | (1) |
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173 | (1) |
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Case Study 6.1: The XVII Commonwealth Games 2002 Manchester - A Volunteering Legacy |
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174 | (2) |
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Case Study 6.2: Eurostar Forum by World Event Management |
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176 | (3) |
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Strategic marketing for events |
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179 | (48) |
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179 | (1) |
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179 | (6) |
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185 | (8) |
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The event consumer's decision-making process |
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193 | (4) |
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Event satisfaction, service quality, repeat visits |
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197 | (2) |
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Steps in the strategic marketing process |
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199 | (10) |
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Planning event `product' experiences |
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209 | (3) |
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212 | (1) |
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Pricing, free entry or donation |
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213 | (1) |
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Event `place', physical setting and processes |
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214 | (2) |
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Integrated marketing communication for events |
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216 | (4) |
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220 | (1) |
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220 | (1) |
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Case Study 7.1: International Confex |
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221 | (3) |
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Case Study 7.2: Ford Thunderbirds by Imagination |
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224 | (3) |
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227 | (36) |
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227 | (1) |
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228 | (2) |
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Trends influencing the growth in sponsorship |
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230 | (2) |
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Sponsorship benefits for events and sponsors |
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232 | (6) |
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The value of sponsorship policy |
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238 | (1) |
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Stages in developing the event sponsorship strategy |
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239 | (11) |
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Managing and `servicing' sponsorships |
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250 | (3) |
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Measuring and evaluating the sponsorship |
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253 | (1) |
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254 | (1) |
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255 | (1) |
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Case Study 8.1: Microsoft UK's Sponsorship of the 2002 Commonwealth Games |
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255 | (4) |
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Case Study 8.2: Cheltenham Arts Festivals |
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259 | (4) |
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Section Three Event management |
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263 | (174) |
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Project management for events |
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265 | (29) |
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265 | (1) |
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265 | (1) |
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266 | (1) |
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Phases of the project management of events |
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267 | (3) |
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270 | (3) |
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Project management techniques |
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273 | (9) |
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282 | (2) |
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Project management systems and software |
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284 | (1) |
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Limitations of the project management approach to event management |
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285 | (1) |
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286 | (1) |
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287 | (1) |
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Case Study 9.1: Project managing The Dream |
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287 | (4) |
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Case Study 9.2: Opening and Closing Ceremonies of Athens 2004 Olympics |
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291 | (3) |
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294 | (24) |
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294 | (1) |
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294 | (1) |
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Elements and categories of control |
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295 | (3) |
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298 | (4) |
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302 | (10) |
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312 | (1) |
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313 | (1) |
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314 | (1) |
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Case Study 10.1: Edinburgh International Festival |
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314 | (4) |
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Risk management and legal issues |
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318 | (34) |
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318 | (1) |
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319 | (10) |
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329 | (2) |
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331 | (6) |
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337 | (1) |
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338 | (1) |
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339 | (1) |
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Disability discrimination act |
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339 | (1) |
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340 | (2) |
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Regulations, licences and permits |
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342 | (2) |
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344 | (1) |
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344 | (1) |
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Case Study 11.1: Radio One Love Parade, Leeds by Logistik |
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345 | (3) |
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Case Study 11.2: Event Risk Management at Leeds New Year's Eve 2003 |
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348 | (4) |
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352 | (33) |
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352 | (1) |
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352 | (1) |
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The elements of event logistics |
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353 | (7) |
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360 | (1) |
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360 | (9) |
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369 | (3) |
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Techniques of logistics management |
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372 | (2) |
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Negotiation and assessment |
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374 | (1) |
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Control of events logistics |
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375 | (1) |
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375 | (1) |
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376 | (1) |
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376 | (1) |
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377 | (1) |
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Case Study 12.1: Electrical Services at Glastonbury Festival |
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377 | (2) |
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Case Study 12.2: Belfast Festival at Queen's |
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379 | (6) |
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385 | (27) |
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Introduction - what is staging? |
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385 | (1) |
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386 | (1) |
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387 | (1) |
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388 | (2) |
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390 | (2) |
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392 | (1) |
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393 | (1) |
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394 | (1) |
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394 | (3) |
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Audiovisual and special effects |
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397 | (1) |
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398 | (1) |
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398 | (1) |
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399 | (1) |
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400 | (1) |
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401 | (2) |
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403 | (1) |
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404 | (1) |
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404 | (1) |
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404 | (1) |
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405 | (1) |
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Case Study 13.1: Theming - a marketing tool |
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406 | (2) |
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408 | (4) |
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412 | (25) |
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412 | (1) |
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What is event evaluation? |
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413 | (1) |
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414 | (1) |
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Reporting to stakeholders |
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415 | (1) |
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416 | (5) |
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421 | (1) |
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Measuring visitor expenditure |
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421 | (6) |
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Media monitoring and evaluation |
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427 | (1) |
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Event evaluation reports and profiles |
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427 | (2) |
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429 | (1) |
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429 | (1) |
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430 | (1) |
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Case Study 14.1: MTV Europe Music Awards 2003 |
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430 | (3) |
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Case Study 14.2: T in the Park |
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433 | (4) |
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Section Four Trends and issues |
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437 | (26) |
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439 | (24) |
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439 | (1) |
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Societal trends and their impact on events |
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439 | (1) |
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The growth of the Events Industry |
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440 | (4) |
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Recognition of Events Management as a profession |
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444 | (2) |
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446 | (1) |
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The use of events in skills development and training |
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446 | (1) |
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447 | (1) |
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447 | (1) |
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The expansion of events education |
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448 | (1) |
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Transfer-of-knowledge programmes |
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449 | (1) |
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The growth of events research |
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449 | (1) |
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Increasing government involvement in events |
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450 | (2) |
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The adoption of environmental management practices by events |
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452 | (3) |
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455 | (1) |
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455 | (1) |
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Case Study 15.1: The Notting Hill Carnival |
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456 | (3) |
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Case Study 15.2: Managing the Knowledge of the 2000 Sydney Olympic Games |
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459 | (4) |
References |
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463 | (26) |
Index |
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489 | |